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Very good hotel, the silence in the rooms is great, the overall is impecable. Close to taxi and subway They didn't have VoD and iptv at the room, tv was bad
Basically everything. I travel a lot in my job and I believe this was my best hotel stay ever comparing price performance. I was really amazed by the standard, service and building design. Food and beverages too expensive, should be maybe 30% less.
Design Internet free will be better
To be able to relax in the spa overlooking madrid. Seals in the bathroom, water leaked from the shower into the toilet/bathroom. Hotel overall was great.
All was excellent! All was pleasant!
Mini Bar and Free Wi-Fi expensive breakfast
Country, Hotel and staff were exceedingly outstanding. Home away from home with excellent and Professionally tranined good and emotive people. Caring staff. More than value for money.
Excellent location. Clean, new.
I liked everything about the hotel, elegant, clean, luxurious, great service, overall a great hotel.
Very nice comfortable hotel, close to the airport and not so far from town. I would definitely recommend it.
ehi guys...this is really a luxury hotel. Everything is stylish...and don't miss dinner and breakfast at 30th floor!!!!! Quality of food is great!!! Maybe a little bit expensive...but...it is a five star...!!!
Central location and rate
lovely friendly environment with easy access to any kind o transport especially metro, train 2 times we asked for wake up call at a certain time. 1st time we didn't receive a wake up call, 2nd time it was late 1/2 an hour.
I needed a location near the Chamartin train station. I would only recommend this hotel if you need to be near the Chamartin train station. Aside from that, the hotel is far from the center, very basic, a bit shabby for the price and utterly impersonal.
The staff were more than willing to help with questions and provide extra service.
The hotel has a very good location. You just come out of the metro or train, and it's there. Only 3 stops from Bernabeu Stadion if you are interested in football. We expected more from a 4 star hotel, but for the price it was ok. It was not so clean. The room needed some vacumcleaning and fresh air.
Location right at the train and metro station. In 20 min you are in the center of town. The staff does not speak any other languets as Spanish not even the reception.
room was clean, breakfast huge, very good location in business quarter noise from street, noise from inside of the hotel (shower, toilets from other rooms), cleaner comming in the room at about 8 o'clock
The room was comfortable and always clean. A/C worked well. Nice shops right below hotel in public transportation center.
Location to railway station No access directly from the street
Check in was easy. Web-site was easy. Internet access was good. Check out was efficient. Staff were friendly although language was an issue but we could communicate effectively anyway. Location was very noisy. Kids blowing up fireworks outside and partying in the street. Not the hotels fault but still made it hard to sleep. If any real criticism it would be that in comparison to the usual 5-star hotels this one was not the most pretty I've ever stayed in but for Europe it was more than adequate.
Travel convenience. Located above a major train and metro hub. Early accessible. If on business not appropriate to receive clients. Rooms were very noisy between construction going on at the hotel and the rooms not being carpeted. Way too noisy
its a very big and nice room and very clean.
the staff were very helpful and we were very pleased and happy with our stay
I like hotel staff, all servises, including meal, are good. The room is comfortable, the bathroom include all things for hygiene, what I want.
Only advantage is the location to the metro when you can figure out where you are. However, the metro closes at 1:30am and you are forced to take a taxi and they can't even find the place. The taxi ride from town is 20 Euros and the people are not friendly. Even the taxi cab drivers got lost three times. Not a good location to see Madrid and would never stay there again. Manager was rude and charged for calls that did not even connect. Their other hotels in the heart of Madrid were even lower in price and they would not move us. The restaurant next door is terrible and a lot of street people under the train station at night and did not feel safe.
The staff and the quality of the room were great. In addition, the view from my room (on the 11th floor) was fantastic.
Late at night there were large groups of teenagers drinking just outside the hotel (botellon). That happened every other day, no problem for us though.
comfortable, clean pretty far for the centre, the staff could be more kind
The hotel provides really good food. The laundry service was excellent. There was a misunderstanding about why the A/C didn't work and later one or two staff members made sarcastic references to the matter right in front of me, assuming that I didn't understand them speaking spanish. Well, I understood them and thought making the issue a personal one was very unprofessional.
steep steps at entrance to hotel
The location of the hotel. It was closed to a metro station as well as a railroad station, making traveling around Madrid very easy.