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The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
Good location and comfortable room. Breakfast buffet was impressive cost of parking
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
Service was too good. Everything was good.
Roomy room No wifi in room unless you paid
Good breakfast and location Wi-fi at $20 a night.
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
The quietness - and the efficiency of the staff. The room - and the lobby - were a bit on the warm side.
Great room, very close to tarin station and yet an easy walk to old city. I was at the Frankfurt Bookfair and it was no problem commuting from Mainz. It is also a very nice small city. No, all was well
Clean with decent size single rooms. Quiet and central location ideal for station and Mainz centre. No tea/coffee making facilities in the room.
Location was very good for us. Service was oké.
The reception staff was very friendly and helpful to answer questions on how to reach a specific location in the suburbs. The room was spacious and pleasant with a nice view on a square full of trees. Very comfortable bed. Breakfast ok.
A big modern room and bathroom, where we found everything we needed. Highly recommended! One of the nicest hotels i have ever been, comparable with 4star.
I like the room, fan and the warm water!
no wireless internet in the room.
Good location, just few mins walk from train station. Friendly staff. Double room is along the main road, too noisy when the window is open.
very good breakfast and near everything (Rivercruises and railwaystation) no fridge in the room, very bad noise suppression
very comfortable and homely good central location
Car Park was part of the Hotel, not on the Street as with some Hotels. No complaints at all.
Central Position. For the rest basic services. Room and bathroom small but serviceable. Friendly staff. Cleaning OK. Price reasonable.
The hotel room was very clean and tidy and the staff friendly. There were no hot drink facilities in the room and so i was charged for the cup of tea that i wanted upon my arrival. It would have been nice to have been provided with a kettle and some tea bags/coffee sachets etc..
Friendly staff. Excellent central location with lots of shopping, sightseeing, restaurants and a dance studio all close by. The hotel is ust off the the main street in a courtyard so a bit quieter. Really nice comfortable room. Pretty breakfast room. The bathroom has almost no surfaces to put stuff on. The toilet was a bit tempermental. There is not enough sound-proofing between guest rooms. Maybe I'm spoiled by larger, more expensive hotels. But the price was right. I would stay here again.
Great location, friendly staff. Good variety for breakfast.
The staff was very nice and the hotel was pretty clean. The mattress and the pillow was uncomfortable (quite soft) but I understand that this is subjective
Everything More leaflet information about sehenswurdigkeiten
Clossness to the Station and some of the city sights
The hotel is perfectly located - couldn't be better. Just a 5-minute walk to the many shops, restaurants, farmers' market, & The Dom (cathedral) in the old town, a 15-minte walk form the main train and bus station, and literally across the street from the beautiful Rhein, where students, lovers, cyclists and runners can be found in droves. I had a room with large windows overlooking the Rhein river - it was fabulous. Nice and sunny in the morning, fresh breeze...and when the windows were closed, they completely shut out the noise of the city. The breakfasts were also very good - typically German - lots of great food to choose from. And the staff were very helpful, giving me maps and directions, etc. They also speak English.
If you go for the Rhine river trip, this is a good location for the hotel Quite far away from Mainz HBF
High quality breakfast Far from the city center, parking place for extra fee, far from the hotel
Location and russian staff on reception
The best feature of the hotel is its location. It overlooks the Rhine and is a nice short walk (10 to 15 minutes) along the riverfront to the centre of town where the Guttenburg museum and catherdral are to be found. Mainz is a town well worth a visit and this hotel is as good a centre as any.
friendliness of the staff, quality of the restaurant and the breakfast, comfort of the room, convenient internet access nothing
very friendly welcome at the reception and helpful staff some of the staff at the breakfast were not so friendly
Friendly; appreciated staff speaking English, very helpful to us; excellent breakfast, both setting and food.
The breakfast buffet was excellent! One of the rooms was way too small! Hotel could use some interior updating. Bathroom smelled a bit on arrival.
We were put in a smoking room that smelled quite badly, when we had requested a Non Smoking. When I asked about a change, we were moved without complaint to a spacious apartment which we appreciated. The breakfast room, display and service were exceptional! Good access to the raillway station and not far at all from the old town. Internet/call centres nearby and an excellent laundromat - we were travelling for 7 weeks so this was most helpful.
Room was nice(but forgot to clean after the first night) and great location for Carnival
Breakfast was excellent. The rooms were clean and staff was very friendly. It is just next to the city center.
Excellent location near the train station. Breakfast was very good. They start very early with it, quite convenient for early activities.
The location is good, the decoration is lovey.
Breakfast was great