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friendly staff N/A
The location was great, just in town, but not too noisy. Great parking right out the front too. This is no longer a 4 Star hotel. It's decor, service, standard of fittings and facilities was not of 4 star quality. The restaurant and bar were both closed and we couldn't even get coffee in the morning. The room was tatty and outdated and fixtures and fittings were old and some broken. Poor directions and no hotel website meant it took us ages to find it.
staff were helpful, and the food was excellent
Everyone very friendly and hospitable, would like room 115 again next year for time of 24 hr moto, at a discount rate for constant use Lack of a full time Chef, be nice to have more bar snacks on hand, english breakfast, sandwiches
Evening meal good value and excellant service.Super location for city. parking is not very good on site
Brilliant location in centre of town. Not so much shabby chic as plain shabby. Hotel in terminal decline since turn of the last century. A makeover long overdue. Not very good value for money.
Good location near restraunts
Only stayed 1 night, had a nice drink in the bar and a great meal in the Hotel restaurant. All staff encountered where very helpful and freindly.
Very friendly staff, has obviously been upgraded, good modern feel. Right in the heart of city easy to get around. Excellent parking facilities.
Clean room Everything closed on Sunday, including room service!
excellent hotel, previously an insurance companies headquarters, with many splendid features.
The hotel is within walking distance of every thing and has good parking.We loved the interior of the hotel and the local people are great fun,this is a great Town to walk around. No
The staff were very helpful and friendly. They advised us of a couple of very good restaurants inside the medieval walled city.
lovely hotel. I had booked a room with 2 single beds as I was travelling with my brother. The room allocated was a double room. After much insistence the lady on duty in reception sorted out the problem for which I was grateful but this mistake should not have been made
Proximity to the center. Size of the room. Possibility to use a garage place. Pitty you cannot open the windows in the room
very central, although on a one way street so getting to the car park was tricky no tea & coffee facilities in the room
The room was comfortable The breakfast was not very good, the bacon and sausage were so hard it was impossible to eat them.
location and parking were excellent no pool of leisure facilties.
Easy access from the station; centrally located; ideal stop over if travelling on to other destinations Having to order in meals;
Central location No complaints
Convenient for onward journey
have been given the key for the room and when i opned the door the room was very dity and the bed undone and the key didn't work in three occation until when the chamber mad opened the the door for me iam not happy at all more training for the staff and how to put the customers first if you what the business to do well in the future
Good parking. not noisy. Not english speaking in the reseption, no free wifi, could not come in on the hotel at nigth by the code given.
Staff is helpless when it comes to problem solution. We have tried to use cola machine that was broken and had to spend another money to show it is not working. Result was fantastic - no returns of 4EUR late night, wait until 7AM to meet manager :)
Very cheap, paid 29 Euros. Hotel has just been renovated. Clean and fresh rooms. Hotel was quiet. Shared toilets and showers. I don't mind sharing at this price but it;s still a nuisance to have to leave the room in the middle of the night.
Charming and helpful receptionist/manager. Small smelly room with a tiny bathroom and filthy shower. €140 a night for 2 of the nights because of a Le Mans event instead of €40, which is what it's worth.
Fairly disappointed, bed was poor and uncomfortable, would not recommend this hotel to anyone.
Easy to find our way on to the next stage of our journey We seemed to be the only guests but were put on the 2nd floor with no lift
Hotel was fairly close to city centre and room cost was good The restaurant/bar were closed for refurbishment but there was no mention of this when booking and the corridors/rooms need refurbishment.
Staff very helpful The restuarant was nnot open for evening meals and this was not made clear on the website. We had to drive into Le Mans to find some where to get an evening meal. After a long drive we would have preferred not to have to drive again
Internet is not free, while in the Campanil in front of the Kyriad it's free.
It was easy to find when driving in to a new city & not speaking French very well & car parking was easy to locate. Nothing.
Breakfast was good Restaurant was closed on both dates that I stayed, this was frustrating as we were travelling and did not want to go out to eat.
Not enough tea bags coffee and cholate
Hotel location good and convenient. Room comfortable and pleasant. Breakfast enjoyable and value for money. Staff on arrival (Sunday afternoon) could have been more welcoming and a bit more helpful. Lack of interest at reception on arrival.
Very helpful pleasant staff. Room was very clean. Breakfast good
Staff always very helpful
clean rooms, very helpful staff for special requests and restaurant recommendations website could use more detailed driving directions plus a good map
Convenient location and consistent service and quality with other Novotel. Good stopping point en route to Caen ferry.
friendly and helpful staff
Room clean. Restaurant facilities 7 days per week.
Great location - trams into le mans centre really easy and safe
the atmosphere,and the modern feel.
The staff were very helpful. I had booked a superior room but was very dissapointed with the standard.
Friendly staff and good food
Very good restaurant and friendly staff.
The beds were too narrow and hard.
Very decent hotel. Very pleasant staff. Nice surroundings.
Friendly helpful staff. A good restaurant for dinner and continental breakfast.
Friendly staff, good atmosphere and food
Excellent value and made a pleasant change from our usual Campanile overnight stops.
nice friendly place, good location to the Le Mans circuit in a lovely part of France rooms are just quite not large enough, if you were there for more then a week-end break. lack of hanging space for cloths
friendly, helpful staff
The room was spacious and airy and the shower was brilliant. There was a secure car park at the rear of the hotel with lots of space. Very close to the town shops and square, and the river (Loire). Very quiet location and I would go again.
Good location, friendly staff, recently refurbished clean rooms. No air con or fans in rooms. Rooms were quite hot and stuffy.
We needed a room for 5 and usually end up very squashed. This hotel had a double room and then another room off of it with 3 beds for the kids. All very spacious and very clean. Excellent stopover whne travelling further south in France. None
Very very good. Lovely building, excellent rooms, great breakfast, very welcoming (good English!) in a charming little town. Wish we'd stayed there longer. Will definitely go there again.
Hotel was well placed, breakfast was good enough and I would happily stay there again Lift was very small as was shower. Glad I only weigh 13 stone
The staff Lack of sevices, there was only one member of staff on duty at any time. That person had to do all the duties, Clean, Cook and look after everything. The hotel was closed from mid day to late afternoon and then from 10-30 each night.
unusual but excelent hotel you can not miss it from the road .
Very modern, stylish hotel and v. comfortable rooms.Excellent food in restaurant.Member of staff who handled check-in also served in restaurant and was very friendly and chatty, making our stay v. enjoyable.Great location, near motorway, on edge of Le Mans circuit. No complaints.
Unusual design but very modern and comfortable. Restaurant food very good and good value for money. Conveniently located for the motorway and right opposite shops and supermarket. We'd stay there again when we're next in the area.
Clean modern hotel. Good for overnight stop Traffic noise
Terrific design of hotel and rooms.
Good value for money rooms, with plenty of hot water
All the staff were courtious and top class !!!!!!!! No coffee in room !! thats all
breakfast was great, good selection.. bread was delicious.
Internet for one hour free. The internet could be for each day one hour free.
Reasonably quiet for a location near a main road. It was terribly difficult to find, possibly because there is another Mercure in Le Mans. The personnel there could not tell us the way to our Mercure.
beer was not cold
The response from the staff and their conduct. The room, bar and meal costs were heavy for the level of hotel. The level of cleanliness in the lounge area (I am alergic to dust'.
the beds were very uncomfortable. It was like sleeping on the floor. Otherwise great location for traveling through the countryside.
funcional and clean, used as a stopover between south and north france as travelling with small child and it did the job fine.
Staying with 3 dogs meant a ground floor room was essential-we got one!! There was a nice strip of grass outside to walk the dogs, the room was quiet, well away from road noise. The meals we had at the hotel were excellent and staff very friendly.
A quiet place, a little out of town, but very easy to use bus and/or tram.Relaxing and quiet, a garden to sit in and read and relax. Breakfast good but basic, no reason to go hungry. host great value, east to talk to, his English we excellent. Nothing really.
Clean, quiet and comfortable, beautiful garden, very helpful staff. Room probably due for slight refurbishment, wardrobe doors didn't quite close properly.
Quiet garden situation within a walk of le mans centre
How friendly were the staff
It was easy to find for a one night stay Hotel was pretty poor. We walked on the wood flooring and it felt like the panels were going to snap, they were all bendy. Hotel decorated and kitted out very cheaply. Double bed was extremely small and we aren't big people. The bed was very uncomfortable. We had been in the car for 12 hours so to be honest we just had an early night so didn't really see how good the location was although the hotel was easy to find. Wouldn';t recommend this hotel for no more than a sleep over on a long journey.
The staff were among the most friendly and effecient I have seen in France. The self service breakfast is also to be commended with a good choice of food excelling in both quality and quantity. Evening meals were not available in the hotel.
The staff were very accomodating and very friendly. The room was modern and very clean. a very good service at a very reasonable price.Thank you for making our over night stop very pleasant.Will be back again.
The hotel was close enought to the City Centre for ease of driving and City Centre parking was easy to find. Very quiet in the evening for a good nights rest. Perfect if you have children as the grounds of the hotel are large and custom planned for young children with swings and plenty of play areas. The rooms are very modern in decor and clean. The breakfast room looked great as did the layout of the food although we did not stay for breakfast but wish we had. My only concern was that the windows on the first floor were floor level and a child could easily fall out if un supervised. Perhaps the hotel could put safety bars across to prevent any such accidents from happening.
No tea or coffee in the room
The shower was new and the bed was comfortable. The room was basic and unwelcoming - there were no pictures, no easy chair, no bedside tables, hard stools to sit at the small table, no rugs on the wooden floor and only blinds at the window. The walls were painted orange, brown and cream with orange and brown wardrobes. We would not classify this as two-star.
Clean & Tidy None
good location,near old town and restaurants sometimes difficult to park as we have high vehicle
The shower worked well with good pressure and plenty of hot water. The room was small and very plain. Lots of hard surfaces for noise to bounce off and the door closers need to be adjusted to prevent slamming.
Location was good. Secure parking excellent though limited spaces so check in advance if important. Very basic hotel reminiscent of student hall of residence. Washroom was tiny and was in need of maintenance. Room was dim. No English tv channels. Sound insulation poor; also Staff could care more.
Helpfulness of the receptionist, wireless internet, breakfast facilities small beds, small bathroom
Excellent location and unbeatable value for your money. Such a good price.
At my arrival it turned out there was a mistake in my booking: the hotel got the wrong date: I was booked one day earlier!!! So the charge for the room was already withdrawn from my credit card as a no-show...But the receptionist was very understanding and ended up not to charge the day of my no-show but to change the date of arrival!!! I was pleasantly surprised: not only about the euro's I saved (this hotel is not very expensive) but much more about the positive attitude of the receptionist! Chapeau!!! (Later it turned out that the mistake in my booking was with Booking.com: it is possible that a different date is booked than the one on your confirmation-email!!!)
Actually nothing, I liked that the elevator rises immediately to the floor. It was very cold, since cold air is turned on until 22:00 and on the street winter. But when it shut down at 22:00 a smell of cigarettes and can not sleep. This hotel is more a 2 star pulls, but not by 3.
It's a lovely homely place to stay with excellent food and service
The hotel is very comfortable and the restaurant is excellent
Friendliness of the proprietors they were welcoming and keen to help Hardness of the mattress
Friendly hostess/waitress. Easy parking. Quiet location. Tea/coffee making facility with good variety of drinks. Separate w.c. and bathroom. Good for overnight stop. Comfortable beds, plenty of bedding. Very small twin room, narrow beds. Bathroom door could not open fully. Very disappointed with meal after the rave reviews. Chef was on holiday and it showed. We got defrosted commercially frozen starters. Same commercial sauce served with first and second course. Ridiculously tiny portions of vegetables (Dessertspoon of duchesse potato - again frozen) One very small dessert, the other one was a much larger tarte which was good. Would only recommend or return if we knew chef/owner was going to be present. TV didn't work on English channel.
We were very happy with our room-the staff were friendly and efficient and the food was good no
We had a three bed room - very comfortable and clean. Tea and coffee plus biscuits in room. Restaurant is also good value and food is excellent. Breakfast is an additional payment, but reasonable.
Excellent personal service No
The owners were extremely friendly and the dinner was excellent Nothng
Very clean room with ample space. Not only did the bells at the very close church ring every hour all through the night, But they rang twice! Once at around 5mins past the hour and then again a few minutes later! So loud it was impossible to sleep through. Not suitable for anyone who needs to be alert enough to drive long distances the next day.
Excellent food, very pleasant room for the price. Having to give them my credit card number. I dislike this system, much open to abuse.