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Very pleased with the room. The entrance is very two star. The reception area is also mean for 4*. The room kettle should be fitted with a Swiss plug. (Reception immediately provided an adapter but that's not the best solution). Could the road maintenance people outside the cafe next door be told to provide a temporary walkway. Dragging cases over builder's rubble is not the right image for your new 4* guests.
Close to train station. Delightful breakfast. Very clean. Modern bathroom appliances With great shower. Modern interior design. Switzerland can be pricey
We only stayed one night but were very happy with our room, which was smart and comfortable, and with the location, near the railway station and near the town centre. Breakfast was good Nothing!
We loved the hotel. It is first class. It is a great place in Chur.
Convenient location. Excellent breakfast. Friendly and efficient staff No. Everything was fine
Although I only stayed the one night, the hotel was a perfect location near the station and centre of town.
The hotel was next to the train station which made it very easy for us to transport our luggage. We took the Glacier Express this day, and the next day were on our way to Innsbruck and Salzburg. Great location.
The hotel is an easy walk from the train station, yet is not impacted by noise from the station. The staff were friendly and efficient. The room was very comfortable.
Good Service and value of money
The location near the station was very convenient, and we found the hotel to be very smart and convenient for local trips. N/A
Location, just steps away from the main train station and the shopping area. the pillows were not so comfortable.
location, staff, breakfastroom tv is really very small and too high up
position in old town- views room was very small not much room fro 2 to move about
It is located in a quiet and aesthetic part of the old town. The carpeting is ugly and so is the smell of smoke in the bar, which permeates the entire hotel entrance. You don't get a very positive first impression to what is otherwise a wonderful hotel.
The hotel was central in the town of Chur
Quiet location in old town. Stayed in spacious new room with wonderful walk-in shower!
Easy walking distance from the train station and a delicious breakfast.
Nice room, great breakfast, nice bar, friendly staff
Hotel is charming,clean,quiet, and easy 5 minute walk up from train station. Surrounding old town district offered nice shops and excellent restaurants.Staff friendly and helpful to english speaking guest. Great find for a quick trip.
We were given one of the "new rooms", which turned out to be a lounge and separate bedroom. The lounge area had a bed-settee and a small kitchen area (although we only made use of the fridge). The hotel is situated in a very good position in the Old Town, but is only a short walk for the New Town and Railway station and other transport facilities.
The breakfast was very good. As soon as something ran out it was replenished. We are not used to smoking being allowed in hotels in Australia. Even although there was none at all in the rooms, one did have to walk through the foyer which was very smoky. We are very surprised by the number of people that smoke. Just amazing. Australia is very much advanced allowing no smoking in restaurants pubs workplaces etc
Nice furniture in room, great breakfast, helpful staff no lift for the rooms in the building across the street. We knew this in advance and we only had to bring up the suitcases one flight but it was the only negative.
Well located in the old town of Chur. Our room was in an adjacent building, fourth floor, charming and spacious, open to roof timbers.
Privately owned,a mix of older & younger staff all trying to please. Nothing seemed to be too much trouble. Quite well situated for the old & new town.
Warm welcome and helpful staff. Restaurant is charming but none of the three dishes that we ordered corresponded to the menu description. The service was good but the kitchen appeared to be overwhelmed.
Location in old part of town-parking available-helpful staff- nice to have a radio Lighting in bedroom-too dim to read-also surprised that not energy saving
The room was very pleasant. It was very clean and the hotel is well looked after.It has a nice quiet position with car park. I think that for a four star hotel the room could be provided with a mini bar. the breakfast was v disappointing - no bread!!!!
As I pointed out to the receptionist, The Stern is not worth 3 stars - it should have 4! We have stayed in many 4-star hotels that were not nearly so charming and pleasant as the Romantik Hotel Stern. The waitresses were very friendly - a little too much so. It was overbearing but they meant no ill.
Very little. Hugely overpriced for a tired hotel, which is in need of total renovation. We booked a superior double room. If this was superior, I hate to think what a standard room is like. For the same price we stayed in a 4* hotel in central Rome with luxury marble bathroom. We were extremely disappointed with this hotel.
Attractive looking hotel Small room size. It would have been helpful if the menues were also in English.
big bath tub. location. way over priced! the bed looked like bunk beds put side by side. the TV was the size of a postage stamp. the furnishings remindered me of my hunting cabin. very small room, did I mention it is way over priced!
Excellent breakfast, good location.
Close to McDonalds. Clean, nice, comfortable bed. Stored our lactose free milk in a refrigerator. No wash clothes wee provided.
Close to the Town A bit noisy because of the trafic, and missing a fan in the room
The pyrimid structure was unique. The hotel was clean the staff was wonderful.... the decor in the hotel rooms seemed a little outdated but again it was super clean and organized.
Hotel does not let customers choose the currency for the payment. They convert CHF to foreigner's currency plus the exchange rate 3%, and force you to sign. After you get the receipt, it has a statement: I accept the total amount above and have given choices of currencies for the payment.
The room had a balcony which was nice. There are no facilities that are avaialble in other ibis hotels like iron,etc. The bed and the pillows were very uncomfortable. The staff were uncooperative when asked for any help. The balcony was not clean at all. Overall the experience was worst among all the hotels in switzerland.
breadfast is good
Fairly good value. Not a bad location being about 20 minutes walk from town. Good, safe parking underground. Very basic with no air conditioning. The latter is very important as I would recommend not staying during a hot weather spell. There is no way to cool the room without opening the window at which point it's too noisy.
Friendly staff, clean rooms, smooth check-in/check-out Parking is a bit difficult (not enough parking spots)
helpfull people at breakfast Floors dirty, no vacuum cleaning. No fridge or safe in room. We were asked to pay for all stay at check-in.
The hotel is at the center of the old town in a very nice spot. View from the room was nice also. Internet access for free!!!. The staff were nice. Parking was not a problem since they have parking places 3 minutes away. The price was very good for 3 persons in a room. Breakfast service was a bit slow.
The hotel rooms were nice, large, but old. It is in a great location and the breakfast was great. There is a lift available from the 1st floor, and the accompanying restaurant had a great meal. The common areas were old and weren't in the best state. A little work would make this hotel a really nice gem.
Our second stay. Very helpful staff and excellent position. The place dates from the 1700's so its character compensates for lack of modern conveniences. A word of caution only: This hotel is housed in an ancient (1700s) building so don't expect modern conveniences. The tiny lift is retrofitted and there an unavoidable flight of stairs between the street level and reception.
Excellent location. Right near old town, shops and restaurants.
The hotel is in a very good location, nice old building, The breakfast is very good, Free Internet good wifi
Friendly staff, OK breakfast, best rate in the area that I could find. No
Great location Delicious breakfast Comfortable beds and rooms Helpful staff Extremely attentive to my gluten free needs Being an old building, you hear when other guests are moving around in hallways/ upstairs
Great location near the old city and it close proximity to the railroad station. Everything that interested us was close by. The street noise.
The hotel is close to all amenities and the restaurant is good The hotel seems a little run-down, although it seems that there are some improvements happenong
The Breakfast should started at 7am and but the food was not prepared until we left, that was about 7:30am.
Yes. The cheese knife was broken and I cut my self on that knife during breakfast. I said that the knife was broken to the employer and would be better to substitute for other one before other people get hurt. On the next day, during breakfast, the same knife was in the cheese table again but with tape. I think that this is not professional.Yes. The cheese knife was broken and I cut my self on that knife during breakfast. I said that the knife was broken to the employer and would be better to substitute for other one before other people get hurt. On the next day, during breakfast, the same knife was in the cheese table again but with tape. I think that this is not professional. This is my only complaint.
Staff were very helpful. Breakfast was great. Noisy
Comfortable and hassle-free hotel with a surprisingly good restaurant. A great choice for motorists that prefer to avoid the city centre.
Great Location, 5 minutes from Chur Centre, 2 minutes from motorway. Staff really helpful.
Car park near room. It is not hotel - motel... Under high-voltage lines and background of the main city. Power adapters need additional deposit and reception are closed at evening.
Verry attentfull personnel. Especially the resaurant (head and employees) made a very srtong impression. Good team! Sorry, but the view of the room was xery limited and there was a noise level from traffic that did not allow to sleep with an open window.
Very friendly staff; relaxed and warm atmosphere; mountain setting, still not far from the next bigger town (Chur); sound of the waterfall at breakfast, sound of goat bells when waking up; great chill out place in the Swiss mountains aside the beaten ritzy paths.
Quiet location outside but not far from Chur. Friendly staff. Very basic facilities, but for short stay is ok. Definetely recommended for seminars, etc.
Good location just outside Chur, clean, modern. Seminar hotel really means more like dormitories (nice ones) than standard hotel. Nice for a conference or seminar, not as good for standard hotel purposes. Limited alternatives for meals in nearby village - main gasthaus was closed for ruhetag when we were there.
Friendly service, excellent family room with 4 extra beds in the mezzanine, simple but good breakfast. No dinner service as the hotel was almost empty - a short walk into town took us to an excellent restaurant which the hotel helped with booking. No bar but drinks are available for sale. Overall a simple but good value hotel. Not exactly a dislike but the hotel does have an extremely steep single track road to get to it
We loved the peaceful mountain setting, the clean rooms and the friendly staff. A place with a difference.