Overview

Silken Puerta America

Avenida DE America 41, Madrid, Madrid, Spain
+34 917 445 400

$80+

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Rates

Overall guest ratings

8.3/10 Excellent
Based on 5,328 reviews
See all reviews

Review highlights

  • 8.5
  • 8.3
  • 6.0
  • 5.6

Good to know

  • Nice building
  • Beautiful architecture
  • Stylish Hotel
  • Great view

Nearby

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    About

    A stay at Hotel Silken Puerta America places you in the heart of Madrid, minutes from Torres Blancas and close to Prado Museum. This 5-star hotel is within close proximity of National Auditorium of Music and Teatro Pradillo.

    Rooms

    Make yourself at home in one of the 315 guestrooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

    Amenities

    Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a steam room. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.

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    Amenities

    • Internet
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Car rental
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Night club
    • Safe
    • Fitness center
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Coffee shop
    • Free airport shuttle
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    8.3 Excellent
    Based on 5,328 reviews
    • 8.5 "Vibe was good."
    • 8.3 "Great service."
    • 8.2 "Breakfast is good."
    • 7.8 "Good amenities."
    • 7.0 "Good location."
    • 6.0 "Rooms are ok."
    • 5.6 "Average value."
    • 4.8 "Not very comfortable."
    • 4.2 "Internet is poor."
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    Overall Rating

    8.3 Excellent
    Based on 3,782 reviews
    • 8.5 "Vibe was good."
      9.2 "92% said it was a stylish hotel."
      7.4 "74% thought, the hotel was modern."
      8.2 "82% thought the hotel was luxurious."
      8.4 "84% enjoyed the friendly atmosphere."
    • 8.5 "Great service."
      8.5 "85% thought the service was very professional."
      8.9 "89% were happy with the shuttle service."
    • 8.2 "Breakfast is good."
    • 7.6 "Good amenities."
      7.7 "77% thought the building was wonderful."
      9.1 "91% thought the architecture was beautiful."
      9.1 "91% said the facilities were very new."
    • 7.0 "Good location."
      6.0 "Only 60% were satisfied with the proximity to sightseeing."
    • 6.4 "Average cleanliness."
      6.5 "65% thought the cleanliness of the hotel was average."
      6.5 "Only 65% said rooms were clean enough."
    • 6.0 "Rooms are ok."
      5.8 "Beds were acceptable for 58%."
      5.5 "Only 55% said rooms were big enough."
      6.4 "Only 64% said the rooms were modern."
      6.7 "67% thought the bathroom was big enough."
      6.5 "Only 65% said rooms were clean enough."
    • 4.8 "Value below average."
      0.5 "95% said the breakfast was too expensive."
      1.0 "The price was too high for 90%."
      0.9 "91% said beverages were too expensive."
    • 4.8 "Not very comfortable."
      3.1 "69% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
    • 4.0 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall Rating

    8.2 Excellent
    Based on 586 reviews
    • 8.4 "Breakfast is good."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
    • 8.3 "Vibe was good."
      9.4 "94% said it was a stylish hotel."
      8.0 "80% thought the hotel was luxurious."
      8.7 "87% enjoyed the friendly atmosphere."
    • 8.0 "Amenities are good."
      8.0 "80% thought the building was wonderful."
      9.3 "93% thought the architecture was beautiful."
    • 7.0 "Good location."
      9.9 "Near to public transport, according to 99%."
    • 5.9 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 4.8 "Rooms are not good."
      3.7 "63% complained about the bathroom."
      1.6 "84% found problems with the furniture."
      3.0 "70% thought the tv was sub-standard."
    • 4.5 "Not very comfortable."
    • 4.2 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
    • 3.3 "Pool is below average."
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    Overall Rating

    8.2 Excellent
    Based on 106 reviews
    • 8.8 "Vibe was good."
      9.4 "94% said it was a stylish hotel."
      8.0 "80% thought, the hotel was modern."
    • 8.3 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 8.0 "Breakfast is good."
    • 7.8 "Good amenities."
      8.0 "80% thought the building was wonderful."
      9.3 "93% thought the architecture was beautiful."
      9.3 "93% said the facilities were very new."
    • 7.4 "Tasty food."
    • 6.5 "Location is acceptable."
    • 6.1 "Rooms are ok."
    • 5.8 "Average value."
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    Overall Rating

    8.2 Excellent
    Based on 852 reviews
    • 8.2 "Breakfast is good."
    • 8.1 "Vibe was good."
      9.4 "94% said it was a stylish hotel."
      7.1 "71% thought, the hotel was modern."
      8.9 "89% enjoyed the friendly atmosphere."
      7.2 "72% thought the hotel was luxurious."
    • 7.8 "Good amenities."
      7.9 "79% thought the building was wonderful."
      9.3 "93% thought the architecture was beautiful."
      9.1 "91% said the facilities were very new."
    • 7.7 "Good service."
      9.2 "92% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      8.8 "88% were happy with the shuttle service."
    • 6.6 "Location is acceptable."
    • 6.5 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
    • 5.4 "Rooms are ok."
      5.6 "Beds were acceptable for 56%."
      5.8 "Only 58% said rooms were big enough."
      6.8 "Only 68% said rooms were clean enough."
    • 4.7 "Not very comfortable."
      3.4 "66% thought it was too noisy."
    • 4.5 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 2.9 "Disappointing wellness & sports facilities."
      1.5 "85% didn't like the fitness area."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Nice building"
    "Beautiful architecture"
    "Stylish Hotel"
    "Great view"
    data provided by TrustYou

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