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Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
That it was situated next to the Rhine The extra charges, i.e. garage parking
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
We had a peasant stay!
location, room and amenities. great business center should not charge for internet access
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
very helpful staff, walking distance to city center,
very nice staff, good location no free internet
Customer service No
Outstanding hotel - very pleasant room within easy walking distance to main square and sights. Very good restaurant with exceptional range of food for breakfast. The quality of the food and cooking was superior to all other hotels we stayed in across Germany and France, including more expensive hotels! Very quiet room and friendly staff. A baby cot was provided for free, complete with rubber ducky which was a nice touch. Would definitely stay again.
Close to historic center and train station. Good alternative to staying in Frankfurt.
Large room Not soundproof, in need of renovation, you only get free wifi if you are a HH member
Expensive Internet: €22/day is a bit too much.
Near the center, friendly staff
Very friendly staff, quiet room, fast and smooth elevator. Due to a wrong entry in the databank, I was first given a room that hadn't been prepared by the chambermaid. The clerk apologized genially carrying my bag while taking me to a new room and gave me a voucher for a free drink for compensation.
Proximity to the center of the town No free internet access and parking is too expensive!
Conveniently located for my meetings. Friendly and helpfull staff. Good looking lobby and rooms. Too quiet, no ambience, no live music.
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
Service was too good. Everything was good.
Good location and comfortable room. Breakfast buffet was impressive cost of parking
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
Roomy room No wifi in room unless you paid
Good breakfast and location Wi-fi at $20 a night.
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
Everything More leaflet information about sehenswurdigkeiten
Central Position. For the rest basic services. Room and bathroom small but serviceable. Friendly staff. Cleaning OK. Price reasonable.
very comfortable and homely good central location
Great location, friendly staff. Good variety for breakfast.
Clossness to the Station and some of the city sights
Car Park was part of the Hotel, not on the Street as with some Hotels. No complaints at all.
The hotel room was very clean and tidy and the staff friendly. There were no hot drink facilities in the room and so i was charged for the cup of tea that i wanted upon my arrival. It would have been nice to have been provided with a kettle and some tea bags/coffee sachets etc..
very good breakfast and near everything (Rivercruises and railwaystation) no fridge in the room, very bad noise suppression
Friendly staff. Excellent central location with lots of shopping, sightseeing, restaurants and a dance studio all close by. The hotel is ust off the the main street in a courtyard so a bit quieter. Really nice comfortable room. Pretty breakfast room. The bathroom has almost no surfaces to put stuff on. The toilet was a bit tempermental. There is not enough sound-proofing between guest rooms. Maybe I'm spoiled by larger, more expensive hotels. But the price was right. I would stay here again.
The staff was very nice and the hotel was pretty clean. The mattress and the pillow was uncomfortable (quite soft) but I understand that this is subjective
Very near to the railway station "Roemisches Theater", i.e. possible to reach very fast the city center. Rather cheap. I think there was no isolation against noise...during the night the club on the opposite side of the street and in general the street were very annoying and it was very difficult to sleep
clean and confortable room face a quite street poor english of the reception
Breakfast buffet excellent
The room was comfortable and clean. The staff was very helpful, breakfasts were very tasty. The hotel is perfactly situated in the city, within 15 minutes walking from almost all sightseeings.
Good location, good value, excellent breakfast
Clean room of reasonable size and in good shape. Very close to Interlaken West train station. Friendly, helpful, English-speaking staff. Shower and toilet on separate floors.
Price of the breakfast
Cleaned and quite. Very close to the city centre. Breakfast too expensive.
I was glad to stay at Ibis Hotel in Mainz, one of my favourite cities. I am a retired Air Canada flight attendant, and your hotel was very comfortable, although previously I spent my stopovers at the Hilton. I would chose Ibis again, and recommend it to my friends. I found the pricing of the two nights confusing. I understood from the desk clerk I spoke to long distance from my home, that the second night's price of 89 euros included breakfast, but this was not the case. However, I enjoyed my stay.
Very friendly and obliging staff -room found enabling early checkin after 24hr flight.Room and facilities all to good standard as per Accor group standards.