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Staff was very friendly, spoke English, and went out there way to help us with any questions we had. There was no horse back riding as the hotel had advertised, we were not able to get massages either.
clean room, excellent breakfest
Pleasant atmosphere. Good facilities. Room much too hot.
Sauna and indoor swimming pool The service is very poor, during breakfast, yogurt, cheese, eggs where missing and nobody was around to take care of this things. I needed to wait 20 minutes in order to get a coffee because the coffee maschine was not self-service and nobody was at the Breakfast lounge to take care of the customers. Rooms are very basics and not very clean.
Sauna, water pool and food are very serious advantage of a hotel Everything was good enough
The hotel is very well situated and very quiet
enough parking spaces the hotel's interia looked old and dirty. Poor service in the breakfast area. Initial room was hot like a sauna, window was jammed open and hanging on one hinge! Second room was hotter than the first one and looked like it hadn't been cleaned properly, almost no soap or shampoo. Not very friendly staff on reception when checking out.
It's quiet and comfortable. The internet is really slow. Probably it needs to improve.
The food was excellent and enough, bathroom was clean, heat was optimal, center of Frankfurt is not far away. The only thing that I notice is extremly small rooms. But, it is not a big problem, because it doesn't change functionality of room or staying in hotel.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Everything was good.
The hotels proximity to the airport Lack of parking
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Helpfulness of staff
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Great value for money and shuttle to airport excellent.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
quietness and far away from the city noise had some but not really
Nice bar terrace area - good food
Excelent hotel, good price, good staff. Internet is not wifi. Your need to pay 8 euros per hour.
Pleasant atmosphere. Good price for the breakfast. Good temperature on the rooms, although it was warm. Very nice bathroom! The food in the restaurant was rather nice. The spa is nice. It's not 4 star in my book (rather 3), but the price is accordingly. I would like to see the bill before I pay, not get it in an envelope after paying. The whole hotel looked empty and the restaurant was deserted on Saturday evening (food was good though). Didn't see the solarium in the spa. Pay-TV didn't work and - apart from cnn/bbcw - no English tv.
Did not have access to English language TV even after having complained
Easy location They first gav me a smoking room, but I refused it because I clearly reserved a non smoking room; then the only choice they gave me was a very small room with a small bed against the wall for the same price
Parking, internet, clean, value for money, easy access, quite, 8km from downtown Rooms are smaller than expected, no coffee machine in tge room, provide only one bath towels, mini bar is very expensive, no complimentary water bottle in the room.
The excellent hospitality
Fine hotel, nice room and a good breakfast. Worth the 10,-- extra No bath in the room, wifi not free.
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
Everybody was very nice, and especially the barkeeper I had a good night.
Proximity to Frankfurt Airport.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
Relaxing atmosphere and an excellent buffet breakfast
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
Clean & nice Nothing
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Good breakfast No free wireless internet, though listed
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
The location is excellent as it is very close to the S-Bahn station which made it easy to get to the center of Frankfurt. The restaurant service.
Nice atmosphere in the hotel and very friendly and informative staff Buffet meal wasn't the greatest.
friendly and helpfull staff
very good breakfast, near train station (40 min. to airport, 20 min. to city center)
clean room, hot water and good water pressure for the shower, hot water kettle in room Door handle to room extremely hard to turn (even after it was supposedly "fixed". Restaurant food OK, but not great.
close to railway, good breakfasts, helpful staff was surprised to find bottom of bath dirty -- as if someone had been working on the drain
Very well located hotel with easy access to Frankfurt.
close to s-bahn
Comfortable, clean rooms Restaurant only opens when it feels like opening. When you arrive back at hotel after a hard day's work to find the restaurant closed it is very disappointing and not acceptable for a four star hotel.
Nice room; good air conditioning, quiet.
hotel is clean and looks like new to me but you should put more internet access in the hotel lobby. lack of toilet stuffs like shampoo and towels
Very friendly and helpful staff, huge room, value for money
Comfort and new facilities
I like the hotel design. The facilities in the rooms can be improved upon. TV should be upgraded to flat screen especially in the business room. The bed should be improved upon. Bathroom niceties should be improved upon
The plaza is in a great location for my business,it has helpful staff & always provides a comfortable stay with a great breakfast to start your day.
Nice clean modern hotel Too far away from exhibition
The setting and conversion of an old historic building into a hotel was very good. The history of the building should be briefly mentioned in the hotel brouchers. The breakfast was good but over priced. It shold not be priced more than Ten euros (10 euros).
silence no rent car, no enough information about place of hotel, no any activity except bar
The lighting at the front desk and lobby was so bad I couldn't read the check in form or read a paper in the lobby or bar
By 8am the morning cleaning staff woke me and my wife up,by banging noses in the room next door.But other than that this is by far the best hotel ive ever stayed at and my wife liked it too. The building is unique and since I was in room 333,I had to go across the building across the bridge to the other building,at first I understood from what I was explained that I had to walk around the building? I had to ask twice where my room was,very confussing.
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
Air con not working and very poor breakfast.
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
Rooms were ok Air conditioning didnt worked at all.
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
Great location and low room rates. Wish there were more hot options for breakfast.
near airport parking charge, Wifi only at public area
If you need an overnight in Frankfurt! This is the place!
confort and shuttle between the airport and the hotel nothing
Quiet , close to airport / train station
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
It was a buisness trip and I visited an exgibition and met friends.
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
The boss jack is a wonderful person, and friendly.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
the staff;location;excellent breakfast
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
comfort of room, availability of computers and restaurant
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
It's Location - near to airport and near to Motorway Limited food choice for dinner
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
It was in a easy to navigate locality and close to the airport
clean,satisfying breakfast. very expensive during exhibition time like all other frankfurt otels.
I originally booked with booking.com then cancelled the booking but got no reply twice! I was able to book directly during the musik messe - it was their last room. I have been anxious that my credit card has been debited for the booking fee even though I cancelled twice - better communication for this type of thing is important to allay peoples anxiety.
Nice stuff, location Not clean enough for 4 star hotel
Friendly staff, clean hotel. Good breakfast (paid additionally, 12 euros) The hotel leaves some snacks and water next to the TV-set. It has no explanation that it is actually a part the mini-bar - they look like a welcome snacks. At least that's how it is in other hotels. I had added items from mini-bar to my bill, which I did not used. The reception staff, although generally nice, has not informed that it was added to my bill. When discovered, they were polite enough to take it of from the bill. My room was close to the lift which has noisy doors. I was awaken by them each of the three nights I stayed in the hotel. Bathroom was exteremely small - actually it had no more than 2 sq meters - it is amazing how they managed to combine shower, WC and washing sink in it. It was OK for a short business stay though.
Hotel staff friendly and helpful
Friendly staff in both the resturant and bar area and the staff on the reception were very helpful for any questions that were asked. I would have liked a little more variety on the hot breakfast menu such as fried eggs, hot tomatoes and baked beans
Friendly, Clean and easy cab ride to the airport. Excellent Breakfast at hotel and a Great Itallian restaurant 2-blocks away. Have stayed here many times so very comfortable. Main shopping area is about a 15-minute walk from the hotel but really nothing to mention.
Everything, especially the friendly Staff, spacious room, cozyness, relaxing atmosphere and location.
Clean, satisfactory breakfast. Quite far to the nearest metro station.
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
Excellent, helpful staff
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
Staff extremely helpful and friendly Very clean and comfortable No English on TV
The breakfast was excellent.
breakfast is good a bit expensive
Very Nice people and very welcoming No