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Efficient staff for check in. all staff very polite and helpful. Room spacious and clean. Food very good Mattress was far too soft, a plank, submitted immediately after request, helped somewhat, but we truly think it should be a consideration for the management to change all mattresses for harder ones!
Hotel staff very helpful. Location is great!
good location in Melonaeras, nice swimming pools, plenty of restaurants and bars, very quiet in the nighttime the minibar was not serviced, the reception never answered the phone, the hotel is not finished and the construction work is very loud in the morning, poor breakfast, no parking available at the hotel only in the area- on the street, which is very crowded. Just a few elevators and some rooms are al little bit far from the lobby. The safe in the room is charged per day - a 5* hotel should have it included. I did not like the lavaoar right next to the room entrance, so every body entering your room could see your tooth brush, shaver....right in front of the door. the first feeling entering the room is more like a locker-room than a 5* hotel room. Not all the pools are heated - we found only 2 .
An excellent hotel, one of the best 5 stars I ever stayed in, outstanding service and an absolutely perfect breakfast menu. I liked the hotel and will be returning!
We liked the fact it was very quiet and relaxing. The hotel had a strict policy on not being able to pre-book sun loungers, however, the pool man was very happy to "save" loungers for guests who didn't use the sunbeds until late into the afternoon! That said, during our stay, there were plenty of beds available as the hotel was not booked to capacity.
We are very satsified . Evrything was perfect. Cava with the breakfast was really nice.The location was idael. Nothing
The staff were fantastic. We were first directed to a room on the first floor just over the enterance. The room was small and dirty, which we pointed out to the staff & also asked them would it be possible to get a room with a sea view. No problem! It only took a few minutes for us to move up to the third floor and into a larger, cleaner room with no extra charge.
The hotel has a very good location, is well kept and clean, has well organized activities, good food and friendly experienced staff.
Excellent hotel for the money.Great location right on the Beach and adjacent to some good bars and Restuarants.
Good central position hotel clean and modern very nice buffet breakfast and dinner We were lucky with nice room ,balcony, sea view etc but some rooms do not have such facility
the pool building noise with no advance warning
proximity to strand and sea. Very good food damage to strand