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it was well situated and had on paper good facilities staff were totally disinterested, particularly in the bar area. everything was very run down.
Smell of tobacco stale smoke in the room. No towel rail, no toilet roll holder
easy access to local attractions decor needs updating
Hotel near town centre Beds in poor condition
The room was nice and spacious for a single rate and the restaurant food was good The leisure facilities were small, old and limited. I booked this hotel mainly for the leisure facilities. Foreign restaurant staff who had limited English
Staff were friendly, but did not know much about the area. Room was booked as family room, but stank of stale tobacco and BO. The hotel is 'tired' and really needs decorating and bringing up to date. The staff are ambivalent, not local, and don't really care about their jobs/guests. When we commented on the smell in the room the reply was" what do you expect us to do about it, change all of the curtains etc. The ban only came' in this month?" Not really what we expected to hear. The food was definately of the boil in the bag variety', and that included the ice cream, which had never seen any liquid related to cream what-so-ever.
Excellent staff attitude and willingness to help, Room very clean bed comfortable Four rooms were booked and these comments apply to all Rooms were far to hot, floor boards creaky, showing sign of wear and req decorating water pressure low
the room was spacious clean comfortable and ideal for my family ,it was perfectly situated,the hotel staff were very helpful.
Nice bar staff. uncomfortable bed.
when we first arrived we were given keys to room number 001 and when we went to the room we saw a pull out bed and there was a smell in the room we then realised the room was also used as a conference room so we imediatly rang to ask for another room then another couple from our party were opposite a strip club and the noise was atrotious
You know what to expect with these hotels, so no surprises. Bed's were too soft and moved around on their wheels too easily. For the money they charge, they should offer a cooked breakfast.
The walk across a dark car park for an evening meal.
Great staff And Rooms were very Tidy.
Good position for business. 24 hour check in is useful
excellent location for where we were going, convenient, good service, no dramas!!!
All the staff were very polite. No, there was nothing we didn't like. There were young children with lots of energy who run up and down the corridor till quite late [9-9.30pm] and early morning, this did not spoil the stay, children do have to use it up in some way................what a shame we can't plug them into the national grid, think of the money we'd save!!!!
Staff was excellent, very helpful. Walking distance to Britannia. A good value for what it was, breakfast was adequate. I would think most of their customer base are football fans, so not to have sports channels in the rooms or at least in the lobby is a service they are missing.
It was very easy to arrange and we just wanted a bed for the night which this provided.
You get what you pay for. It was clean and the staff were helful. The pillows were very hard. We booked for a double but on arrival to the room discovered two singles. They couldnt move us as was fully booked. Not the end of the world. Also quite a few children running up and down the corridor. It was half term however.
Hotel very modern clean comfortable and ease of access from M6. The sausages at breakfast were overcooked and had a herb flavour simple well cooked sausages.
Lovely bathroom, super shower Good breakfast Pleasant temperature in bedroom Would have preferred a King-size bed, but bed comfortable
Clean modern surroundings. The room was strangely warm, despite the heating not being on. Despite a storm going on outside, I had to open the window to make the temperature bearable. Something you don't expect at this time of the year. Also, for a new hotel, there were several aspects which were already needing maintenance such as paint peeling off the bathroom door frame and yellowing of the grout on the tiles in the shower.
New Hotel so in great condition, on arrival the lift was out of order but I was offered to have my bags taken upstairs. Room Service was great and varied choice. No bad points
Very Convenient - good location - good parking - nice room - Good food !
This is a clean and modern hotel -- probably the best in Stoke. Very welcoming and efficient reception, plenty of parking, nice bedroom, excellent breakfast, very good sauna and steamroom. Air conditioning control did not make any difference to room temperature.
Excellent location; welcoming and helpful staff especially those on reception; delightful entrance area creating an open and professional ambience; very comfortable and spacious rooms; good car parking facilities: a nice breakfast despite the consistently cold bacon!
the hotel was fantastic, it was clean and spacious and ideally located for motorway access. it was in close poximaty to alton towers (its just a 30 odd minute drive away). the staff were very friendly and proffesional and we could not fault our stay . the hotel has its own pool which can be used by guests at no extra cost, however directly across from the hotel is an indoor pool facility called water world.this hotel definetlyl deserves its four star rating.
Staff was friendly. Room space large. The fact that they made me pay for my breakfast even though it was included in my booking.
The staff were very helpful and friendly, the rooms clean and tidy, the food was very good. none
As a business customer the facilities were excellent.
very nice, comfortable and easy to reach.
The breakfast was excellent. Breakfast waitress first class.
The pool was nice, big gym, food was nice and resonably priced, room was quality.
This was an amazing place to stay. The owner is extremely knowledgeable about the history of the home and is eager to introduce guests to all aspects of the hotel. There were no negative spects to our stay at all, except the taxi service we had to take us to a nearby restaurant, sent a driver who had no knowledge of the area at all.
Wonderful rooms with four poster beds in beautifully restored country house. Well designed luxury room and bathroom. Thoughtful touches - decanter with port in the room, nice selection for hot drinks, selection of dvds provided by the owners, complimentary wine won arrival. The host was friendly but unobtrusive and made us feel comfortable and well looked after. We were upgraded to the King Charles II room and it was fantastic, perfect for a romantic getaway.
Fabulous atmosphere and amazing decoration. Unbelievably friendly service and the welcome decanter of sherry is such a stylish touch. Just great. Not a thing
Pleasant and efficient welcome. Receptionist took us to our room and confirmed reservation details and extended the leaving time by 1 hr. The spa is separate to the main building so we had to venture out in the freezing cold to get to the spa.
Very good and friendly staff Housekeping and breakfast extremely poor
staff creaky floorbards
Comfortable and relaxing
cant pick one individualy, it was all very good. No, it was a very enjoyable stay.
restaurant fully booked so had to eat in the brasserie, breakfast poor selection and quality, have written letter of complaint to hotel
the whole experience was great. the food was excellent
excellent service esp restaurant staff
The extremely helpful staff who were only too willing to go the extra mile for your comfort and well being
It was a lovely hotel. We didn't spend a great deal of time there - but the staff were delightful and the hotel itself was gorgeous.
the room I was in was clean enough in the bathroom but there were a lot of moths in the room and the carpets could have been doing with a clean on the outside edges and behind the beds and cupboards
staff friendly and helpful my room was on the 3rd floor. It smelled like it had been used for years by smokers. The furnishings were old and dated.
The room was actually rather bigger than I had expected and was very comfortable. The staff were extremely friendly and very helpful. There was quite a bit of noise from the floorboards. I was aware of how they creaked under my feet but was even more aware when the guest staying in the room above me returned home late and was fairly noisy. It was the same which woke me in the morning. Breakfast was a little casual. It took a long time to be served coffee. However, the dining room was a very spacious and airy room.
Staff helpful Tired old hotel, in need of some tlc. Room was cold, had to have extra heater. Taps moved when turned on/off. Walls very thin - snoring could be heard from room next door!Bed lumpy and uncomfortable. Breakfast the first day was cold - due to a wedding beng set up in the normal breakfast room.
Helpful and friendly staff. Good central location near Stoke railway station. Room we had was slightly dated and tired looking.
Location, right next to the train station The room was very old fashion and the sink was in the main bedroom
friendly staff and good breakfast Nope!!
Hotel staff was very polite & helpful with any special requests. Nice size room as compared to other British hotels. Bathroom facilities were especially nice. with jacuzzi tub. Both breakfast & dinner buffets more than adequate. Great value for the price, and excellent location directly across from train station.
Breakfast was nice. Room was very dated - could really do with updating. Would like to have had a temperature thermostat in room to adjust to my own needs.
poor experience - only redeeming feature was the quality of the breakfast. Otherwise didnt like much Service was extremely poor. Unfriendly staff - no offers of assistance. Things faulty in the room - tv and phone. Room service food was over priced and dreadful. Cold congealed chees on toast. I have written a longer review at tripadvisor.
Wonderful Jacobean building - though the room we stayed in was in the modern extension. Room large, well-equipped and comfortable.
The setting and atmosphere. No Leisure Facilities
We stayed for a Wedding and found the Hall to be steeped in history, loved the old features of the place especially the fireplaces. The staff were very helpful and pleasant. Food excellent, accommodation was excellent and we enjoyed every moment. Nothing at all to dislike.
A friend recommended this hotel to me. It is close to Crewe train station, about 5 minutes drive. beautiful landscape and ancient castle.
Very clean, comfortable beds,excellent food and service.
Beautiful building, friendly staff and excellent facilities including super breakfast. Bedroom carpet stained and shower leaked onto bathroom floor however I reported this on the maintenance card in my room. I did feel the restaurant prices were a little high with little in the way of a snack or supper menu as a cheaper option.
Atmosphere, friendly staff
Excellent service. Lovely room in old part of hotel- the Hall. Afternoon tea very enjoyable in sumptuous lounge. Evening meals expensive. Breakfast average. 'Cooked' breakfast luke warm.
politness of the staff Waiting for the lift, and the light never lit until lift was on its way, no stairs from 1st floor, espsecaily waiting for the lift. Noise of the raditaors in the room. Internet should be free, most hotels are these days. Lack of signs to brassire
Suites are very well appointed and the food was lovely. Service was also efficient and attentive.
Relaxed a lot stayed overnight, used the swimming pool, steamroom, and sauna had two treatments, had the weather been better would have explored the grounds yes haveing to walk through the gym to get anywhere
Friendly helpful staff This was supposed to be booked as an anniversary surprise. Phone call to home to check name of second person staying ruined the surprise. Advised hotel of problem no mention or token compensation received. Not fantastic value for money.
The staff realy tries to make your stay as comfortable as possible Breakfast could do with some eggs
Suite facilities very good - comfortable bed, well fitted bathroom. Excellent service in bar and dining room, although only one (very efficient) server. Room rate good and dining / wine cost reasonable. I would have preferred sofa's or two armchairs within the suite rather than quite uncomfortable bench seats with seat cushion and no back. Also lighting in seating area a little dim - ok for leisure purposes but insufficent for business purpose reading, unless using bed reading lights provided, and laying down. Should advise guests with mobility problems of hilly nature of surrounds and numerous stairs on route between guest wing and reception / dining areas.
Nice hotel, staff were friendly. Often felt that I was paying over the odds though. Room was what I expected for a 5-star. Spa facilities were very impressive and were most definitely the highlight of our stay. Slightly disappointed that the rooms did not have any air conditioning. It was also disappointing that the Elemis shower products in the hotel room and spa area had all been watered down, or at least seemed that way. Poor vegetarian option at restaurant.
Well maintained and modern establishment. Pleasant setting. The fact that you had to go throught the Gym to get to your room and having to pay £3.95 for bread with my meal.
The guy in the bar was very pleasant We booked on line but there was no record of the booking on arrival. We had print out of booking and a room was found after a 30 minute wait in the bar.The receptionist dealt with us. No apology from the manager! We used it as an overnight stay while visiting friends in Stone.More a spa than a hotel.
exceletent room, gym,restaurant and SPA
Central to travel routes, good parking Bar prices were pretty steep, 2 double vodka's a can of redbull & an archers and lemonade - £17 plus! Defeats the object of looking for a cheaper rate on the internet with such high bar/meal prices. Though the staff were extremely friendly and happy to help.
Need good decoration upstairs where are the bedrooms.
The re-furbished areas are good The non-refurbished areas less so but efforts were made to explain and the price was fair
Easily accessible from the M1
lovely room and beautiful hotel
High standard of rooms and hotel in general Nothing
A first online booking, which was cancelled again, was confirmed to me by e-mail to have been cancelled. However, in the it system of the hotel's reception at arrival it was not cancelled. It was very hard for me as a stranger to find the gate of the premises located on a dark country road by car at arrival at night, as it was not lightened at all. The lightning at the bathroom mirror was not satisfactory to me for shaving purposes.
Lift down two flights of stairs was not working during our stay.
Very comfortable, clean, quiet and friendly in pleasing surroundings. It will be good when the leisure club is open
Room was excellant
Good quality and comfortable accommodation good food and nice efficient staff Pity the price of drinks was so high.
The silence, the friendly people the good room The breakfast wasn't the best we had.
the breakfast in the conservatory overlooking golf course was lovely
leisure facilities - Good sized Swimming pool. Rooms were very spacious. Postal code given did not lead to the hotel but to a dark side road about 4 miles from the hotel-rang the hotel for the correct post code to use. The main reception area lacked warmth & atmosphere
Good spa facilities and clean spacious rooms. When I got to the hotel they did not know about my booking. They said booking.com send them bookings by fax and it is unreliable. This is the second time this has happened. The hotel is fine!
Lots of character, very clean Limited food options, especially for vegetarians
Very welcoming and obliging staff, nice bar and pleasant room. a delightful overnight stay. None
The hotel was very old and had great charactor. Was unhappy when I learned that we had paid more through Booking.com than we would if we had booked direct.We paid £99.90 with continental breakfast and were told that cost with full breakfast was about £10 each less.ie £87.50
Poor breakfast lot of norseout side in morning
room was basic but comfortable, bathroom was dated could have done with updating , room not worth the price !!!!!!!!!!!!!!!!!!!!!!
convenient location, hassle free
The position of the hotel was good, enjoyed the old fashioned ambiance Noisy (from outside) room very small, hotel would benift from refurbishment, its looking well worn
Preservation of "olde world" features Lateness of room servicing
Very interesting historic building. Central location. Pleasant and helpful staff
The ease of checking in and a very helpful and informative male introduced us to the Hotel and facilities. Although it was only one night and didnt spend much time at the Hotel the experiance with staff etc was very good Nothing at all it was exactly as desribed very interesting Hotel