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The room was quiet and the beds were very comfortable. The window opened- unusual in modern hotels. The parking system was easy and secure.
Restaurant was good and people were friendly. Garage parking was difficult. Hotel advertised as air conditioned, but it is on a hotel-wide basis and cannot be controlled in the room. Our room was too warm and we were unable to cool it off. Also, the Mapquest directions to the hotel were incorrect. We drove around for at least an hour trying to find it, and it was very conveniently located for visiting Versailles.
Modern and comfortable with good facilities 10 minute walk from the Palace of Versailles. Good location if you want to see Versailles, but long ride on the train from Paris.
The rooms are nice and the whole building is well designed. The employees could deliver more service towards clients.
Style and decor, nice bar, nice breakfast, very clean. One member of staff was a little dismissive, others were fine.
We found the staff very helpfull. The asscess from the garage was very difficult, The garage.
a good position for touring and visiting the chateau provided you are prepared for a 20 minute walk restaurant was good but with a limited menu
The location - good for The Palace (15 min walk) yet far enough away for peace & quiet. Good car parking Bar was quiet and often un-manned.
It was clean, comfortable, close to Chateau and domain of Versailles, quaiet, good parking, very nice staff.
Clean and comfortable Novotel, as ever
the view to Paris and the town of St Germain a little outworn
St. Germain en Laye is a stunning town on the outskirts of Paris. Pavillion Henri IV is a stunning historic palais, with marbled entry way, a five star restaurant, and an outside deck overlooking paris. The sense of elegance steeped in history is worth the visit. When you order a cab for the airport, specify a taxi, not a limo. I ended up with a 90 euro drive to the airport!
Calm. Decoration. History (birthplace of Louis XIV). Restaurant closed in August
Lovely room and view Very expensive, €16 for a poor continental breakfast.
the lovely views, the helpful and courteous staff, and great food and stylish comfortable rooms.
Wireless broadband internet. Spacious rooms. Ambiance and fabulous view over the city. Too few free power outlets in the room. The quality of the restaurant is good but prices are relatively high.
I spent one night at the hotel before going in the morning to airport. I had dinner at the hotel Hotel need some renovation
surroundings, view, spacious rooms, parking limited service (lobby, terrace)
The location is superb with open views over Paris, the Seine and a short journey to town, especially La Defense business district. Needs an upgrade of facilities. Problems with the door, internet access and plastic sheeting which had to be taken off the bed.
The fantastic view, both from our room and from the restaurant. The spacious room accomodations and excellent quality of both the Dinner and the Service. The only slight criticism would be the floor tiling in the bath room could stand to be updated/renewed.
reduced price for week end, nice place near RER
the tranquility. perfect english language of the front desk staff. Proximity to the train station was a big advantage. didnt have to use the taxi room service lack of english language and have to pass info thru the front office desk
The staff were polite and attentive. The hotel was in an excellent location that made trips into Paris and the surrounding towns, via RER, very easy. The restaurants in Rueil 2000 were within easy walking distance and offered good service at reasonable prices. No.
location - cleanliness
You can reach la defense with taking rer trains. Better to look a hotel in downtown.
Bed, TV, Internet Breakfast was extra to pay and not that good....
Breakfast The complaint is rather about the service between booking.com and the hotel: 2 hours later, the hotel still did not know about my booking ! And when I wanted to modify the booking from 2 days to 1 day, booking.com gave the not so funny answer that the hotel had no available room !!!
Fast, free wireless internet. Delicious breakfast, good restaurant. Fitness center. Less than 5 min from train station. Safe area with many good nearby restaurants.
comfortable and spacious facilities . Nice view of the river and. location more fit as business hotel. alot of goog intensions without the final touch. Big shower heads with not enough water pressure. Automatic lights in rooms don't always shut or turn on when you need them to. Request for extra blanket or pillow were turned down.
via booking.com we had a good deal, so we could enjoy the really clean rooms and spa. its a nice area as well, not to far away from the train. Well the bar prices etc;;all what you can not buy via booking.com is quite expensive
Free Parking, Very Calm Hotel, about 15 mins walking to the train station (RER A), Very nice big room, very nice swimming pool and jacuzi, to be honest i just choose this hotel becuase of its location near to my training course centre there but am amazed of what i've seen. its not in a shopping area so that you have to take the train to any shopping area and its not that far.
Asbolutely Fabulous!!! Beautiful Location - great amenities and fantastic rooms - could not fault it. Nothing.
Spa, room equipment, lounge
Superb location just outside Paris yet very convenient to get there quickly.Breakfasts very good and the surroundings were a really nice park area next to the Seine.
The staff was very polite and helpful. The food was nice though a bit rich. The Spa and swimming pool facilities were perfect and very relaxing. The rooms are compact with everything one would expect in a French 3 stars hotel. The restaurant menu was a bit restricted in its choices, one would struggle to eat there everyday for more than 2 days without re-ordering the same dish. While a spa, the restaurant clearly focuses on heavy and rich traditional french cuisine wih no "healthy" choices.
The location,near Paris, is great. Within 10 minutes you are in Paris. I stay at this hotel every 2 or 4 weeks when i come from Holland by car. I took this hotel because of the value for money but after 5 months things are not the same as in the beginning. For example, every weekend they shut down the hot water and then tell you that 'you are the only one' - When you call back later (new shift started) the other person tells you that the entire building is using the exact same pipes. After 3 times without hot water in the weekend and the way the personal acts when we ask them about it i doubt that i will be coming back any time soon.
The room was always clean neat and a pleasure to be in. With each room you have a large balcony with french doors. The room could be made as dark as night or filled with natural light. The automatic lights worked well for me. The lights of the room only work while your key is in the slot holder. The bed was a queen size bed with plenty of comfoters and pillows, you have your own control for the temp in the room. The bathroom is the shower and tub combo, the tub is a large tall tub, very nice to soak in. shower head and a detachable hand held also. Also with a large sink blow dryer and heated towel rack which helps heat up the bathroom. Hotel has gated entry located by the river&park in a nice area. The indoor pool, hot tubs were beautiful. I thought the breakfast buffet was a bit pricey, you can stop at a pasterie shop for some fresh products at a much resonable cost.
We stayed at this hotel in May and foound the rooms to be comfortable and modern+ the staff extremely friendly and helpful. Additional spa/recreation facilitiesa are a bonus that our children particularly enjoyed Laundry had a peculiar odour
Good location, well appointed rooms, very quiet
Quite environment, reminds us of our mountains in Lebanon Passages to the room
The restaurant was very good It was expensive for the amenities. trying to be more upmarket than it warranted
I liked everything...
We had a beautiful meal in amazing garden with fantastic wines. The wine list had great range of half bottles at great prices. The price of breakfast
Nice hotel but restaurant closed on mondays. and no tea or coffee making facilities available in the rooms
The place is really beautiful, the flowers, the restaurant, the toilet products. The hotel could be renewed. Sunday morning there was a tennis tournment next to the hotel and we were woken up by the noise.
We arrived quite late to the hotel for a night en route to Normandy from Alsace. The atmosphere of this small countryside maison with a luxury gourmet restaurant is very good, and its staff was friendly especially at dinner where despite being after formal closure hours, still offered us simpler dishes. The room was nicely decorated and comfortable, and also of good size. The hotel's location is good to explore nearby small villages just outside Paris, including lovely St-Germain-en-Laye. It really lived up to its reputation as a member of the Relais&Chateaux Hotel. Would not mention negatives as we did not come across any. However, coming through the Paris road network, this was the hotel most difficult and lengthy to find (but only until you do not reach St.-Germain) even late night. Use of GPS or very good map is recommended unless you are an insider to Paris traffic. We did not have breakfast here so cannot comment on that.
the location and its grounds are the only good things i can say about this hotel the restaurant was bad the food over priced and the staff not pleasant
Excellent ambience - good location - friendly, attentive, helpful staff Bed a bit hard
good thing is the location. The rooms itself are spacious but the bed and bathroom are IBIS like quality. I do not regard them as Novotel Quality. Still I choose the hotel because it is very close to a client of mine. At its full price of 200 eur the hotel is definetly overpriced in my book. At its rate of 139 (with no cancellation) it is fair.
the location for the company am visiting , security and room size the staff , the air condition was not working and when we open the window the mosquitoes attacks us , the toilet was small
Large rooms (above Paris std) Too expensive for the quality, strange breakfast formula
I real loved the room, it is very large and very well equipped, I also liked the food corner where you can buy some food to eat at your room, it is a bit expensive though, but for a late night bite in is perfect, and you can take it up stairs and heat it in the microwave and you have your hot meal. I just wish they had more English speaking tv channels, at the moment they only have skynews
Excellent breakfast included in hotel charges Not free Wi-Fi internet access but for additional charges
Helpful, friendly staff. Excellent breakfast
Small, but fully satisfactory fitness studio, good comprehensive breakfast Windows cannot be opened fully to get enough fresh air from the outside, rather cold room - heater inefficient
Breakfast, parking for free, safe and in the same hotel. Not much to do around the hotel. Always need of public/own transport. Most people was helpful but some of them seem to be permanently cranky. Sometimes you felt like I was doing something wrong by asking something like paying in advance my room...
The bathroom was very very clean and the service from the front desk was excellent. They were very nice and accomodating. The carpet looked as if it needed to be replaced. The rooms were a bit smaller than proposed. However, they were a comfortable size in comparison to other hotels in Paris. The food was just ok could have been better but it was still ok.
the reception staff were very helpful when i asked a question i did not like the price we had to pay for our evening buffet, especially as we had to pay the full adult price (25 euros) for our 8 year old son!
The hotel was nice and clean. The breakfast was good. The price of the breakfast is a bit too high. The location is a bit out of town. Taxis cost a fortune.
It was quite easy to get into Paris from the hotel. There is a bus stop right outside the hotel which takes you to La Defense. Free parking was also nice. Stayed during two business weeks, two different hotel rooms. First week: Non-smoking room reeked of smoke upon arrival. Second week: After asking the staff twice to look at the heat in my room (over period of 48 hours) they informed me the heat was not working in my room. Extremely furstrated, but they moved me to a room with working heat.
The restaurant, attitude of staff, car parking facility The hotel is old fashioned and tired. Needs refurbishmenet
Quiet rooms with more space than expected, safe and free of charge parking. Direct connectable rooms for families.
Service Rooms a bit dirty. Mildew on bathroom walls
Quiet suburban location without being too far away from the city centre.Bus stop in front of hotel.Not cheap but reasonable for a similar class hotel.Generally clean and safe. Outside of Paris metro zone 1-2.No direct metro line.
cleaning the rooms only the rooms is very small specailly for triple room and the price is not good also the hotel location is in no facility area and one of the staff was very nervous and didn;t cooperate in any thing with us
The hotel is in a good location, and although it has somewhat outdated decoration the room was clean and represented great value for money.
There was a sunday mess downstairs and we couldn't sleep at all. Lost christians were singing something strange. Did God ask them to sing? Was Prophet (!!!) Jesus singing? Completely lost religion
Not bad for the price,very helpful No complaints
the bed was big. Lack of bar, restaurant was like eating in a kitchen with flourecent lights everywhere.. very cold atmosphere so i didn't bother. Wireless (bearing in mind I travel constantly using wifi) was totally frustrating.. gettting a connection and IP address to assign to 2 of my devices was near on impossible. No fault with my kit either.
Inexpensive, free parking,convenient for rer across the park,clean, quiet, I wasn't looking for luxury
Very nice staff. Clean room Not very close to the center of paris but very easy acces with bus and metro.
Rooms very clean, personnell very friendly, restaurant very good Very difficult to find, GPS coordinates on booking.com incorrect. IN fact the castel has been split up in 3 parts: 1 part is a home for the elderly, 1 part is for personal use and the third part is the hotel!! The neighborhood is a bit scary.
Excellent location with stunning views and good location for Paris and of course St Germain en laye. Good forest walks too Lack of service, run more on military lines, possibly just teething problems having been a retirement home. At breakfast we were left on our own with no-one in sight unless they were clearing tables at 9.30am sharpe. Would not recommend dinner at the hotel.
the only thing was fresh air and sorrounding nature (forest etc...) lack of electric cordless kettle in the room, shared showers, lack of pub/bar to get a drink in the evening or to eat some dinner, non-european type of breakfest, only jam, coffee, tea typical French way, no meat, nothing warm like sausages/hot dogs/mashed eggs ...., no wi-fi coverage in my room (3rd floor)
cleanliness, calm, environment not an hotel actually: it's a senior residency for elderly people which proposes a few rooms for visitors from the outside
This was great value for money don't worry about the shared shower it is facing the rooms very spacious and claen and saves you a bit of cash would highly recommmend. hotel is in a fantastic setting.
Very nice coutry side and former royal residence. Well kept. If you like a military life, this a hotel for you. Nice rooms with nests of insects, no reception with hall, no lobby bar, restaurant open ONLY for reservation 10 hours before (!!!), the gate closes at 9 PM, you can get in with a code but the car remains outside in the woods. Have nice stay there....
Location: Within 2 minute walk from the hotel, you have 1) A RER station providing easy access to Paris attractions 2) A Supermarket 3) A good Turkish restaurant offering Halal food. The apt had 2 rooms with 2 double beds which was good enough for a family of 2 A and 2 C. For transfer from CDG to the hotel, we hired two nos. 7 seater coaches (our group was of 14 members) for 170 euros. The reception was very helpful in booking disney tkts, tours, providing luggage room etc. Highly recommended. No assistance to shift luggage between the two parts of the hotel
The Staff and room were good. The Restaurant is not up to the usual standard I have enjoyed in Mercure Hotels.
Spacious room, quick breakfast, good sleep. Shortage of coffee/suger/milk for tea making facility.
Close to a park to do some jogging.
The area is not very welcoming particularly in the evening
Location and Cleanliness of the hotel NOthing
People on reception desk were friendly Noisy, scruffy, and unbelievably expensive for what you get
The reception and the staff for breakfast were all lovely, and very helpful and patient as i don't speak French, but they were able to help with information and details about the city. I did find an earwig in my room on the first night.
Very close proximity to the Arche de Defense where it was a 10 minute walk to the exhibition I was attending Rather restrictive restaurant and bar hours
location is accessible for local transport no shower curtain
Cleaning staff started very early in the morning. My room was on the 4th floor and the constant noise from the cleaning cart, and people walking up and down the stairs was an inconvenience.
Poor quality tv and were charged for this despite complaining. Rooms in need of upgrade.
Room ok although not yet refurbished. Tv controller did not work. Bathroom "tired".
comfort, right size prices doesn't include the breakfast. It is a bit cheating, I believe Mercure is not a ryanair. Each day I had to pay extra 65 Euro for breakfast ( 5 persons family)
friendly and helpful staff speaking foreign languages (in my case: German and English)
Clean and Tidy. Not close enough to town centre though
Business Trip Service in the dining room was very slow. Tables not cleared quickly
The location of the hotel is very convenient for visiting Paris without having to pay city centre rates. Maisons Laffitte is a very charming suburb. There was no air conditioning in the room and it seemed very stuffy. The breakfast was not very high quality.
very quiet and peaceful; excellent car park; convenient for statio no hair dryer: only one beaker in bathroom (double room)
Breakfast well maintained and good quality - value for money. Very helpful staff - good English spoken - prepared to provide dirniks at most times.
Room was ok, but bathroom was really cold and there was not heater
Parking for large van was good food excellent close to town if you need anything
Great location - only 20 minutes from the centre of Paris with trains every few minutes. Hotel only 10 minutes from the station.
lack of air conditioning made it very uncomfortable
Good location in a nice suburb. Friendly reception staff. Ideal for an overnight stop.
effective staff Very hot in the room -thick quilt for the time of the year-
The location was perfect for a visit to Maisons Laffitte.The value was right, and the bar/breakfast service was ok.
It's a new Apartment. Rooms are large and nice. The kitchen is very small. Parking is large and accessible by lift. We arrived on Saturday at 17h. The front door and the reception were closed. At the door was a telephone number (hotline). Only an answering machine - no one called back! After calling mare than 10 times and waiting in the queue, somebody replay. Very difficult communication! We received two codes: one for the entrance door and an other for the safe with the room key. No staff ! ! !
- There is no 24h reception and the phone support is not working properly. Every time you call the phone support, you need to wait at least 2h for them to call you back. There are no weekly room cleaning. The bed in fact is a sofa, which is not so confortable. The hotel is overpriced!
Nothing Poor beds and hardly nothing for breakfast
very good prportion of price / value, size of rooms, new building, cleanliness
Everything was corect, nothing special, good for passing thru. Garage available, and safe. Also, the hotel feels safe. At 8 o'clock in the morning the alarm went on for 15 min. and nobody explained why?! STrange chemical smell is present.