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quiteness, location, pool/spa facilities wellness center closed on sunday, no french speaking at all (closed to the border!)
This hotel was fine for 4 nights-as we spent a lot of time out and about-we really only wanted somewhere to lay our heads at night. The place is looking a bit dated although it is very centrally located. If you are looking for luxury hotel-this isnt it but if you are going to the spa baths and driving around to the nearby attractions etc. and dont really need to use the hotel facilities much;this is the place for you as it is close to all good restaurants etc.
Easy access and central location
The balcony in the room and the champagne breakfast In the Hotel Booking description it said that the hotel included wifi in the price. However when we arrived, they informed us we had to pay for it in addition if we wanted wifi,
especialy the swimming pool for us at that day, the hotel was nice and quiet too thin pillows and poor quality of the "asparagus soup/creme"
good breakfast buffet 1. heating was switched off during the night. Aircon difficult to manipulate and unsuitable for heating the room. 2. for the tourist info office: if you have paid a Kurtaxe and received a Gästekarte you should be able to get the reduction at the entrance of the Bäder and not be told to have done the booking via the hotel or the tourist info office.
location and comfort
The facility and staff are outstanding. The morning breakfast was great, and the food and drinks in the New Orleans Bistro
Large swimming pool and large spa/ wellness area. Very good facilities for a decent price. Has everything the more fancy ones have. Very nice breakfast. There should be a coffee/tea making faciity in room as well as a safety deposit box. If one books a superior room, then one can use the minibar for the entire stay for free. Pitty that's what I've found out only during checkout. Elevators are a bit old.
The room was very good and the location perfect. Please read my earlier comments
The staff has always been helpful and friendly. Public areas could be modernized. Free parking on roof must be accessed via supermarket next door.
Friendly welcoming staff at reception. Easy to find from railway station, Close to City Centre Price for breakfast rather too high.
It was comfortable and convenient for our business location. The restaurant menu was somewhat limited
they always care for your stay very comfort any let you feel that you are not allon and at home thank you very much
central hotel close to facilities in the town
Very tasteful deco and really soothing energy in the room. One of the best mattresses! Narrow space for toilet and shower.
Clean if a little faded around the edges. Probably in need of a little updating but for the price then no complaints.
Staff were nice. Good, yet expensive, Italian restaurant. Parking fee and the separate charge for breakfast, which was not a good value.
I had never stayed in this hotel before but it was a good stop off point between the channel and southern germany. I thought £40ish for a 4* hotel was pretty cheap. From the outside I was disapointed, its on a busy street joined to a supermarket. However, the hotel is a bit of a hidden gem. Large reception area in marble with an art deco theme, cocktail lounge and basement italian resteraunt. There is free parking on the roof, classed as insecure and secure parking for a fee in the underground garrage. There is always space on the roof and access is more or less restricted so I parked there. The room was large and spotless with good a/c, flat screen, mini-bar(useful fridge)and,not common in Germany, tea and coffee tray in the wardrobe. Staff could not have been more helpfull. Use of well equiped and underused gym club next door for free. 4* hotel at a budget price with a lot of extras thrown in. Liked it so much I stayed there on the way back as well! 10 minute walk to main shopping area. If you park on the roof at about 3rd floor level, there is no lift just walk down the stairs or the ramp.
Excellent receptionist: helpful and proactive
The closeness of proximity to the city made it convenient to walk everywhere. The hotel was comfortable, the staff was very accomodating and the food was great. The facilities and amenities such as pool, spa and exercise facilities were great and convenient. Top notch hotel.
All round facilities good with a good location and friendly staff.
breakfast is very rich, located in city centre.
Position, availability Parking facilities, Information of area in English
the staff are friendly and accommodating. The hotel services - restaurants and spa very good. Great location! the hotel spa was beautiful... however my massage was 10 minutes shorter than it was supposed to be and my husband received a more expensive treatment than what I booked for him and as a result had to pay more. Also, we didn't challenge this sitatution so the spa might have done something to correct the situation but wasn't given the opportunity to.
A comfortable luxury hotel located ideally for a short city trip. Personnel was helpful and pleasant.
We stayed at this hotel over Xmas 2007; the staff were excellent and friendly and it felt like they could not do enough for you. The highlights of this hotel is the comfort of the rooms, the great buffet breakfast and the superb spa/pool facilities. I was expecting the hotel to be based in grounds of its own or similar from the photo-thats note the case but it is in a superb central but quiet location-this is one of those hotels where you pay quite a bit to stay, it is after all 5 star but you dont feel like its overpriced-highly recommend this place.
The comfort and luxury as well as the staff - the resident entertainer is brilliant as well as engauging No English Papers or tv
Week end breakfast fantastic Wi-Fi under payment. It is impossible, in 2010 for a 5 star hotel, ask for money for wi-fi. I will cancell it from my next trip for this reason.
Location near tram station. Access to the rooms.
Great price, good location. A smelly bathroom can ruin your stay. A clogged shower makes it even worse. The hotel is pretty big, and the building has two sections: one of them seems to have been an apartment building in the past, which the hotel recently acquired. It looks like they had to install en-suite bathrooms to the rooms, and they messed up. Be sure to ask at the reception for one of the "classic" rooms, since the recently adjoined section doesn't yet have the quality the rest of the hotel seems to have.
The stay is very comfortable. Not noisy. Room service done everyday. Breakfast is very good. The WiFi was troublesome and was not working most of the time. Even after complaint to the Hotel Staff it was not taken care of. Besides the washbasin kept getting clogged and despite complaint no action was taken.
Good location, close to both the city centre and the train station. The main hall (where breakfast is served) and the rooms are in two separated buildings. This is not very convenient.
The breakfast was ok The linen on the bed was clean, I decided agaianst looking at the matress for fear of what I might find. The room was dirty with enough hair on the floor to create a wig!! There was an old cooker and filthy cupboard in the room for no apparent reason. The shower cubicle doors were faulty and one actually fell off.
everything: services, breakfast,cleanliness ,.... No
60 Euros for double room (two peoples) including a nice breakfast, free internet in the room, beds comfortable and very clean, I will say yes.
Very value for money
Room was modern, clean, and quiet. Staff was helpful.
Very helpful and attentive staff, great food & comfortable, immaculately clean rooms. Perfect location if you are going to concert at Stadhalle, which is just next door. Recommended!
It was close to the Theater It was too warm in the room, there may have been something wrong with the A/C.
This hotel was a great place to stay during our short trip to Karlsruhe. The room and bathroom were very clean and spacious. The staff was also very helpful, and spoke excellent English.
Lovely hotel with friendly staff. Room was very comfortable. Excellent location. No
It is a great hotel. It is very modern and comfortable. The staff is very friendly and efficient. I thoroughly enjoyed my stay.
The breakfast was really great
Great Location, on the Park convention to Market Place & Train Station.
near city center..modern rooms...they have good holiday rate internet is expensive
I felt like I was in a safe environment and it was within walking distance to shopping and sites
Great business hotel very close to the congress center, fabulous breakfast (19 eur pp), quiet spacious rooms, 10 minute walk to city center, close to a large park. Expensive Wi-Fi (didn't use it).
Quiet surrounding, conditioned room, Shower-head too low, bed too soft
the staff is very helpful. Espesially Mr Ihsan ....
Large room of good quality, good food Reception was not very friendly, small beds
This Hotel has easy access to the tram system and is near the underground. Shops are 500 m walk away. There is no bar or food available between breakfast and 1700 hours. The Hotel is more suitable for business people, than tourists, and lacks a fitness centre. The car park charge is 10 euros a day.
Service, Clean very comfortable rooms
The Hotel has a somewhat 70's outside "charme" but inside it is really nicely reneovated. The personal is very friendly and the breakfast (12 € per Person) is really woth it! The way to the Hotel is somewhat tricky, as there are a lot of construction sites in the City at the Moment.
everything was perfect.
Room was very small and warm. Window could not be opened.
Everything! Loved it!
Price. Room. Effectivness of wi fi connection. Parking too small.
We booked this hotel on going home from Italy to the Netherlands. Zoo in front of hotel and shops and restaurants are about 10 minutes walk. Good value for money. Price of breakfast is high.
in town yet quiet (our room overlooked garden). very pleasing hotel in a very lovely place stayed 3 nights but did not see bar open at all, which I thought strange. didnt like small metal steps into bathroom and entrance - care needed
we liked the location of the the hotel...easy to walk and shop the town...close to therme baths The hotel front desk at night and again in the morning were not friendly and actually rude. We didn't feel welcome at all.
We may recommend the dinner at hotel resaurant. Offered 3 course meal was a top notch and very reasonably priced. The hotel also offers discounted enterance ticket to the Caracalla Therme.
Although the garden is nice, it was not good as the pictures. Disappointment.
The hotel was in an excellent location and offered car parking, both of which were required for our touring holiday. The staff were friendly and helpful. I would have preferred a free internet connection so that I may easily and simply check my business e-mails, an operation of less than 10 minutes.
Location and service within the hotel were excellent. There was no tea or coffee making facilities in the room
A very attractive old building. Pleasant, helpful staff. Food very good. Nice selection available at breakfast. Can be difficult to find by car first time due to the padestrian areas in the town centre.
Location is very good. Breakfast buffet was excellent.
hotel was very central- ideal for exploring Baden Baden
Very central Hotel. Asked for a room with a garden view as advised by a previous comment on your website and got it. The Hotel staff were so helpful and the room was a good size and spotlessly clean. Would stay there again. No
Hotel was located in beautiful and peaceful surroundings amidst vineyards, in a scenic village with good fine dining options. The room was spacious with nice views and great to come back to after a tiring day out. Hotel was nicely decorated, and has a lovely breakfast room with great views. Good location, only 20 minutes drive to Baden-Baden and about an hour plus to Colmar and Black Forest towns. Pillows were too soft, towels were on the thin side and not changed daily. It would have been nice to have coffee and tea making facilities in the room, especially in cold weather.
decoration, comfortness, cleanliness, location, view of the room
Our room was huge, the bathroom very well equipped, lovely areas to sit and relax inside and out, incredible view, fantastic breakfast. Close to nice walking trails.
The location and the relaxed ambience.
the view from the hotel is realy extraordinary the atmosphere of the place is outstanding
Excellent - A very peaceful setting in a village twenty minutes or so from Baden-Baden's centre. The breakfast is probably the best I have ever had - lots of choice with many types of meats, cheese, breads, cereals and fruits. I wouldn't change anything - though I personally would have liked a hotel bar, I am not sure it would suit this particular establishment.
The staff was extremely helpful and friendly. The food was fantastic!
The hotel is in a quite area. The room was clean and very confortable. The continental breakfaste excellent. The staff is very professional and the quality is high. We arrived during the night and they offered us a tea. This stuff is very appreciated. n/a
I liked the courtesy of the hotel staff. Thats was the best part. The staff also went out of their way to serve us. Amazing place.
Excellent staff, beautiful views, free on site parking, solid free breakfast, free wifi Nothing
the view from the room. excelent breakfast
Everything is perfect.
the hotel is brand new and has some very fancy features and exceptionally good materials have been used. Our suite was very spacious. One can access the Caracalla Therme by passing through the garage. If possible, chose the Therme facing rooms, as you might be disturbed by the noise of the street.
Excellent parking garage under the hotel Excellent location. Friendly English speaking staff. Pleasant view from the room Large room size Clear window from the bedroom into the shower Room temperature control was difficult Inadequate restaurant in hotel Building construction was substandard
Friendly staff and management. Beautiful room with luxury furnishing. Lovely bathroom
Hotel is very modern, clean and luxurious. We were told there was air conditioning and even the hotel staff could not make it work. Located on very busy road and was unable to sleep due to noise and room being too warm.
Very obliging friendly staff, excellent location, close to termal springs and park zone, brand new apartments, free unlimited internet and baby's cradle!!! Chambermaids don't make their work properly, sometimes a room was extremely filthy after cleaning, airconditioning isn't so good (too hot and noisy with conditioner and too cold with open window), breakfast without changes every day - it's so boring :)
The hotel was very well positioned to the main attraction of the town - the Caracalla Spa. The hotel and staff were very helpful. The rooms were large and wonderfully appointed. I personally loved the bed and bathroom. The Ritual products in the bathroom were excellent and I will buy more! The breakfast was excellent with wonderful views from the breakfast room. Altogether a wonderful hotel.
Room facility was so comfortable, and complement of bathrobes for children (2 and 7 years old) were impressive and kind. All restaurant staff are so kind and gentle. Make special baby food, so quickly by free of charge. Reception staff is also kind, but looks so busy with less no. of staff in checking-in/out time period. Unfortunately, there is no warm-swimming pool in the hotel, and have to be at Caracalla Therme, but Caracalla doesn't allow small chird to get in. So that, it is wonderful, if there is swimming pool in the hotel, which allows to enjoy under 6 years old...
Luxury accomodation in city centre at reasonable price. Breakfast at 16 euro seemed expensive but food was excellent. The suite was absolutely first class and would highly recommend it. No
reception is nice, room is clean. deliciou breakfest without extra charges, better for family with young children. no
The room was very clean and with air condition. The parking was not free.
Quiet room, comfortable bed, excellent breakfast
it is a new hotel, very nice , very comfortable , close to the center, free internet, good breakfast - it was great !!! there was no safein the room. i
friendliness of staff, clean room,late breakfast No
good quality of rooms and very good beds and rooms
Availability of car parking space. Courteous, friendly, reception. Comfortable room. Note: Be aware that we stayed one night only, en route to Switzerland on holiday, but nevertheless we enjoyed our visit to Baden-Baden and would like to visit the city again. If we do, we'll opt to stay at the Holiday Inn. Tea/coffee facilities in the room could be improved.
it was a new hotel and we were provided with a brand new room
perfect hotel, staff was very hepful and downtown is a short 5 minute walk. gorgeous city. great breakfast, parking downstairs no free WIFI, had to purchase through t-mobile.
On a buisness trip,and the hotel gave a very pleasnat and relaxed athmosphere, very plesant and helpfull staff. No not in the two nights I stayed.
The Hotel Rio is conveniently located for visiting the city center and for visiting other surrounding places (20 minutes from BadenBaden and 30 minutes from Heildelberg). We stayed in the new building and our room big, comfortable and clean. The bathroom was fantastic with a massive walking-in shower. the hotel staff was very friendly and helpful. Every morning we enjoyed a delicious and abundant breakfast. Good price for parking the car,
The room is large and clean. Specially, the dinner in the restaurant was very delicious!
Friendly and efficient staff, nice atmosphere at the hotel, dinner in the restaurant was delicious and breakfast also good
Fantastic personel - always smiling, always helpful, great breakfast, great location! Nothing to complain!
Close to Karlsruhe town center. Smell of cigarette smoke (room was above hotel entrance where the smoking guests gather around the installed ashtray).
its close proximity to the tram network. Easy to walk into the city centre. Close to place of work
Good bedroom, modern, well equipped, decent size. Helpful, friendly staff. Good breakfast in spacious dining room. We did not eat at the Hotel but receptionist happily recommended an excellent restaurant a short walk from the Hotel.
Cleanliness of the room, design of the bathroom I would not rate this as a four star hotel. The lobby looks very dated, there are hardly any additional services (e.g. no pool, no fitness, hotel bar closes at midnight), and if you're there in summer prepare for a hot and steaming night. Both the main hotel and the dependence opposite the street are very hot and do not feature airconditioning.
The restaurant is amazing. We spent a lot of money there for just one night but it was very nice.
Very well presented and great comfort. Food was excellent. Parking fee for parking car.
We stayed here for one night on our way to Slovenia. We found the hotel extremely comfortable - our room was lovely and the staff were welcoming and helpful.
The room was excellent - we were told when we arrived that we had been 'upgraded to a junior suite'. The staff were welcoming and helpful. The breakfast was amazing!! The one thing that was not mentioned when we checked in was the building work that was going on in the hotel during our stay. Unfortunately our 'upgraded' suite was very close to this (a few feet away) and the drilling started at 8.00 in the morning . . . .
As a business traveller, the internet access was great - though signal quality was a bit low during early evening. The restaurant was spectacular. I wish I had time to explore the spa services a little more - they looked incredible. It was quite nice to have parking available but it was always very full.
Smiling receptionist. Easy parking. Big room. Good breakfast. Access to town.
Staff, location and inclusive breakfast (wonderful presentation) I had some problems with front door lock..changed rooms one night later. Electric circuit breaker switch went out...Hotel Staff very responsive to my needs however a bit inconvenient.
Staff was very friendly N/A
The setting is outrageously beautiful, the staff couldn't be more accommodating and genuine. Our visit was luxurious, comfortable and refreshing. We will return only next time we will bring our Golden Retrievers with us.
Luxurious atmosphere, great bourbon selection at the bar, which also had great atmosphere and food. Staff was incredibly helpful and friendly.
this hotel and all its amenities and staff were absolutely superb. The attentiveness (called me by name every time we encountered) was unbelievable, and the hotel itself is luxurious. Perfect!!! No- I would not change a thing about the Brenner's Park Hotel.
Amazing spa. Very beautyfull winter garden restaurant. Rooms of the 5th floor
We thoroughly enjoyed the whole visit to the hotel, the staff are an absolute credit to the management. Very friendly, polite and helpful without being intrusive. Hotel is superb, I have stayed in many 5* hotels and this one is at the top . 5* luxury and food without the 5* stuffiness! Christmas time here is a must! We will definately go back.
The hotel was superb, this was our second visit, having booked with you last year. The staff are extremely pleasant, a credit to the hotel, food excellent The room we had this year was not as good this time, there was no sitting area and the room was half the size of the one we stayed in last year. It was just a regular bedroom (part of a 3 room suite at the end of the hotel. A little disappointing after last year.
The service was excellent, the room charming, great facilities, all in a beautiful garden setting.
wonderful location, good restaurant, good staff third world air conditioning
service, rooms are brand new and renovated WLAN not actvie
The food. The size of the bed, it was a twin.
The spa was not open as advertised on your site. This hotel has charged my credit card twice and has not contacted me about my inquiry. They say it is a problem with their system. No one called me back yet. I'm still waiting.
I have nothing to complain about. The reception staff are very good. Being able to take breakfast at terrace is great.
Fantastic! Excellent hotel, just a minute walk from the station. Room is outstanding. Great swimming pool, spa, tennis, squash, and gym (one of the best I've seen at hotels). Did not try the restuarant, but the locals told me it's one of the best in town.
I felt very safe and comfortable as I was staying on my own. The breakfast was wonderful and I will always remember it. The decor of the hotel was so elegant that I was continually appreciating my surroundings. Position was excellent. I cant think of anything. It was a bit difficult getting used to the European pillows and possibly if I could have had a smaller pillow as well but that is a minor detail.
The hotel was in the pedestrian area but away enough to not hear the noise. Room was very clean and comfortable. The staff was very helpful and seemed to read my mind with the things we wanted. The breakfast was great and the place very beautiful. The satelite tv didn't work well but I didn't spend much time watching it.
Good location close to city center, nice and comfortable rooms, good breakfast Missing a swimming pool
Mini-bar in the hotel wasn't automatically replenished.
Location, buffet breakfast, on pedestrian zone, cleanliness, large screen TV, and furnishings were very nice. No hot water pot in the room to make tea or coffee
Sensational room with a vast, extremely comfortable bed. Large bathroom with marble walk-in shower and full size, extra deep bath. No dvd player. And the rate offered by Booking.com for a suite was actually for a deluxe double. Fortunately the hotel upgraded us for a special price as there was one suite left available.
the swimming pool and the wellness center
excellent restaurant, very helpfull staff
Central situation, comfortable, suprisingly quiet. Ideal for a business visit to Karlsruhe - trains, taxis and trams on the door step. no
Very pleasant indeed and the staff were both articulate and friendly
Traditional hotel atmosphere with a small library and good facilities in their junior suite - really a large bedroom with seating for three to four people. The small bar allowed smoking and there was no nearby seating to enjoy a bar drink without the smoke. The clothes hangers in the wardrobe were the no-thieving type and were extremely difficult to use. This four-star hotel should provide conventional hangers as many others do.
The staff went out of their way to accomodate our needs. They were extremely friendly and the service was great. I would have liked to see boiled eggs at breakfast instead of just poached or scrambled( those were not cooked enough for our style or taste).
Hi ceilings, very spacious rooms. Nicely quiet and close to the central station Equipment in Fitness outdated and not functioning very well. Extremly expensive internet
I was only in the hotel for 9 hours, but I was impressed by the attention given to me by the staff. Only that my room was too warm
Request made at booking ignored. Night receptionist was incredibly rude.
The hotel was very neat, the rooms and bathrom were spacious, the decore is charming. The breakfest, served in a beautiful room, was divers and in best quality. We had a diner in thr hotel restaurant; it was delicious and well served
Very good breakfast selection
Good Hotel, good services and friendly staff I wish they have more Arabic TV Channels and Internet was very poor.
very clean, grate for famaly with young children
Room was nice and large. A lot of space compared to most hotels in the city. Beds were comfortable and had a nice large window. The hotel has a gorgeous design. This hotel is marvelous overall and could with a few extra amenities could be a 5 star hotel. I've been to baden-baden 3 times and this was the best hotel so far I've stayed in. Staff not very welcoming. I would recommend hiring 1-2 people who can speak english well. Wi-fi signal wasn't that strong. You have to choose between a bath/shower. Ironing boards/Irons should be in room already.
Very modern accommodations in a historic building with great location in Baden-Baden, Germany.
The building is currently a building site! Once we got off the taxi, our heart sank! The approach to the hotel entrance is hazardous. Not fenced off, with major paving and landscape going on, the path is a shingle path one end and paving block half finished the other end. The reception is Ok but once we got off the lift on the third floor, we come out into a building site again before our room! The staff was trying to do their best under an impossible situation. The hotel should not be opened at all until they sorted out the construction works. Its dangerous, dusty and dirty - a state not normally associated with German standards. Very disappointed for our wedding anniversary weekend. My wife nearly bursted out in tears!
it was cozy. bed could have been softer.
it was great no
Check-in receptionist was friendly. Room was warm. The hotel is no where near complete. They are selling something that doesn't yet exist. It is a huge building site, none of the facilities offered were available. There are wires hanging from everywhere.The walls were only plastered and not even painted. There were building materials everywhere. This place should not be open.
It's possible to park out side the hotel without paying 8 euros.
Clean, comfortable, nice small touches. The spa was fabulous! Location. Taxi was 40 euro not 25 as written in hotel info book.
I did pay 260€ for one night in the smalest single room I have ever seen (and I travel every week for diferent places in the world). Too expensive; low quality.
The Hotel Aviva is extremely new and clean. The design is very modern and open with many windows and 'hip' lamps, chairs and other furnishings. The bathroom is large and clean. The breakfast, which is included, is incredible, with anything you'd like including bacon and eggs, cereal, yogurt, etc etc. During a particularly hot spell here, we asked the staff for a fan (ventilator), which they didn't have, but they promptly went out and bought many fans. The wlan/wifi is free and easy-to- use. All around excellent hotel.
American style breakfast-scrambled eggs,sauage(links+paddies), bacon, outdoor sitting area No washcloth to use in the shower
Nice and friendly staff. Good facilities
The staff was very friendly. The hotel was modern and groovy. The breakfast buffet was hands-down the best ever. Loved the gummy bears around the lobby. The extra bed in our room was not that comfortable,but this was to be expected.
It was a very well designed and comfortable hotel. The free internet was very useful. Moreover, I have not had such breakfast before. Thank you. The hotel is a little far from the city center but you can reach there in 5 min. by a public bus.
Excellent italian restaurant 5 mins walk Building works woke us at 7.20am
value for money, good location
the room was vey clean and modern, equiped with all the facilities you need. breakfast was good and staff was very friendly. modern and clean hotel room 203 is too close to the reception and bar and there is no wall or hall door in between, so we had a lot of noise and little sleep. there were not enough parking spaces.
The carpet in the room was very wet, it seemed that the previous occupant let the water out from the shower and it went out into the room, it was saturated for meters around the bathroom door and because of this the room had a nasty smell.