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Well mannered helpfull staff.Good facilities and set just out of town away from noise.Good standard of cleanliness Menu in restaurant not very accomodating.Not a lot to choose from
Easy to find, be easier if direction of travel on M62 was mentioned Radio facility did not work
The breakfast choice was very good The bed & pillows were very hard
The calm air and proffessionalism of all the staff, made me feel very welcome and secure. The checking out time could have been a little later at the weekends.
It was convenient to the M62 The Television did not have cefax, Breakfast was extra
The hotel was warm, friendly and clean. The breakfast was particularly good as it was cooked fresh.
Really helpful staff Hotel is shabby and needs updating
Hotel location close to city and highway
location and pool
The hotel was quite good in all areas I thought the quality of food for dinner and breakfast was very poor
Very central, friendly staff. Comfy room. None whatsoever
The staff were very welcoming and helpful eg we were able to leave our luggage and pick it up later. The room was clean, quiet and pleasant and the facilities good. Nothing...all good
I found the cambridge lodge to be in great location, staff friendly and room very clean and comfortable
helpful staff, lovely and warm on a freezing weekend, comfey beds, and central to city. no bar, but reccommended great real ale pub 5mins walk away.
Hotel needed some TLC around the edges but staff very helpful. Good value. Furrniture in the room needed updating.
Attentive and eager to please staff. Good breakfast Central location makes for easy walking to town centre Some aspects of cleaning.
Pleasant staff, comfortable room. Good breakfast, good price. Central location None
Good breakfast, excellent staff, clean and comfortable room. No bar or lounge.
The staff were excellent, made sure everything was to our satisfaction. Nothing
The staff were extremely helpful, polite, and welcoming on every level. the rooms were very warm and very clean, and we had an excellent nights sleep. The breakfasts were freshly cooked to order and there was plenty of variety. The hotel was very close to the town centre.
Location and leisure facilities
The facilities are good. Function rooms, pool and bars are all nicely presented. There was a good atmosphere in the foyer and bars and the desk staff were polite and accommodating. We booked and paid extra for a family room to accommodate 2 x Adults and 2 X Children but on arrival the room had not been prepared with the extra beds. As it turned out My sons friend did not travel but there still wasnt room to swing a cat even tough only one of the two "put me up" bed was erected. The first bed was a rather pathetic collapsible affair with a one inch thick mattress that would not have supported a 5 year old. This was quickly changed. Our room was superficially clean but evidence of previous guest's debris were found under the bed and in the darker corners and the bathroom anti slip flooring was as grubby as the local municipal swimming pool. Also the function room bar had broken pumps which led to slow service and flat beer.
very comfortable, excellecnt palce to stay because it had only just opened there were a few problems. Very poor service in pub resturant, not given rooms as booked and charged wrong amount when checking out. However all these problems were efficiently delt with by the hotel staff.
We spent one night here and it was a very impressive hotel. The rooms where perfect and the wet rooms were amazing and to top it off there was a bar and coffee shop downstairs. very nice stay If only it could have been a bit closer to the city centre.
had enjoy, relaxing and very quiet of course, the t.v. wont let me subtitles on... cos am hard of hearing :/
it was a comfortable clean and friendly hotel didn't get my complementary paper
very clean staff very nice polite and helpful
The design and how modern it was I was a bit disappointed that our toilet seat was broken and there was no soap in the dispenser for us to shower with. As we were only staying for one night I didnt raise this with the staff.
Modern feel of the building. Pricey
Everything. I greatly enjoyed the Hotel, Moss Lodge completely. The workers there also so easy to talk and speak friendly. They act what we want to before we notice. So impressive hotel, Moss Lodge. Nothing.
friendly and welcoming - good level of quality Maybe some dried / fresh fruit with the continental breakfast
all very good no
The whole experience, from being shown into the lounge and offered drinks on arrival to being shown out when we left, was sheer delight! The staff are wonderful, rooms spotless and bed very comfy, brilliant shower and fabulous food. Can't fault anything and we have booked to stay again in February when we go up for a party! No!!
pauline was very nice and looked after us ensuring we were ok and everything was to our satisfaction. the hotel and people looking after us was first class very happy nothing
Good hotel. Friendly staff. Not much. Room was a bit small.
The staff could not do enough to make our stay enjoyable. The food and service were some of the best I have ever sampled. First class in every respect.
I was on a short business trip and needed to stay for one night. I therefore needed a bed. I could have chosen a 2-3 star functional hotel, but found a 5 star restored mill owner house with very friendly staff for similar money. My room was very comfortabel with some nice touches - a jug of fresh milk in the fridge. No Sky so could not watch the Champions League (there was freeview).
very friendly and helpful staff which makes you feel incredibly welcome and like you are vip guests. clean room, decent facilities, excellent breakfast.
Very comfy and cosy and staff couldn't be more helpful.
The breakfast was delicious and the restarante and staff made it a pleasant experience. The fact that the headboard wasn't safe and the tv had parts missing, and the remote had missing backs and missing tiles in the bathroom
staff were extremely helpful at all times and room facilities were of very high standard for the price charged for the room. food i.e evening meal was also very good (I did not have breakfast as I left for work at 6.30 am)Incidentally I have already re-booked the hotel for another 3 nights this week No complaints about anything
Quality of food en-suite to room was shower room only
Staff were generally very polite and helpful. Good value for money I pre-paid £21 for my dinner via the internet but no-one at the hotel seemed to know what 'dinner' actually covered, in many cases the items on the menu does not amount to £21. I think it needs clarification on the internet.
Friendly staff; excellent food.
Noisey residents in adjoining room, child crying all night
We had an illness in family and hotel staff were very helpful. Also, we were going to a match and they gave good advice, particularly barman who was at 1968 European Cup Final !!
We came to the hotel as we were attending a funeral the next day...so we didn't have much time to spend there, we had a comfortable room.,and enjoyed breakfast. Didn't like there was not enough toiletries in the bathroom...only enough for one,even then, one person couldn't shower with the size of bottle.
the full breakfast, hot water from the shower, cleanliness of the rooms and comfort of the bed. ,the prices on the drinks.
very comfortable bed Not happy at all, was woken by my partner at 4am as his arm was covered in blood, we found small pieces of glass in the bed, reported it to reception who said they would talk to room service but did not offer any compensation
Hotel staff were very friendly and courteous. Overall, for the weekend, excellent value for money.
Good friendly Hotel
Cleanliness of room and grounds were excellent, always a winner with me. On the website breakfast was offered at £11.50. Upon arrival was informed that it could be purchased for £7.50, if that price had been offered online I would have bought it.
Comfort and cleanliness Noisy room next to store Strange notion of advanced pay
I found the staff very pleasant, and the room comfortable The bar was never staffed, and it smelt of stale smoke, even though i was the only one in there.
Refurbishment of room good. Accessibility of room. Twin room for myself and daughter (14) who was training for cycling racing next day at Manchester Velodrome. The walls were like cardboard and we heard everything that was going on in the next room all night (sex). Therefore no sleep. How should we complain?
Clean, neat and quite modern Nothing
everything its the secound time ive stayed for 2 weddings i loved it will defo coming in the future.
The bathroom The attitude of the receptionist
The room was very clean and the beds were fantastic.
the room it was clean and tidy and comfortable
prego restaurant small room
Size of room and bathroom as well as comfort staff very helpful
Lovely hotel, staff very nice. very good value for mony especially as breakfast was included in the price.
no one rushes you food ha improved we were fine but others were maoning how long it took to get the eggs for their breakfast room 101 we had we arrived about 20 hundred hours window had been left opened net curtain was out of window and wet and heating was off we were tired and cold after a 6 hour journey my husband had to climb on chair to close window and he manage to turn heating on fire alarm went off when in bath but no one annouce it was false alarm got out quickly and then fire alarm went off
The cooked Breakfast was warm / cold
restaurant was great didn't like the shower in my room as it was set up for a wheel chair user so didn't go up very high.
Quietand it has a very good restaurant.
the food was lovely and staff very friendly. n/a
very central, easy to find, food was very good and reasonably priced. drink prices were more expensive than other establishments around this area.
the hotel was very central & on site parking was available, the breakfast was perhaps the best "english" I have ever experienced the room was a bit small & dated
friendly staff who changed our room from the attic area to first floor rather old fashioned and dowdy
Friendly staff, good beer, big breakfast (couldn't eat it all), excellent location for Picturedrome i.e next to it! Car park is a bit tight but I managed to squeeze into the last space. Anyone arriving after me would have struggled.
Plenty of good wholesome food in large portions. The room was far too hot and a little noisy.
Chosen on the net No
The hotel met all of my expectations no
the meals were great
very enjoyable. The hotel provided a fine menu for an evening meal but what impressed me was the attention to detail in the room. No
The staff were very helpful
Staff very good, the hotel was spotless and the service was very good The Matress on the Bed in our room was very uncomfortable causing us to wake on and off all during the night
Rooms really had a fresh smell The wifi internet connection only works at a few rooms, access is arranged in a old fashioned way.
Very nice hotel that is close to town and just off the motorway. The room was very clean and nice hot shower - all added up to a great nights sleep - topped off with a great breakfast.
We were very impressed with Chris on Reception. He could not have been more helpful in sorting out a room for us. All staff were very courteous and we enjoyed our stay with you.
Easy to find and a very friendly reception Pillows were very uncomfortable. Radiator was either full on or full off, making room either too hot or too cold. No restaurant in hotel - only the Italian linked to the hotel, which had a 1 hour waiting time.
The location of the hotel and the attached restaurant are the main attractions for us. This was our third stay at the Briar Court in as many months and we use it as a convenient stop-over enroute between Essex and Fife. There seem to have been computer related problems with our reservation made via Booking.Com in that the requested rear-facing ground floor rooms (2) were not available due to "weekend cleaning staff leaving some rooms unprepared." This minor issue was resolved to some extent but I got little sleep that night as the allocated room was facing the busy main road.
I wanted a comfortable room in pleasant surroundings and quality food. This is what I got. No.
The breakfast facilities were very good, staff were efficient and the full English breakfast was excellent Loose toilet seat. Faulty radiator valve,.
The warmth of the hotel on a cold day I would have liked a teaspoon in the bedroom to stir my hot chocolate
Food and the staff were excellent. The staff made you feel very welcolm
Stayed in the best room which was fabulous staff extremely pleasant Vegetarian menu limited, a comment to vegetarians to ask us to cook it is reccommended
Very attentive staff who helped to make you feel special. A perfect get away from everyday life
The atmosphere in the resteraunt / bar was excellent and the food was fantastic The location is difficult to get to, particularly at night. Don't put the postcode in a Sat Nav!!!
The restaurant room was too warm ...
Friendly staff and most pleasant ambience. Excellent breakfast and evening meal. There seemed to be an extractor fan blowing outside all night.
the rooms are of good size food is nice but waayyyy to pricey i have been charges twice on my debit card for the room, the staff is no not helpful. i spoke to someone over the was then went into the hotel spoke to them again about this matter was told refund will be done in 24hours and im still waiting for a refund 10 days later. the service is awful.
Use of pool and spa area.
Bistro food was excellent - children where welcome. Didn't like that the children couldnt use the pool in sunday morning before we checked out - they were very disappointed only could go in 1pm until 5pm. Also service was very slow at breakfast on sunday morning and not much food left - no good value for money for what we paid for breakfast.
Comfort of the rooms,leisure availability
I stayed at the hotel with my daughter for two nights and we have a fantastic time. The staff were friendly and the facilities excellent. I will definately be going back. Well done!!
The food quality was exellent and restaurant staff friendly. The reception staff were however not rude but not frindley or engaging. Long wait for service while thry sat in their back office, A hotel that thinks its 4Star but isnt quite there
The gym and the pool/spa complex. Reception were very helpful Breakfast a little expensive
Convenient location for my business commitments, easy to find and easy to get to.The gym was good; I always look for somewhere with those facilities. Gym machines are tired and need servicing, e.g quite a few of the the headphone connections are broken. The piped music in thew gym was too loud.
Spacious with facilities including free intertnet access, Only stayed B & B so acnnot comment on food. Bar was helpful! The hot water was not hot. I understand they had a problem and were dealign with it.
Excellent food. The hotel was lightly booked (4 tables in restaurant used)so it seemed unnecessary to make me walk 500 yds to the farthest point in the building and up a floor.Next time I will request a closer room to reception
We wanted a hotel within walkling distance from theatre and restaurants that was affordable and comfortable. This hotel ticked all the boxes. Staff were friendly and helpful. Breakfast plentyful and good. Room clean and tidy. Price excellent. Would recommend it if you want to stay in town for a quick overnight stay.
Very helpful staff, especially with regard to children, great food. Unimaginative room, small bathroom.
The gardens of the hotel, beautiful sank garden, excellent food and the coffee, very poor and thin and we mentioned this to the manager
very enjoyable i would visit again
Breakfast was excellent however there is no need to charge a supplement for cooked breakfast We arrived at 9 pm - it was a struggle to get food at this time.Also we had requested twin beds but got a double however it was changed after about a half hour- last thing you need after a long day
Pretty good but the food was pretentious and not quite there. The Chef needs to be told to the simple things well and let the food speak not the menu.
The location and ambience of Holdsworth House, the Millienium garden and the peaceful setting. The staff were courteous and very helpful, but unobtrusive. No comments
Had an excellent dinner in the restaurant, lovely food and good wine choice. Also the bed was larger than in most hotels and very comfy too. Bathroom was a bit small, and had no window or extractor so got quite humid/wet.
I have stayed at Holdsworth House a couple of times now - it is a great place made more special by the staff, all of which are very friendly and helpful.
Friendly and helpful statt, who went out of their way to ensure we enjoyed our stay.
Staff were extremely helpful, polite and professional, a real credit to the hotel. Quite cold in the rooms, heating didn't appear to be working. Bathroom was quite tired in appearance.