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Nice bar staff. uncomfortable bed.
The room was nice and spacious for a single rate and the restaurant food was good The leisure facilities were small, old and limited. I booked this hotel mainly for the leisure facilities. Foreign restaurant staff who had limited English
Excellent staff attitude and willingness to help, Room very clean bed comfortable Four rooms were booked and these comments apply to all Rooms were far to hot, floor boards creaky, showing sign of wear and req decorating water pressure low
Staff were friendly, but did not know much about the area. Room was booked as family room, but stank of stale tobacco and BO. The hotel is 'tired' and really needs decorating and bringing up to date. The staff are ambivalent, not local, and don't really care about their jobs/guests. When we commented on the smell in the room the reply was" what do you expect us to do about it, change all of the curtains etc. The ban only came' in this month?" Not really what we expected to hear. The food was definately of the boil in the bag variety', and that included the ice cream, which had never seen any liquid related to cream what-so-ever.
the room was spacious clean comfortable and ideal for my family ,it was perfectly situated,the hotel staff were very helpful.
Smell of tobacco stale smoke in the room. No towel rail, no toilet roll holder
when we first arrived we were given keys to room number 001 and when we went to the room we saw a pull out bed and there was a smell in the room we then realised the room was also used as a conference room so we imediatly rang to ask for another room then another couple from our party were opposite a strip club and the noise was atrotious
it was well situated and had on paper good facilities staff were totally disinterested, particularly in the bar area. everything was very run down.
Hotel near town centre Beds in poor condition
easy access to local attractions decor needs updating
Staff was excellent, very helpful. Walking distance to Britannia. A good value for what it was, breakfast was adequate. I would think most of their customer base are football fans, so not to have sports channels in the rooms or at least in the lobby is a service they are missing.
The walk across a dark car park for an evening meal.
Good position for business. 24 hour check in is useful
excellent location for where we were going, convenient, good service, no dramas!!!
You know what to expect with these hotels, so no surprises. Bed's were too soft and moved around on their wheels too easily. For the money they charge, they should offer a cooked breakfast.
Great staff And Rooms were very Tidy.
All the staff were very polite. No, there was nothing we didn't like. There were young children with lots of energy who run up and down the corridor till quite late [9-9.30pm] and early morning, this did not spoil the stay, children do have to use it up in some way................what a shame we can't plug them into the national grid, think of the money we'd save!!!!
You get what you pay for. It was clean and the staff were helful. The pillows were very hard. We booked for a double but on arrival to the room discovered two singles. They couldnt move us as was fully booked. Not the end of the world. Also quite a few children running up and down the corridor. It was half term however.
It was very easy to arrange and we just wanted a bed for the night which this provided.
Clean modern surroundings. The room was strangely warm, despite the heating not being on. Despite a storm going on outside, I had to open the window to make the temperature bearable. Something you don't expect at this time of the year. Also, for a new hotel, there were several aspects which were already needing maintenance such as paint peeling off the bathroom door frame and yellowing of the grout on the tiles in the shower.
Hotel very modern clean comfortable and ease of access from M6. The sausages at breakfast were overcooked and had a herb flavour simple well cooked sausages.
New Hotel so in great condition, on arrival the lift was out of order but I was offered to have my bags taken upstairs. Room Service was great and varied choice. No bad points
Lovely bathroom, super shower Good breakfast Pleasant temperature in bedroom Would have preferred a King-size bed, but bed comfortable
Very Convenient - good location - good parking - nice room - Good food !
The breakfast was excellent. Breakfast waitress first class.
The pool was nice, big gym, food was nice and resonably priced, room was quality.
This is a clean and modern hotel -- probably the best in Stoke. Very welcoming and efficient reception, plenty of parking, nice bedroom, excellent breakfast, very good sauna and steamroom. Air conditioning control did not make any difference to room temperature.
The staff were very helpful and friendly, the rooms clean and tidy, the food was very good. none
very nice, comfortable and easy to reach.
As a business customer the facilities were excellent.
Excellent location; welcoming and helpful staff especially those on reception; delightful entrance area creating an open and professional ambience; very comfortable and spacious rooms; good car parking facilities: a nice breakfast despite the consistently cold bacon!
Staff was friendly. Room space large. The fact that they made me pay for my breakfast even though it was included in my booking.
the hotel was fantastic, it was clean and spacious and ideally located for motorway access. it was in close poximaty to alton towers (its just a 30 odd minute drive away). the staff were very friendly and proffesional and we could not fault our stay . the hotel has its own pool which can be used by guests at no extra cost, however directly across from the hotel is an indoor pool facility called water world.this hotel definetlyl deserves its four star rating.
Great Hotel, wonderful, friendly and accommodating staff. Very high standard all over the hotel from the rooms to the service.
Had a most enjoyable lunch with friends. We all 3 chose different meals which were all served at the same time. I stayed on alone and found the staff very helpful and friendly While we were dining the bar was rather noisy. I don,t think the bar staff were aware how much noise it made when dropping empty bottles into container.
The rooms are decorated superbly, with rich materials and colours. The facilities in the room are fantastic. The service is 'sopt-on' and the food is divine. The reception area is not clearly defined from the bar area. Another couple had access to our room - fortunately, whilst we were in the room.
Very comfortable room with lots of space and good views. Quiet location of hotel made it easy to relax. Obviously busy in bar and restaurant on Saturday evening confirming confidence in hotel. Toiletries not renewed after first night.
Excellent room, over a very special pub. Food was excellent and a fine selection on wines and beers. None whatsoever
Excellent bar, restaurant, room. Staff very helpful, friendly and attentive Mix up with key coding delayed check in which was a minor annoyance
doesnt live up to its 5 star rating. Very overpriced accomodation for an inn - booking in took place in the bar and girl had trouble find our reservation, which had only been made the day before. Have definately stayed in better places for alot less money room and having spoken to another guest and saw their executive room, we then complained and were moved another room, which was executive and what we had booked in the first place check in and location
Very friendly staff. Lovely welcoming hotel with relaxing atmosphere. The only thing I would say is the mattresss in the room was to soft I seemed to roll into the centre as my partner was heavier.
Manager and staff very friendly and helpful. Good quality breakfast. Shower screen in bathroom did not fit tightly enough to stop water leaking onto floor
Friendly, welcoming staff with sense of humour. Good knowledge of local area and events. None
Wonderful rooms with four poster beds in beautifully restored country house. Well designed luxury room and bathroom. Thoughtful touches - decanter with port in the room, nice selection for hot drinks, selection of dvds provided by the owners, complimentary wine won arrival. The host was friendly but unobtrusive and made us feel comfortable and well looked after. We were upgraded to the King Charles II room and it was fantastic, perfect for a romantic getaway.
This was an amazing place to stay. The owner is extremely knowledgeable about the history of the home and is eager to introduce guests to all aspects of the hotel. There were no negative spects to our stay at all, except the taxi service we had to take us to a nearby restaurant, sent a driver who had no knowledge of the area at all.
Fabulous atmosphere and amazing decoration. Unbelievably friendly service and the welcome decanter of sherry is such a stylish touch. Just great. Not a thing
friendly staff and good breakfast Nope!!
The room was actually rather bigger than I had expected and was very comfortable. The staff were extremely friendly and very helpful. There was quite a bit of noise from the floorboards. I was aware of how they creaked under my feet but was even more aware when the guest staying in the room above me returned home late and was fairly noisy. It was the same which woke me in the morning. Breakfast was a little casual. It took a long time to be served coffee. However, the dining room was a very spacious and airy room.
Location, right next to the train station The room was very old fashion and the sink was in the main bedroom
staff friendly and helpful my room was on the 3rd floor. It smelled like it had been used for years by smokers. The furnishings were old and dated.
Staff helpful Tired old hotel, in need of some tlc. Room was cold, had to have extra heater. Taps moved when turned on/off. Walls very thin - snoring could be heard from room next door!Bed lumpy and uncomfortable. Breakfast the first day was cold - due to a wedding beng set up in the normal breakfast room.
Breakfast was nice. Room was very dated - could really do with updating. Would like to have had a temperature thermostat in room to adjust to my own needs.
Helpful and friendly staff. Good central location near Stoke railway station. Room we had was slightly dated and tired looking.
Hotel staff was very polite & helpful with any special requests. Nice size room as compared to other British hotels. Bathroom facilities were especially nice. with jacuzzi tub. Both breakfast & dinner buffets more than adequate. Great value for the price, and excellent location directly across from train station.
the room I was in was clean enough in the bathroom but there were a lot of moths in the room and the carpets could have been doing with a clean on the outside edges and behind the beds and cupboards
Excellent service. Lovely room in old part of hotel- the Hall. Afternoon tea very enjoyable in sumptuous lounge. Evening meals expensive. Breakfast average. 'Cooked' breakfast luke warm.
politness of the staff Waiting for the lift, and the light never lit until lift was on its way, no stairs from 1st floor, espsecaily waiting for the lift. Noise of the raditaors in the room. Internet should be free, most hotels are these days. Lack of signs to brassire
Very clean, comfortable beds,excellent food and service.
Atmosphere, friendly staff
poor experience - only redeeming feature was the quality of the breakfast. Otherwise didnt like much Service was extremely poor. Unfriendly staff - no offers of assistance. Things faulty in the room - tv and phone. Room service food was over priced and dreadful. Cold congealed chees on toast. I have written a longer review at tripadvisor.
A friend recommended this hotel to me. It is close to Crewe train station, about 5 minutes drive. beautiful landscape and ancient castle.
Beautiful building, friendly staff and excellent facilities including super breakfast. Bedroom carpet stained and shower leaked onto bathroom floor however I reported this on the maintenance card in my room. I did feel the restaurant prices were a little high with little in the way of a snack or supper menu as a cheaper option.
Wonderful Jacobean building - though the room we stayed in was in the modern extension. Room large, well-equipped and comfortable.
We stayed for a Wedding and found the Hall to be steeped in history, loved the old features of the place especially the fireplaces. The staff were very helpful and pleasant. Food excellent, accommodation was excellent and we enjoyed every moment. Nothing at all to dislike.
The setting and atmosphere. No Leisure Facilities
the whole experience was great. the food was excellent
Pleasant and efficient welcome. Receptionist took us to our room and confirmed reservation details and extended the leaving time by 1 hr. The spa is separate to the main building so we had to venture out in the freezing cold to get to the spa.
Comfortable and relaxing
Very good and friendly staff Housekeping and breakfast extremely poor
excellent service esp restaurant staff
staff creaky floorbards
restaurant fully booked so had to eat in the brasserie, breakfast poor selection and quality, have written letter of complaint to hotel
cant pick one individualy, it was all very good. No, it was a very enjoyable stay.
The extremely helpful staff who were only too willing to go the extra mile for your comfort and well being
It was a lovely hotel. We didn't spend a great deal of time there - but the staff were delightful and the hotel itself was gorgeous.
The guy in the bar was very pleasant We booked on line but there was no record of the booking on arrival. We had print out of booking and a room was found after a 30 minute wait in the bar.The receptionist dealt with us. No apology from the manager! We used it as an overnight stay while visiting friends in Stone.More a spa than a hotel.
Friendly helpful staff This was supposed to be booked as an anniversary surprise. Phone call to home to check name of second person staying ruined the surprise. Advised hotel of problem no mention or token compensation received. Not fantastic value for money.
Relaxed a lot stayed overnight, used the swimming pool, steamroom, and sauna had two treatments, had the weather been better would have explored the grounds yes haveing to walk through the gym to get anywhere
exceletent room, gym,restaurant and SPA
Suite facilities very good - comfortable bed, well fitted bathroom. Excellent service in bar and dining room, although only one (very efficient) server. Room rate good and dining / wine cost reasonable. I would have preferred sofa's or two armchairs within the suite rather than quite uncomfortable bench seats with seat cushion and no back. Also lighting in seating area a little dim - ok for leisure purposes but insufficent for business purpose reading, unless using bed reading lights provided, and laying down. Should advise guests with mobility problems of hilly nature of surrounds and numerous stairs on route between guest wing and reception / dining areas.
Well maintained and modern establishment. Pleasant setting. The fact that you had to go throught the Gym to get to your room and having to pay £3.95 for bread with my meal.
The staff realy tries to make your stay as comfortable as possible Breakfast could do with some eggs
Nice hotel, staff were friendly. Often felt that I was paying over the odds though. Room was what I expected for a 5-star. Spa facilities were very impressive and were most definitely the highlight of our stay. Slightly disappointed that the rooms did not have any air conditioning. It was also disappointing that the Elemis shower products in the hotel room and spa area had all been watered down, or at least seemed that way. Poor vegetarian option at restaurant.
Suites are very well appointed and the food was lovely. Service was also efficient and attentive.
lovely room and beautiful hotel
Need good decoration upstairs where are the bedrooms.
The re-furbished areas are good The non-refurbished areas less so but efforts were made to explain and the price was fair
Easily accessible from the M1
Central to travel routes, good parking Bar prices were pretty steep, 2 double vodka's a can of redbull & an archers and lemonade - £17 plus! Defeats the object of looking for a cheaper rate on the internet with such high bar/meal prices. Though the staff were extremely friendly and happy to help.
I stayed in annex at the back of the hotel (motel style). Rooms were warm and cosy WiFi still not working. Big problem for a business traveller.
Dinner and breakfast were lovely. Rooms were large, and extra blankets etc were provided which were really needed for cold snowy weather. Staff friendly and helpful.
very friendly n/a
Friendly and helpful service. The full english breakfast was fantastic.
Easy to access my interests
Full English breakfast, clean bathroom with fresh towels, friendly staff. The floors made alot of noise when walked on so could hear people walking through the corridor.
Very friendly staff, excellent food and beautiful period Manor house.
The staff were just excellent and really went above and beyond. From accomodating my childrens schedule with an extra early dinner, to really making everyone feel welcome, it was wonderful to stay somewhere so personal after so many faceless corporate hotel chains. Not at all.
speed of breakfast,Hotel staff where freindly, room was clean no sign telling you that if there was no parking avilible at the hotel front there was extra parking and where it was in the hotel grounds
The staff were very friendly and helpful.
High standard of rooms and hotel in general Nothing
Good spa facilities and clean spacious rooms. When I got to the hotel they did not know about my booking. They said booking.com send them bookings by fax and it is unreliable. This is the second time this has happened. The hotel is fine!
Lift down two flights of stairs was not working during our stay.
leisure facilities - Good sized Swimming pool. Rooms were very spacious. Postal code given did not lead to the hotel but to a dark side road about 4 miles from the hotel-rang the hotel for the correct post code to use. The main reception area lacked warmth & atmosphere
the breakfast in the conservatory overlooking golf course was lovely
Room was excellant
Good quality and comfortable accommodation good food and nice efficient staff Pity the price of drinks was so high.
Very comfortable, clean, quiet and friendly in pleasing surroundings. It will be good when the leisure club is open
The silence, the friendly people the good room The breakfast wasn't the best we had.
A first online booking, which was cancelled again, was confirmed to me by e-mail to have been cancelled. However, in the it system of the hotel's reception at arrival it was not cancelled. It was very hard for me as a stranger to find the gate of the premises located on a dark country road by car at arrival at night, as it was not lightened at all. The lightning at the bathroom mirror was not satisfactory to me for shaving purposes.
the marriage of my friends i found some of the staff quite arrogant
Prompt service and when my colleague had an issue with the room it was dealt with
Breakfast cooked to order.Pleasant gounds.Open reception area. tv worked.Window could open if I wanted. Nice outlook from bedroom widow. The hot water is not hot enough. After a long drive I wantd to soak and could not do so. Try it yourself!!! This may be masked for shower takers.
Great staff, Great food Showers a little bit weak
Cleanliness and good food. Difficulty in understanding restaurant staff.
The staff were very friendly and helpful.
Very friendly and helpful staff, basic but nice rooms.
The food was of a good standard with excellent service The decor in the bedrooms needs updating
The friendliness of staff
A very comfortable hotel with good food and attentive staff. Very conveniently located just off the M6 in pleasant surroundings.
Clean, efficient, no hassle, good service.
We really enjoyed our night at Hunters Lodge Hotel, the staff were very welcoming even although they had to make sure all the wedding guests arriving were well looked after and we ate our breakfast the next morning with the bride, bridegroom and family. No nothing at all!
overall friendliness of hotel staff, and the layout of facilities
I have stayed at Hunters Lodge many times over the last 5 years. The Rooms are clean and OK. Evening meals are good pub standard but in my view the Breakfast is the best in UK. The cooked breakfast comes quickly and is always good. Coffee and toast appear quickly etc. It is excellent value for money and I always try to stay at Hunters Lodge if in the Crewe area. I have stayed in quite a few others but now always try Hunters Lodge first. I like a bath and some rooms only have a shower.
Peacefull Lack of fine detail
Homely with friendly courtious and helpful staff It was very pleasant ; if I was being very critical the bar service was slow, not due to the staff who were excellent but the lack of numbers - but it was a Monday evening stay when perhaps full compliment was not applicable.
Very clean, comfortable rooms. Pleasant staff. The hotel had a "nice" feel to it. Excellent breakfast.
The staff were friendly, the breakfast was good, the rooms are clean but basic and suspect better value can be had elsewhere. ok for one night. It is a pub/restaurant/function location with some cheaply built rooms around the back. The floors creak and the walls are thin. You get what you pay for.
Good food and pleasant staff
The food served throughout the hotel was excellent,and always freshly cooked.