Overview

Hotel Ritz
Best Terrace

Plaza de la Lealtad 5, 28014 Madrid, Madrid, Spain
+34 917 016 767

$298+

Overall guest ratings

9.1/10 Excellent
Based on 1,335 reviews

Review highlights

  • 9.9
  • 8.9
  • 6.5
  • 6.1

Good to know

  • Friendly atmosphere
  • Professional service
  • Friendly service
  • Wonderful sightseeing

Nearby

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    About

    Built by King Alfonso XIII in 1910, this grandiose Madrid hotel is located opposite the Prado Museum and steps from the Thyssen-Bornemisza Museum, the Bourse stock exchange, and Retiro Park.

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    Expedia

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Car rental
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for Disabled Guests
    • Business center
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child services (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    9.0 Excellent
    Based on 1,343 reviews
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      8.8 "88% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      9.1 "91% said the concierge service was amazing."
      7.0 "70% found the restaurant service to be one of the best."
      10.0 "100% were happy with the room service."
    • 8.0 "Food is delicious."
      7.6 "76% loved the menu selection."
      8.3 "83% loved the dining experience."
    • 7.2 "Good amenities."
      7.3 "73% thought the building was wonderful."
      7.7 "77% found the grounds to be nice."
      8.5 "85% enjoyed the lobby entrance."
      8.4 "84% thought the architecture was beautiful."
      10.0 "100% loved the terrace."
    • 6.8 "Vibe was decent."
    • 6.5 "Breakfast is mediocre."
    • 6.1 "Average cleanliness."
      7.0 "70% said rooms were clean."
    • 5.8 "Average value."
    • 4.5 "Not very comfortable."
      3.6 "64% said rooms were small."
      1.4 "86% criticized the small bathroom."
      2.5 "Air conditioning was criticized by 75%."
    • 2.5 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."
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    Overall Rating

    9.1 Excellent
    Based on 872 reviews
    • 9.9 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      9.3 "93% said the concierge service was amazing."
      7.1 "71% said the reception staff was great."
    • 8.2 "Food is delicious."
      8.1 "81% loved the menu selection."
    • 6.5 "Breakfast is mediocre."
    • 6.5 "Vibe was decent."
    • 5.9 "Average value."
    • 5.9 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 4.8 "Rooms are not good."
      3.5 "65% said rooms were small."
      3.3 "67% complained about the bathroom."
      1.1 "For 89%, the rooms looked old."
      1.4 "86% thought they were poorly maintained."
      1.5 "85% criticized the small bathroom."
    • 4.6 "Not very comfortable."
      3.5 "65% said rooms were small."
      1.5 "85% criticized the small bathroom."
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    Overall Rating

    8.9 Excellent
    Based on 349 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      9.2 "92% said the concierge service was amazing."
    • 6.8 "Vibe was decent."
    • 6.2 "Breakfast is mediocre."
    • 5.5 "Average value."
    • 4.8 "Rooms are not good."
      3.4 "66% complained about the bathroom."
      1.0 "For 90%, the rooms looked old."
      3.1 "69% said rooms were small."
      3.9 "61% found problems with the furniture."
      1.2 "88% criticized the small bathroom."
    • 4.1 "Not very comfortable."
      3.1 "69% said rooms were small."
      1.2 "88% criticized the small bathroom."
    • 2.4 "Disappointing internet connection."
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    Overall Rating

    8.8 Excellent
    Based on 13 reviews
    • 8.7 "Great service."

    Overall Rating

    8.9 Excellent
    Based on 107 reviews
    • 9.8 "Terrific location."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
    • 7.8 "Tasty food."
    • 6.8 "Average amenities."
      6.8 "68% thought the building was acceptable."
    • 6.7 "Vibe was decent."
    • 5.0 "Rooms are ok."
    • 4.4 "Not very comfortable."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Friendly atmosphere"
    "Professional service"
    "Friendly service"
    "Wonderful sightseeing"
    data provided by TrustYou

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