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The food!!! You can not fault any of the food, spot on. Really good value for the money. Compliments to the chef! The bathrooms were nice, a good sized bath. Good veiw from our rooms looking over the mountains, Furniture in the conservatory/bar/lounge were execlent. Would definatley recommend this hotel to anyone from the Isle of Man!! Em.......Nope.
The teatment by the staff
Although the rooms are quite basic they met my business need. The food in the Resteraunt was excellent and the staff were very helpfull and customer focussed. Parking was a little tight upon my arrival which was late evening.
Staff were very friendly and helpful especially with providing details of Taxi Companies.
the food was excellent and good value for money, considering i thought the actual room rate was expensive
convenient location, plenty of parking, good size room
It had everything we needed and the restaurant food was good in the evenings.
the bedroom was lovely - finished to quite a high standard!
The position of the Hotel, and the food on the first night The lack of welcome and proffessional approach.
The staff were very friendly and helpful.. Having to climb the stairs which are narrow.
Good friendly atmosphere. 'All you can eat' buffet breakfast. Good food/portions/choice at evening meal, although more good class pub food rather than gourmet. Two minutes from shops, so good location in this sense. A short drive to lake district amenities, and countryside. Slightly run down end of town, but close to centre. Other local pubs mean it's a bit noisy at times; probably not ideal hotel for children, as hotel bar is pub bar with Sky Sports on most of time. Lots of hotel clients are local contractors weekdays.
The people were friendly and obliging. The stairs were narrow and awkward.
Budget class hotel. Room was wll stocked with facilities eg Tea, hair dryer, tv etc.Helpfull staff. Tired decorations but cheap.
When I needed to get into the hotel after my night out the night porter was very promt.
Hotel staff good but had alarming screeching noise at 2 am. Understand noise was due to plumbing problem in room above. Manager phoned later to apologise and offer voucher for another stay.
Friendly receptionist Grubby, unhygeinic bathroom, poor decor, creaky floorboards, poor breakfast ingredients. Over-priced.
Every one friendly
The meal was very good
staff all very friendly and very attentive very noisy area. decor needed attention too many smoking areas
Excellent warm room, newly furbished and good food Na
Good food, friendly staff, nice lounge areas Heating totally inadequate in room. Tv not tethered to wall stand- very bad practice presenting a real danger of injury to guests.
Very good quality room, outstanding service from helpful anfd cheerful staff
Service and cleaness
The staff were not very helpful. We waited half an hour in the restaurant before we managed to catch one of the waitresses eye to serve us.
Clean and tidy, helpful friendly staff. Family room ample for 4 of us, even with real cot which was beautifully made up in the room on our arrival. None
ideal for a short break and to explore surrounding area. Very good food. The village had no other facilities or other bars/hotels but fortunately we were able to eat in the hotel as the food was good and well priced.
everything was very good, our mistake was we did not have a meal as we ate out before we arrived, the food looked very good when we went into the bar in the evening and we regretted not eating there.
Very clean, comfortable accommodation with helpful staff and excellent location for the Northern Lakes, will return.
Clean and tidy hotel, in a small village 2 miles or so from Workington. Food was of a good standard and portions were excellent. Cumbrain Grill breakfast was superb! No real ales available only keg beer.I Had to leave one night sooner than expected but was told that since I'd booked through Active Hotels , I had to pay for all 3 nights - disppointing reaction from staff who did not provide any assistance as to how this could be resolved so I had to pay.
Food and service were excellent Room and bed too small
Nice quiet setting The newer part of the hotel lacks the lovely atmosphere of the older building. My room was at the end of an anonymous corridor and was rather chilly.
Very poor room lighting - difficult to read
no choice at breackfast there was tomato on my plate and i was never asked if there was anything we dont want on our breackfast. I could have been allergic to tomato and would rather it not be on my meal.
Excellent room with good facilities. Evening meal and breakfast were first class. Will definitely use again when in the area.
Bed was brilliant, tv Good and decent shower Needed cleaned, laods of dead flys on the window ledge
It was very close to the people we were visiting and walking distance to the shops , very good We came back at quarter to eleven on Tuesday night and the bar was all closed up so we couldn't get a drink . very sad .
Very helpful staff - cook came in at 7:00 am on Sunday morning to prepare our breakfast as we needed to leave early. Excellent evening meal. None
The staff were very friendly and helpful, and room No.7 Had a 4-poster bed in it! The evening meal was very filling.
The room was well-lit and comfortably furnished. This was a particular joy to my wife who is partially sighted. On arrival we discovered that booking.com had not informed the hotel of our booking. This was an embarassment to the management and to us.
Accommodation was first class and the staff could not have been more helpful. There were no adequate disabled facilities
Reasonably comfortable bed. Friendly staff/owners accomodated my requirement for special diet and preference to eat in my room. Noisy road-sie location of room. Noise form bar in evening
everything was perfect all the staff made us feel very welcome nothing
The Hotel has a good bar which is well used by the public
We had a family room (Rm 14) and was surprised at how large and spacious our room was. Our 2 young children had plenty of room to play their toys. There was a good selection for breakfast and the lady made some porridge and restocked the strawberries several times for our children.