Guest reviews of Sofitel Marrakech Palais Imperial
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.9 "Location is great."10.0 "
City centre within easy reach , said 100%." 10.0 "100%liked the proximity to sightseeing ." -
8.8 "Pool is good."
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8.5 "Breakfast is good."
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6.8 "Service is ok."6.3 "63% said the
reception staff was ok ." 6.4 "Only 64% thought theservice was professional ." 5.0 "50% found theroom service acceptable ." -
6.4 "Internet is average."6.7 "67% thought the
wifi quality was ok ." -
5.8 "Vibe was decent."5.6 "Only 56% thought, the
hotel was luxurious ." 6.3 "63% considered thelobby entrance to be so-so ." -
5.6 "Average cleanliness."
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5.6 "Average comfort."7.0 "70% said the
beds were comfortable ." -
4.9 "Rooms are not good."1.5 "85% thought they were
poorly maintained ." 4.4 "56%complained about the bathroom ." 4.8 "52% saidrooms were dirty ." 0.7 "93% foundproblems with the furniture ." 0.5 "For 95%, therooms looked old ." 2.3 "Air conditioning was criticized by 77%." 1.4 "86% hadproblems with the shower ." -
1.9 "Terrible value."0.0 "The
price was too high for 100%."
Overall Rating
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8.9 "Pool is good."
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8.9 "Location is great."
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8.4 "Breakfast is good."
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7.0 "Good service."6.3 "63% said the
reception staff was ok ." 6.6 "Only 66% thought theservice was professional ." -
5.9 "Average cleanliness."
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5.2 "Vibe was decent."
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5.1 "Average comfort."6.5 "
Beds were acceptable for 65%." -
5.1 "Food is average."
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4.4 "Rooms are not good."1.2 "88% thought they were
poorly maintained ." 4.3 "57%complained about the bathroom ." -
1.9 "Terrible value."
Overall Rating
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9.1 "Terrific location."
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8.7 "Pool is good."
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8.3 "Breakfast is good."
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7.0 "Good service."6.4 "Only 64% thought the
service was professional ." 6.0 "60% said thereception staff was ok ." -
5.7 "Vibe was decent."
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5.6 "Average comfort."6.7 "
Beds were acceptable for 67%." -
4.6 "Rooms are not good."
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4.6 "Disappointing food."
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2.2 "Terrible value."
Overall Rating
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8.9 "Location is great."
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8.4 "Breakfast is good."
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6.0 "Service is ok."6.1 "61% said the
reception staff was ok ." -
5.6 "Average comfort."
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5.5 "Average cleanliness."
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5.4 "Vibe was decent."
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5.1 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
The simpathy of the staff, the comfort and the fabulous scent At The hall and the heated pool Noyhing!
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7.7review from
Hotel Staff high skilled, room size, cleanliness of the room & bathroom, confort beds, food, relaxing facility There is no handy shower in the toilet, TV's are old not LCD & No DVD, Satelite stations are few
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4.7review from
Our complaint about the room was dealt with a free upgrade.Staff are very obliging.Common parts were fine and pool areas very nice. Good Spa. The rooms are very old fashioned. Air conditioning was turned off at the mains despite the very hot weather which made it stuffy and uncomfortable. A hotel in need of investment.The main restaurant (Oranger) lacked professionalism, exemplified by the fact that having been given the wine list, they did not have in stock the first two bottles that we ordered and the 3rd bottle of white wine arrived near the end of our meal at room temperature.
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8.0review from
Personnel cater for every need. They are efficient, extremely helpful and friendly and it is a dream location. "Big is better!"
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6.4review from
I was very impressed with the Junior Suite, the public sections of the hotel, the swimming pool and the friendliness of the staff. The hotel is also idealy situated .
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6.6review from
lovely gardens and swimming pool. staff were useless. food was poor. very expensive for drinks, food, spa etc.
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7.2review from
Nicely decorated clean rooms. Good location. Nice swimming pool. Greatly over priced food and drinks. Ongoing maintenance/construction around the pool.
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7.7review from
Hotel Staff high skilled, room size, cleanliness of the room & bathroom, confort beds, food, relaxing facility There is no handy shower in the toilet, TV's are old not LCD & No DVD, Satelite stations are few
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6.6review from
lovely gardens and swimming pool. staff were useless. food was poor. very expensive for drinks, food, spa etc.
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7.2review from
Nicely decorated clean rooms. Good location. Nice swimming pool. Greatly over priced food and drinks. Ongoing maintenance/construction around the pool.
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4.7review from
Our complaint about the room was dealt with a free upgrade.Staff are very obliging.Common parts were fine and pool areas very nice. Good Spa. The rooms are very old fashioned. Air conditioning was turned off at the mains despite the very hot weather which made it stuffy and uncomfortable. A hotel in need of investment.The main restaurant (Oranger) lacked professionalism, exemplified by the fact that having been given the wine list, they did not have in stock the first two bottles that we ordered and the 3rd bottle of white wine arrived near the end of our meal at room temperature.
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6.4review from
I was very impressed with the Junior Suite, the public sections of the hotel, the swimming pool and the friendliness of the staff. The hotel is also idealy situated .
