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My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Great location, whole new object.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Location, English speaking staff Had to pay for parking
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Location is great, very close to the train station. Reception staff really helpful during our stay. Despite been on a main road I found it to be very quiet. I left clothing in the wardrobe, I called the hotel twice and also emailed them, they said nothing had been handed in. It would have been nice if they checked immediately rather than wait for house keeping to find it.
Proximity to the Hauptbahnof
Cleanliness and comfort of the rooms. 24 hour tea and coffee facility at reception which was not charged as no facilities provided in room as is usual in hotels in England. Excellent reception staff.
Great location right near the station with very helpful staff. The shower curtain was in a bad state and required replacing.
Very friendly and helpful staff Proximity to the station / trams etc Comfortable beds - quiet room at back of hotel First room offered was at the front of the hotel - very noisy and vibration from street
Nice hotel, not too big and very friendly staff. Excellent location in Mannheim Nothing to report
Good location, nice breakfast and nice staff The shower was horrible in room 203
it was comfortable, no complaints
It is close to the train station, convenient for traffic Poor facility.
The staff was very helpful. The breakfast was great.
good breakfast, clean room, although small room the curtains could not be closed completely, so there came quite a lot of light through
room is big enough; the staff are friendly and helpful. The public transporation is not so easy to access from the hotel to the other parts of Mannheim.
friendly staff. price / quality ratio is not in hotel's favour. Dusty room with old furniture. Only stayed there becaure other hotels were overbooked already.
Poor quality of the equipment in the room/bathroom. Problems with the internet connection.
Staff very friendly & location good Renovations programme ongoing, no advance advise when booking.Paint odour very strong & objectionable.Room allocated not acceptable, sought & got change of room.
one receptionist was quite rude - the rest were nice. Also when asked for a towel and glass at reception, I never received it.
Very good situation, not far from the city center. Lot of restaurants and terrases in the surroundings.Very polite and nice staff and a perfect choice for the breakfast. The car traffic is a little bit too heavy and noisy.
Free Wireless LAN. Very good breakfast. Big and comfort single room. Friendly and helpful waiter and waitress. Best thing is, there is a electric kettle available in each room, which is widely missing in most hotels in German.
The breakfast buffet is nice and was included in the room price. It's right at the edge of the town centre, so handy for getting in and out. Rooms are OK, but a little old. No airco and opening the window is very noisy as it's on a busy street.
The room was clean and quiet. I had to do some work but the wifi was unreliable and pretty much useless. My wife's wallet got lost in this hotel. We don't know how exactly. We asked at the front desk whether they found it and whether they could contact us when they did, but we got no response whatsoever. The two people at the desk just looked at us. It was very awkward. (I'm German, so this was not a communication issue.)
Very close to train station.
the room was really clean, nice location and nice staff my room was on the side of the street, some noise from the street.
The hotel was comfortable and warm. The restaurant offered a wide selection of local dishes which were well presented, freshly cooked and very appetising. Selection of local wines was excellent for a small hotel.Nicely decorated, clean, quiet. No lift which could be a problem as all bedrooms are on first or second floor.
Dogs was allowed and without additional costs, Breakfast was very excellent No lift, elevator, Parking places was far and very dark
Clean rooms, pleasant staff, conveniently located, reasonable price. Rooms got very stuffy when it was hot.
Location in the heart of Mannheim, 2 blocks from the main train station. The building has character, the rooms are large and clean, the beds comfortable. Our room faced the front and the road can cause traffic noise. On Saturday night the street was full of party revelers, very loud ones. The party lasted until 4am. My husband used ear plugs, which I finally did as well. The noise is muffled by good windows, but be aware if you are noise sensitive, and ask for a back room.
Good location,near main shopping area (Konigsallee), and old town.(Altstadt)
Beautiful, large and clean room, beautiful and very clean bathroom. Good breakfast, excellent position, very kind staff. No elevator
cnvenient, comfortable, very nice owners
Excellent hospitality Maintenance of some facilities maybe not enough
neat and clean. helpful staff. though the official time of checking in is in the afteroon, i was able to get a room in early morning. didn't want to pay for the internet.
The situation of the Hotel was excellent,especially for shopping but alsoa short distance to the Main Railway Station.The room was com-fortable enough and the breakfast acceptable Nothing
The room was excellent. For a family of 2+2 we were given a spacious room with a double and two single beds. The room was excellent and the staff seemed genuinely pleased to see us. We found the area quite noisy until early in the morning (we did stay for a saturday night); so we had the no aircon/noisy area/hot evening dilemma. We also felt that at €7 ea., breakfast was expensive with only a small range and no hot food on offer. The breakfast room was small compared to the size of the hotel - perhaps they expect you to eat out.
Good position, comfortable bed, large room, clean and tidy. The street lights were too bright but the curtains were too thin and didn't darken the room adequately for sleep
The location is good. Our room is next to the smoking room, so the air was very bad. There were 2 doors. After the first door there is a bath room, but the first door has no key. We did not feel sure. Furthermore, you have to pay for the breakfast. So, it is not so good price.
It was a small room but perfect for what i needed since i was gone most of the day i just needed a place to stay. it was very clean and nice. how they changed the towels everyday whether i used them or not.
convenient place, accessible from everywhere internet connection did not work
at the city centre no services available. television channels all broadcast in German Language
access to the hotel. having your own key and getting in and out like your home was great
people (stuff), quiet although in center of the city, close to everything no
Yes. It is conveniently located opposite the train station. Free internet. 24 hr bar and coffeeshop.
The location is excellent being only a short distance from the station. Also free Wi-Fi & a buffet breakfast are included in the standard room price.
close to transport, staff were really helpful with a medical issue that arose too hot no air con in the room. When i opened the windows, it was too noisy to sleep well
the wellcome of the desk people little charm & room near the outdoor neon hotel sign
Walking distance from the main station and city centre. Free internet. 24 Hrs coffee shop / bar. High windows. No outside view.
very good beds and a tasty breakfast, we stayed for one night the noice outside, but that is the risk when you stay in a busy center
location is good, near train station rooms are not cleaned properly. Furniture is very old and stained. There is no SWhampoo in bathroom. Internet is not working properly.
I did enjoy the breakfest downstairs. The bed was very comfortable and I had a nice view of Mannheim. I did enjoy reading the newspapers. I wished the Wi-Fi was more reliable. It only really worked downstairs in the lounge.
Large clean comfortable rooms, breakfast included, nice staff. I had to change room because the shower didn't work - either you freeze, either you burn (beware the 3rd floor rooms!!). Great location next to the train station, but I found the Hotel Mercure to be better value for money (cheaper and better, but the location is much less convenient). Also the corridors stank a bit of cigarette smoke.
It was a very good hotel and the booking on line is great. Booking .com has become my friend here in Germany I think it would be nice to have had screens on the windows, otherwise it was a great hotel and I was able to relax and regain my perspective.