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The reception staff was resolutive but I think they were a little bit short of time to manage.
Only stayed here for a night in between flights and it offered everything we needed. Loved the free shuttle to and from airport. This saved us a lot of money not having to buy a taxi. Also, the room was a lot larger than expected and very clean and modern. It's not really close to anything other than the airport though, so don't book here if you're looking for a good vacation spot.
Appealing Building, modern, internet free available, computers available. Slow checkin at late evening, Breakfast little bit disappointing, scrambled eggs 2 mornings cold, cold draught trough breakfastroom. Asking for the way to Centre Madrid, received poor and incomplete information resulting in unnessecary waste of time to get to the centre. No Madrid Maps
Great hotel, but far from everything, in a middle of a industrial/commercial area. If you arrive late, it's difficult to find some food to grab.
Staff were very helpful and buffet breakfast was excellent No
It was clean,calm ,and the facilities very correct. The transport to the aereoport very good idea. The restaurant
Very moderm, clean and efficiant. Great staff, simple comfortable design. Close to a large shopping centre with food and supermarket facilities and a great airport shuttle service. Amazing showers. Nothing to complain about at all.
The location to the airport. Not easy to get to public transportation from hotel to downtown area.
For a 1 day layover in Madrid, best of 5 hotels, many similar that I have experienced. Will book here again. Great internet.
Nice modern hotel, well fitted out. It was very hard to get a taxi to take us to the hotel late at night as it wasn't a long enough fare for them. 2 taxis refused to take us.
very clean and smart hotel the food in the dinner restaurant, was served steak and potatoes, overcooked and no vegetables or salad
Location: Near the airport (hotel provides free airport transfer and it takes around 15 min on a weekend's night), shopping mall at a 7 mins walk, quiet zone. Rooms: Confortable, clean and functional. Hotel: Free wireless in the rooms, free internet access zone (for those that do not carry any device), a wiizone if you want to chill out playing some console games, reasonable breakfast. The free transfer back to the airport was overbooked.
We loved our stay in your hotel. The design was quite beautiful and the rooms and bathrooms were elegant and stylish. The breakfast was delicious with tasty fresh fruit and and lovely cooked breakfast.I really cannot fault the hotel and have already recommended it to our friends. We will definitely return to your hotel when we travel to Madrid.Many thanks and excellent job !
clean, large room. Decent wifi not a touch of warmth or hospitality. No clock/alarm, no toiletries, no pictures.... even with reservations the bus to the airport was overbooked, tho they did get a cab for us. Not convenient for T4. In any case, a cab from the airport costs 20e.
almost everything the only way to relax, the swimming pool was open only at noon and (the worst) closed at 8 pm two hours before the sun goes down.
Proximity o airport and taxi service to airport
Close to airport. Very clean. Staff speaks English and they are very helpful. Free shuttle to the airport every hour. Very clean and comfortable. Far from the city. An expensive cab ride or lenghtly bus/metro trip to go into Madrid. No food service available during non-meal hours, and no restaurants or shops close by to get snacks. No view of any sort.
The staff was excellent, and went above and beyond in helping us, even with a language barrier!
Close to the airport, pool, free internet, huge king size bed was extremely comfortable, great value for money. Tip- there is a huge mall with shopping and restaurants about 10 min walk up the road. Just turn left out of the hotel and keep walking to the end of the road, its on your left. Lack of information! We were informed upon arrival that the airport shuttle does not run on sunday and we needed to take a cab. The night before our departure we requested to book a shuttle to the aiport only to put into a taxi and told the shuttle only runs at certain times and it was not the time we requested, at no point did anyone tell us otherwise. It cost 15 euros for a 5 min drive. The receptionist wasn't particularly friendly, but the doorman was lovely!
Staff was very friendly and helpful and honest (I left a computer on counter and got it back)
Good quality and reasonably priced hotel. New, clean, good helpful reception staff.
Room was spacious and comfortable, nicely equipped, staff was very professional and friendly, and overall excellent stay and great value for money. Airport transfer was a nice addition too. Our only regret is that we couldn't stay longer. Some of the facilities were a bit worn, could have used some maintenance.
Convenient to IFEMA coference center. Outgoing emails were blocked. Incoming worked fine. Far from city center.
Free shuthlle bus Nothing
We enjoy it a lot staying at this hotel. Considering the fact that we only transited Madrid the hotel is perfectly located, just a couple of km from Madrid airport and no more that 800 meters from Pleniluno shopping mall, one which for sure anyone can find something to do or find a nice restaurant to eat. (we recommend Orient buffet restaurant) the hotel looks brand new
excellent room rate, good design, convenient location close to the airport,free shuttle service, taxi available outside. nothing
The location and ease of access from the airport. The hotel was spotless and the staff very helpful. No tea and coffee in the room.
Rooms are perfect designed and comfortable. free shuttle avaible for barajas airport. Air conditioner wasn't work properly.
A nbit out of the way from the airport but a convenient shuttle every 30 minutes
They wer not expecting me and had no notification of the booking.The hotel was full and this took 45 minutes to sort out. Not very impressed with the communication between yourselves and the hotel.
Notebook in room , free wi-fi. Pressure of hot water is weak
Very good check in, excellent service from receptionist, breakfast choice, very nice cosy room. It was my first time to use the free shuttle service, normally I use a taxi. Although the service is punctual and good it was a bit hard on your site to find from where to get the free shuttle service at airport. I would suggest an explanation via e mail booking confirmation that service is from all terminals and just follow the bus sign at airport.
The staff were friendly, the rooms were cleanable modern. It was easy to find restaurants or go to Plat'ya den Bossa beach.
I enjoy staying at this hotel!! very close to airport!! great shuttle service!!! Professional personnel at the front desk!!! very clean rooms!!
The most important bene fit fo me was shuttle to and from Madrid airport. Also turned out to be. A 10 minute safe walk to a huge shopping mall where there were restaurants tht served food all day and I did not have to wait for the typical late opening time for the onsite restaurant. The hotel fwas very comfortable and well appointed. The staff was very helpful. Breakfast although good selection and convenient was an extra 15 Euros which I did not realize.
Nice swimming pool and sauna
Fantastic breakfast, free transport from the Airport = good possibility to reach the city, free sauna, pool and gym. Stand-alone hotel - difficult to reach the centre without using the hotel
Hotel rooms are quite big with all neccessary for a perfect stay, inclooding tooth brush, razors etc.. Pool wasn't available during our stay.
This hotel was excellent. The size of the rooms, staff, everything was good. Great location at airport with free shuttle service. nothing
The room it is so big.
Very nice room for the price. Facility needs an ATM.
Nice room No free internet in rooms?? Expensive food
This is a great hotel. Front desk staff are professional, helpful and pleasant!!! We liked everything!!!
Free shuttle Food was EXPENSIVE and not that good. However the bartender was very nice and let me order something else after the paella was AWFUL!
Close to airport. Free frequent shuttle to the airport. WiFi free to Hilton honor members only RESTRUANT menu for lunch and dinner was limited
Rooms are very nice
Very nice hotel. Very expensive breakfast. Close to airport but extremely difficult to navigate there by car. If you plan to drive in/around Madrid you need to use GPS always!!
Clean, close, safe. comfortably, but not not cheap for what you're getting.
Charge for wifi. Those days are over.
Convenience and the room was sufficiently large to accommodate 4 people. The restaurant food was not so good. Frozen pizza.
It was very clean, the staff was kind, and it was helpful having the free wifi.
they were unable to provide extra pillows.
It was clean, the restaurant was delicious, the staff was very helpful and friendly, and it was close to the airport. Everything you want for one night before a 7am flight back to the USA.
Courteous staff and impeccably clean.
location and facilities cleaning was a little bit left behind
its not bad...
Location to madrid Cleanliness of floor and facilities ie lack of cutlery and cups
the pick up& drop to airport
Aparthotel Compostela Suites was in a convenient location for us during our stay. It was close to a shopping centre too. N/A
Comfortable and simple, the full kitchen was excellent
Excellent standard of room Were told the canteen stayed open until 2300, but were told in the canteen that they finished at 2230!! Only had dried up food that was left at overpriced rates
In a area not crowded and well connected to the airport I was charged 7% tax on top of the booking rate; while the booking clearly said that the rate was inclusive of 7% tax. The internet connection did not work most of the time.
good & friendly service from reception early check in was not possible although asked at booking, had to wait for 2 hours before the room was available, arrived at 11.50am.
Everything worked... from check in to check out. A little lax on the smoking rules
The staff were excellent, and check-in and check-out was very quick and well done. The room was very clean and quite nice. The hotel was supposed to be very close to the airport, but it still cost me 22 Euro to get there. And I was told it would take about an hour to get there by bus and metro.
It was the only option for us. There was a festival in Madrid and all of the hotels in cetre were full.
The beds were comfortable, and the room was nice and spacious. Food was fairly decent, but still overpriced. The free shuttle service was nice Front desk staff was rude, food was overpriced, no other options to eat, the front door wouldn't close all the way.
The staff was friendly, helpful and accommodating. They helped us get to the city using public transit and got us to the airport very easily and quickly the next day. It is located in the middle of nowhere. No other hotels around -- just construction sites and a brick factory. It is a series of rows of rooms. The room was clean but sparse and had a strong sewer smell.
Staff very friendly and helpful. Good airport pick-up and drop-off. Bedrooms very tired, no airconditioning (major problem in Madrid) were unable to get a good nights sleep, noisey as the hotel was alongside the motorway, double glazing insufficient. In general Hotel needs major re-furbishment.
the staff was very friendly and helpful and the free shuttle to the airport was very good
Very noisy from other guests plus road noise and airport noise.
Best location between flights They didn't honor the reservation price, unless you have a copy of the reservation
Price is good. Dont try to reach this hotel on your own. Our Taxi driver had problems to identify the address and take us to this hotel. Hotel services are basic. Breakfast is basic & expensive. There were traffic problems on the way from the hotel to the airport.
The stuff were friendly The airport shuttle took forever to show up, and you need to call them to be picked up, which can be a hassle if you don't have an international phone. The location is not a close drive to the airport. It took 30 minutes to get to the hotel. The internet connection was not reliable. The rooms are outside as in a motel. The hotel looks fancier in the pictures than reality. It was an okay stay, but was not worth the price.
The restaurant was surprisingly good, although it was a bit pricey. The wine was fairly priced compared to US prices. The two dinners I sampled were excellent Used tooth brush on counter. Easily overlooked, however, still not comforting.
The proximity to the airport. Services at the hotel were extremely expensive.
Simple hotel off of the airport. Very nice staff. Only stayed one night. Definitely only a 2 star but worth the money paid.
The rooms were ok. Nothing special. The staff were rude. When I arrived, I had made a mistake on the dates. Rather than adjust my dates accordingly (yes there were plenty of rooms available) they charged me again and refused to refund my first reservation. When attempting to discuss it in a cordial manner, they proceeded to yell and treat me like a child the following day. Don't go there. They're thieves.
Hotel is good for one night stay, near airport.
The location was good and of easy access, specially coming from madrid. The staff was kind and nice. The room was not much good. We had two beds but only one set of towels. The AC temperature button was broken, so you could not see or set the temperature. Also, the parking spot was quite small and outside, even though i think they have underground PK, which was closed.
Nothing No remote for TV, so as with all modern TV's you can not access its functions without one. Plenty of tea and coffee but no kettle, evan after asking they suggested I went to the bar and got a cup of hot water! 6.00am they started polishing the floor outside my room.
The rooms were well designed and comfortable The directions were not easy to follow
The staff was very nice. The neighborhood seemed very scary and we did not want to leave the hotel. The tv was very hard to use.
It was just what I wanted for the purpose of my trip. I have stayed overnight in order to catch my flight the next day.Ideal location next to the airport..Soundprrof windows, clean bathrooms and room!!!
The bedroom & bathroom facilities were new & good. As stated above, the complete lack of shuttle bus facilities at the weekends & a shuttle bus which you had to pay for during the week was extremely poor as it is advertised as an airport hotel & airport hotels always provide shuttle buses to & from the airport seven days a week. The surroundings are dreadful - like staying in the middle of a building site. Nearly impossible to find by taxi or to drive in & out of with a rental car as map given by hotel is not accurate enough.
We are from America and I enjoyed the familiarity of the hotel while visiting a foreign location. The breakfast was also great, it's availability and knowing what to expect. It is titled the Holiday Inn Express Madrid Airport, so it would be very helpful to have an airport shuttle. Thankfully we had rented a car, otherwise getting to and from the airport and anywhere else would have been very difficult.
it was convinient no food services late at night
there was no shuttle from airport to hotel, we missed that.
Hotel was suitable for our needs that evening Would like to see an airport shuttle as cab fair was very expensive to and from the airport.
Really great breakfast. Close to the airport. The shuttle was timely and reasonably priced. There is a lot of construction near the hotel. Without a car, you need to order takeout to get food.
Room was a decent size, clean and comfortable
Nothing special but with friendly staff, tidy rooms and easy wi-fi access. Reasonable prices, as well. Its location. You can't get to metro on foot, so have to use buses. Not for those who want to go out every night.
the room was excellent and overall service very good.
Hotel was very comfortable, staff were friendly and helpful, spoke English well, and were accomodating about needing transportation to the airport. Very comfortable and ernjoyable experience at this hotel. No, everything was lovely. Thanks!