Mandarin Oriental, Ritz Madrid

Plaza De La Lealtad 5, 28014 Madrid, Spain
+34 917 016 767

Cheapest
rate per night

8.7

Excellent
based on 19 reviews
Mandarin Oriental, Ritz Madrid - Madrid, Spain
Sun 5/16
-
Mon 5/17
Compare vs. KAYAK |

Provider Nightly total
Hotels.com $571
Travelocity $617
Expedia $665
Hotels.com
Travelocity
Expedia

Good to know

Value for money

8.0

Distance to city center

0.5 mi

Location rating

9.4

Nearest Airport

Madrid Barajas

Distance to airport

8.0 mi

Rooms available at Mandarin Oriental, Ritz Madrid

Sun 5/16
Mon 5/17

Standard Rooms

$1,068+

Bed type
Provider
Nightly
Unknown
$1,068 per night

Deluxe Rooms

$702+

Bed type
Provider
Nightly
Unknown
$702 per night
Unknown
$726 per night

Premier Rooms

$1,364+

Bed type
Provider
Nightly
Unknown
$1,364 per night

Superior Rooms

$571+

Bed type
Provider
Nightly
Unknown
$571 per night
Unknown
$617 per night
Unknown
$665 per night
Unknown
$693 per night
Unknown
$800 per night
Unknown
$812 per night
Unknown
$885 per night
Unknown
$926 per night
Unknown
$930 per night
Unknown
$1,048 per night

Reviews of Mandarin Oriental, Ritz Madrid

Pros

Cons

Traveler rating

3
1
0
0
0

Time of year

Traveler type

Show reviews that mention

+
hotel staff in 65 reviews
room service in 55 reviews
great location in 50 reviews
best hotel in 47 reviews
breakfast should be included in 19 reviews
old world charm in 13 reviews
white linen in 11 reviews
ritz in 10 reviews
madrid in 9 reviews
need refurbishment in 6 reviews
goya in 3 reviews
lobby bar in 3 reviews
cosmetic upgrades in 2 reviews
  • Excellent
    Dec 2015
    9.7

    Very good hotel but the breakfast can be explicite

    The room The location The general ambience

    We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.

  • Excellent
    Jan 2015
    9.4

    Old world charm and location. Great lobby and dining rooms

    Room furnishings and hall carpets need refreshing

  • Excellent
    Sep 2014
    9.6

    Staff was delightfully enthusiastic. Setting was beautiful!

  • Good
    Jun 2014
    7.0

    The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street. Note: Not really easy to access via metro, I'd recommend taking a taxi to/from.

    Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience: While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things. Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up? Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant. Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.

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About Mandarin Oriental, Ritz Madrid

Overview

With a stay at Mandarin Oriental Ritz, Madrid, you'll be centrally located in Madrid, steps from Paseo del Prado and 3 minutes by foot from Thyssen-Bornemisza National Museum. Featured amenities include limo/town car service, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.7 Excellent

based on 19 reviews

9.4

Cleanliness

9.3

Comfort

9.2

Facilities

9.4

Location

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities at Mandarin Oriental, Ritz Madrid

Babysitting or child care
Car rental
Wake-up service
Entire unit wheelchair accessible
Wi-Fi available in all areas
Internet
Daily housekeeping
Wi-Fi
Fax/photocopying
Family rooms
Fax
Concierge service
Cribs available
Currency exchange on-site
Feather pillow
Fire extinguisher
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Multi-lingual staff
Fold-up bed
Free toiletries
Shoeshine
Room service
Smoke alarms
Heating
Special diet menus (on request)
Contactless check-in/check-out
Tour desk
Hypoallergenic
Face masks for guests available
Hypoallergenic pillow
Physical distancing in dining areas
Board games/puzzles
Physical distancing rules
Books, DVDs, music for children
Health club
Spa
Process in place to check health of guests
Interconnected room(s) available
Indoor pool
Key card access
CCTV in common areas
Kids meals
CCTV outside property
Kid-friendly buffet
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Express check-out
Hairdryer
Fitness center
Screens or physical barriers placed between staff and guests in appropriate areas
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Air-conditioned
Newspapers
Non-feather pillow
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Airport shuttle (surcharge)
Delivered food is securely covered
Pants press
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning
Free parking
Staff follow all safety protocols as directed by local authorities
Video games
Coffee shop
Bathrobe
Private bathroom
Garden
Private check-in/check-out
24hr front desk
Designated smoking area
Private entrance
Storage available
Wedding services
Spa and wellness center
Radio
Ticket service
Non-smoking rooms available
Pets allowed on request. Charges may apply.
Terrace/Patio
Increased accessibility
Linens
Towels
Safety deposit box
Seating area
Elevator
Massage
Shampoo
Shower
Shower cap
Accessible by elevator
Adapter
Slippers
First-aid kit
Additional bathroom
Snack bar
Sofa
Alarm clock
Sofa bed
Allergy-free room
Soundproof rooms
Bathtub
Soundproofing
Body soap
Breakfast in the room
Bridal suite
Tea/coffee maker
Telephone
Tile/marble floor
CD player
Toilet
Toilet paper
Thermometers for guests provided by property
Safe
Toothbrush
City view
Clothes rack
Trash cans
TV
Smartphone dock
Upper floors accessible by elevator
Conditioner
Valet parking
Desk
VIP room facilities
Walk-in shower
Wardrobe or closet
DVD player

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Photos of Mandarin Oriental, Ritz Madrid

Mandarin Oriental, Ritz Madrid - Madrid - Building
All Photos (17)
Mandarin Oriental, Ritz Madrid - Madrid - Building
Building (2)
Mandarin Oriental, Ritz Madrid - Madrid - Bedroom
Bedroom (6)
Mandarin Oriental, Ritz Madrid - Madrid - Restaurant
Restaurant (1)
Mandarin Oriental, Ritz Madrid - Madrid - Living room
Living room (2)

Location

Most Popular Landmarks

  • Museo Thyssen-Bornemisza213 yd
  • Museo del Prado239 yd
  • Plaza de Cibeles436 yd
  • Puerta de Alcala0.4 mi
  • Parque del Retiro0.5 mi

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