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Friendly staff Poor service in restaurant, poor quality of food and incorrect/incomplete order served. Gym facilities excellent, changing facilities dirty
Excellent food and service in the restaurant
The restaurant and sports centre are excellent I had to ask on numerous occaisions for the tv to be fixed the phone to be fixed and a lightbulb to be changed. The rooms need to be redecorated to the same standard as the other facilities.
I do like most of the arrangement in total.......Very good yes, There is no fridge in the room for keeping any thing such as water and juice
Parts of bar area and restaurant were too dark. Actually ended up with frosties instead of cornflakes at breakfast, as I couldnt see!
Great value for money, good breakfast and with a swimming pool. Our room was well cleaned. The place is showing its age a bit and needs a refresh in places. Reception and breakfast room staff are not the most customer focused I have ever met and the place would be much better if this was improved.
Relaxed atmosphere and excellent breakfasts. Mattress in room 107 quite soft!
Having access to a 25m pool, sauna and steam room. State of decoration. You could feel all the springs in the mattress
Comfortable, spacious bedroom; bright, clean bathroom, with a large bath and a powerful shower. Situated in green fields, only a mile or two out of Middlesbrough. Good choice of breakfast food. Limited sunshine through the small windows of the Brakfast room.
Resturant is good.
Rooms were clean and staff were friendly and helpful Breakfast was good with plenty to eat. I would definately stay again.
Very friendly, relaxed hotel, food reasonable. Breakfast service excellent. TV was set as Radio, could not change to TV.
Stay was dissapointing, expectation was high with a rate of £94.50 ! Rooms are very sad and tired, bathroom was poor, shower thermostat was broken. Hotel needs several thousand £ spent to bring it up to a comfortable standard. Evening meal was excellent and staff were good.
Friendly, clean, good food and service and value for money. They also serve Bass in the bar. No
The staff members were all very friendly, the food was very good with an interesting menu, and the quaintness of the town and the hotel made for a very fun stay!
Clean, warm and very welcoming - excellent food nothing
I was only there for a one night , arrived late and left early so didnt see much of it
Lovely comfortable stay with pleasant and polite staff nothing was to much trouble would certainly stay here again
The staff were very helpful and friendly, even all the room cleaners met us with a cheery "Good morning". The food was excellent and served very hot. Breakfast was magnificent! All was good
The food and service was excellent. The room was clean and comfortable. Extras such as afternoon tea, or wine were a little expensive.
Staff attention excellent throughout. Good restaurant. Superb breakfast. Very limited French wine list
the rooms are large and accomidating, with greaat pillows. no seriously great pillows and bedding.
Excellent breakfast, good quality evening meals, very relaxing lounges, pleasant and helpful staff. A porter to take bagge to rooms would be helpful. It can be a rather long way to the Woodlands suite.
relaxed friendly atmosphere, helpful staff, excellent breakfast
I loved the swimming pool. I swan every morning. The highlight of the stay. Meals were expensive and would have like something between dinner and snacks unless I missed something.
Having to pay for car park
Location - clean hotel, looks very new
clean room and friendly receptionist thin walls. was woke up at 6.30 am by an inconsiderate guest's alarm going off and off and off....
Close to the town Very expensive compared to standard of the hotel
frendly staff bar a bit expensive compared to local pub prices..... 24 hour food menu could have been a bit better
Clean. Modern. Friendly. Spa, Pool, Gym Sauna. Generous Beds. Great Views.
staff ,and the whole hotel was good i had to change rooms at 2.30am due to the noise from a nightclub not far from my room .so all in all the hotel was good but the location of my room was very poor.so on that note i would like to request a refund or one free night at one of the other thistles hotels .Thank you
location, close town centre and Riverside Stadium
friendly staff. great food. rooms were to hot
the noise from outside. web site stated rooms had been noise proofed but it was extremely noisy.
I found the staff at the desk extremely helpful especially when there appeared to be a mix up
Good service. Nice hotel. Cold night. Should have been extra blankets in the room.
Not much. Although good selection of teas and biscuits Dingy, old fashioned.
Friendly staff A bit noisy at times, because of guests leaving in the middle of the night and therefore not going to bed; i.e. talking rather loudly and pacing their room
Easy access/good secure parking/good menu/pleasant staff Decor old fashioned/a bit dark and forboding
I wasn't expecting a great deal I have to admit, knowing Middlesborough from a few years ago but I was pleasantly surprised to find The Baltimore to be a really lovely hotel. Clean and spacious and good value for money. Would definitely recommend it to others.
Comfortable spacious room excellent Dinner and Breakfast very well served and presented.Helpful and very pleasant staff. Nothing
easy to find tiny rooms, has not been redocorated in at least 20 yrs, very very basic, over priced
location was ideal for the purpose of our visit to relatives in the north east dirty bed linen suggesting that the bed was not changed during the day on informing the staff on duty the bed was completely changed within 15 minutes. The fire alarm going off in our room at 0800hrs and waking us up with a jolt and nobody checking our where abouts till we checked out 30 minutes later even if it was a false alarm.
Reliable and free wireless internet Breakfast finished at 10am - fairly early for a Sunday
Excellent value for money, very helpful staff from arrival to checkout. The room temperature was a little too hot during the night.
Good Car Park Good food Staff were friendly and helpful Wifi was haphazard (dropping out)
Every thing was as expected. 1St class There where none
Please write at least 15 words
Very clean and comfortable staff very helpful No soap in bathroom and inside of bath base badly scratched toilet took a long time torefill before could flush again extractor fan in bathroom not working
It was very much appreciataed that we could take one of our dogs into our room - we did have a cage for her! The other two remained safely in the car overnight in the hotel carpark. The night staff were willing when we returned late at night and made no complaint on letting my husband in after he had walked the dogs after midnight due to our late arrivel back at the hotel. My only complaint was the concern caused when on our late arrival, during booking in, we were told we could not stay the final night of our booking as the room had been double booked. The staff did offer, however, to find alternative accommodation. During the night on reflection of this state, I wondered why, when I booked the hotel and it had shown a number of vacancies for that period, it was my husband and myself being asked to move. Also this was going to be very inconvenient as we were participating in an International Dance Festival in Billingham, which meant late nights, and as leaders of the dance group we were expected to be in early morning meetings which meant leaving the hotel at approximately 8.00 A.M. If we were to leave Sunday morning it would have been very difficult to pack costumes and other personal luggage, along with the dog-cage, pack the car and still arrive at our meeting in time. Also, we were in a late night concert on the Sunday which meant if we moved hotels we would again be very late booking into a different hotel. Most of which would have been full anyway due to the "Tall Ships" in Harrogate. It was not until the Saturday that we were told we could remain in the Bluebell Hotel. Much as I appreciate the fact that the staff did finally organise for us to remain in our room, it did rather cause great concern during what should have been a time of confidence knowing that we had suitable accommodation during a very busy weekend.
Good comfy bed. Good food. Nice room fittings / decor. Some noise from next room - possibly insufficient noise insulation. Limited selection in "continental Breakfast". Decaf in the tea/coffee would be really good.
very value in that price, when i check in, double single bed only cost me 55 ponds. and the room is very comfortable and clean.
The location was absolutely beautiful. It was a lovely hotel with real character and each room was individually decorated in a unique style. The staff were very friendly and helpful. Only that there was no de-caffeinated coffee in the bedrooms.
We enjoy the beautiful location and impressive architecture of the hotel.
My wife and I both thought the rooms were fantastic, our room, The Mainstone Suite was absolutely lovely, the food was first class and the staff very friendly, Leigh ensured that allour needs were met.
Very friendly staff, beautiful house and grounds.
Beautiful Welsh country. Beautiful hotel and bahroom. The hotel didn't appear on my GPS system in the car, so we had a bit trouble finding it. Once there everything was OK.
The location is in a stunning area of natural beauty ideal for relaxing walks and a chance to unwind.
A refreshing change to have an individually styled hotel & to be treated in a friendly manner, rather than just one of a number of guests. Signage to the hotel could be better
we left early (6am), and still had a great breakfast left for us
Amazing location and, having been given an upgrade to a suite, the views were breathtaking. Excellent service upon arrival and in the bar and restaurant. Little disappointed that upon checking out, we were not asked whether we had enjoyed our stay and did we have any issues . We did not eat in the main restaurant for dinner as we were in a hurry and chose the bar. Food was very poor, fish was dry and burger as tough as an old boot - maybe it was the chef's night off. However, breakfast the following morning was superb.
Good amount of parking, good location, close to out of town shopping centre, and supermarket. Good pub food next door Nothing not to like
Been along time sice i stayed in a travel inn (now Premier Inn) and what a difference. The upgrade to their hotels has made a big difference. Well done!
The staff were very helpful and friendly. The food at the attached restaurant was very good and fast to be served. The room was very clean, spacious and comfortable. It was very quiet - i got a great nights sleep. Nope.
Everything connected with hotel acceptable Actual cost not explained properly. Website inaccurate on distance of hotel to centre of Stockton. Reception staff not sufficiently well informed on local facilities.
We had an overnight stay at this hotel as we were attending a function nearby. After we checked out the following morning we enjoyed a walk by the River Tees which is just outside the hotel car park. The Tees Barrage that has been constructed was interesting, it's purpose is to make a venue for water sports which is currently under construction.
extremely friendly and helpful staff who were able to provide us with maps and directions to the places we needed.
Staff where helpfull and friendly, rooms were clean and tidy.
Bed comfortable, curtains blocked all light. Staff friendly and helpful. Food good in on site restaurant. Room was cold and hard to heat.
The friendly attitude of all the staff and their willingness to help us as much as possible in order for us to get the most out of our stay. The quality of the food at the toby carvery wasn't great.
cleanliness of the room , friendly staff breakfast finishes early at 9 am
Very Friendly Welcome even when 2 hours before official checking in time. None
the staff where superb
Convenience of location. Clean crispy sheets and individual cooked breakfast. Staff at breakfast were attentive and had a "nothing is too much bother" approach. Being woken up at 3:00am and again at 4:00am by inconsiderate noisey guests. This may be partially due to poor floor to floor noise insulation.
the hotel was clean comfortable and within walking distance of the town centre.The staff where well presented friendly and helpful
The manners and attitude of all the staff I had dealings with was excellent and they were a pleasure to talk to. As I found out this problem had Nothing to do with hotel but the the adjacent Toby carvery was terrible
Staff are frendly, food is good and plentyful No bad points for my stay
Lovely hotel very pleased with everything
Helpfulness & friendliness of all the staff Freshly prpared breakfast Ease of checking out Bathroom took a while to demist No led Clock on tv
Comfortable bed, hot water Old tv with limited channels & poor remote control. No internal phone or wake-up call facility
Lovely clean room, nice size for family. Squeeky bathroom door,
Good reception, clean & tidy rooms, very efficient process See below
Reception was excellent on arrival , The Bar staff in the evening were helpful and friendly as were the breakfast staff , and expressed great apologies over the fact that there was no strawberry jam , but a member of staff had gone out to get some . None
Very clean. All essentials provided. Staff all very pleasant and helpful