Staff are honest, helpfull, place is luxury and it's suitable for group of friends or family.
View, cleaness of rooms
Area (Al Fateh) is far away from shopping area a shuttle will be good
I stayed in a 2-room and 3-room appartments. The most notable thing about this hotel is the cleanliness of the appartments and thier huge spaces. Everything is clean and shiny and the beds are awesomely comfortable. The staff are very friendly. All members of my family enjoyed the buffet breakfast. My children used the outdoor pool in the 20th floor. It was always windy which made the water a bit cool. The steam room and Suna were nice. The kitchen was fully equipped with all what you need to cook, but we were in vacation mood and my wife said Do Not EvenThink about it. We really enjoyed our stays.
I would prefer an indoor swimming pool which would be safer for children.
i booked for four guests, but we did not have 4 beds. it was good for a family but not for friends.
The hotel was good but the price was very high. for such location and time.
Customer service was poor as they refused to let us check in before 3PM as in other hotels the check in is 12pm. After that we found that the flat was not even ready 100% as the floor was still wet. i expected to get a great customer service from such hotel brand. in addition the staff of the reception including the supervisor were unfriendly.