Overview

Petit Palace Embassy Serrano

Serrano 46, 28016 Madrid, Madrid, Spain
+34 914 313 060

$136+

Overall guest ratings

8.7/10 Excellent
Based on 2,859 reviews

Review highlights

  • 9.6
  • 9.3
  • 9.1
  • 6.7

Good to know

  • Nice building
  • Great reception
  • Friendly service

Nearby

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    About

    The Petit Palace Embassy Serrano Hotel is the only hotel in Serrano street, Madrid: a XIXth century building beautifully refurbished and one of the most distinguished boutique hotels in Madrid.

    This hotel in the Salamanca district is perfect for a shopping weekend in Madrid or a business trip with the best services: Wi-Fi and iPads, Jacuzzi, breakfasts...

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    Petit Palace Embassy Serrano

    Amenities

    • Parking
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • Business center
    • Car rental
    • Concierge service
    • Cribs available
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle rental
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child services (surcharge)
    • Free Internet
    • Storage available
    • Coffee shop
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    Reviews

    Guest reviews

    Overall Rating

    8.7 Excellent
    Based on 2,859 reviews
    • 9.6 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.4 "84% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      8.1 "Easily accessible by car, said 81%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      9.5 "95% thought the service was very professional."
      10.0 "100% found the restaurant service to be one of the best."
      8.3 "Management was excellent, said 83%."
    • 9.1 "Excellent breakfast."
    • 8.5 "Bar is amazing."
    • 7.6 "Wellness & sports facilities were pleasant enough."
      9.6 "top-notch fitness area, thought 96%."
    • 6.7 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
      5.6 "Cleanliness of the bathroom was average, said 56%."
    • 6.2 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
      6.5 "Beds were acceptable for 65%."
      5.3 "For only 53%, the bathroom was ok."
      6.2 "Only 62% said rooms were clean enough."
      6.9 "69% thought the bathroom was big enough."
      6.3 "Only 63% said the rooms were modern."
      5.6 "Cleanliness of the bathroom was average, said 56%."
    • 4.4 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
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    Overall Rating

    8.6 Excellent
    Based on 1,429 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      9.4 "94% thought the service was very professional."
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.2 "82% liked the proximity to sightseeing."
    • 9.0 "Excellent breakfast."
    • 6.6 "Average cleanliness."
    • 6.0 "Rooms are ok."
      6.0 "Only 60% said rooms were big enough."
      7.0 "70% said the beds were comfortable."
      6.0 "60% thought the bathroom was big enough."
    • 5.9 "Average comfort."
      6.0 "Only 60% said rooms were big enough."
      7.0 "70% said the beds were comfortable."
      6.0 "For only 60%, the noise level was all right."
      6.0 "60% thought the bathroom was big enough."

    Overall Rating

    8.6 Excellent
    Based on 972 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
      8.6 "86% said the reception staff was great."
    • 8.8 "Breakfast is good."
    • 6.6 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 6.1 "Average comfort."
      6.0 "Only 60% said rooms were big enough."
      6.9 "Beds were acceptable for 69%."
      6.9 "For only 69%, the noise level was all right."
    • 6.1 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
      6.0 "Only 60% said rooms were big enough."
      6.2 "Only 62% said rooms were clean enough."
      5.7 "For only 57%, the bathroom was ok."

    Overall Rating

    8.9 Excellent
    Based on 57 reviews
    • 9.7 "Terrific location."

    Overall Rating

    8.4 Excellent
    Based on 400 reviews
    • 9.5 "Terrific location."
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
    • 8.9 "Breakfast is good."
    • 6.8 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 6.1 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      5.2 "For only 52%, the bathroom was ok."
      6.5 "Beds were acceptable for 65%."
      6.4 "Only 64% said rooms were big enough."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Nice building"
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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