Overview

Hotel Silken Puerta America

Avenida DE America 41, Madrid, Madrid, Spain
+34 917 445 400

$102+

Overall guest ratings

8.4/10 Excellent
Based on 6,049 reviews

Review highlights

  • 8.7
  • 8.1
  • 6.9
  • 6.0

Good to know

  • Nice building
  • Beautiful architecture
  • Stylish hotel
  • Great view

Nearby

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    About

    Hotel Features. This modern luxury hotel is the culmination of the architectural creations of 19 different international design studios. As a result, each floor of the hotel has a unique, eclectic atmosphere showcasing a particular artistic style. The lower story of the hotel houses 2 restaurants serving contemporary Spanish fare, and a bar/lounge. The top story of the property includes the hotel fitness center, which offers expansive city views, a heated indoor swimming pool with chaise lounges, and the Skynight Bar. Amenities and services at Hotel Silken Puerta America include a a 24-hour front desk and multilingual staff. The property also has a business center and a 12 conference rooms with audiovisual equipment. High-speed premium wireless Internet access is complimentary in public areas. Additionally, there is a safe-deposit box at the front desk, a porter/bellhop, and a security guard. Secure covered parking is available for a fee.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Car rental
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Coffee shop
    • Free airport shuttle
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.4 Excellent
    Based on 5,995 reviews
    • 8.7 "Vibe was good."
      9.5 "95% said it was a stylish hotel."
      7.3 "73% thought, the hotel was modern."
      8.9 "89% enjoyed the friendly atmosphere."
      8.7 "87% thought the hotel was luxurious."
    • 8.1 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      8.3 "83% were happy with the shuttle service."
    • 8.0 "Amenities are good."
      8.0 "80% thought the building was wonderful."
      9.4 "94% thought the architecture was beautiful."
      8.7 "87% loved the terrace."
      8.6 "86% said the facilities were very new."
      7.6 "Business facilities were excellent, according to 76%."
      7.3 "73% found the grounds to be nice."
    • 8.0 "Breakfast is good."
    • 7.5 "Good bar."
      8.6 "Delicious alcoholic drinks, according to 86%."
    • 6.9 "Location is acceptable."
    • 6.0 "Rooms are ok."
      5.4 "Beds were acceptable for 54%."
      6.0 "Only 60% said rooms were big enough."
      6.1 "61% thought the bathroom was big enough."
    • 5.8 "Average value."
    • 4.9 "Not very comfortable."
      3.2 "68% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
    • 3.5 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
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    Overall Rating

    8.4 Excellent
    Based on 4,196 reviews
    • 8.6 "Vibe was good."
      9.5 "95% said it was a stylish hotel."
      7.0 "70% thought, the hotel was modern."
      8.9 "89% thought the hotel was luxurious."
      8.7 "87% enjoyed the friendly atmosphere."
    • 8.5 "Breakfast is good."
    • 8.2 "Great service."
      8.3 "83% thought the service was very professional."
      8.2 "82% were happy with the shuttle service."
    • 7.7 "Good amenities."
      7.7 "77% thought the building was wonderful."
      9.4 "94% thought the architecture was beautiful."
      8.6 "86% said the facilities were very new."
    • 7.0 "Good cleanliness."
      6.9 "Only 69% said rooms were clean enough."
    • 6.4 "Location is acceptable."
    • 5.9 "Rooms are ok."
      5.6 "Beds were acceptable for 56%."
      5.6 "Only 56% said rooms were big enough."
      6.9 "Only 69% said rooms were clean enough."
      6.0 "60% thought the bathroom was big enough."
    • 5.6 "Average value."
    • 4.7 "Not very comfortable."
      2.9 "71% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 3.4 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
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    Overall Rating

    8.5 Excellent
    Based on 659 reviews
    • 8.6 "Vibe was good."
      9.5 "95% said it was a stylish hotel."
      7.2 "72% thought, the hotel was modern."
      9.1 "91% enjoyed the friendly atmosphere."
      8.9 "89% thought the hotel was luxurious."
    • 8.6 "Great service."
      8.5 "85% thought the service was very professional."
      8.6 "86% were happy with the shuttle service."
    • 8.2 "Breakfast is good."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      9.4 "94% thought the architecture was beautiful."
    • 7.1 "Good cleanliness."
    • 6.9 "Location is acceptable."
    • 6.2 "Average value."
    • 4.9 "Not very comfortable."
      3.0 "70% thought it was too noisy."
    • 4.2 "Pool is below average."
    • 3.5 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
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    Overall Rating

    8.5 Excellent
    Based on 119 reviews
    • 8.6 "Vibe was good."
      9.5 "95% said it was a stylish hotel."
      7.1 "71% thought, the hotel was modern."
    • 7.9 "Good service."
      9.0 "90% found the staff to be very friendly."
    • 7.9 "Good breakfast."
    • 7.8 "Good amenities."
      8.0 "80% thought the building was wonderful."
      9.4 "94% thought the architecture was beautiful."
    • 7.1 "Tasty food."
    • 6.3 "Location is acceptable."
    • 5.8 "Average value."
    • 5.5 "Rooms are ok."
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    Overall Rating

    8.2 Excellent
    Based on 1,019 reviews
    • 8.1 "Vibe was good."
      9.3 "93% said it was a stylish hotel."
      7.8 "78% thought the hotel was luxurious."
      9.1 "91% enjoyed the friendly atmosphere."
    • 8.0 "Amenities are good."
      7.9 "79% thought the building was wonderful."
      9.5 "95% thought the architecture was beautiful."
      8.1 "81% said the facilities were very new."
    • 7.6 "Good breakfast."
    • 6.9 "Service is ok."
      5.5 "55% said the reception staff was ok."
      6.1 "Only 61% found the restaurant service to be good."
    • 6.9 "Location is acceptable."
    • 5.9 "Food is average."
    • 4.8 "Not very comfortable."
      3.1 "69% thought it was too noisy."
      1.0 "Air conditioning was criticized by 90%."
    • 4.0 "Pool is below average."
    • 3.4 "Wellness & sports facilities were not very nice."
      2.4 "76% didn't like the fitness area."
    • 3.3 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Nice building"
    "Beautiful architecture"
    "Stylish hotel"
    "Great view"
    data provided by TrustYou

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