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postion to town was good. not very friendly staff. stayed in newly refurbished room but no lock on bathroom door and front door rattled.
Nothing in perticular but was not impressed. Location, was given the impression that it was surrouned by coutryside but was in the middle of the town. The Dinner was very poor. Over cooked vegitables, watery coliflower with no taste, I have erased the rest from my mind, thank goodness.
old fashioned style, very good breakfast, generally good value long walk to the car park
convenient central location As usual poorest rooms for single occupancy - at the end of the hotel, no view and over ;ooking the road passed and into the car park. Circuitous route to room and no assistance with luggage
beautiful hotel well furnished. no
I liked the location and the quietness. Had a lot of problems with the water...hot and cold did not work well. A lot of air in the lines caused the water to go on and off during a shower. I do not have any complaints per say, just a problem with the hot/cold water. I still liked the hotel.
the location of the Abbey is just perfect, be at the centre of the town. the hotel is clean and nice as good as the staffs. anyway i stayed at a wing of the abbey that doesn't have an elevator. it's rather difficult to move with a big luggage.
room service annexe not in keeping with main hotel appearance
Value for money - clean room and good breakfast The heating levels in all rooms were set too high for us
Helpful staff. Evening meal and breakfast both very good. Very comfy bed.Room clean. Perfect location for my business trip.
lovely rooms. excellent facilities
our room was very spacious and very clean,but quite a long walk away from the main block. everybody was very freindly. we eat one night in the restaraunt,we did nit feel the layout and organisation for a evenig meal was very personal and private,felt like you were eating in a canteen,and food was quite expensive for what you got. more than adequet for breakfast though,breakfast very good.
easy access to Cotswold countryside
Food is very poor value for money, breakfast is poor
service was good room service was slow it took 50 miins and fire alrms consistantly going off
the bathroom was poor and basin drained very slowly.
The rooms were comfortable and well equipped, staff freindly and helpful the setting beautiful. What let it down was the restaurant which was pricey and the food average or less. My daughter is a vegan and ordered olives and bread as a starter from the menu. We asked about the composition of the chopped olives as my daughter could smell fish the waitress did not return, when we finally asked someone else they came back and said anchovies were included and a bowl of balsamic vinigar by then we had all finished ours. For mains we ordered a selection of vegetables and asked them to include some mushrooms and asparagus, what was delievered was a plate of boiled cauliflower, broccolli and carrots. They called this stir fry and charged us £12.50
Breakfast good choice Room a long way from entrance
Friendly. Quiet. Staff were helpful. Good facilities - pool, resturant, bar, taxi service etc. Hotel loks a little bit old in places.
it was just ok, didn't feel 4 star access at arrival, directing you to carpark at back then through staircases and corridors back to main reception we could have accessed from front, felt like a delivery not a guest, the room smelled badly of damp, as must the others as the whole corridor did.
Brand new hotel, ideal for what we wanted None
the cleanliness of the hotel and it was quiet and peaceful the only issue we found was the bar isn't open for serving alchoholic drinks after midnight and there isn't room service
Very clean and modern rooms. Food good but restaurant small especially when you have a coach trip staying who fill up the restaurant. Would stay there again. On booking I requested a room not above 2nd floor but was allocated a 4th floor room. This was changed but if they had read my instructions should not have happened.
Sp0tless Communal check in bar and resturant multi purpose area not satisfactory
The hotel was super, very good room, breakfast etc reasonably priced in comparison to others of similar or better rating. Had stayed at the Queens hotel before which has a wonderful situation but preferred this hotel which we thought was better all round except for location at half the price. We had to use the car to get into Cheltenham, to walk in, shop and walk back would be too much. However it was worth it.
Wonderful warm welcome and very well trained staff. Excellent.
There had been alot of attention to detail throughout the hote Head room in the bathroom is limited and also the soundproofing was not great
nice clean room, was not asked if we wanted a "turn down service" and lots of photographers all over the place.
Stylish interior, good breakfast choice, friendly and competant staff. lackof headroom in ensuites
Wonderfully kept property, tasteful decor. Friendly staff. Enjoyable stay. A little far from the city center for walking, but seemed to be a good base for exploring the area by car.
Premium room was superbly appointed, and spotless. No
Very friendly and helpful staff both front of house and in general. Particularly proactive in recommending restaurants in Cheltenham and organising efficient taxis. Room was well decorated with modern amenities. Loved the feel of the Regency house itself. Would be scratching around to find a negative.
The hospitality and service were fantastic. Excellent location and surroundings. Family run. The size of the room was pretty small!
Convenience to the centre of town,parking,and being in a quiet position,spacious rooms,and good breakfast, hotel has friendly helpful staff,a very pleasant stay. None
Stylish and comfortable townhouse hotel located within 5 minutes' walk of the town centre. Excellent value and free parking. I can't imagine wanting to stay anywhere else in Cheltenham.
The breakfast! It was not "10 minutes from town centre" unless you were a teenager on roller skates! For a middle-aged lady it was 20 minutes. OK in daylight but undesirable after dark.
Only way to descibe hotel is first class accomodation
Friendliness, welcoming, Comfiness of the room and breakfast. It was warm with sub-zero temperatures out side! Nothing
very near to shops room was clean and warm bed was a bit hard kettle had to be plugged in on bedside table not near tea ,coffee ect
Rooms well furnished and decorated
Good facilities. Convenient to town centre. Good breakfast. All in all good value for money. No. I'd stay there again.
A very stylish, friendly hotel. Clean and comfortable. Very helpful staff.
The friendliness of the staff.
Quality and cleanliness of room Checkout is a bit fraught
Atmosphere and breakfast in conservatory! More information about what and where things in Cheltenham were- in file in room!
To be honest, there was not a thing I liked about the Hotel. The Hotel appeared very drab and shabby. After ordering a very expensively priced cocktail costing £8.00 at the Hotel bar, I was told if I wanted peanuts it would be another £3.00 please.
Central location. Bed very comfortable. Problems getting any food after 2 p.m. particularly Sunday (day we arrived) No lunch! No bar snacks/sandwiches! Also apart from the dining room you cannot get a light meal in the evening. Also our request for room overlooking the Park was ignored
the staff were lovely, the room was very clean
Extremely pleased! Everyone was so helpful and kind! Room was very nice and cleaned well every day. Room service perfect along with huge food selection in restaurant. It really couldn't have been any better! Not one single thing! Someone mentioned a new owner within the past week I was there but I did not see any problems with that and the service at all. I would stay here always. Wish all were this great and perfect!
Location. Room was comfortable and clean. Noise from the street outside. Despite the windows being shut, we had two nights disturbed sleep from the traffic and noisy passers by.
The staff were extremly helpful and friendly, always on hand and polite. Also I ws a great location. Slightly disappointed with the inside of the hotel. I have always wanted to stay there as it is the premier hotel in cheltenham but found the interior very old and seriously in need of redecoration.
Old style hotel, good bar and perfect meeting place for Cheltenham race week, walk to points of interest in town. very noisy at night and the whole place is tired. For racing only.
location & breakfast. the room had sloping ceilings, which was arkward because im so tall.
Excellent decor, friendly staff, good breakfast, clean, comfortable, well- maintained and stylish. Lots of nice touches (papers available to read at breakfast, massive vases of lillies in the sitting room etc.) Good position in town. None
Beautiful decoration of the rooms in true victorian style but which were comfortable and relaxing to be in.
Very clean and comfortable. Good sized room with super bathroom.Excellent, albeit slow, breakfast. Good location.
This was our second stay at the hotel because it is very centrally located with good access to the centre of cheltenham which is only a 5 minute walk away, but it also also provides a very quiet location when in the hotel . The information available within the hotel is also excellent Nothing
Good location with parking. Good size room, good products for bath and tea, coffee in room.
Beautiful rooms, beautiful hotel, great location close to shops and places to eat/drink. Breakfast took over an hour the first morning as they are cooked in the order that guests arrive in the dining room and we all arrived at once!
Location, welcome, decor, presentation, comfort, facilities My husband is tall. If we had known in advance about the sloping eaves we might have upgraded the room
Clean, very comfortable bed, great power shower, great breakfast, friendly reception, good location. Room was cold when we arrived,flex too short on kettle, had to ask for towels.
Excellent for friendly staff. Accomodation was small but adequate. Modern but in keeping with the surroundings None
the room we were given was covered in urine stains form an occupant having had a dog in there we counted approx 16 large stains and the room smelled
There was not one thing that was good! Would like my money back as worst hotel we have been to in the uk. Even rang them yesterday and got nowere....
Pleasantly laid out; clean and tidy; cheerful staff. Pleasant decor in the room and attractive/practical shower room. Simple but good value breakfast. Poor lighting in the room (300) . There appeared to be an intermittent electrical fault in one light fitting which we mentioned, was apparently dealt with, but wasn't resolved.
Quiet, discreet, clean, easy good car park, hotel not in town center no fast food or possiblilty to eat a meal, but good breakfast
Clean and bright environment No lager on tap on night I stayed, and excessive price of bottled beer.
lovely large room no
Easy and with a family of 5 plus dog it's hard to find somewhere that works - we had adjoining rooms. It was handy from the motorway and did the job. Overnight motel.
Rooms were comfortable, clean, with nice ensuite. Bed was lovely. Breakfast was not good, too little room for too many people, staff had problems keeping up with demand, so jugs, food containers etc were empty. No real tea or coffee just out of a machine. Just sausage and scrambled eggs which did not taste nice. Fruit juice out of a machine which had an aftertaste.
Friendliness of staff, convenient location of hotel, room was exceedingly comfortable and immaculately clean.
it was relaxing.Very close to shops and town centre.Very close to eating places. No
Very happy with the welcome received, the manner in which we were treated was both personable and professional. We will be staying again soon. N/A
Friendly and welcoming staff and owners. Room very clean and comfortable. Good breakfast. Convenient for town center and restaurants.
Having stayed there 12 months ago, when I was extrememly satisfied, I rebooked again without hesitation. As on that occasion, I Had no complaints so will stay there again when the need arises in the future. The small number of car parking spaces within the boundary of the hotel. However, there is sufficient unrestricted parking on the wide road outside so is not much of a problem.
Well run, friendly hotel in an excellent location for Cheltenham's shops and facilities. Good breakfast, attentive staff. The room we were in was rather small
Very welcoming on arrival, room warm and comfortable. Excellent breakfast, staff very efficient. Owners took the time to introduce themselves to their guests. Would reccommend this hotel.
The excellent customer care- accommodation and breakfast superb
Quiet location but very close to the centre of Cheltenham. Helpful, informative and smiling staff. All was very good.
Good situation for shopping and meals out. Able to use nearby pool for free swim (5 mins walk) . Attentive owners happy to offer suggestions and very clean room. Slight musty smell on entering our room each time despite leaving windows open but soon un-noticeable so only a very minor point otherwise good.
The hospitality was wonderful, the premises itself was beautifully kept, light, bright and spacious with views to die for. The room we had was really spacious and they hadn't forgotten those little touches that make all the difference, flowers on the bed and a few chocolates plus bottled water as well as the tea coffee, biscuits! A lovely welcome on arrival with tea and cakes in the lounge went down a treat. Breakfast was really good with an excellent selection, we really enjoyed our stay!
The hotel was lovely. We have travelled for 2 months and this was the best hotel for warnth and friendliness, great rooms, great area and every welcoming owners where nothing was too much trouble.We will love to come back again.
Staff (who were actually the owners. Location. There were cobwebs in the bathroom. There was a lot of noise which sounded like radiator pipes kicking in which did wake us up very early.
This hotal is so excellent! Staffs were very kindness and freindly. A room with view and larger than is offten the case. We ate full English breakfast. It's so good! I always recommend the hotel to anyone looking for a venue.
It is proprietor run and the husband and wife team is very friendly and attentive. Excellent cooked breakfast. The ensuite, but the owner is having that upgraded soon.
made to feel very welcome.
Lovely and unusual place to stay. Food and service excellent.Breakfast in conservatory most enjoyable. Room a little dark. En-suite needed a little refreshing.
the welcome and help from the owners; the good sized room; the view the shower in our room tended to flood the bathroom floor
Owners of the Cleeve Hill Hotel are most courteous and helpful. Delightful to converse with.
Very pretty , comfortable room, and nice view from the window! There are sheep and cow at the hill - back of the House -. And owners are kind, friendly. I had great time!!
I like it. it was good value for money!
nice location,friendly staff,fantastic breakfast. expensive for a 2 diamond hotel and quite dated.
Proximity to city centre. On-site free carparking. Evening meal facility. Bedrooms could have done with a refurb.
The hotel was really friendly and welcoming The prices of drinks and food was a little high
the hotel is set in lovely grounds and in a quiet area of town. the staff were very helpful
Very clean room and friendly polite staff. Good quality sausage at breakfast - always a good sign:) There was a chair in the room but it was too low to use with the table so that made it awkward to use my laptop. I would have liked more beans at breakfast too. Nit picking I know.... but otherwise good value for money:)
clean, good facilities, pleasant surroundings decor felt a bit out dated, tea in rooms was not great quality
Bit dated but excellent staff and service would have liked freeview on the tv
Friendly bar open on our return late evening, and delicious freshly cooked breakfast. Tea-making facilities in the room - there were only 3 Earl Grey tea-bags supplied. There was no ordinary tea, coffee or biscuits to choose from for our morning drink.
The facilities were excellent. I really enjoyed my stay at Malvern Spa. Nothing
The facilities meant we could relax and they weren't too busy The fact that all treatments were fully booked
Excellent lesiure facilities - very helpful pleasant staff- good restaurant
Not necessarily bad points; just think you would like to know. I ordered two newspapers that weren't received. We had two drinks in the bar. We were not asked for our room number or payment, and there was no-one to offer to when we finished. I raised it in order to pay when checking out - as there was no document I was told there was no charge. Very nice for me but I hope your hotel does well and stays in business.
Staff try their best to be helpful, the sensation of being in a steaming pool while its zero degrees outside is quite cool, prices are reasonable and the food is good. Room windows dont open so it can get a little stuffy and the arcon makes noise, spa facilities other than the pool are fairly basic.
Staff were helpful, hotel clean, enjoyable spa and pool which merged with outside. Ddin't eat there but menu looked good. Overall good value for money. Book early for treatments on week-ends as wasn't able to have tretment of choice due to short notice.
Wonderful No bad points at all, a first
The Spa is a wonderful, calm and comfortable area. Plenty of comfy seating and papers to read. The breakfast was delicious. Staff were cheery and polite always.
The hotel in general was very clean and comfortable and the location was very close to the business venue I was visiting The location would not suit some being situated on a business park. The car park though adequate only had a temporary surface which detracted from the external appearance.
THe hotel and location
It was clean,comfortable and relaxing. A place to recharge the batteries. I have no negative comments to make.
It was good value, especailly at teh discount rate.Breakfast staff were very friendly. Two lifts, one broken, other only held3
Good breakfast Toilet seat was broken in our room, it was just sitting unattached on top of the toilet. Long (human!) hairs on the bed cover
food and accomdation was excellent - great value wekend break perhaps only small thing was to have better pilllows
The staff were very friendly and helpful. Also to be upgraded without any additional charge is always a bonus. I felt the prices for wine were a little steep.
As above - price of drinks
Modern, clean, large sized room with all facilities including fridge (with fresh milk!), tea-maker, etc. Comfortable, king sized bed, air conditioning and all usual bathroom requisites. Staff were all very helpful and friendly. Set in own grounds with ample car parking. Semi rural location on scenic A46 to Bath and within short driving distance from Cheltenham & Gloucester. Also within reasonable distance from Tetbury (i.e. Highgrove & Westonbiirt Arboretum) & Stroud.
Clean well appoinred rooms. Pleasant view over Cooper's Hill. Excellent breakfast.
The breakfasts were superb, very wide choice and all excellent quality. The evening dinners were very poor, only a limited menu which is only changed about every 3 months and the quality was not good at all. Difficult to believe that the same kitchens prepared breakfast (see above) and dinner.