Would you like to save as your currency permanently or for this visit only?
The charms of their one room cottages and th private feel. The pillows were very uncomfortable
Spacious place. Prices are very good. Shower head is too LOW!
The staff was nice and everything was ready. The fire alarm started to beep at 5am Because it wanted batteries. I could not turn it off.
Nice hotel, big rooms, terrasse, pool area, free breakfast offered (which was good), nothing to complain about.
Check in was easy. Check out was easy. A nice clean quiet beach was about five minutes down the street, and a Kmart and grocery store was at the corner. The bartender was friendly and had decently priced drinks. Parking was easy. The desk staff was impatient and rude when there was more than one customer in the lobby. I couldn't believe the way they talked to people on the phone. I had to come back to the front desk about an hour after checking in and the lady didn't even remember me and treated me like I was a nuisance. They require a photocopy of your credit card when you check in. The rooms had mold on the bathroom ceiling and the carpets felt mildewed and were stained, and the lighting was minimal and dingy. My room was ony fully serviced one night. The second night they only took trash and left no clean towels and the last two nights there was no service at all. There is no night attendant or phone in the room. The wifi works but it took me asking the bartender to get the correct password. Cost was cheap but I wish I'd sucked it up and spent more at a cleaner and more hospitable hotel. Luckily I spent all my time outside at other places. Fyi, there's no marina there, and it's FAR from being a resort.
The Sombrero staff was courteous and our room was totally clean....wonderfully comfy beds! The only view from our balconies was of other buildings, but this was not an issue for us. We were only in our room when we were not at Fantasy Fest.
We have gone to Sombrero off an on for the last 16 years. This time it seems lacking on maintenance on the rooms. (glass separating from slider door frame--dangerous) Late in the day you want to use the pool to cool off and relax, employees show up with lots and lots of kids, not good if you are paying to relax and swim. Our most disliked factor of the stay was the pool problem. Otherwise it was nice but we found another place that we feel will be suitable for our next stay in the keys.
I loved the kichen and space. The front door opened to a wide canel with beautiful sailboats and yachts tied up. I loved the view. Nice breeze. 2nd floor so I could the stairs. Elevator slow. They are renovating, for the next year. From 8:30am to 5:30/6pm. First morning out my front door using a lift to get to roof, which beeped anytime it moved up or down. Last night came back to room to change at 5pm and they were jack hammering my patio.
We enjoyed the location of Sombrero hotel and the free use of their boat ramp and trailer parking they offer to guests. The marina is about a 30 minute ride from Sombrero Reef Light. Some of the property appeared to be occupied by extended stay patrons that enjoyed settling their domestic problems at midnight over a few too many drinks. Some nights were less than restfull. We got our money worth from the stay. Not unhappy.
Staff . AC in MB was nice and cold. Plenty of hot water. Close to the Tri event we went there in the first place. Great view of the canal and the boats AC in LR was minimal. Rug was badly stained and torn. Condo unit was sorely missing basic kitchen items. Not enough towels. Place needs major renovation
Location & amenities Little high in price for quality Under construction created less parking Long line for check out, should simplify
Nothing--dingy overvalued for the money. The rooms are spartan. Was alll night busy noisy a/C. The worst night I ever spent in a motel.
The pool was decent enough, and the room was newly renovated the breakfast was insuffient
I liked the size of the rooms and the kitchen being available , the AC.., daily breakfast... The " privilege fee" that we were charged , the quality of kitchen appliances, the unkind mumbling of the breakfast lady when cleaning after the guests who did not tip , the TV remote hardly working ...I would rather lose the breakfast and privilege fees and pay less next time. Thank you.
Cleanliness and roominess. Staff was very cordial.
Clean and conveniant
I like the fact that the hotel was a short ride to the beach.
Reasonably priced. Close to one of the nicest beaches in the keys: Sombrero Beach. A small table to seat outside (for example to have breakfast)
For a car-trip the hotel is perfectly situated on the middle-island, not too far from Key West. Servieminded personell and fresch room. Comfortable beds and clean bathroom. All good! Remember that taxes of around 12% is added on the roomprice. This is for all hotels in all of us.
clen, comfortable, frriendly staff a/c very noisy, unable to use at nightime
Very clean, nice room. Very kind staff
Room was neat and clean and smelled "fresh!" Felt very safe and comfortable.
Very friendly and quiet,perfect stop before Key West No facilities,but close to shops and restaurants
The first impression of the motel was the friendliness and helpfulness of the front desk person, Lacey. The room was very nice and comfy. I would also recommend the restaurant/bar down the road, The Hurricane Grille.
Easy check in, simple parking, very clean room, and friendly staff. No breakfast.
It was old Florida. Like it has been since the 1950's, but clean and well-maintained. The kids liked the pool. We liked that it had a fridge and nice area outside to eat.