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The rooms were excellent, spacious, clean, everything new. Breakfast was sufficient. The parking place free and inside fence. The stuff has to improve it’s English!
Great rooms and atmosphere. The staff was very nice, friendly and professional and fulfilled each and every wish we had. Wonderful view to the sea. I think this is my best hotel experience so far. The location is not so good if you don't have a car. It was also a bit difficult to find the first time even if the hotel is along the road. They just need to put some more directions on the way.
Spa was great
Nice staff. Free internet. Free parking. New facilities. The view is not gorgeous, but at least we can see the sea. The restaurant was closed (although I must say staff was kind enough to prepare me a cold dish one of the evenings). Bed is kind of noisy (single foot 'fency' bed is not the best solution). Bathtub needs a curtain (if you want a shower you'll have water all over).
Nothing Service ,Food
rooms are very clean,staff are helpful,food was excellant there was a 20euro charge per person for use of the jacuzzi and sauna
The rooms were spacious and comfortable, the pool area was clean with sunloungers etc - pool temperature was fine and you didn't have to wear swim caps which you do in some pools in italy. Breakfast selection sufficient - cereals,pastries, hams, fruit etc - no omlettes or cooked food. There was no around the pool service so if you wanted a drink you had to go to the bar and get it yourself - also no poolside snacks so had to go out and bring pizza in for kids at lunchtime...shame because for a luxury 4star hotel it let itself down in this area.
Lavishly decorated hotel well located on the sea front. As always in Italy breakfast could have been more extensive
Big room with seaview. Kind staff. Free parking space. Clean. Great view over the ocean. The breakfastbuffet was not very big but it was ok.
The hotel staff was very helpful. They spoke fluent english. The rooms were ornately elegant. The spa was still under construction. The roof top terrace was closed due to construction. It is not located directly on the beach. You have to cross the road to get to the beach.
location, parking facilities, breakfast, helpfulness and courtesy of staff. Would be nice to have an internet point available to check email, print boarding passes. One must have a computer to use the wi-fi, and there charge.
Everything, a truly wonderful and amazing hotel. The Hotel has gone above and beyond to think of, and provide pleasure and comfort to the customer. From the comfort and beauty of the bedrooms which followed through the whole hotel. Dinner and breakfast were a rare treat, served in excellent surroundings. The breakfast was the most plentiful buffet of excellent quality, with someone ready with a frying pan ready to take your order for a fresh omelette with the filling of your choice. This hotel I could have moved into. Thank you Hotel Palace. Not Applicable
All staff professional, friendly and helpful. Beautiful view. Very clean. Great breakfast buffet. Restaurant staff at breakfast great.
Hotel itself was comfortable and staff pleasant Area around hotel was disappointing. graffiti was a problem. Streets in poor condition
A very friendly hotel.Rather left to fend for oneself on arrival. Very clean but our bedroom carpet could have done with a good shampoo. The Hotel locatian was good close to the sea but the surroundings were rather run down. Not their fault!
The hotel lies nice in the countryside, access is possible only by car. Nice rooms and a good swimming-pool-area; the place seems to be popular with locals for events like weddings; very good restaurant and continental breakfast (a buffet much above italian standard) The restaurant doesn't have a patio, meals are served inside a separate building, even it would have enough space for e big patio overlooking the olive trees surrounding the hotel; on the other side, even in summer (mid-July) the outside temperature in the evening was was astonishingly fresh for southern Italy, so it is maybe preferable to eat inside
Nice swimming pool area and terrace. Menu was expensive but food was good.Located in very quiet area with not much to do or see locally.
The hotel staff were very friendly and helpful. The room was spacious and very comfortable
AT the time I checked out of the hotel, it was pouring rain. The customer service representative stopped what he was doing to walk me to my taxi with an umbrella to prevent me from getting wet. That is what I call "going the extra mile." There was an issue with the language barrier. I am from the US.
the hotel decor was very modern and it is very convenient for the airport. The toilet was not clean when we arrived (it had been used). The Sunday evening menu selection was very limited.
The staff was exceptionally helpful in recommending places to eat and directions to locations inside town. The directions to their hotel that you furnished were essentally useless. It took us 21/2 hours of driving time within a 15 mile radius of the city to find the very isolated liocation of this hotel. We were using a printed map and directions from your site as well as a GPS. The adress given was completely inadequate.
The driving directions given are completely wrong and the receptionist at night does not speak any English so calling to hotel and asking for help to find the hotel is pointless. There is no internet in the rooms as described. I have the impression that the staff does not always change the bed sheets before assigning a room to a new guest.
Fantastic new hotel with great staff and facilities.
Firstly, the driving directions given are completely wrong! You get send to small village about 15 km far away from the hotel. When I called the hotel, to get help the person answering was unable to speak English. Secondly, there was no internet in the room. And last but not least, in the room I was given the bed sheets were not changed. They just opened 3 weeks ago so they still may improve.
The room and the staff.
The staff and the fact that in these area there is a really four star hotel very cosy. The absence of public transport means. I must use only taxi.
The hotel was an excellent value for a one night stay before heading to the beach in Capo Vaticano. The staff was very helpful.
All the staff made it feel like home during my business trip. Excellent. No.
Cleanliness, friendliness and proximity to train station.
The staff were lovely, the room lovely. Breakfast cooked to order The location
Cleanliness, location to train station and the desk staff There was nothing
Very friendly and helpful staff. Nice atmosphere. Clean. Good food. For us the room was too hot. We had difficulty sleeping on one or two nights
The daytime employees and kitchen staff were excellent The last night my air conditioning broke in the room and they didn't offer to move me to a different room nor could they find me a fan!
booked standard double room and got upgrade to a suite at no extra cost. It was beautiful and the staff were so helpful and professional.
We stayed at this hotel because we had an early morning flight out of Lamezia Terme the following morning. The hotel seems quite new, lovely, and we were upgraded to a suite at no extra charge which was a pleasant surprise and greatly appreciated. It is only about 5 minutes from the airport which was very convenient. I will say that our first impression of the neighborhood was not the best, but there was nothing to be concerned about. The staff at the hotel went out of their way to accommodate us and there was a cute pub, yes pub, a block from the hotel and we had a great dinner with the locals.I would stay here again without hesitation. Lovely!
Very warm and comfortable.Helpful staff and despite being out of season extremely good and well presented food. The hotel is definitely the smartest business in the area where it is situated!
Clean, good dinner, good value, secure car parking, centrally located in a friendly town, itself an ideal location to break our journey to Sicily. No
The staff couldnt have been more helpful and friendly. I would definiately stay there again. The facilities are limited, but the staff more than make up for that. The area wasnt the best, but it was true italian hospitality
Clean room + free airport shuttle No wi fi coverage throughout hotel, food at the restaurant not delicious at all, serviced by an old angre lady not speaking other languages than Italian
The staff was very friendly. The coffee bar was great gelato out of this world pastries a treat.in southern italy it is hard to find places where english is spoken the staff made a great effort to communicate.
Hotel staff went out of their way to understand our English language and provide us with transportation and communication.
The pastry and gelato Not a good location; 10km from the airport - 25euro each way to the airport. There is nothing in the town; no restaurant, very old/dirty town.The rooms are across the street from the "very nice" reception in an old building. The furniture is very old, the bathroom needs to be renovated. The picture on the website do not reflect the room we stayed in.
The weather - the quietness of area No explanation as to where breakfast was to be taken.no restaurants in vacinity
kind staff, good breakfast small room, old furniture, quite dirty bathroom
Although getting to the hotel was a task, once there, the accommodations proved to be quite good. The Cantagalli Cafe (attached to the hotel) has superb gelati and cornetti. Their coffee is also very good.
Clean, very friendly and free wifi access.
Very good location
Location to the airport Hotel is very tired and run down. Telephone and air conditioning did not work. Shower was inadequate. Bed uncomfortable. Floor uneven. Unable to purchase wine or any other beverage after 10 pm in the evening.
only the location the breakfast was poor. There was not enough food and the quality of the food was poor