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The relaxing atmosphere That guests were put together with other guests on tables joined together which made one ill at ease and that the hotel was geared more towards German or Dutch guests.
The staff were very friendly and well organised. The hotel itself is very clean and They have wireless internet in the lobby area only, and although you can use numerous independent networks for a fee to be able to use the internet in your room. I would suggest they set up there own.
Good location close to the beach and centre of Playa del Ingles. Excellent food with show kitchen. Friendly staff. Big room with air conditioning. Can recommend for value for money! Partly old building, dirty corridors, our room in the "cellar" = reception at 4th floor, our room at first floor facing parking, hilly location.
The room, facilities & hotel staff were superb; We arrived at 1am, and Reception had thoughtfully provided a cold meal as we'd missed dinner. Depending on your preferences, you may find the following good or bad - The hotel wasn't too busy when we stayed there (October half-term) and there were very few young couples or children - Most guests were mature German couples. However, the atmosphere was pleasant and staff spoke good English. Daytime and evening entertainment was average, but you were close to lots of bars for a livelier evening! Smoking was permitted on the room balconies and in parts of the bar + outside public areas. Food was good, with plenty of choice and half board was excellent value. Our balcony only got the evening sun and was partly shaded by trees in the gardens. However, we didn't bother asking to be moved as we actually liked the shade & privacy when we wanted to cool off from the sun terraces. Probably two-thirds of the balconies get all-day sun, most of the rest get evening sun.
The fodd was the best i've eaten in my entire life, definetely go all-inclusive or you will be paying 5 euro a drink.
location was the only useful advantage for me The hotel did not suit me as a solo traveller and certainly did not represent value for money. For a 4* hotel, i found the hotel sodisappointing with a very drab restaurant, no room service, no facility to get ice, laundry taking 36hrs and not on sat/sun - Iam sure it must suit many others as their chosen hotel, but it was not for me
Great hotel excellent standards of housekeeping great staff
Everyting was perfekt. Some sound from the road came in under the door, perheps som sealing her.
Central location and friendly staff The food in the restaurant in particular the warm dishes could be better, less choices but better quality would be preferred (too fat)
Very nice hotel, everything worked as expected, and no problems. All facilities for a good summer holiday available.
Good food and facilities The hotel was freezing cold and as a result we barely slept any night we were there.
Restaurant quality, staff courtesy.
The stuff was very nice. There was a lot of noise and they cheated on us. We had to stay the first day in a different hotel because they where overbooked.We had a lot of problems in the beginning but then it was ok.
It's location and value for money. There were no english speaking news or sports channels available on the room t.v.. The bar does not have a'no smoking zone' so those of us who do not smoke were unable to enjoy a drink there.
I enjoyed the proximity to the Yumbo Center and to beaches. The hotel was clean and Unfortunately, if a person is handicapped or has problems negotiating stairs, the Neptuno is not a good hotel for him.
Good location for transport links around the island and close to shops/bars etc. Facilities are the bare minimum and would certainly not take up the all inclusive option.Design of the buildings not good for a balcony in the sun as the majority are in shadow.
Close to all amenities - beach etc. Beds very uncomfortable. Noise level from motorway all night long. Need double glazed windows. Had requested specific room - did not receive - got complete opposite !!!!
location and seawiev, Avis office in walking distance. Other people did seem to like to hang around in the pool bar from morning to midnight but it was never too loud. a small discomfort to park the car a bit far away because the hotel is "surrounded" by pedestrial zone
The staff was verry frendly and helpfull. Nice uotdoor area. Many bars and pubs around the hotel. The beds are to hard. We had to use the carpets under the sheets.
Hotel is located very near to a nice beach. The breakfast was good. The wardtobe smelled terribly after some rotten stuff. The towels were changed only once a five days (!). The floor was not clean and the rubbish bin could be handled better by the hotel staff.
It wasn't packed with people, had a nice bar and swimming pool area. I loved the parrots they got. Many of the swimming pool chairs were broken and not replaced with a new ones. Also I'd appreciate an information that it is a gey friendly hotel as there were hardly no straight couples/singles or even families. I don't mind geys at all as long as they're not too close as it was in Los Salmones.
nothing at all!!!! it was the worst hotel i ever stayed in! the staff were nasty and heartless and not a bit helpful. the cockroaches were so bad i found one on my head while i was sleeping, the kitchen is not fully equipped, please do not stay in this hotel you will not enjoy it!! pool loungers s uncomfortable!
Price, bar, internet and pool Rooms need renovation, but ok for a short stay
Convienence to Beach.Quiet. Beds were of poor quality, and needs upgrading.
Relaxed atmosphere, so it was a good springboard for whatever!
There is everything that one can ever want. Lunch at the poolside is perfect.Very close to the beach + some supermarkets behind the beach. The whole hotel "functions" very good. With nice staff and personnell. In general very clean and rather OK. The buffet food is plenty, although perhaps somewhat impersonal restaurant. I will recommend the hotel any day. Most things were good. Internet usage is overpriced, considering that it cost half just outside the hotel-door towards the beach. And Internet software was "a bit special". Looks good, but looks better than it works. Local Spanish supplier apparently.
Poor aircondition system, it was a central system only circulating hot air. No balcony for single room.
It was convenient and central Very cold welcome-none at all in fact. Buffet breakfast like an industrial canteen, coffee and tea undrinkable. No extras- not even an extra toilet roll and soap in room. Mini bar empty-do they not trust guests in a 4 star hotel. Very disappointed with this hotel. Only one computer in use for internet and very expensive-a rip off. No quality Irish papers available.
Very nice swimming pool with plants. Good located. Air-condition wasn't efficient hole hotel, very weak! Fittnes room is also without air-condition! Food is not appriopriate to 4 stars.
The hotel was excellent, it was well located and had excellent facilities including the bar, restaurant and pool
the hotel is very good located : 100 m walking to go to the beach. I did like also the seaview from the room and also the gardens view and swimming pool. Very good breakfast. no various food !! the menu for the diner was always the same; it's boring when you stay 7 nights.
The location of the hotel was excellent and I really enjoyed the lunches served in the Pool Bar. However, I thought that the facility of the shower room on the day of leaving was marvellous. I have no complaints, I really enjoyed my stay at the IFA Dunamar Hotel and I would have no hesitation in recommending the hotel to my friends.
The room was gorgeous. Very clean but there was nothing in the mini bar which was annoying.
i loved the views ad the location of the hotel the noise levels at very early stages of the morning didn't allow us the opportunity to relax as we were awoken every morning at 05.30
The location, the staff at reception There are 2 types of rooms: with windows to the south and to the north. In our room to the north there was no sun at all and it was cold in January.
the staff was friendly. the hotel was in an exellent position for public transport.the hotel was in a quiet area but very close to the beach the breakfast was very basic and mainly continental, however that would not put me off
The pool. Air Con. Majority of senior staff were very impatient and rude, but some were friendly so I have selected "Fair" as my score for Hotel Staff.
The staff was very nice and helpful, The food was great and there was lots of choice for breakfast as well as dinner. Well' i would expect some sleeper, iron with an ironing board and towel gowns from a 4 star hotel. I also asked for some ice to be sent to my room and i was very surprised to see that the ice was delivered in a plastic bag rather than in a bucket. That was very poor for a 4 star hotel.
proximitry to beach Poor internal security, no cctv's . Poor command of spoken english especially among th enon-reception staff. Very poor selection of primary foods.
very clear in rooms
Location, price, food, private park free...
extremly nice and helpful reception staff. good breakfast and halfboard worth to take little bit noisy on friday night
Hotel staff very pleasant. Swimming pool and area excellent This is not 4 star hotel. The finish throught out the hotel is dated particularly the dining area. The food is just ok.
Spa facilities were very good Room was in need of refurbishment
the spa some waiters are inneficient, of course there are some that are super friendly
We both really enjoyed the excellent Spa facility on offer here. The staff were all very pleasant and friendly. The location and facilities throughout the hotel were superb and we would definately recommend it and look forward to returning. we were half board and whilst the breakfast was excellent, I found the dinners could have more variety.
Both the spa and the gym are excellent and included free of charge (except for special treatments of course).
We got the half/board for our 1 week stay at the hotel, and I must say that we were pleasantly surprised by the variety offered by the buffet. There was a dedicated person at the grill for every meal! The staff was very helpful and committed. The hotel has excellent spa / relaxation facilities, grand roof top solarium with view to the ocean. The hotel is about 5 minute walk from the beach promenade. There is a gaming room as well as free computer and internet access. Also, there is an underground garage, which was not big nor fancy, however considering that the parking problem in Gran Canaria is worse than any metropolis, the hotel's garage was very useful. A very big disappointment was the constant noise coming from the kitchen. At 7.30 in the morning there would be loud banging sounds of the dishes being thrown / washed in the restaurant. Also, there was a sauna, which was only for nudists, and we were asked to leave because we would not take off our swimsuits.
Great spa, food a bit hit and miss, but overall enough to choose from. All in gives you free drinks, ice cream all day through and the chance to eat cake four times a day! Free computers with internet, good animation (something different every night and activities like bowling or darts through the day), also for children (every night a mini disco). I got the impression they follow up on the feedback online (and the form you could fill out in the hotel) and do their best to improve. * The personnel at the reception desk. Some were willing to help, others seemed to want to spend as little time on you as possible. Overall not very generous with smiles and friendliness. The other staff were very friendly and helpful. * The building: I had the impression it was a very old building they were trying to patch up. On a few places they were actually working on things, which was a bit noisy sometimes. * Noise: you could hear the kitchen (I think everywhere in the building). But if you closed the bathroom door and window, it was ok. * Aircon: not adjustable, so it was either too hot or too cold in our room. We always slept with the windows open, but this was not ideal as there is a motorway behind the hotel and a street in front.
Our two week stay at the hotel was the most relaxing holiday that we have had in Grand Canaria - over a period of 23 years. The food was excellent, the atmosphere relaxing, the cleanliness excellent and the staff friendly and courteous. We hope to return early in the new year The only concern that we had was that the chairs in the reception area were uncomfortable for my wife who has back pain following surgery
inner and outer pools, wellness facilities, playing space for children, big family room, excellent waiters, delicious cabbage salad, location close to the sea promenade too much fried food in the buffet, funny washing machine
This hotel was clinically efficient but total lack of friendliness from staff,they seemed to be unwilling to speak English.As a solo traveller this made for a very quiet holiday.The food was ok but the wellness center was excellent Total lack of atmosphere, found the food to be average & the carpets in the room needs to be replaced.
enjoyed the closeness to the sea and nightlife, nice pool, pity sun goes down early, cant help that now, nice of ye to ask, will b back
the location is ok, near the beach and near the main shopping centers. at night a little noisy during high season depending on which room you sleep, because of tghe many bars/disco's in front of hotel. i travelled a lot in my life, i never payed my double room € 116/night, without revceiving a remote controle for the tv. you have to pay 4,5€ more by day.. for this price you also don't get access to the sauna neither, and if you don't clean the kitchen in your room, they charge you €30 more, i suppose the cleaning wives there have a reel luxury life. the breakfast is ok but only boiled eggs as hot served. anyway this is a hotal where a never would stay again, typical germain mangement, some staff doesn't understand english, even the room manuals are only in german and spanish..
- Overall cleanliness (rooms & other facilities) - Spa - Organized entertainment & other facilities (minigolf, game room, kids playground etc.) - Room next to kids playground was most convenient location to stay with small kids! - People reserving sun-loungers in early morning was really annoying!! - Limited access (9-12) to kids at spa (spa was the most important factor when choosing the hotel) - Broken ventile at the bottom of one pool at back corner (both our kids got open cuts), however, this was fixed during our stay at the hotel - Noise from the gym in late evenigns and early mornings (rooms next to the playground, under the gym), noise from foot thumbing and metal weights hitting the floor) - Improvement idea: Dinner menus with geographical themes (Chinese, Mexican, Spain, Greece etc...)
Well what can I say my 2nd stay at this hotel this year! Fantastic place, went there first in April with just the other half for a week, ended up staying 2 weeks because of the volcano eruption! The staff couldn't have been more helpful, so we decided to come back in August with my daughters. Didn't think they could improve the place but they had. Extended the Spa facilities, tidied up the lift areas and ongoing work happening on the balconies and fascias. The food was still excellent and we thoroughly enjoyed our 2nd stay if only for a week! Just can't rely on these volcanos can you?
Bed was to small you should have a double bed for mature people and you should not allow sun beds to be taken over if they are not being used we never could get a bed to lie in the sun and we all pay the same money
complaints management, business model, pool cleaning, breakfast eggs, suits elderly people inconsistencies between advertised product and true experience, towel war, elevators, vending machines, hygiene, jaccuzi, no air conditioning
The food was excellent. The hotel offered free entrance to the spa for all guests. Free bus transportation to the beach. I booked a twin room, but upon arrival I asked for a room with a king-size bed and the hotel accommodated me with no extra charge. Dutch and German tourists put their towels on all the lounge chairs by the pool at 7:30 a.m.and then left to come back later. I went to the pool at 9 a.m., and although only a few people were there, all the lounge chairs were taken.
almost everything,reception desk staff exceptionally good i did think the food in the evening could have been hot,and the bowls for soup are far to shallow and could cause problems by spilling over,i would sugest smaller bowls but deeper when people have to carry them. especially elderly people ..
the management ignore valid complaints about some staff (what a pitty)
The setting was superb for relaxation and the Spa provided a welcome and restful hour after a day of sunbathing. There wasn't sufficient sun beds mainly because people put out towels in the early morning and then disappeared for most of the day.
Steak on hot stone at lunch time. Wellbeing Centre 5* plus Hotel is fantastic Not many English
The staff were very helpful and the location was excellent. Bread left outside the room in the morning was a lovely touch The beds were very hard and the phones didnt work
good location,close to the beach,bus stop ansd shoping no air conditioning,cleaner came only 3 times during 7 nights,very thin wals..u can hear everything from the first floor up to the roof.hard to sleep at night,also very noisy fridge in room 204.Wouldnt stay there again but would recommend to people with lower standard
it was in a good location the pool was nice the room was basic but ok the staff were curtiuos and friendly the bar staff were not friendly the beds were two single and we would have preferered a double, the sheets were not changed by staff
We loved everything about our stay at Sunsuites. The rooms were perfect with a seperate bedroom and living space. The kitchenette allowed us to cook meals when needed. Having a toaster and a coffee maker were also surprises. The staff were amazing and they cleaned every day if you needed. They even gave us complimentary champagne on New Years. We were sad to leave. Twin beds in room instead of a double. My only complaint.
It was well located and nice, serviceminded staff They looked the gates in the evening so that one could only get to the hotel thrue the maingate.
Location. Relaxed atmosphere. Poolside Restaurant - the couple who run in Marco and wife, lovely homely people.. All staff lovely people, welcoming. just overall, an easy and relaxed holiday for us. Definetely would return here. just keep on doing what they are doing...
Really enjoyed our stay our the new year period here. Location is excellent, few mins walk to beach and number of shopping centres and nightlife. Staff are very accomodating and friendly and the apts are nice added touches such as toaster, kettle, coffee maker etc. The fresh bread delivered to our room each morning also went down a treat! Would definitely recommend, excellent value for money!
Cleanliness, location No bank machine, vending machines, weighing machine, but these are minor
bright airy apartment ,nice pool proximity to beach.although checkout was early in morning we were kindly allowed to stay in apartment until picked up by our taxi at 3pm. bedclothes drab but extra pillow supplied on request