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The person in the reception is not friendly
We had an evening meal in the hotel restaurant and was very dissappointed. For the price we expected much better quality.
Very convenient being near Rouen but not in the town. Quiet location but also near a large supermarket (with other shops) and petrol station The room smelt of smoke - it would be good to have smoking and non-smoking rooms
The restaurant was open making it convenient to eat
When we arrived at the hotel the parking was plentiful the girl who served us was very pleasant and helpful the wine choice was good and the room was spotless and it was nice to have tea making facilities. I do not wish to sound too demanding but I don't like drinking wine out of anything other than wine glasses.....also the steaks we had at dinner were very fatty. In fairness though it's a budget priced hotel and on balance there was more good than bad points and we would stay again in another of the chain.
Some staff members were excellent; helpful, responded quickly to requests for more towels and offered to translate the restaurant menu. It was very convenient to have the restaurant in the hotel and the food was excellent and good value. Free car parking was handy especially with the cheap and quick bus trip into Rouen (bus stop just a 5 minute walk from hotel). The room was a little small. The tea & coffee making facilities were a bit sparse - enough for 1 drink each and only 2 sachets of sugar. No air con in room so it could have been a problem during the hot weather.
Waiting staff very helpful, room clean comfortable and tranquil. Room not ready when we arrived at 4.30, offered another room but had to negociate our way up a staircase piled up with clean bedding and towels.
the friendliness of the staff, the layout of the hotel and the excellent restaurant
Good hotel for a business trip as long as you have a car.
Close to the university where my daughter was studying for one year Cleared breakfast buffet away before end of breakfast time
Clean and friendly
staff friendly and help full restaraunt facilities and food good
Richard, the manager, is very helpful. Even though we didn't arrive til 3.00 am he still let us have us access to our room. The rooms were very comfortable and great location for an overnight stop while travelling through France, just seconds from the motorway. Would recomend it as very good value for money and very helpful staff.
Easy to find, convenient situation. No
No waiting time for anything. Fast service and friendly people. Safe parking site.close to motorway.
this hotel is great if you need a quick stop off - Rouen is well worth a visit when we wanted a drink from the bar we were directed to sit in a room with the washing ?? and the tumble dryer. Staff didn't see this as a problem... strange thing was there was a room divider that could have been pulled across to make a smaller much nicer room. didnt spoil our stay.
Bed a little hard
Easy to find, comfortable accommodation at a reasonable price N/A
pleasant, helpful reception; willing to serve food & drinks after restaurant was shut (we arrived late) difficult to find unless you follow the instructions to the letter
staff were great no
Unfortunately my car broke down, so not a good weekend Food was quite expensive for what was on offer
Convenient, good value, clean, with pleasant and helpful staff and good food (dinner). Pricey breakfast at 8 Euros per person, so we didn't bother and just provided our own in-room picnic. The 32 Euros we saved more than paid for lunch at a very nice small Normandy cafe/bar.
The room was clean and fresh with a good sized bathroom and facilities. The staff were helpful when we arrived late at night with a family. Although booking.com had picked this out for a family of 4, there were only rooms for 3.
Clean and comfortable, restaurant on site Small room, heater spasmodic
Friendly staff, easy access from the highway, larger than average rooms. We had both a bathtub and shower. All worked fine. Breakfast ended too early. A 9:30 or 10:00 would be better. We were on holidays and liked to sleep in.
Enclosed gated car parking, good food selection in resturant, easy to find hotel from Rouen direction. None
The room was clean and, while a little small, quite adequate for our use as a base from which to visit other area attractions. At this time, my wife and I both smoke. We were not aware of the hotel's smoking policy before arrival. Had we known, it might have influenced our decision to stay there for two nights.
The staff had arranged adjacent rooms for us and our four children.The breakfast was good and you could eat as early as 7am.
Location is gooe; quiet neibourhood and only 10 minutes driving to the center of Rouen Did not get the room we booked. Unfriendly staff.
we booked two twin bedrooms with two single beds . we got two rooms with a double bed in each but apart from that the hotel was clean and the staff were very good
Quiet location, good bathroom. The room had a musty smell. The hotel staff could not find my reservation. There was no staff at 7 am in the morning so that one could not even get a cup of coffee before leaving.
Easy to get to and quiet location. Restaurant on site and parking. Okay for a one night stopover. Room was quite cramped and the staff couldn't find our reservation.
Pleasant surroundings and welcoming atmosphere
Room was a little small, bathroom though adequate was a plastic shell.
Nothing. Staff rude, room and bathroom dirty, drinks expensive, and wouldn't stay at this hotel again.
It did exactly what it said on the tin Reference to a 7/7 restaurant was incorrect. Shut on Saturday and Sunday evenings. Would have been nice to know in advance and for this information to be in English on the info sheet - everything else was.
Nice reception staff No free wifi, and the one you can pay is not available in all rooms
Very good value. Conveniently placed. Comfortable and spotlessly clean room. Polite, helpful service. Not overcrowded. Quiet during the night. Breakfast was excellent. It would have been useful to be able to eat an evening meal at the hotel. However, this was only because we stayed Fri pm - the only evening they don't serve an evening meal. MacDonalds and KFC are close by.
Hotel in need of general redecoration/repairs of broken fixtures etc.No airconditioning system in room or a window. Checking in time is too late in the afternoon, especially after long journeys and for families with young children.
Friendly service. Our youngest daughter left her teddy at the start of our holiday and it was kept safe until our return visit-mch to her delight.
Nothing, this was one of the poorest hotels I have ever stayed in. On your web site this hotel is shown as a 4 story modern well equiped building when in reality it is ao old low chalet style building poorly equiped and badly maintained. Nothing see above.
Dogs were accepted. Quiet hotel. Flooring was unwelcoming in bedroom. Space was limited. Felt as if the hotel was being operated on a limited budget - we only saw one member of staff.
Friendly, helpful reception staff. Good choice of breakfast.
Clean. The reception didn't open when stated - wanted to ask for a room change as one of the rooms smelt of smoke & the bed side light didin't work. The directions to the hotel could have been better.
Fresh, clean feel and simplicity of amenities for brief stay at budget price
cheap for one night stay. good eating nearby need better directions.
Easy access to Motorway, quiet surroundings, free parking Rooms very small, especially as our room had three beds, which only 2 were required.
Very hard to find, even using GPS co-ordinates given on website! Functional hotel that was in a safe area close to shops/restaurants. OK for motorway stopover.