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Smell of tobacco stale smoke in the room. No towel rail, no toilet roll holder
Nice bar staff. uncomfortable bed.
The room was nice and spacious for a single rate and the restaurant food was good The leisure facilities were small, old and limited. I booked this hotel mainly for the leisure facilities. Foreign restaurant staff who had limited English
Excellent staff attitude and willingness to help, Room very clean bed comfortable Four rooms were booked and these comments apply to all Rooms were far to hot, floor boards creaky, showing sign of wear and req decorating water pressure low
easy access to local attractions decor needs updating
it was well situated and had on paper good facilities staff were totally disinterested, particularly in the bar area. everything was very run down.
the room was spacious clean comfortable and ideal for my family ,it was perfectly situated,the hotel staff were very helpful.
when we first arrived we were given keys to room number 001 and when we went to the room we saw a pull out bed and there was a smell in the room we then realised the room was also used as a conference room so we imediatly rang to ask for another room then another couple from our party were opposite a strip club and the noise was atrotious
Hotel near town centre Beds in poor condition
Staff were friendly, but did not know much about the area. Room was booked as family room, but stank of stale tobacco and BO. The hotel is 'tired' and really needs decorating and bringing up to date. The staff are ambivalent, not local, and don't really care about their jobs/guests. When we commented on the smell in the room the reply was" what do you expect us to do about it, change all of the curtains etc. The ban only came' in this month?" Not really what we expected to hear. The food was definately of the boil in the bag variety', and that included the ice cream, which had never seen any liquid related to cream what-so-ever.
You get what you pay for. It was clean and the staff were helful. The pillows were very hard. We booked for a double but on arrival to the room discovered two singles. They couldnt move us as was fully booked. Not the end of the world. Also quite a few children running up and down the corridor. It was half term however.
Staff was excellent, very helpful. Walking distance to Britannia. A good value for what it was, breakfast was adequate. I would think most of their customer base are football fans, so not to have sports channels in the rooms or at least in the lobby is a service they are missing.
All the staff were very polite. No, there was nothing we didn't like. There were young children with lots of energy who run up and down the corridor till quite late [9-9.30pm] and early morning, this did not spoil the stay, children do have to use it up in some way................what a shame we can't plug them into the national grid, think of the money we'd save!!!!
It was very easy to arrange and we just wanted a bed for the night which this provided.
Good position for business. 24 hour check in is useful
You know what to expect with these hotels, so no surprises. Bed's were too soft and moved around on their wheels too easily. For the money they charge, they should offer a cooked breakfast.
The walk across a dark car park for an evening meal.
Great staff And Rooms were very Tidy.
excellent location for where we were going, convenient, good service, no dramas!!!
Very Convenient - good location - good parking - nice room - Good food !
New Hotel so in great condition, on arrival the lift was out of order but I was offered to have my bags taken upstairs. Room Service was great and varied choice. No bad points
Hotel very modern clean comfortable and ease of access from M6. The sausages at breakfast were overcooked and had a herb flavour simple well cooked sausages.
Clean modern surroundings. The room was strangely warm, despite the heating not being on. Despite a storm going on outside, I had to open the window to make the temperature bearable. Something you don't expect at this time of the year. Also, for a new hotel, there were several aspects which were already needing maintenance such as paint peeling off the bathroom door frame and yellowing of the grout on the tiles in the shower.
Lovely bathroom, super shower Good breakfast Pleasant temperature in bedroom Would have preferred a King-size bed, but bed comfortable
This is a clean and modern hotel -- probably the best in Stoke. Very welcoming and efficient reception, plenty of parking, nice bedroom, excellent breakfast, very good sauna and steamroom. Air conditioning control did not make any difference to room temperature.
As a business customer the facilities were excellent.
The pool was nice, big gym, food was nice and resonably priced, room was quality.
Excellent location; welcoming and helpful staff especially those on reception; delightful entrance area creating an open and professional ambience; very comfortable and spacious rooms; good car parking facilities: a nice breakfast despite the consistently cold bacon!
Staff was friendly. Room space large. The fact that they made me pay for my breakfast even though it was included in my booking.
very nice, comfortable and easy to reach.
the hotel was fantastic, it was clean and spacious and ideally located for motorway access. it was in close poximaty to alton towers (its just a 30 odd minute drive away). the staff were very friendly and proffesional and we could not fault our stay . the hotel has its own pool which can be used by guests at no extra cost, however directly across from the hotel is an indoor pool facility called water world.this hotel definetlyl deserves its four star rating.
The breakfast was excellent. Breakfast waitress first class.
The staff were very helpful and friendly, the rooms clean and tidy, the food was very good. none
This was an amazing place to stay. The owner is extremely knowledgeable about the history of the home and is eager to introduce guests to all aspects of the hotel. There were no negative spects to our stay at all, except the taxi service we had to take us to a nearby restaurant, sent a driver who had no knowledge of the area at all.
Wonderful rooms with four poster beds in beautifully restored country house. Well designed luxury room and bathroom. Thoughtful touches - decanter with port in the room, nice selection for hot drinks, selection of dvds provided by the owners, complimentary wine won arrival. The host was friendly but unobtrusive and made us feel comfortable and well looked after. We were upgraded to the King Charles II room and it was fantastic, perfect for a romantic getaway.
Fabulous atmosphere and amazing decoration. Unbelievably friendly service and the welcome decanter of sherry is such a stylish touch. Just great. Not a thing
Helpful and friendly staff. Good central location near Stoke railway station. Room we had was slightly dated and tired looking.
the room I was in was clean enough in the bathroom but there were a lot of moths in the room and the carpets could have been doing with a clean on the outside edges and behind the beds and cupboards
friendly staff and good breakfast Nope!!
Hotel staff was very polite & helpful with any special requests. Nice size room as compared to other British hotels. Bathroom facilities were especially nice. with jacuzzi tub. Both breakfast & dinner buffets more than adequate. Great value for the price, and excellent location directly across from train station.
The room was actually rather bigger than I had expected and was very comfortable. The staff were extremely friendly and very helpful. There was quite a bit of noise from the floorboards. I was aware of how they creaked under my feet but was even more aware when the guest staying in the room above me returned home late and was fairly noisy. It was the same which woke me in the morning. Breakfast was a little casual. It took a long time to be served coffee. However, the dining room was a very spacious and airy room.
Staff helpful Tired old hotel, in need of some tlc. Room was cold, had to have extra heater. Taps moved when turned on/off. Walls very thin - snoring could be heard from room next door!Bed lumpy and uncomfortable. Breakfast the first day was cold - due to a wedding beng set up in the normal breakfast room.
Breakfast was nice. Room was very dated - could really do with updating. Would like to have had a temperature thermostat in room to adjust to my own needs.
staff friendly and helpful my room was on the 3rd floor. It smelled like it had been used for years by smokers. The furnishings were old and dated.
Location, right next to the train station The room was very old fashion and the sink was in the main bedroom
restaurant fully booked so had to eat in the brasserie, breakfast poor selection and quality, have written letter of complaint to hotel
Pleasant and efficient welcome. Receptionist took us to our room and confirmed reservation details and extended the leaving time by 1 hr. The spa is separate to the main building so we had to venture out in the freezing cold to get to the spa.
The extremely helpful staff who were only too willing to go the extra mile for your comfort and well being
cant pick one individualy, it was all very good. No, it was a very enjoyable stay.
the whole experience was great. the food was excellent
excellent service esp restaurant staff
Comfortable and relaxing
staff creaky floorbards
Very good and friendly staff Housekeping and breakfast extremely poor
It was a lovely hotel. We didn't spend a great deal of time there - but the staff were delightful and the hotel itself was gorgeous.
Beautiful building, friendly staff and excellent facilities including super breakfast. Bedroom carpet stained and shower leaked onto bathroom floor however I reported this on the maintenance card in my room. I did feel the restaurant prices were a little high with little in the way of a snack or supper menu as a cheaper option.
We stayed for a Wedding and found the Hall to be steeped in history, loved the old features of the place especially the fireplaces. The staff were very helpful and pleasant. Food excellent, accommodation was excellent and we enjoyed every moment. Nothing at all to dislike.
poor experience - only redeeming feature was the quality of the breakfast. Otherwise didnt like much Service was extremely poor. Unfriendly staff - no offers of assistance. Things faulty in the room - tv and phone. Room service food was over priced and dreadful. Cold congealed chees on toast. I have written a longer review at tripadvisor.
politness of the staff Waiting for the lift, and the light never lit until lift was on its way, no stairs from 1st floor, espsecaily waiting for the lift. Noise of the raditaors in the room. Internet should be free, most hotels are these days. Lack of signs to brassire
Atmosphere, friendly staff
Wonderful Jacobean building - though the room we stayed in was in the modern extension. Room large, well-equipped and comfortable.
A friend recommended this hotel to me. It is close to Crewe train station, about 5 minutes drive. beautiful landscape and ancient castle.
Excellent service. Lovely room in old part of hotel- the Hall. Afternoon tea very enjoyable in sumptuous lounge. Evening meals expensive. Breakfast average. 'Cooked' breakfast luke warm.
The setting and atmosphere. No Leisure Facilities
Very clean, comfortable beds,excellent food and service.
Suite facilities very good - comfortable bed, well fitted bathroom. Excellent service in bar and dining room, although only one (very efficient) server. Room rate good and dining / wine cost reasonable. I would have preferred sofa's or two armchairs within the suite rather than quite uncomfortable bench seats with seat cushion and no back. Also lighting in seating area a little dim - ok for leisure purposes but insufficent for business purpose reading, unless using bed reading lights provided, and laying down. Should advise guests with mobility problems of hilly nature of surrounds and numerous stairs on route between guest wing and reception / dining areas.
Friendly helpful staff This was supposed to be booked as an anniversary surprise. Phone call to home to check name of second person staying ruined the surprise. Advised hotel of problem no mention or token compensation received. Not fantastic value for money.
Well maintained and modern establishment. Pleasant setting. The fact that you had to go throught the Gym to get to your room and having to pay £3.95 for bread with my meal.
The guy in the bar was very pleasant We booked on line but there was no record of the booking on arrival. We had print out of booking and a room was found after a 30 minute wait in the bar.The receptionist dealt with us. No apology from the manager! We used it as an overnight stay while visiting friends in Stone.More a spa than a hotel.
Suites are very well appointed and the food was lovely. Service was also efficient and attentive.
Relaxed a lot stayed overnight, used the swimming pool, steamroom, and sauna had two treatments, had the weather been better would have explored the grounds yes haveing to walk through the gym to get anywhere
The staff realy tries to make your stay as comfortable as possible Breakfast could do with some eggs
Nice hotel, staff were friendly. Often felt that I was paying over the odds though. Room was what I expected for a 5-star. Spa facilities were very impressive and were most definitely the highlight of our stay. Slightly disappointed that the rooms did not have any air conditioning. It was also disappointing that the Elemis shower products in the hotel room and spa area had all been watered down, or at least seemed that way. Poor vegetarian option at restaurant.
exceletent room, gym,restaurant and SPA
The re-furbished areas are good The non-refurbished areas less so but efforts were made to explain and the price was fair
Easily accessible from the M1
Central to travel routes, good parking Bar prices were pretty steep, 2 double vodka's a can of redbull & an archers and lemonade - £17 plus! Defeats the object of looking for a cheaper rate on the internet with such high bar/meal prices. Though the staff were extremely friendly and happy to help.
lovely room and beautiful hotel
Need good decoration upstairs where are the bedrooms.
Room was excellant
A first online booking, which was cancelled again, was confirmed to me by e-mail to have been cancelled. However, in the it system of the hotel's reception at arrival it was not cancelled. It was very hard for me as a stranger to find the gate of the premises located on a dark country road by car at arrival at night, as it was not lightened at all. The lightning at the bathroom mirror was not satisfactory to me for shaving purposes.
Very comfortable, clean, quiet and friendly in pleasing surroundings. It will be good when the leisure club is open
High standard of rooms and hotel in general Nothing
the breakfast in the conservatory overlooking golf course was lovely
Good spa facilities and clean spacious rooms. When I got to the hotel they did not know about my booking. They said booking.com send them bookings by fax and it is unreliable. This is the second time this has happened. The hotel is fine!
Lift down two flights of stairs was not working during our stay.
The silence, the friendly people the good room The breakfast wasn't the best we had.
Good quality and comfortable accommodation good food and nice efficient staff Pity the price of drinks was so high.
leisure facilities - Good sized Swimming pool. Rooms were very spacious. Postal code given did not lead to the hotel but to a dark side road about 4 miles from the hotel-rang the hotel for the correct post code to use. The main reception area lacked warmth & atmosphere
Peaceful surroundings,and delightful grounds. Bar prices extremely high.
the room was very comfortable and the breakfast was excellent quite a long walk to the room
Room was large and well decorated, the bed was comfy and the hotel quiet Some other guests were noisy when going to their rooms late at night
very friendly staff, room was clean, the setting of the hotel is beautiful I used the gym and was surprised not to find desinfectant available and therefore people not cleaning their machines after utilisation. The room was very warm because the window only opens a couple of inches, which would get worse during warmer periods of the year
clean, tidy, great staff, friendly beer expensive when paying £95 a room
Convenience, I arrived too late and left too early to enjoy any of the facilities but what I did see looked impressive. Bed matress was too soft and springy - I didnt get a lot of sleep. Shower was pathetic. I was in a room next to a store cupboard and I found it rather noisy first thing in the morning.
The food The internet service was expensive and difficult - you should offer something which can be used for more than 24 hours
The staff were very friendly and welcoming, the rooms were clean and very comfortable and the selection of food at breakfast was good. in the double room that we had there was only only one tea cup between two of us
The spa facilities were accessible and we were encouraged to use them The room was a long way from the reception and the corridors are difficult to navigate , signage could be improved.
We enjoyed the excellent food and the staff we were in contact with around the hotel were very pleasant and helpful. There is nowhere to answer in question 3 the fact that we were travelling as mother and daughter. ( This is not a complaint, just an observation ).