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Price, breakfast Noise
The old fashioned style and age of the surroundings. The Ghost waking us up.
There was no hot water in the shower
Location Room over the High Street, too much noise!
Well, It is the first time I live in a hotel with almost 500 years history. The room is a little small...
the decor of rooms noise outside at night
Nice Helpful Staff,nice clean enviroment Menu choise a bit limited,
It's location, it is on the high street and could not possibly be any closer to town even if they tried! Nothing
It was comfortable and warm. It was extremely noisey on a Monday evening because of a regular band practice. No one was made aware of this. It was so loud that you couldn't stay in your room because of the noise and vibration.
Friendly staff good atmosphere
The Staff were freindly and in town centre N/A
friendly staff poor quality shower
breakfast staff were good staircases were difficult to manage for senior citizens found the arrivals desk staff were not very friendly
Warm welcome and friendly atmosphere. Comfortable room and good full english breakfast. Value for money.
Size of the Bedroom (No 14) Lack of a shower in the bathroom and the steepness of the stairs.
My niece stayed there and liked it N/A
Pleasant spacious room Situated on rather a noisy corner at closing time on a Saturday!
large double bed and a good breakfast Windows rattled and layout of bathroom could have been much better
Quiet, spacious, relaxing, traditional, unpretentious, central location in a lovely town, natural charm of staff. Very 'Suffolk'. We didn't think the modernistic logo outside the hotel was appropriate (we saw more in similar style around the town). Good, traditional typography giving hotel name would be more in keeping with the building and the location.
All staff and food where very good and very friendly we had a very nice stay
The hotel is very nice, and also Jackie and her sister let you fill immediately like at home. This is the right place were stay after a long day of work...
Staff very helpful. Room was very clean and good value for price paid Outside area could have been cleaned and more could be done with the bar and outside areas to compete with the Crown accross the road !!!
Very friendly staff, good food, excellent value for money
Atmosphere created by a 15th/16th Century inn - not too sophisticated, but comfortable. Menu was limited oin second night by "off" dishes.
Excellent welcome by all. Food, room and atmosphere very friendly and relaxing. We knew the area but would not eat anywhere else after first night in the restraurant. Had to wait for the Toad in the Hole, but well worth the wait. Should be a 5 Star rated country hotel. Used to be in the tourist business in Devon. Excellent standards. Only one comment. The water pressure in the shower. Experienced this in my own holiday park in Devon. Need to have a water pump installed to equal out the pressure.
Lovely hotel in nice location, staff were very helpful at all times, food good We were in a lovely room but there was a constant humming noise coming from behind the wall next to the bathroom (sounded like a pump of some sort!)This went on through the night which was very annoying.Also on last morning my pot of butter actually smelled of garlic! Obviously it had garlic in the night before but thought they should have checked this as it totally put me off my toast!
Comfortable room, spotlessly clean. Nice bar/restaurant room. Stair carpet was filthy - and seems to have been like that for a while. Breakfast was disappointing, in particular the attitude of the lady cooking / serving. We felt we were intruding on her day.
Excellent hotel in fine location very enjoyable weekend. At good value.
we were made very welcome right from start..all the staff were very friendly,and happy.they gave us info on places to go nearby.. nothing that we did not like..