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Breakfast too expensive
The location is superb! In the city centre, next to the shopping streets, the city discos and with a choice of 3 metro stations. Good value for money too! The breakfast room on the 6th floor has one of the best views of the city. Our room saw the inner court since we had to chose between a double bed or a nice view....but that was ok actually, quiet and neat. The one and only elevator is sometimes too slow but the hotel is a restaured old building with a long history. Absolutely worth the experience!
We stayed at the hotel 4 days and what we liked most was it centric location, within walking distance to everything in old Madrid, and close to bus an metro stops. Plaza San Martin is at the very heart of the city and very close (5 minutes walking) to such city highlights as Plaza mayor, La Opera, Palacio Real, Gran Via, etc. Corte Ingles (the department store) is just around the corner, and also there is parking available (although pricey, $28 euros per 24 hours) just outside the hotel (parking belongs to Corte Ingles). If you have a car, do not park on the city streets as they are "residents only" parking. Breakfast is not included, and if you chose to eat at the hotel, it is pricey. Just walk to any of the coffee shops close to the hotel and have a good continental breakfast at very low price (2-5 euros).
Location and access to points of interest.
Beautiful hotel, facing nice old square. Check-in took 30 sec. Comfortable and charming: old-fashioned elevator, bell epoque decor... Bathroom big, new and clean. my room on second floor had a vague smoking smell, I had to open a window while out for a dinner
Staff was very helpful (and most spoke english), quick response to requests (towels, room service), very good location near Callao metro stop Bathroom was cramped, you could smell cigarette smoke when running the ac
The location was perfect, the Jr. Suite offered plenty of room, the balcony was quite nice. The majority of the staff were very helpful and friendly. The room was clean. 1 room the A/C and the hair dryer weren't working properly and that was never resolved. The parking was very expensive. Need to vacuum under the beds.
5 minute walk to Puerto Del Sol (Kilometer 0) and Plaza Mayor in Madrid. Many shops and restaurants nearby. Staff very helpful. A little tough to get to if you are driving your own car. As is often the case in Madrid, it is off a side, side, side street so more conducive to walking than driving in an out. Would have preferred a second bed in the room vs. a rollaway for our adult son, although it worked out okay.
The central location of the hotel near Pl.Mayor, Puerta del Sol
Well-located hotel. We had a top floor room that had a balcony that overlooke a monestery with its beautiful ancient tile roofs. No place to set up one, much less two, suitcases.
Their elevator is so unique! Very clean, amazing location for the money. Staff was really nice and helpful
I like its location ,near to metro stations (Callao and Sol) and well deserved . Also, breakfast buffet tasteful and good service . The room was confortable and space of its bathroom nicely shaped . This hotel is quite silence . Staff working at the Front Desk (ridiculous space !) lack of professional skills. Indeed , a no smart people . Also, at the first day of my stay (6 nights) , and in spite of my previous on line booking, they gve me a room without windows in the 1st floor .Smaller and noisy which standart can be compared with a one star in Eurpean hotel.
Staff very extremely friendly
The hotel was in a walking distance to most major touristy locations. Staff was very friendly and helpful. Although it is an old hotel, and rooms are somewhat small, latest renovations in rooms are impressive. Breakfast was not included, which allowed us to eat in a nice place across the street. It saved us from overeating and overspending:)) but if you don't mind 17 euro for breakfast - food selection there is great. Many Cab drivers in Madrid are not honest. Hotel staff got us an amazing reliable driver, who we used throughout our stay. (Her name is Beatriz. She only speaks Spanish. But she is punctual and honest and very pleasant - ph.662-272-407) . Keep in mind the temperature cannot be controlled from your room (at least in our room we couldn't). Simple call to the front desk, and it was adjusted to our comfort level. Only 2 small suggestions- I wish a gym in the hotel had water and towels. And I wish the hotel used different type of air freshener - automatic sprays, or diffusers. The one they use, that plugs into electric outlet, is doing more harm than good - it produced very unpleasant (for me and my family) smell.
Free Wireless connection, free minibar, clean and well equipped room. Quite location of the room
The staff were all extremely friendly, helpful and welcoming. they really made our trip a pleasure. Small things like extra chocs in the room (unexpected) also made a real difference. Excellent location.
Great location. Large, clean rooms. Daniel, our waiter and new friend, was outstanding in the sidewalk café and bar. Incredibly friendly and entertaining. The rest of the world needs to take a lesson on how to pour a drink. Not much. We did have to pull up on the "sidewalk" road, in front of the hotel, to have them take the car to park. However, this is quite common when staying in the larger cities in Spain.
I researched hotels for days to get the perfect hotel and the Preciados was perfect. The rooms are small but that is true of most hotels in Europe. The staff were great, the room clean, beds comfortable, the minibar was a great value. It's Proximity to the center was perfect for everything. I read the review "the rooms weren't as nice as they looked in the picture", that review made me nervous,but the rooms were nicer than the picture in my opinion. It was quite. I would deinitely stay there again. We went with my 2 older teenagers and my younger daughter. It was perfect... nothing
Great location, helpful staff, clean and fresh rooms, brilliant bathroom, free mini-bar, welcoming chocolates and cava and Madrid is a brilliant city. Can we move in for good?
Staff service I feel that the breakfast buffet was good but understaffed. You would the folks there running around and quarreling with each other due to amount of work and alignment.
The staff was very pleasant and accomodated our need for a triple based on a simple e-mail. Although the room had no ash trays, it had cleary been smoked in. The wood floors help with reduction of smoke but the pillows and mattresses retain the odor.
Overpriced - offering poor value for money. I wouldn't stay here again. I also booked a Double/Twin room and received a single room.
Everything. The hotel was in immaculate condition. Its very central and loved the shutters to keep the city noise out.
Yes, there are several reasons that I will not return to this hotel. The hallways smelled of smoke and dog urine. The room's inside smelled of smoke and dampness. I felt the sheets were dirty. I thought the room was too small for the price.
This hotel is in a great location. It was easy to stroll around and see the sights and eat in great restaurants. Also, I felt safe here. The door is kept locked and is opened only by staff. The staff respect your privacy as well. This hotel should have a bar. The breakfast wasn't worth the 10 euros in my opinion. I hated the design of the shower! Impossible to have a shower and not flood the floor.
It was central placed in Madrid No
Fantastic position and really helpful and friendly staff
The location was ideal, the use of the internet. The breakfast was very nice, tasty and fresh. No english speaking channels on the TV. The room was a bit small.
hotel had a great central location near lots of great bars and shops.staff very good toilet had damp smell
Free wifi, Centro, quiet, friendly, clean, exellent bed. Smelly pipeline, water on bathroom floor after taiking shower.
Just a block or two from Plaza Mayor and Sol. Most points of interest and diverse neighborhoods. The breakfast service was excellent. I also respect well executed retrofitting of old, historic old buildings. Minor, did not get one of the rooms with a French balcony.
staff v friendly. good location. nice comfortable room. bikes one morning the shower was only warm, but that was fixed for remainder
The location to the Plaza Major and Sol was perfect. The internet was reliable and accessible in the room. The showerhead was marvelous. The first room was very small and cramped, but after moving rooms, the second room was a bit more spacious.
Situation in Madrid, Internet access in Room No info on what number to call to get recpetion
Location was the only strength of this hotel. The carpets were dirty. There were just enough room for 4 adults. We stayed in a Petit Palace in Barcelona and the room were really spacious and decided to book with the same chain. But this one was way below expectations.
The hotel was very clean we had a huge balcony with a great view. The location is amazing it is located in the center of Madrid . There is a delicious market located directly across from the hotel . The staff was extremely helpful . If I come back to Madrid I would definitely stay here again !!!
Excellent location. Modern hotel.
Steps from mercado San Miguel, plaza mayor, night life, Puerta del Sol, museums, the location could not have been better! The staff was extremely friendly, the breakfast had a great variety, and for the cost could not be beat! The shower was awesome, remodeled! We will be returning there at the end of our trip because we enjoyed the hotel and location so much! Rooms were small
the best was the location of the hotel the horrible smell in the bathroom, real problem of drains in the hotel made the stay in the room not confortable
location was very centric they advertise that they have parking and they do not. Staff was friendly but did not go above and beyond compared to other hotels during this trip.
The staff at the hotel is fantastic. The location is wonderful and everything was very clean The room is very small but when your out it doesn't matter
Modern hotel in the heart of Madrid. Friendly staff. Walking distance to everything. Great breakfast buffet.
We stayed at this hotel for the fourth time, which speaks for itself. We recommended this hotel to our friends and again they were absolutely satisfied. Would we stay at the Petit Palace Mayor Plaza again? Surely!
petit palace is a great location for cental madrid , great shops and restaurants within minutes walk , awful smell of drains in room 8 , needs better windows , can hear people and traffic outside window
location...laptop in the room & the free internet.
Location, location, location & fancy bathroom Heavily stained carpet
Great Location! Second time in this hotel and I wouldn't try staying anywhere else.
delightful art, furnishings and decoration; storage of luggage on final afternoon; jacussi advertised but not yet available; small room
The staff could not have been more helpful. One of my credit cards was stolen and they really did everything they could to assist. The room was small, even for central Madrid. The cost of the room was high for its size, but it would be unfair to single this hotel out. Comparable hotels at this location are all the same.
the excellent location of the hotel in center of city! good breakfast until 11 a.m. unfortunately we didn't sleep 2 nights, very noisy outside until 6 a.m. on thursday! poor isolation of windows and walls, so we could hear when neighbours used toilet and spoke. quite little room for 2 persons and room doesn't correspond with those pictures, that are shown in internet!!! very old-fashioned and has specific smell.
I am satisfied with the Hotel. The location is in the centre, free Wi-Fi (I even have it in my room as well not only in public places), friendly staff, good breakfast.
Clean and comfortable hotel, bathrooms have some unique designs which make your stay that bit more interesting. Good loaction for staying in the city.
The Restaurant The Mini Bar to be replenished every day
Comfort, central position, friendly staff Extremely noisy, especially at night. Very poor sound proofing - we could hear the man next door snoring!
Location was excellent The breakfst was quite expensive for what was offered
Cleanliness of the room and bathroom, and quality of the rich breakfast Tiny dimensions of the room with double bed not exceeding 1.3 m in width
The hotel is central. I didn't like the decor and lighting - way too modern and cold looking.
comfortable and clean hotel with friendly staff. Easy access to city centre and shopping. Lots of eating places around. a little bit cramped
I liked the mix of heritage on the outside and modern design inside with attention to both tourist & business needs The hot water in the shower was only warm, I like it a little hotter
it was only a few mintutes from the city shops and resturants. the hotel was very nice and quiet and the staff were very helpfull. the shower easily flooded the bathroom floor after use, so it had to be mopped up everytime.only a minor issue
Very nice and a good location. The heater was too high.
friendly staff, could speak english clean modern room 24hr reception no bar dining area small
Nice for this money
Good location! The price of booking.com was fair, actually the price mentioned at the reception is too high.So I advise to book this hotel only in case of special offers. We paid 380 Euro for 4 nights and the hotel price for 1 night is 330 Euro (unreasonable).
the wireless servise is very good ,the location is very good.
it was in a good position prefer breakfast to be included. Strange lighting in corridors, very dark.
Contempory look, clean, very convenient location. The bathroom had a glass door!
Great place for getting around in the city. Had plenty of room for 6 people with two bathrooms. Great value for money! The breakfast was great, too!
Location, asked for interior room high off the street and the noise wasn't a problem There was a musty smell
Modern style and street view room!
CEntral location for a nice walk around the city It could have been more clean!
the location was great near the big place del sol .... shopping and restaurants are very close
staff were lovely. nice sized rooms Difficulty parking around there. would have been nice to have parking information concerning this hotel
location, quietness, comfortable and stylish room
The location of the hotel is good that it is closed to Sol metro / train station. However, there are many other hotels available at that area. 1) furniture&facilities are old; sliding doors of carbinet & bath can't open/close properly. 2) Hotel staff tidy up the hotel room everyday but not change the bed sheet and towels. At my arrival day, one bath towel is still wet at hotel room. 3) We are assigned to a room without computer. After request, hotel staff re-assigned another room for us with computer available. However, we can't open the room door and we returned back to the receiption and ask for help. We on and off tried opening the door and returned to reception repeatly. Finally, we found that the door lock actually can't function properly. So, we requested to change back to the first room even without computer. The staff are then black-faced.
The location is really good!! Yhe staff look always to be tired and do not give attention to the guest.
I liked the location of Hotel Opera most of all! It was great, almost next to the royal palace!
central location and efficient rectification of fault with bath / shower, also 24hr reception did not get 4.15am wake up call requested on day of departure
cleanliness the club outside the window and the noise it generated in the early hours of the morning1
The location is really convinient, a few mins walk to the Palace, Plaza de la Sol, Gran Via and Plaza Mayor. The room is really small, some staffs are not too good in English.
Location was excellent - a two minute walk to the Palace and Cathedral and a few more minutes to Plaza de Espana and Gran Via. I would absolutely stay here again when I'm back in Madrid. Staff was very nice and helpful. Oh, free wifi and a large safe in the room were nice to have. Only complaint was that the room was dusty in certain areas.
View from bedroom window down into Plaza san Isabel & across to Opera. ~Two minutes from main metro. Good choice of restaruants nearby. Central Shower instead of bath. Little room in bedroom. Inadequate bedside table (no drawer to put small things in. Slippery, dangerous shower cubicle.Shower kept slipping sideways on wall.
A totally pleasing experience.
Good location for major attractions and very friendly and helpful staff.
We were staying in Opera hotel for 12 days! The location is very central, Excellent staff, friendly and helpful. room was well equipped and clean. Good beds.Great hotel, We enjoyed every single minute in Madrid. Very modern hotel . The ideal spot to discover Madrid. We like the style of the hotel from insideGood central location, Excellent staff, managed humanly by the professional and kindly Jefe de Recepcion, Mr. Daniel Carus von der Ehe. best regards from ema and shmuel.
Friendly reception staff. Rooms warm and welcoming Pillows could have been better quality
Bitte schreiben Sie mindestens 15 Wörter Absolutely no parking, not even for quick check-in and baggage drop off.
Location Noisy from outside
Please write at least 15 words
Great location. Friendly bi-lingual staff. Upper floor rooms have large balconies with views to Puerta del Sol. Laptop in the room. Decor is starting to get tires. Pieces of trim missing from the walls. Walls were dirty, with handprints. Room smelled badly. I had to sleep with the door open to the balcony, which made for a noisy night, since it sits right on the pedestrian area in a bar district. I think another room would have been fine.
Location is the main feature. Most attractions are within easy reach The room for 4 was a bit smalletr than expected and the use of bunk beds for adults is not recommended.
The location ! The room !
good breakfast.flexible arrangements let us store our luggage. relaxed feel to hotel. very goodlocation
Location is perfect. Rooms are very small and very hot. Cannot control the temperature.
Very central location, good buffet breakfast. Very warm and stuffy - even in March. Needs air conditioning - essential in summer.
The location was perfect. It was very close to everything I wanted to see. The staff was very helpful in providing a map. The bathroom was one of the best. Nice shower. I was not a fan of the room. It had no windows and was clausterphobic. It also was very noisy. Breakfast was a little weak compared to the other facilities traveling around Spain and Italy.
Walking distance from pretty much everything (bars, restaurants, palace, etc) but the museums (Prado and Reina Sofia). Good taste in the choice of furniture and design. We had a room that was facing the interior "courtyard" which is in fact the hotel restaurant/bar, which makes it really noisy, impossible to sleep before 2am if you're lucky even with good earplugs. Sometimes it seems that the restaurant staff makes more noise than the clients. There is also no space reserved for the hotel clients such as a lobby or anything.
Fantastic location on a street that has many great restaurants and bars! No fitness Center
central situation room was very old.did not seem to be clean.waiting for renovation,as other rooms were done already
All the staff were very friendly and helpful. Room was comfortable and clean. The sliding door on the bathroom didn't leave much room for privacy.
Great location and staff, and a pretty good breakfast. The hotel is really cute.
The location The fact that on internet there are beautiful renovated rooms and then the offer is always for the shitty rooms they have left... so it´s a shame.
Helpful people at the reseption, God location. Bad smel i my room. The price was to high comparet with the standard of the hotel.
Location, friendliness of staff, 24 hour reception. It was a two star hotel so I didn't expect the earth. It was fine for what I paid, no real complaints - just minor things like lack of English language TV channels or complimentary shampoo.
I liked the quaint retro feel and the ease of access to so many great spots in Madrid!
Excellent value for a very good room.
The location is excellent! Right near the heart of Madrid. The staff are rude, abnoxious, self centered and about as helpful as an ash tray on a Ducati....
Location was the only good thing. Undergoing refurbishment which is badly required. No internet, no bar, lift does not cover all floors, no tea, coffee making facilities in room.
Conveniently situated. Small size. Quality rather superficial. Breakfast quite poor, hot food not very hot, ran out of certain items. Graffiti on bedroom walls not properly cleaned off. Little things like poor lighting, toiletries impossible to open, no room service.
The hotel is very convenientlyu located in the heart of the city. The Hotel has a very nice environment. Hotel was no able to help with an extra bed despite of requesting in on my reservation from and subsequent mails to the reservation department. Staff just did the minimum required to serve customers
very friendly staff at the reception contrary to that mentioned on its website, our room was far from soundproof.
The location was excellent. It's right next to the opera which gives you a landmark to find it easily. I don't speak Spanish well so that was very helpful. The staff is Was able to book all my tours and was able to help me with all my questions . My room had two twin beds. It really is too small for two people. They should make it just a single. I ended up using the other bed is a desk. Also it was a little dusty but overall clean. I also asked them to refill the refrigerator but they forgot to which in the end worked out. There's a supermarket right across the street. I was able to buy water and juice there and stored in the refrigerator. I thought they had a gym. But actually it's in their sister hotel around the corner which isn't too far since it's a short walk over, but the machines were not that great.
Cleanliness Very small cramped room for two people
great location, and liked the funky style of hotel it was a tad noisy, but bearable.
nothing in particular shower blocked
Front desk staff superb, our room was very comfortable and within walking distance for everything, so we though it was perfrect! We asked for a king or queen bed, non smoking, and got twin beds, the smell of smoke lingered in the air, but I imagine there is not a lot you can do about that. Smell of cigarettes....
Good location Easy Access to city centre and Metro Hotel requires decorating and general upgrade
cleanliness no parking
Location. Friendly & helpful staff. Bar was only open on demand and staffed from reception. I would prefer a "breakfast included" deal.
It was a very warm spell during our stay but the room temperature was quite good. Better than some more modern hotels. The food was disgusting. I eat very, very little of the one evening meal we took - and got food poisoning. I am still unwell, 3 days later.
Close to the city center. Plaza De Espana is 2 minutes far walking. Internet was not working at all. The receptions told me that it was due to fact that my room was far form the access point..... They suggest me to go outside of my room to use internet...
1. Price Old and very run down.
ease of parking and access to major roadways good breakfast service lack of free use of PC's with nternet access
Excellent location, near Plaza España. I travel with my dog, dog welcome (notified with booking), but very expensive. Garage next door, easy access from the North towards Madrid (i.e. A6). Noticed other people complaining about room, but I got an excellent twin room at the back side of the hotel, so very quiet. Bathroom fine. Breakfast good. Didn't dine here. I spent six days here and found it comfortable enough. The surrounding parks are great when travelling with a dog. Hotel is used by many groups, some can be quite noisy. High cost of dog not notified to me in advance. When I asked about this they told me "But you made your reservation through Internet", as if that should make a difference. Hotel seems to be in need of refurnishing but not to the point that this is annoying. Poor plant on Floor 3 didn't survive neglect of staff, guests must have watered it, but is was too late...