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Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
Staff courtesy ,amiability .Clean enviroment
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
Room was comfortable and great location Internet connection in the business centre was too slow!
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
The location and my room was cozy for a single occupant no cork screw in room -- minor
Staff was very helpful (and most spoke english), quick response to requests (towels, room service), very good location near Callao metro stop Bathroom was cramped, you could smell cigarette smoke when running the ac
The location is superb! In the city centre, next to the shopping streets, the city discos and with a choice of 3 metro stations. Good value for money too! The breakfast room on the 6th floor has one of the best views of the city. Our room saw the inner court since we had to chose between a double bed or a nice view....but that was ok actually, quiet and neat. The one and only elevator is sometimes too slow but the hotel is a restaured old building with a long history. Absolutely worth the experience!
The location was perfect, the Jr. Suite offered plenty of room, the balcony was quite nice. The majority of the staff were very helpful and friendly. The room was clean. 1 room the A/C and the hair dryer weren't working properly and that was never resolved. The parking was very expensive. Need to vacuum under the beds.
Location and access to points of interest.
Well-located hotel. We had a top floor room that had a balcony that overlooke a monestery with its beautiful ancient tile roofs. No place to set up one, much less two, suitcases.
Beautiful hotel, facing nice old square. Check-in took 30 sec. Comfortable and charming: old-fashioned elevator, bell epoque decor... Bathroom big, new and clean. my room on second floor had a vague smoking smell, I had to open a window while out for a dinner
5 minute walk to Puerto Del Sol (Kilometer 0) and Plaza Mayor in Madrid. Many shops and restaurants nearby. Staff very helpful. A little tough to get to if you are driving your own car. As is often the case in Madrid, it is off a side, side, side street so more conducive to walking than driving in an out. Would have preferred a second bed in the room vs. a rollaway for our adult son, although it worked out okay.
Breakfast too expensive
I like its location ,near to metro stations (Callao and Sol) and well deserved . Also, breakfast buffet tasteful and good service . The room was confortable and space of its bathroom nicely shaped . This hotel is quite silence . Staff working at the Front Desk (ridiculous space !) lack of professional skills. Indeed , a no smart people . Also, at the first day of my stay (6 nights) , and in spite of my previous on line booking, they gve me a room without windows in the 1st floor .Smaller and noisy which standart can be compared with a one star in Eurpean hotel.
The central location of the hotel near Pl.Mayor, Puerta del Sol
We stayed at the hotel 4 days and what we liked most was it centric location, within walking distance to everything in old Madrid, and close to bus an metro stops. Plaza San Martin is at the very heart of the city and very close (5 minutes walking) to such city highlights as Plaza mayor, La Opera, Palacio Real, Gran Via, etc. Corte Ingles (the department store) is just around the corner, and also there is parking available (although pricey, $28 euros per 24 hours) just outside the hotel (parking belongs to Corte Ingles). If you have a car, do not park on the city streets as they are "residents only" parking. Breakfast is not included, and if you chose to eat at the hotel, it is pricey. Just walk to any of the coffee shops close to the hotel and have a good continental breakfast at very low price (2-5 euros).
Their elevator is so unique! Very clean, amazing location for the money. Staff was really nice and helpful
I am satisfied with the Hotel. The location is in the centre, free Wi-Fi (I even have it in my room as well not only in public places), friendly staff, good breakfast.
Comfort, central position, friendly staff Extremely noisy, especially at night. Very poor sound proofing - we could hear the man next door snoring!
Location was excellent The breakfst was quite expensive for what was offered
The staff could not have been more helpful. One of my credit cards was stolen and they really did everything they could to assist. The room was small, even for central Madrid. The cost of the room was high for its size, but it would be unfair to single this hotel out. Comparable hotels at this location are all the same.
The Restaurant The Mini Bar to be replenished every day
delightful art, furnishings and decoration; storage of luggage on final afternoon; jacussi advertised but not yet available; small room
Great Location! Second time in this hotel and I wouldn't try staying anywhere else.
Clean and comfortable hotel, bathrooms have some unique designs which make your stay that bit more interesting. Good loaction for staying in the city.
Cleanliness of the room and bathroom, and quality of the rich breakfast Tiny dimensions of the room with double bed not exceeding 1.3 m in width
the excellent location of the hotel in center of city! good breakfast until 11 a.m. unfortunately we didn't sleep 2 nights, very noisy outside until 6 a.m. on thursday! poor isolation of windows and walls, so we could hear when neighbours used toilet and spoke. quite little room for 2 persons and room doesn't correspond with those pictures, that are shown in internet!!! very old-fashioned and has specific smell.
The hotel's location is a huge asset. It's central location enhances access to the various interests in the city. Room was slightly smaller than expected - but acceptable nontheless.
-The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean -The wifi was slow and it had a two device limit -The room was somewhat small
The roof pool and the central location of the hotel
Location is perfect. Wi Fi it far too expensive. View.
Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel and I go to other hotel horrible experience never recomed this hotel
The location of the hotel was perfect and so was the parking service which is so difficult to find in hotels nearby. The room was really good, really confortable and clean. The staff were very helpful. The beds were too small for a hotel like this and I don't understand how possible it is to have staff in the reception who speak english so so bad!!
swimming pool room walls where damaged: visible has had a water leakage on the roof, poor facilities, small room, not enough water pressure in the shower.
hotel statt , facilities , cleqnliness of hotel and room , situation of hotel hard of Madrid
Location, helpfulness from staff, roof pool, fantastic room - two showers!! and great view also
Location - excellent size room - TV channels poor - I do not watch TV but others may and would find it dissapointing
location quality dropped a bit compared with my visit 5 year ago
loction executive lounge marginal, no wine available
staff v friendly. good location. nice comfortable room. bikes one morning the shower was only warm, but that was fixed for remainder
Fantastic position and really helpful and friendly staff
hotel had a great central location near lots of great bars and shops.staff very good toilet had damp smell
This hotel is in a great location. It was easy to stroll around and see the sights and eat in great restaurants. Also, I felt safe here. The door is kept locked and is opened only by staff. The staff respect your privacy as well. This hotel should have a bar. The breakfast wasn't worth the 10 euros in my opinion. I hated the design of the shower! Impossible to have a shower and not flood the floor.
The location to the Plaza Major and Sol was perfect. The internet was reliable and accessible in the room. The showerhead was marvelous. The first room was very small and cramped, but after moving rooms, the second room was a bit more spacious.
Free wifi, Centro, quiet, friendly, clean, exellent bed. Smelly pipeline, water on bathroom floor after taiking shower.
It was central placed in Madrid No
Just a block or two from Plaza Mayor and Sol. Most points of interest and diverse neighborhoods. The breakfast service was excellent. I also respect well executed retrofitting of old, historic old buildings. Minor, did not get one of the rooms with a French balcony.
Situation in Madrid, Internet access in Room No info on what number to call to get recpetion
Yes, there are several reasons that I will not return to this hotel. The hallways smelled of smoke and dog urine. The room's inside smelled of smoke and dampness. I felt the sheets were dirty. I thought the room was too small for the price.
The location was ideal, the use of the internet. The breakfast was very nice, tasty and fresh. No english speaking channels on the TV. The room was a bit small.
Overpriced - offering poor value for money. I wouldn't stay here again. I also booked a Double/Twin room and received a single room.
I researched hotels for days to get the perfect hotel and the Preciados was perfect. The rooms are small but that is true of most hotels in Europe. The staff were great, the room clean, beds comfortable, the minibar was a great value. It's Proximity to the center was perfect for everything. I read the review "the rooms weren't as nice as they looked in the picture", that review made me nervous,but the rooms were nicer than the picture in my opinion. It was quite. I would deinitely stay there again. We went with my 2 older teenagers and my younger daughter. It was perfect... nothing
Great location. Large, clean rooms. Daniel, our waiter and new friend, was outstanding in the sidewalk café and bar. Incredibly friendly and entertaining. The rest of the world needs to take a lesson on how to pour a drink. Not much. We did have to pull up on the "sidewalk" road, in front of the hotel, to have them take the car to park. However, this is quite common when staying in the larger cities in Spain.
Great location, helpful staff, clean and fresh rooms, brilliant bathroom, free mini-bar, welcoming chocolates and cava and Madrid is a brilliant city. Can we move in for good?
Staff very extremely friendly
The hotel was in a walking distance to most major touristy locations. Staff was very friendly and helpful. Although it is an old hotel, and rooms are somewhat small, latest renovations in rooms are impressive. Breakfast was not included, which allowed us to eat in a nice place across the street. It saved us from overeating and overspending:)) but if you don't mind 17 euro for breakfast - food selection there is great. Many Cab drivers in Madrid are not honest. Hotel staff got us an amazing reliable driver, who we used throughout our stay. (Her name is Beatriz. She only speaks Spanish. But she is punctual and honest and very pleasant - ph.662-272-407) . Keep in mind the temperature cannot be controlled from your room (at least in our room we couldn't). Simple call to the front desk, and it was adjusted to our comfort level. Only 2 small suggestions- I wish a gym in the hotel had water and towels. And I wish the hotel used different type of air freshener - automatic sprays, or diffusers. The one they use, that plugs into electric outlet, is doing more harm than good - it produced very unpleasant (for me and my family) smell.
The staff were all extremely friendly, helpful and welcoming. they really made our trip a pleasure. Small things like extra chocs in the room (unexpected) also made a real difference. Excellent location.
Everything. The hotel was in immaculate condition. Its very central and loved the shutters to keep the city noise out.
Staff service I feel that the breakfast buffet was good but understaffed. You would the folks there running around and quarreling with each other due to amount of work and alignment.
The staff was very pleasant and accomodated our need for a triple based on a simple e-mail. Although the room had no ash trays, it had cleary been smoked in. The wood floors help with reduction of smoke but the pillows and mattresses retain the odor.
Free Wireless connection, free minibar, clean and well equipped room. Quite location of the room
We stayed at this hotel for the fourth time, which speaks for itself. We recommended this hotel to our friends and again they were absolutely satisfied. Would we stay at the Petit Palace Mayor Plaza again? Surely!
The hotel was very clean we had a huge balcony with a great view. The location is amazing it is located in the center of Madrid . There is a delicious market located directly across from the hotel . The staff was extremely helpful . If I come back to Madrid I would definitely stay here again !!!
Location, location, location & fancy bathroom Heavily stained carpet
location was very centric they advertise that they have parking and they do not. Staff was friendly but did not go above and beyond compared to other hotels during this trip.
The staff at the hotel is fantastic. The location is wonderful and everything was very clean The room is very small but when your out it doesn't matter
petit palace is a great location for cental madrid , great shops and restaurants within minutes walk , awful smell of drains in room 8 , needs better windows , can hear people and traffic outside window
Steps from mercado San Miguel, plaza mayor, night life, Puerta del Sol, museums, the location could not have been better! The staff was extremely friendly, the breakfast had a great variety, and for the cost could not be beat! The shower was awesome, remodeled! We will be returning there at the end of our trip because we enjoyed the hotel and location so much! Rooms were small
Modern hotel in the heart of Madrid. Friendly staff. Walking distance to everything. Great breakfast buffet.
the best was the location of the hotel the horrible smell in the bathroom, real problem of drains in the hotel made the stay in the room not confortable
Location was the only strength of this hotel. The carpets were dirty. There were just enough room for 4 adults. We stayed in a Petit Palace in Barcelona and the room were really spacious and decided to book with the same chain. But this one was way below expectations.
location...laptop in the room & the free internet.
Excellent location. Modern hotel.
It was very comfortable and was very close to the stations
The friendly and competent staff. My stay was excellent.
Central location close to metro, clean, modern, big room and bathroom.
location of the hotel
luxurious,comfortable room & bathroom. perfect location.totally worth! breakfast price was high -15eur
Excellent central location close to numerous metro stations. The hotel itself was very interestingly decorated and funky. Clean, tidy and cool.
Location. Beautiful hotel. No bellboy service.
The room and the bathroom are beautiful. It was quite and a nive view from the room 1008. It was nice to have an opportunity to get 1hr spa. I would prefer to have a different shower (not enough pressure).
buffet breakfast was excellent if somewhat expensive the room fridge/minibar was warm not cold(thereby saving me a fortune). There was a dreadful smell of drains outside the breakfast room and throughout the central stairwell every morning.
the cleaning staff are polite & work well- the bar service is outstanding, the receptionist was sweet but no sense of direction, I didnt like the fact that the lighting for the room and the bathroom were together on one switch- so going to the bathroom at night is either in the dark or waking your partner up when the lights go on...then something tiny- the stairs from to the sidewalk are slippery & the double doors for the entrance are slow...
the breakfast was very good in fact i would say it was excellent no it was very central
The staff was excellent! They ran out of white wine at the hotel bar!
good position near the metro and the most interesting place. the only bad thing was the water coming out from the bath and shower.
Clean and great part of the city Food was not offered later at night
This was a really well situated Hotel in the middle of Madrid and next to Metro Station Callao. Very nice rooms. At the moment, no English TV chanels.
great location, near the metro and puerto del sol. At least one of the staff can speak english
location, design, new Lack internet connection (?)
Good location Nothing
I loved the central location of the hotel and yet it was very quiet and peaceful.
friendly, helpful staff. very clean and well furnished room. great location for all interests. relaxed athmosphere.
good price. great location. big rooms. clean but a little bit dated the hotel is rather old, but the worst thing is soundproofing - it's terrible. you can hear everything happening at the coridor and in the neighbour rooms as it's happening just next to you. you have no chance to sleep when your neighbours are just talking with each other in their rooms.
the location is very close to the metro station (plaza de espana) on gran villa street. the stuff are helpfull and do speak english the room is small, not very comfortable. the internet for 1 hour is 6 euro. rooms are not sound proof as they said, but any how it is location and it is price are good comparing it with other hotels at same location
Comfortable, a very good location, and staff very friendly. The walls were a little thin.
Actually nothing to mention, service poor, facilities extremely poor and lack of maintainance everything! i book a double or king size room = i receive a poor "mini" doble bed that i cannot fit (im just 1.78 cm). shower not working, all appearance of room old, holes in curtains, bed, everywhere, a very poor internet services, they charge for every single thing, sistem in room door not working spending more than 30 minuts to open the door, and the worst part the hotel is located besides a "cabaret" that makes the whole night a nightmare. thats just the
Good breakfast, nice staff and clean rooms. The hotel has old inventory/furniture and could use an upgrade, but still nice.
Great rooms, very cozy hotel, and in a great location. Very limited internet, it actually didn't work for most of my stay. Check in was delayed, there were a lot of exhausted travelers waiting for their rooms.
it was in a good position prefer breakfast to be included. Strange lighting in corridors, very dark.
Very nice and a good location. The heater was too high.
I liked the mix of heritage on the outside and modern design inside with attention to both tourist & business needs The hot water in the shower was only warm, I like it a little hotter
Good location! The price of booking.com was fair, actually the price mentioned at the reception is too high.So I advise to book this hotel only in case of special offers. We paid 380 Euro for 4 nights and the hotel price for 1 night is 330 Euro (unreasonable).
it was only a few mintutes from the city shops and resturants. the hotel was very nice and quiet and the staff were very helpfull. the shower easily flooded the bathroom floor after use, so it had to be mopped up everytime.only a minor issue
Nice for this money
The hotel is central. I didn't like the decor and lighting - way too modern and cold looking.
comfortable and clean hotel with friendly staff. Easy access to city centre and shopping. Lots of eating places around. a little bit cramped
the wireless servise is very good ,the location is very good.
friendly staff, could speak english clean modern room 24hr reception no bar dining area small
Cleanliness/Comfort of Room and good access to wifi. No tea/coffee making facilies - guide to TV channels.
Very exciting style. Not good enough information in the rooms
Room Decor Stinking Lobby and too much construction and construction noise in the hotel lobby and bar
Good location and ok staff. It is a boutique type hotel with a lot of looks but not much essences. The hallways looked like a disco from the 80's.
Nice beds. Extra €17 for use of the 10x5m indoor pool and sauna is crazy and bad service for a 5-star hotel.Hotel staff appointed us the a very bad, underclass restaurant.
Staff efficient and friendly, Concierge in Level Lounge knowledgeable and helpful, speaks excellent English. We have stayed here before. We did not find anything appealing on the Restaurant's menu..fusion with little Spanish elements. We at tapas in in which has stairs, or nibbled a great assortments with a selection a wines and spirits. I think we shall not return d/ location and restaurant
The general atmosphere in the hotel beautiful. Cooperation of staff and management of the hotel, a wonderful No
breakfast was good. the room was very cold(in design). coffee maker didnt work.no english channels apart from cnn and fox news.for a deluxroom itdidnt have a luxurious feel. the upgrade at 80 euro a night on top of 170 per night was definetly not worth it.walls in room were dirty.pool was small, water dirty.
very central location (2 mins walk to the next tube station), huge and varied breakfast buffet, very comfortable beds, reasonably sized rooms (including the bathroom). Although from the outside looking very grey, a huge block of concrete, the inside is very modern and everything seems to have been recently refurbished. Ridiculous having to pay for the spa/wellness area. Even for only printing my boarding pass they wanted me to pay for the internet but in the end I was "allowed" to use a PC in the business area. To my taste the room interior was a bit too modern - certainly something to get used to.
I can't answer this question correctly as the hotel was under renovation and some of the facilities were not available If the lifts were full or not working properly there were no stairs available to use because of the renovation work
staff very friendly and cleanliness of the room I would of like one speaking english tv channel
The room was beautiful and spacious and comfortable. Pleasant receptionist. Hotel is within easy reach of restaurants and shops, and is situated in a lovely area. The fact that room was done only after we asked in the afternoon
Rooms very clean. Staff very helpful . Decor lovely. and excellent location. Written directions from the metro - i.e. which exit to take and which direction to go to hotel on arrival would be helpful on internet site.
Shower was great, towels big and soft, nice toiletries, beds were comfortable enough Friend's rollaway bed broke the first night but was replaced the second night. Wifi is not very strong and need to keep entering a 16 digit code. Fairly noisy outside late into the night on the weekends.
All the staff were very friendly and helpful No restaurant
Great location; large rooms and spacious bathrooms; safe available in the room. Perfect for a short city break. Good value for money and willl definitely return when next in Madrid.
The location was excellent! Just off of Grand Via which connects to all routes with buses and Metro. The staff was very nice and even though language was an issue (we don't speak Spanish) they tried their best to assist us. Free internet throughout the hotel. Best breakfast that we had on our entire stay in Spain was provided free with room!
Very good position close to the centre Free internet in the lobby The street of the hotel wasn't very nice with in the evening some prostitutes in the aea
Clean room for fair price. Hotel situated in the very heart of city. Did not take breakfast as it was very expensive (15 Euro pp/pn), no great chose. Several breakfast opportunities in centre for only few euro's
Location is amazing. Almost major turisty places are within walking distance.
Very comfortable and nice hotel situated in 1 min from Gran via. Easy walking distance to tourist sites, shops and restaurants including fast food. Rooms are clean, large and convenient. Great breakfast. The street seems strange but safety.
Hotellet ligger meget centralt, men uden trafikstøj. Værelserne er store og komfortable. Morgenbuffeten er rigtig god.