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The provision at breakfast was insufficient to cope with the demand. Breakfast itself was fine but the buffet area too small.
Better than expected. Room was big, clean, flat screen TV, A/C, comfortable bed. Bathroom clean and ample. This was clearly a family oriented hotel (maybe it was the time of the year). However, noise wasn't much of an issue (if you don't mind kids running through the hall ways).
It was ideal for us. We wanted to stay in the region on our drive back to Wales from Italy.
The carpets in the room and the public areas except for the restaurant were very dirty. They need to be replaced. Hotel not up to Novotel standards. I was disappointed.
easy acces, Chain hotel, good for one night
Good facilities, good location and very good value for money. Excellent breakfast for the family.
Room was a really goog size for us as we have a baby and there was loads of space for a travel cot. Difficult to find and difficult to get a children's play area
Room comfortable and clean; Complete supplies and room services
Breakfast is poor value.
the staff - very friendly and helpful
Easy to find, friendly staff
The staff were amazingly helpful and friendly, nothing was too much trouble for them and the breakfast was exceptionally good, plenty of choice and we sat outside with a view of the lovely hills in the distance and dinner the previous night was quite enjoyable and reasonably priced, despite not being a very wide choice on the menu. The location was within very easy reach of the motorway and we only needed an overnight stop en route to Spain. The beds were large and comfortable and smelled clean. The location was strange, almost in the middle of a business park, and there were more hotels in the close vicinity so it is obviously a popular choice. The first room we were shown smelled terribly of cigarettes and we were offered another one which had a huge hole in the wall. We accepted the third room offered which was a disabled-friendly room and was more spacious but it had a terrible smell coming from the drains and the bathroom was a sort of makeshift 'wet room' but the water from the shower soaked the vanity unit which was rotten at its' base. The wifi connection also did not work for us.
Room was quite spacious. Well located just off motorway, best Chinese restaurant in whole of France 2 minutes\away. Staff were ok.Went to ask about free internet but got no help.Also no english channels tuned into Tv whilst every other hotel and even a caravan had english channels.
Good rooms for reasonable prices. Good and helpful personnel.
Free parking area The room has smoking smell.
The bathrooms had been renovated with good towels NO
Friendly staff, clean room I booked the hotel especially because they have a restaurant. Unfortunately, we arrived on a Sunday when the restaurant was not open.
We stayed at this hotel on route to our hoiliday destination and would have no hesitation in recommending it to others. The room was clean and tidy and the staff friendly and courteous. We found the hotel easily and enjoyed a meal in the restaurant. After a long days driving it was a most welcome break.
The staff were helpful and polite, there is a restaurant which offered a good selection of food, overall it was fine for an overnight stay. The hotel was a bit dated but it was clean
Functional & adequate Restaurant staff & service.
free internet, very cheap. Gave us smoking room when asked for non-smoking, room smelled terrible and it was also very noisy so difficult to sleep. Reception staff made no attempt to speak English and were quite rude. Waitress in restaurant didn't speak English and most choices we wanted weren't available and the food we did get was not satisfactory.
Friendliness of hotel staff. Their ability to cope when their kitchen didn't work properly - no hot meals. This was not a problem, buffets were great. Good air-conditioning in rooms, was very hot day. Good service in restaurant. No
Stopover on way back to Calais
Warm when it was so cold outside -8! The stars going to my room were not treated , there was ice and packed in snow, could have been dangerous. Also very small plastic cup not much use.
The staff Hard to find
Good size room close to amenieties The staff could have been more helpful and friendlier
Nicely located inexpensive hotel for passthrough traveling for which we booked the hotel.
The staff were very friendly and helpful. The tv was good, there were a lot of channels. The room was clean also. Maybe there could have been a kettle and some teabags, milk and sugar to make tea in our room. Also, some more pillows would have been nice. Everything else was perfect!
Redecoreated, spacious, clean and confortable room. Non-smoking rooms have smell of cigarette (there were smoking gests on them)
Location and staff Room a little small but ok
I thought the hotel was excellent. The rooms are comfortable, clean and so charming. The staff was friendly and helpful, and I was impressed with the class of the establishment. The nights were quiet and peaceful, I truly was able to rest and relax during my stay. I highly recommend to everyone!!
Great location. Friendly staff. Staff recommended a good restaurant. Facilities a bit old but clean.
Right in the heart of town. Lovely room with a very clean, modern bathroom. Room was a litle cramped but that was because we had an extra bed. Beds confortable. Rooms heating. Staff very friendly. Free street parking on Sundays.
very good position in dijon and staff excellent no
In old town centre. On site secure car park.
Staff were very friendly, Hotel was ideally located, room was very good
Best hotel ever. Clean - great pool - spa. Helpful staff. I'd stay here again. Loved it. Loved everything.
Room was very comfortable, perfect for a stay while traveling south Breakfast was very poor quality
No hassle Outside parking not as secure as I would have liked.
Ideal for check in at any time. Great for long journey from UK to South of France as not in central city yet convenient to motorway and nice clean quiet room with en-suite. Air con was noisy. Cost of meal / drinks were high so we ate next door in the shopping arcade. Holiday Inn should provide food in line with their 3 stars. Breakfast was ideal - self service with a range of options - at a 3 star level
Te easy way to reach it, the quality of the hotel.
Quiet location, as long as you keep the windows shut in the early morning Very run down rooms, well worn, but hotel is undergoing a complete restoration at present
Good value for money; large comfortable family room for four, helpful, friendly and efficient staff. Part of an out-of-town shopping complex with a very large supermarket, so useful for stocking up. No problems!
it was close to Zenith the shower curtain was dirty and smelled, for €14 the breakfast was pretty poor. A basic chain hotel at 4* prices
Ease of parking, easy to find the Hotel without going into the town, next to shopping Centre.
its always very comfortable and quiet. Good safe parking with so many good restaurants and cafes nearby we would not pay the Holiday inn prices
Friendly staff, clean rooms , nice restaurant , good value for money
The room was spacious and pleasant The location of the hotel was disappointing in that it was in a commercial complex most of which appeared to be closed down.
Excellent location, friendly staff, the room is great (roomy, clean, nice lcd tv), esp. the beds, which are extremely comfortable (what they call "mybed"). Even though the price is not too cheap, we still find it's great value for the money.
The staff were very accomodating and the location was great The lifts!!
This is a lovely hotel in a lovely city. The hotel is in a great position for shopping and for seeing the sights of Dijon. I would highly recommend this hotel.
the restaurant poor satellite TV
A great, clean, comfortable and central hotel and with free garage parking! Restaurant is well worth a try, also. Will stay again for sure!
Know what to expect, expect Sofitels to be excellent! Usually have great resturants - Dijon's had an excellent one. The staff were very helpful..
Luxurious room, friendly and helpful reception staff, good location Bar staff mostly absent and were not attentive
Nice location, close to city centre.
Very convenient location to the old city, close to good restaurants, very friendly and knowledgeable staff .
Very convenient very clean
very friendly staff & just a stone throw away from the city centre the room was clean but old, a renovation would be nice. the parking is quite narrow.
The breakfast was very good and the desk staff was excellent
Needs upgrading to withstand their status.
nothing accept for sleeping - breakfast was ok they were not rude but unhelpful and it was a bit old shabby it didn't feel as though it had been thoughly cleaned for a while but it was tidy and neat
The room was very clean and quiet and we enjoyed a very nice continental breakfast served in the room - with no additional charge - Difficulty to open and/or close the windows and shutters
Bar closed too early - we arived at 10:45pm and it was already closed
Courteous and helpful staff The shower had very poor water pressure and the surface of the bath was extremely slippery and dangerous
Good location, very close to the train station and to the city centre. Quiet room. Internet works well. We were two people but several days staff only left one bath towel!
Location is good. The room was very nice, but a litle oldfashioned. You have to ask for the parking lot key every time you need to park your car. And the entrance for the parking is in an other street, behind the hotel.
Excellent Restaurant Rooms were dull and in need of updating.
The hotel is clean and the staff is kind A bit far from the city center more expensive compared to other hotels of the same level where we have been in France
More or less central, City-Ticket included, staff very friendly and helpful, room not too small, gratis parking. Interior fairly outdated and needs some renovation. Breakfast is not usual quality you will find in Mercure. Would only recommend if not charged full price. Otherwise you find reasonable and comparable room for less.
Very modern, clean rooms. 10-15 minute walk to the historic centre.
The restaurant There was no indoor pool as stated on booking.com and was the whole reason for us booking this particular hotel - so we were extremely disappointed.
My partner and I are vegetarians and while in France we found it very difficult to find any food that did not involve meat. However, the restaurant manager at this hotel was very sympathetic and arranged for a meal to me made that was not on the menu. Fantastic! The only complaint I have is that the room smelt slightly of damp.
Swimming pool was just the thing needed after warm trip Restaurant very costly
Good location, lovely room and wonderful staff None
The location and the friendliness of staff
The location - this hotel was two minutes walk from the bus/railway station (which was convenient) and five minutes walk into the town centre. Shops and restaurants nearby. I requested on the booking form "A room with a view (if possible)" but was given a room with partially opening frosted windows. The room was gloomy and smelt of cigarette smoke. The 'view' was of the fire escape of the adjacent unoccupied building. I asked at the reception to change rooms, which they did. The second room was bright and airy, with double opening windows, small balcony and a good view. The breakfast was expensive for a cold buffet. €8.50
Location to the Train Station. The furniture in the room had been updated but shame the walls were not painted, they looked cracked and dirty , plus mould on the shower door. Also the walls are so thin I could hear the person in the next room thinking!
We apreciated the kindness of the staff and the cleanliness of our room. The only thing that we dind´t like is that the hotel is not so close to city center as we´ve imagined. It´s about a 10 min. walk.
Very clean. Decent pool. Strong WiFi in lobby. Reception switched us to a room that received the WiFi signal. Across the street from the gare train station. Walkable to sights in Dijon. Most rooms don't receive WiFi signal. Rooms are very small. We stayed July 2010 and there was loud road construction just outside.
Comfortable room, good facilities The only drawback: the parking of hte hotel is in a different place.
Large room; comfortable; staff very helpful Street noise
Big room, friendly receptionist. Leaky shower, shabby breakfast room, broken coffee/tea machine at breakfast.
Close to rail station and city centre. Hotel was excelent for the price. Nothing specific.
This is a good hotel very close to the main train station - less than a 1 block walk. Also convenient to stroll to the historic downtown. The tram that circles the city stops right in front. Marvelously helpful clerk at the front desk. The breakfast is the bare minimum that one might expect.
Very close to the city center. The hotel has no parking but the have and agreement and you can park 24h for 6.5 EUR.
The town was alive with a music festival, when usually Sunday nights are very quiet. Also friendly and helpful staff. Turning the power switch on, that just looks like another light switch was not obvious.
Hotel was spotless and staff were extremely friendly and helpful. Restaurant was not cheap but prix fixe was very good value for money. Well situated for old Dijon and very pleasant courtyard garden. Very quiet. Only previous point about needing better map or directions from station.
We found the hotel ideal for exploring Dijon, the location being on the free bus route is a bonus. breakfast was adequate but could be improved by using a local boulangerie.
Excellent room, good location and parking.
Located very close to the old centre of Dijon where sightseeing opportunities are best. Restaurants were in abundance.
The hotel was very nice and very comfortable with very helpful staff. The breakfast was very good.
Free easy parking; cheerful breakfast staff. Small room (called Superior); outdated bathroom; stained lavatory
Good central location, but in one way system. Attractive central courtyard. Room much smaller than expected, overlooking busy street; took upgraded room overlooking courtyard. Dinner: food over complicated and not wonderful.
Location and parking The room was far from what I anticipated a 'superior' room to be. It was cramped and dated with a small double bed. Glad I was staying for only one night.
The room was quiet, clean and comfortable. We arrived around 21:00 and was looking forward to eating in the restaurant but it had closed minutes before.
Good value for money On the first night the room smelled of smoke. This was not good.
Nothing Smelly room, hard matress, breakfast only very basic, shaddy impression of the hotel in general, located far away from the center, not worth the money, even if it is already that cheap.
Free onsite parking. The hotel was very basic, but not very comfortable. The hallway was freezing, the room was also quite cold and the heat wasn't working. The staff was nice, though not particularly helpful when we were having a phone problem as we realized we'd left a computer elsewhere on our vacation. They could have offered to let us use theirs...They payphone had been "removed" and they couldn't tell us where there was one available. The hotel is an off highway type place, but very much you get what you pay for....
Room was freezing, heater tiny and no hot water! And it was winter!
nothing that stands out yes it was next to a dual carraige way and a mainline railway
Not alot Not Cheap for what we recieved.Wont use again
Distance from Restaurants
Cheap Rates Hotel location is not particularly pleasant but main problem was in finding the place! Room was not cleaned and bed was not made after first night despite chamber maid trying to enter room at 8am. Given remote control for TV with no batteries. Location is very unfriendly for pedestrians.
Very little, breakfast was okay. When we arrived our reservation was not recognised by the automated check in system but this was handled very well by the manager next morning, the room overlooked the very busy railway line, high speed express trains meant a noisy location, also there was no seat on the toilet.
Convenience for a single night stopover at a reasonable price. Very limited shower space.Could not fully open the door as it was hitting against the toilet. Did not like the wool blankets on the bed, looked very worn and unhygienic, but the linen sheets were exceptionally clean. Dijon Bonsai could do with a makeover compared to Orleans Bonsai which was very clean,comfortable and more user friendly shower room .
Great location in the heart of Dijon. not a great view, but nice rooftops.
Great location right in the heart of town. Small but nice rooms with big windows and views. First room was not clean and had drapes ripped off the wall. Was quickly given a second room but card key system for electricity wasn't explained so I didn't have power the first night. Great potential for this place but not very user friendly.
Great central location, friendly helpful staff, clean & tidy, value for money, good facilities - jug, microwave, etc. Room smelt of smoke.
The location ... The room stunk of cigarrette smoke. It was stale and had permeated everything. We left the window open all the time and the air conditioning but the smell was so strong that it never disappeared. It was a disgusting room. The beds are fold away, sofa style. The toilet was like one that is found on trains and areoplanes. The bathroom smelt mouldy. It was a disgusting hotel and I would not recommend it to anyone,. We moved onto the Ibis which cost us less and offered outstanding value. It was immaculate.
Central, large room, well priced Dated bedding/beds, carpet, due for tlc
Centrally located. Large rooms. Flexible about requests. The Air conditioning did not work properly in one of the two rooms I booked.
We loved this little place! It's situated in the heart of the historical area and has a view of historical alleys. It has a kitchenette and we were able to make some home cooked meals. The room was roomy, comfortable and very pleasant! Nothing to complain about!
Excellent location, adequate cuisinette so that you can have your breakfast in your room, spacious rooms This time the staff was not able to help me with ordering a pizza...
Location is excellent, kitchenette is convenient for travel with young children, good and helpful staff. Parking is public, so need to walk from parking to hotel that may be inconvenient if you have luggage.
The very comfortable large rooms with kitchen facilties, great location, very helpful staff. There was a problem one night with loud noises from the plumbing which we realized is a problem with certain rooms. We were very helpfully assiged a different room for that night.
the room for 4 people was spacious, clean and comfortable. The hotel was ideal for an overnight stopover. the bathroom needs a proper shower with shower curtain and the breakfast was expensive considering what was on offer. Although the hotel is ideal for 1 night, it is too basic for a longer stay.
Had a 4 person (three bed) room. Very spacious and very clean. about 10 - 15minutes form town centre and very close to auto route. Granny has a single room. Again basic but clean. air conditioning made the room feel a little damp - but not a big problem for one night.
Gerard was an absolute star in night reception. Caroline on reception was extremely helpful and friendly and the lady in the morning, whose name i did not catch was very polite and helpful too. We retuned to this hotel two weeks later after our holidaysl purely on the basis of Gerards customer service skills. Continental breakfast was great, good quality and plentiful, The hotel is located 15 minutes from the main route south and as a hotel manager of a national four/five star brand in the UK, i can thoroughly recommend this hotel as being peaceful, quiet, clean and with great levels of service. The food in the Chinese restaurant is poor and very bland, although i have seen the concept work well elsewhere Food in the Chinese restaurant was bland and poor, satay sauce was tastless and watery, no taste of peanuts!!
perfect location when you're travelling from italy to belgium. very clean and modern rooms.
Everythinga dn Caroline the receptionist was very helpful and polite
Restaurant was excellent
room was smoky, noisy (a lot of highway near) and no air-conditioner
Quality of service - friendly, helpful. Good, reasonably-priced food. The room is small...!
Friendliness and helpfulness of staff, convenient location from the motorway, very enjoyable meal in the restaurant, would definitely use this hotel again Small plastic cups to make coffee/tea in room
Welcoming, rural views, great value restaurant with excellent choice of food
good stop over hotel
It was close to the motorway and large shopping area so made a convienent stop off en route to the Alps. The main car park gate was locked between 11pm and 6am so was good for security. The restaurant was very bright so not very cosy.