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Hotel staff great; rooms basic but completely adequate; breakfast good - liked the use of local farm products (e.g., their yogurt and jams); good value for money. Restaurant food left something to be desired - but breakfast was just fine.
The hotel has an excellent location. The accommodation are simple, but very comfortable and clean. The breakfast could be better. It lacks variety.
the attitude of the host to us as tourists was outstanding late breakfeast [ served at 9 o'clock]
Very nice hotel wwith a relaxing atmosphere and nice staff
A very honest down to earth hotel, friendly helpfull staff, could not do enough for one.we hopr to return agian sometime in the future.
Poor food quality
3 excellent swimming pools, 1 of which indoor; great view from the hotel; excellent value for money; great location, real close to Mangualde, yet you have to have a car; nice restaurant near by. the breakfast was very simple, only continental; everyone should wear caps in the indoor pool, yet, nobody did and there was no staff noticing that.
The pool was great. Enjoyed the view. Staff was nice. Bathrooms looked newer. Wish they had a fridge in room.
Very kind staff Old building and rooms, old linnen, but still clean.
Excellent WC Reserver double bed and got twin bed.
excellent view from the balcony. hard to find the hotel.
Excelent location and good value for money
Location Very poor restaurant meals
Good location for a quiet break A little shabby things like curtains not working perhaps a few flowers in resturant would be nice (just a couple of stems in small vases on tables) Found it difficult to find could do with some more signs or clearer directions
Room was very clean and bed was excellent. View is superb and the surroundings are outstanding! Tv set had a small screen.
The architecture is excellent and gives a sense of space like few places can give when travelling.
The staff cordiality, the building, the room space, the overall elegance. The fact that a golf event was going on during that weekend and the common areas were a little crowded.
The Pousada was a great place to stay and is located in the best spot. The shopping center is nearby and so is the city center and the historic district. The room was great the jacuzzi and spa was great everything was fantastic. I am of portuguese heritage and came to visit family about 1/2 hour away in the countryside nearby. I wish I would have found this place sooner. Even if I wasn't familiar with the area the staff and location of the hotel is a great value. I would recoomend this pousada for vistitors and portuguese alike. 5 stars! the central bar area could be somewhat more animated.
Spacious room, original but excelent location of bathroom: turned away from the bed. Attention to all details. Excelent restaurant. Access to indoor swimmingpool: no attendants to be found
After two weeks of touring Portugal I appreciated the calm atmosphere of the pousada. The staff was extremely helpful.
Very nice reconstruction of the ancient hospital. Wonderful space. Good price value at this time in low season. The noise of the bathroom exaustion is a little boring for me that have dificulty to sleep with noise.
Extremely friendly reception staff; unobtrusive staff at breakfast, exceptionally comfortable room (really understated on website photos); great location, stunning lounge area - Viseu is a really nice, smart town - peaceful location, handy for Busaco military museum. Not at all. Others have said it was hard to find the hotel, and this is becauase it is brand new, and the town has not yet erected signs to the hotel and locals do not know it. It is worth asking locals for the rotunda com o Pingo Doce supermercado - then they'll know how to direct you.
absolute top in portugal
Second time that we reserved this hotel. Large confortable room with a nice view. Very good breakfast and possibile to take it outside. spa available including sauna, hammam, jacuzzi and indoor swimming pool. Design hotel with very good quality. To improve the cleaning of the jacuzzi and the hammam...
The staff at the Montebelo are exellent it makes your stay easier.
Great hotel ! Nice facilities and good restaurant.
Excelent breakfast The windows where dirty and the bar by the pool is a mini cabana
space, view, facilities not enough parking space
Penthouse with indoor swimming pool, sauna and turkish bath; outdoor swimming pools; towels available for each activity; good breakfast; easy to park the car; Computers with free internet access Nothing to say..
Good service and nice view from room.
It's a really 5 stars hotel.
Friendly staff. Clean room. Good breakfast.
5-Star luxury at a very accessible price. We liked everything - the pool and spa were a reason for choosing this option. Hotel is in a quiet area within walking distance of town centre.
Took us 45 minutes to find hotel. Stopped and asked for directions three different times.
Well, it's a 5 star hotel in an old palace, what can I say. Somehow I expected more from the room, though. It was very good, but like in any very good 3 or 4 star hotel, nothing really special. If you get a good rate, then it's OK because the building is impressive. But paying something like 100 for a double would not be worth.
Central positon in City. Car parking facilities. Friendly staff. Excellent facilities in room. NO
The building and historical location Definitively the hotel has not a 5 stars standart
friendly staff, sitting room great space, choice of inexpensive and luxury rooms
Building design and hotel restaurant Finding the hotel in the town by car
i liked the common rooms they were spacious and comfortable the bed was NOT 5 STAR, poor pillows and mattress. The service was also substandard. no one helped us with the luggage although there were plenty of people in the office ares. staff was very friendly but lacking in training. Also there was no business center to check my email.
beautiful place in a very good location
Liked the atmosphere of the hotel, a completely restructured old building. Very well maintained, beautifull location and scenery, friendly staff. lots of comfort, very clean. We did not appreciate the coffee at the breakfast, from a machine, awfull taste. Other than that there is nothing to complain about the breakfast.
The staff were very nice and helpful. They did everything to make our stay pleasant. Breakfast well served and delicious. Very good location. Viseu is quite a nice place to visit and shop. The mattresses on the beds were terrible!!!! But that was about it!
The hotel is in the center of the city and is very quite
location to old town, friendliness of front desk no bellhop to take our luggage to and from room.Breakfast did not start until 7:30 which was late and we left the hotel without coffee.
Friendly staff on front desk. Smoking. The smoke from the bar was filtering into our bedroom. The room was fogged with cigarette smoke. Smoking in alll communal areas.
We found the hotel to be very welcoming, the personnel were very helpful, the food good and the rooms comfortable and very clean. The location is easy to find and well placed for visiting the shopping areas. The parking is also practical and easy to enter and leave. Nothing to report.
Superb position with easy pedestrian access to the old centre of Viseu. As with most of central Portugal the accommodation is somewhat old- fashioned, but the room was large, clean and totally workable. Friendly staff and on-site easy parking ( a real benefit).
it being so central room too small, dinner not so good
Room clean and proper.nice breakfast. Atentive personnal. I find no errours
Good location, nice rooms, nice pool.
Reasonable price for offered services.
Very nice location and attractive ols style casa in the pictures, beautiful garden Hotel was empty , only one more room occupied , this did raise some concern
The hotel is an old, beautiful family house. It's full of history and the guest can certainly breathe the history while walking throughthe very well restored and maintained facilities. The gardens are beautiful and very romantic. The service is good and attentious. Rooms and whole hotel is very clean and confortatble. Only minus is the location, since there's not much around, so it's a good option if you're looking for a getaway...
The staff were helpful. Facility was clean and comfortable. I would give it my best recommendation!
The hotel is one of the best in Portugal. Despite it's location in the city center it has an open swimming pool, all day working restaurant and convenient parking lots. 3.60 euro/day Internet access in a room is suitable and better than in other Portuguese hotels. The staff is very friendly. The hotel exit is to the central narrow street. It took about 40 min to leave the hotel after check-out by car as the exit was blocked by two service trucks.
Friendliness of the staff - and in primary - the restaurant on the hotel - perfekt service - We felt wellcome - !
I liked the 24 hour reception duties. The breakfast was lovely and all of the staff were very attentitive. I thought that there could of been more lighting in our bathroom around the bath area as i almost slipped as it is very dark.
Central position, parking and clean No hair shampoo in bathroom!
Nice, clean, good value for money, the hotel staff, the cleanliness. The 'rush' for breakfast. Closed at 10 AM sharp... :-)
The food, the daily available free newspaper
great staff and very helping,clean and very nice hotel
Friendly staff, very clean rooms, near some local shops, free car parking little expensive
Staff always very helpful. Good sized clean rooms. Excellent Value
Central location, but tucked away off the main road, so you wouldn't know you were in the centre of town. Had character, was clean & comfortable and value for money - and had internet access & pool Yes - the pool was closed for cleaning, which I did not know when I booked, or I might have looked for somewhere to stay closer to the place I was visiting. (I was on a dual break where I was partly on business and partly relaxing.) Fancy cleaning a pool in july! That's why I have marked down the facilities. Also breakfast culd include a few extras like eggs, etc
Excellent facilities. Beautiful and quiet location. Very friendly staff. Nothing.
The environment of the hotel is very pleasant, facilities are old but comfortable, so we feel like going back in time, staff is very nice, excelent option to relax!! Breakfast is poor, does not correspond to the expectations.
Beautiful hotel with great surroundings.Great value for the money.
We chose this hotel with out knowing anything about the place and were very suprised to find such a charming place which has the atmosphere of a pousada.The room was very spacious and had beautiful antic furniture.
The hotel is an old style english hotel. Very nice. Has it's charm. Value for your money: A+ No internet in rooms and W-LAN in public area very expensive. Should be for free nowadays. The matrasses are as old as the furniture, which may be painfull, depending on the state of your back. For the ones who might be interested: There is a railway passing right next to the hotel. People with light sleep may have a problem with this. However, I don't.
The stay was very pleasant and I can point out all the ambiance completed with the fire places
Perfect relaxation and great value. The food was plentiful and beautifully presented and great care taken by all the staff.
The pool was a little far away from the hotel.
The sound insulation is terrible. The lack of a ramp in the main hall, made us carry the bags over a flight of 4 steps. We could hear the next door neighbour talking on the phone over the wall. It does not live up to its 4 star rating!
Large, comfortable, pleasant room with balcony. Good location and decent breakfast. Chain hotel so rather impersonal. It took ten minutes to get my key from the rececptionist on one occasion as she was on the phone.
Location of hotel allowed easy access to Estrela mountains. Staff were as helpful as possible and nothing was too much trouble. Very accomodating.
location comfortable staff friendly reasonably priced en suites a bit dated,maybe fixtures and fittings showing their age breakfast very limited
Clean and comfortable rooms, great location, very nice stuff! There's no fault to be find!