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Good facilities, practical location (metro, business area) and efficient hotel staff
The staff were friendly and helpful. Metro and bus terminal right out your door. The room was big, comfortable and clean. Garage parking was available I didn't mind a 30 minute commute to Plaza Sol but others might.
The room was pretty large and well furnished Maybe the fact that 2-3 waitresses , involved in the breakfast service , were not particularely motivated ( no smile ,...)
Everything was excellent!
the central location
Location, very close to Station
You should use the stairs for until second floor , then you walk across the corridor (long) to find the lifts.
Excellent service, clean and comfortable rooms
Hotel staff was friendly and helpful, although my Spanish skills are poor. Location of hotel near centre of Madrid and access to public transportation.
Location is excellent. The underground railway is right infront of the hotel. The staff of the hotel was very friendly. I lost my passport in Madrid and they were very kind to help me about that.
Stayed during a weekend and I had an very pleasant suit for a an affordable price. The beds and linen are fantastic, and the living room comfortable with sofa and chairs. Nice and big bathroom. Speedy internet and a fantastic view from the panorama windows. Don´t have room service. No direct entrance with car. Have to walk 200 meters.
Good clean room with excellent bed and good bathroom. Nice simple breakfast
The location and the silence. The Internet was broken during all my stay and no alterative was presented. The breakfast is too simple. I felt unconfortable with the fact I had to pay in advance all the stay.
At least, I enjoyed watching the football worldcup semi-finals between Spain and Germany which was won by the former. The hotel room was a bit cramped and the room airconditioning was not working well.
Staff were very helpful and friendly Room was very small and beds were on wheels and move every time i moved in it
nearness to where I needed to be. price no
it offered what I required. Comfort and cleanliness.
Nice hotel and staff and just a few stations away from the city centre.
I could not believe that I couldn't get an iron and ironing board. I had to go to a meeting with a crumpled shirt. The couldn't be less helpful.
good location and clean, good value for money
Being close to the metro station, and a 24 h supermarket, and mineral water The bathroom was smelly, Nobody took care about my complain for the broken radiator in the bathroom. Wireless Internet was terrible, even though I was at the 1st floor, and extremely slow when I was using wired internet. TV channels limited to 6 ones. Heater was not warming up the room enough.
Proximity to our son's apartment only 1km away, the prime reason for staying there. Advertised as being in the "Heart of Madrid", which is untrue. Too warm at night, no instructions for heating or air-con. Incorrect instructions for tv. and phone. Curtains not working properly, as in so many hotels. Just minor things, but needing attention.
easy transport to the centre of madrid,charming clean rooms rooms as on website,excellent staff
central location . good help and advice from staff food and drink overpriced compared with local restaurants
The Hotel was very clean and the staff were extremenly helpful.
I left 2 football shirts in room 108 please return them to me. I am happy to pay postage
Breakfast was awful.
Secure locker for personal, important stuff, lights and TV synchronized with door lock.
Excellent all round - I arrived very late and staff were helpful and kind. The room & bathroom were extremely clean and heating worked well.Very good value for money.
Staff very kind and always available. They speak english fluently and, in some case, also italian. Prices are cheap, room is fine and neighborhood is not so noisy. Hotel is near to metro stations and is quite easy to reach center. Breakfast is really too poor. Even if it is easy to reach center, there is only one metro line useful for the trip center-hotel. During the night this metro line was closing for works so it was quite long and annoying reaching hotel by bus (often we had to catch a taxi, tired for waiting a night bus).
Very comftarble, A/C available, very modern
Excellent staff, especially Inez, very helpful understood our situation and did everything she could to make our stay pleasant. Its a very good location too for tourists as Sol (main town centre) is only 15 minutes journey by tube.
The staff were very helpful and friendly. Although a little way out of the city the excellent transport system makes it accessible. Can be a bit noisy at times.
It was a clean, competent (small) hotel with modern fixtures. It felt and smelt relatively new, and everything was clean including the bathroom. It was very close to the Valdeacederas metro station and within easy walking distance of Plaza de la Castilla. It was also possible to walk to the Santiago Bernabeu stadium to view the UEFA Champions League Final. In addition, it was not in a very touristy part of Madrid, which meant that we could experience some local cervecerias alongside real madrilenos--a glimpse into the life of an everyday citizen, at very reasonable prices. Rooms were quiet and easy to sleep in. The staff were helpful and spoke functional English. The hotel was good value for money! I wish that Internet access was free and I wish it was wireless. (It is wired, and 6 EUR per 24 hours). After four days (I was able to extend the stay), the bed began to feel a little too soft, but overall it was a good experience.
The shower was about the only thing I would say I enjoyed. The bed was very hard and uncomfortable, Was a lot of noise from the main road all night even with window closed and shutter down. Room was very small for 2 people, it was lucky it was only 1 night and we did not have much luggage with us. Found staff to be rude and did not get a single smile, hello or thank you from any of the staff!!
noise: on main through street; wall-to-wall with gym (classes start at 5:30am)
location is great, close to center and easy to get out to airport. beds are small, rooms are small but you get what you pay for.
Very very clean. Well situated. Good breakfast. Friendly Staff. Everything was as described in your site.
Super friendy and super helpful staff, and would stay there again if in Madrid.