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It is acomplete hotel which offers all services at a high level, good staff, excellent food and room service. An all around hotel that gets strong marks for just about everything. With this economic downturn, front curb staff, doorman, porter etc. seem to be lacking.
very good hotel - very helpful staff at the reception Rooms are very noisy due to external trafic
the room was quite noisy. I think that the price was a bit too high related to the service (more than EUR200/night without breakfast). furthermore the furniture in the room was pretty old.
Room service was good. Breakfast buffet was very good. One staff member was able to discuss concerns I had with me in English. Restaurants seemed awfully expensive. _Only_ one staff member was able to discuss concerns I had in English. There was no concierge desk; no one to help me with train tickets. I would only recommend this hotel to very experienced travelers.
design , location Additional charge for sport at this price it is a ripe off
very nice rooms very poorly functioning internet connection
No bad surprises. All as espected. Clearely to stay again next time.
Good breakfast. Very stylish breakfast/eating area. Cleanliness of room Lack of good pillows; the provided sausage-roll pillow was not adequate.
I came to Madrid because I was attending the Real Madrid match in the Estadio Santiago Bernabeu, the hotel was in a fantastic location for this! The Wi-Fi was very very expensive at 17euro a day, most hotels now offer Wi-Fi for free to rooms clientele!
The bed was fabolously comfortable with real pillows, not flat board- likek pillows common to Spain!! The bathroom was huge, very clean, modern and elegant. Two blocks from the metro for easy access to the airport. I wouldn't stay here if I came to Madrid to sightsee because it's quite aways away from the tourist areas.
Very clean. Reasonable location, 10 minutes walk from Nuevos Ministerios Metro. No bar facilities. No Internet facilities except W-Fi. No tea/coffee-making facilities in room.
Excellent location near to the stadium (Bernabeu) and close to metro station. Staff were attentive but not intrusive. Last day we got prepared sandwiches because we had to check out before the breakfast time. Breakfast was very good. Our room was big and furnished to a very high standard. The bed was very comfortable. We had no complaints at all.
didn't like the smell in the room (cigarets), after aeration it was ok.
Location; only five minutes walk from the hotel to the metro station Santiago Benabeu. Nice room, good size
het hotel ligt nabij het voetbalstadium in een rustige groene straat met kleine eethuisjes en terrasjes in de buurt. De kamers zijn zeer goed, ruim en rustig.
Food was on the cold side. Could not eat my dinner on the last night - so cold. I did complain and sent my meal back, but was still charged. Other than that the hotel was perfect.
reception staff very helpful
The price was excellent - especially considering the buffet breakfast was incuded No bar
Breakfast, close to Paseo de la Castellana, great restaurants near.
Location, close to Columbia Metro station, giving easy access to the airport. It was a little expensive for what it was, compared with other hotels I have stayed in in Madrid recently
staff at reception not very helpfull, parking very narrow
When I sat on the bed and leaned against the headboard, the bed base slid away from the wall leaving a large gap.
it is well located and the staff was very helpful. we liked that it was quiet 1st we got 2 beds in a superior room! then we had to go down in class to get a double bed, which was quite small! Not so happy about that
Location and facilities Parking to small
comfort and clean not free internet
Modern rooms with nice amenities. Hotel breakfast very nice. Free internet access from the lobby but not the rooms. A bit noisy within the hotel room. Could hear easily people walking/talking in the corridor.
Comfortable hotel. Staff does not speak English very well.
The free minibar is great. It was nice to stay over the weekend because it was very quiet and few other folks at the breakfast. The breakfast room on week days was too busy and noisy until they opened up the other side.
I brought my son to Madrid to see Real Madrid play a match and the hotel was just minutes from the stadium which was a big bonus
Great rooms, great location Staff, are not very representative but very kind and professional
The hotel location was perfect for good bars and parking for a motorbike was offered that was safe and secure.
Nice modern interior of the room. CD player with CD. Free mini-bar. Bath-coat. Excellent connectivity (metro in front) Free Laptops in business area No printing facility connected to the laptops and the procedure (send an e-mail to the acount of the Hotel) did not work. For a business hotel this is really no recomandation...
the room design and furnishings The noise from other rooms and corridor. Sound insulation between rooms is very poor. Doors slamming and footsteps in the corridor were very loud also. I would just about recommend the hotel but the noise is a problem.
Seriously good qualty room and overall service for what is an incredible price! Have stayed at the hotel over many years and they have maintained the quality of hotel rooms and service as well as pricing.
I liked the size and comfort of the bedroom and the overall ambience of the hotel I would like to have had breakfast at the hotel but I considered it too expensive
1) the high price of breakfast 2) I walk a lot, so free fitness is useless to me; I avoid soft drinks, so a free minibar with sugary drinks is useless to me. But 13EUR for a day of internet wifi is simply incredible: it should be free, as it is in the other hotels I use. 3) the fridge of the minibar is entirely enclosed in a cabinet without ventilation!! So much for respect for the environment,.. 4) it was impossible to buy a coffee in the lounge.
They didn't have an iron in the room
Comfort and silencio
The hotel is in a great location, the rooms are large and the staff are great. there was no english channels on the TV and no battery's in the remote control for it
the location is great and the stuff are friendly its more business hotel than family
No fuss, good friendly staff and very helpfull when trying to get directions around the city.
The price for the location was too high, but standard like all ac hotels is good