Overview

Hotel Emperador

Gran Via 53, 28013 Madrid, Madrid, Spain
+34 915 472 800

$145+

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Rates

Overall guest ratings

8.2/10 Excellent
Based on 3,891 reviews
See all reviews

Review highlights

  • 9.6
  • 8.7
  • 5.1
  • 4.8

Good to know

  • Great view
  • Friendly service

Nearby

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Business center
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Safe
    • Sauna
    • Pets not allowed
    • Parking (surcharge)
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    8.2 Excellent
    Based on 3,891 reviews
    • 9.6 "Terrific location."
    • 8.7 "Pool is good."
    • 8.1 "Great service."
    • 7.1 "Good cleanliness."
    • 6.0 "Breakfast is mediocre."
    • 5.1 "Vibe was decent."
    • 4.8 "Rooms are not good."
    • 4.7 "Not very comfortable."
    • 3.3 "Value below average."
    • 3.1 "Disappointing internet connection."
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    Overall Rating

    8.3 Excellent
    Based on 2,412 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.3 "93% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 8.8 "Pool is good."
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      7.8 "78% said the reception staff was great."
    • 5.7 "Breakfast is mediocre."
    • 5.3 "Food is average."
    • 4.8 "Rooms are not good."
      4.0 "60% didn't like the uncomfortable beds."
      3.8 "62% complained about the bathroom."
      2.3 "77% thought they were poorly maintained."
      1.0 "For 90%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      3.2 "Air conditioning was criticized by 68%."
      4.1 "59% had problems with the shower."
      1.9 "81% were disappointed with the minibar."
    • 4.5 "Not very comfortable."
      4.0 "60% didn't like the uncomfortable beds."
      5.0 "For only 50%, the noise level was all right."
      3.2 "Air conditioning was criticized by 68%."
    • 4.4 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
    • 3.4 "Value below average."
      4.4 "56% thought it was overpriced."
      1.0 "90% said the breakfast was too expensive."
      3.6 "64% said beverages were too expensive."
    • 3.1 "Disappointing internet connection."
      4.4 "56% thought it was overpriced."
      1.9 "81% said the wifi quality was bad."
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    Overall Rating

    8.2 Excellent
    Based on 1,050 reviews
    • 9.5 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      8.6 "Easily accessible by car, said 86%."
    • 8.5 "Pool is good."
    • 7.7 "Good service."
      8.2 "82% found the staff to be very friendly."
    • 6.7 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
    • 6.2 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 5.4 "Breakfast is mediocre."
    • 4.7 "Rooms are not good."
      4.1 "59% didn't like the uncomfortable beds."
      0.9 "For 91%, the rooms looked old."
      2.6 "Air conditioning was criticized by 74%."
      3.7 "63% complained about the bathroom."
      2.6 "74% thought they were poorly maintained."
      1.9 "81% found problems with the furniture."
    • 4.6 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
      4.4 "56% thought it was too noisy."
      2.6 "Air conditioning was criticized by 74%."
    • 3.4 "Value below average."
      4.2 "58% thought it was overpriced."
      1.2 "88% said the breakfast was too expensive."
    • 3.1 "Disappointing internet connection."
      4.2 "58% thought it was overpriced."
      2.0 "80% said the wifi quality was bad."
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    Overall Rating

    7.6 Good
    Based on 38 reviews
    • 9.5 "Terrific location."
    • 5.2 "Vibe was decent."
    • 4.8 "Rooms are not good."

    Overall Rating

    7.8 Good
    Based on 389 reviews
    • 9.4 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 8.8 "Pool is good."
    • 7.8 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 7.2 "Good cleanliness."
      7.1 "71% said rooms were clean."
    • 6.2 "Breakfast is mediocre."
    • 4.8 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      4.4 "56% thought it was too noisy."
      3.3 "Air conditioning was criticized by 67%."
    • 4.6 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
    • 4.6 "Rooms are not good."
      3.4 "66% complained about the bathroom."
      4.9 "51% didn't like the uncomfortable beds."
      2.2 "78% thought they were poorly maintained."
      3.3 "Air conditioning was criticized by 67%."
      1.0 "For 90%, the rooms looked old."
      1.4 "86% found problems with the furniture."
    • 3.2 "Terrible value."
      4.0 "60% thought it was overpriced."
    • 3.0 "Disappointing internet connection."
      4.0 "60% thought it was overpriced."
      2.2 "78% said the wifi quality was bad."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great view"
    "Friendly service"
    data provided by TrustYou

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