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Staff was beyond friendly! Rooms were very clean and the little kitchen was an awesome addition! I left my baby's little fox stuffed animal and when I called back to get it, the man who answered the phone was so friendly and helpful and very funny!!! The staff is wonderful! Worth the money!
Newer, stylish. The kitchen has all equipment needed to make a meal. Beds very comfortable. Hardwood floors were pretty clean. Breakfast was good, staff was friendly. Would book again. Read multiple reviews before booking with complaints about hair on the bed, and this is clearly an issue for the hotel, as we encountered it as well. The back of the bathroom door obviously never gets cleaned either, based on the stains when it's shut. Clearly issues the housekeeping staff needs to address. Otherwise room was clean. The walls are thin, so you hear everything in the hallway, and a lot from the rooms next to and above yours.
Everything seemed nice, staff were friendly, room was very nice but....Strike One: We were placed in a room with a Massive, Room Shaking, Sleep Robbing A/C Unit the size of a large truck. Strike Two: The Fire Alarm went off and could not be turned off for an extended time. Strike Three: The Pool was closed for unnamed reasons..... The management refused to consider a rebate or in anyway make amends. So Three Strikes You Are Out Sonesta ES
Nothing by end of stay BUGS IN BED. Not only did I see them when I woke up to use the restroom at 5 am, but I had big bug bites on my body. Alerted the hotel and they said they will refund my money. Staff was nice and apologetic but beware of cleanliness clearly.
The breakfast was alright! Renovated lobby but outdated rooms. They did get flat screens, finally. Room was large Felt like I was going to fall through the floor in the shower. Hair dryer caught on fire!!
It was way better than the one we stayed in the night before. Breakfast wasn't good. Waffles tasted funny and sausage was rubbery
Great customer service and clean room. Everything was great and comfortable
The accommodating and eager staff.was nice, so were the others who worked here! I also liked the large rooms, the high quality TV picture and cable offerings, and the above average breakfast. The worst thing is the silly wooden cabinet into which they glue the TV. If you want to watch it from the desk or anywhere other than the bed--too bad for you. Can't be viewed! Also, the mattress pad bunches up. And some rooms have no interior hallway.
Room was damaged! Needed tons of repairs!
very friendly hostess who we checked in with. wasn't looking for anything fancy for 6-7 hour stay. worth the money hostess at the time we checked out wasn't too friendly. prob not a hotel I would have stayed for a longer stay.
Decent price for rooms. Good breakfast. Good quality mattresses. We found hair on our supposedly new and clean towels. The bathroom tiles were moving. The water was slowly dripping from our faucet.
The staff, location and room were all fantastic! Served our purpose exactly to attend an all star tournament in Indian Trail! The only downside was the description said mini fridge and microwave and the room I booked did not have those.
Not much Half hotel and half motel (Door rooms facing the parking lot).
This guest did not leave comments about this hotel.
too far from my training class we found alive insect in my room when we were unloading our personal belongs. also they charge me 10 dollar for any damage policy in the room when staying at this hotel when i made reservation.
Everything was good
Wouldn't stay anywhere else but a Hilton
Hotel is within walking distance of several restaurants. 20 minute drive from downtown Charlotte.
Overall was ok Executive lounge breakfast was lousy as we were struggling to find stuff. The attendant was least interested in making sure about it.
comfortable, clean and quiet
The room quality, the aesthetics, and the bed! Small bathroom.
Check out was really easy I found a coco roach inside my room and if you thought they would do something about it you're wrong. They wrote the issue down till maintenance takes care of it.
friendly stuff; good shuttle service; room size; food at restaurant bathroom old; shower not working properly;
Excellent service. The concierge was very helpful at arranging for cabs and dry cleaning during my stay.
Prompt service. Bri and Turner very nice
The facilities were well kept. The room was quiet. The staff and people of Charleston seem to be as nice as any where I have travelled to. I am very impressed with Charleston.
The moment that you step into this hotel you feel as though you are enveloped by luxury. The Great Hall has an exquisite decor that provides an elegant atmosphere, but the comfortable chairs placed near the roaring fire make it seem like home. The rooms are very well-appointed and the beds are extremely comfortable. The property has a beautiful spa that provides treatments for a much more reasonable rate than many other facilities. There is an incredible golf course, a well-equipped fitness center, an indoor pool with a hot tub, and even a sauna in the locker rooms. We have traveled extensively and found this hotel to be five star quality at a very reasonable price. We have already visited a second time!
This was absolutly the best hotel I have ever stayed at. The room was decorated very nicely. It is a great place for a getaway with your significant other.
Definately one of the nicest hotels I have stayed in the USA and for a much better value than other major cities. Excellent service by all employees and a top notch facilty with a great golf course and highly rated spa
The weekend was a birthday gift from my husband (which he set up over the internet while deployed overseas) It was the best birthday I have ever spent by myself. The room is beautiful. The piano player in the evening was very good. The spa is INCREDIBLE! You must have a hot rock massage. Though I'm sure some families stay here I didn't see one child. The pool and hot tub were so relaxing. My husband is home now and we will be staying here again for our anniversary. For military couples - ask about the military discount. (Find a sitter and enjoy a perfect romantic retreat.) The discount is a real testiment to how much this resort supports the troops and their familes - THANK BALLANTYNE!
The Hotel was so cozy and regal at the same time. The staff was so friendly! I loved it there! I would go back just to stay at that hotel. I cant say enough about it. We had breakfast there and the food was great and the service was great there too. I checked out the pool area and would have loved to have more time to spend there. It was a quick trip but I will be back!
stayed in charlotte on business and this hotel was close to office. it was very nice, more like a four seasons hotel but wasn't too expensive. the bed was the most comfortable i have experienced in a hotel. overall good value
Outside of Las Vegas, the best hotel I have ever stayed at. A newer property with every amenity, and old school southern hospitality. Instead of jumping on the 'hip, edgy, party ' bandwagon, the Ballantyne exudes the class and charm of a true luxury hotel. Located out of downtown, it's within 30 minutes of all Charlotte attractions. A real gem I'll return to many times.
Loved and enjoyed our stay. Room was comfortable, clean, quiet, everything we needed. Serviced at every level was friendly and professional, concierge outstanding!
My stay was excellent and appreciated the cleanliness of the room and hotel overall.
The resort is very beautiful.The staff attends to all your needs and is very professional. I would recommend the resort for all types of travel. Staying at the Ballantyne is a vacation all by itself.
Very comfortable beds, Not much noise other than airplanes, which isn't bad either. No fridge or microwave in my room but that wasn't a deal breaker for me.
The staff is aces, the room was comfortable and clean and the bathroom was great. I loved the fact I was able to save $20 on cab fare by using the shuttle to go to the laundromat. I was very close giving a four star review with the reasons I didn't listed below. The pool being closes by Labor Day Weekend was a royal bummer. The float in the toilet got stuck twice which resulted in an overflow.
Overall my stay was fine. I chose this room because I needed a refrigerator and microwave as I ate my meals there. The bed and shower were fine. Choices on the TV adequate.
very dirty pathways, doorways, carpets, etc. room sheets were clean, but not much else….
I didn't like anything about it. It was the worst place I've ever stayed. I didn't like the hotel period it was run down. It was as if the place was for drug dealers and hookers.
This hotel met my needs since my flight was cancelled. It's great just for one night to sleep. If you're looking for something extremely nice, this isn't the way to go. But for me, it was a good stay.
The fact that my children were able to be comfortable and play on the floor with out getting sick The fact that I could not use my debit card that I reserved my room with and I had to put 100 Cash deposit
Well worth the price. Small but clean.
Clean rooms. Maid staff was very pleasant and cheerful. Front desk attendant was very rude and had an attitude when I asked questions. He left me waiting to check-in to help someone else who walked up after me.
Quiet very friendly staff Booked 2 rooms that were to have a refrigerator and microwave neither did they also only give 1 key per room which made it difficult to get into other room where children were also booked a smoking and they failed to inform us that all rooms were not smoking
Older building but still clean. Friendly staff. Responsive heating/cooling unit. Spacious room for one nonsmoking king. Most of the rooms have exterior doors. Ours on the third floor did not, which i liked. Great value for so little cost.
Good decor, breakfast was great, beds were comfortable and the shower was amazing. They had fresh lemonade at the check in 24/7. Coffee and Tea were always available as well. Pool was closed on Memorial Day weekend?!? No mention of it was given to me and it was one of the main reasons I chose the hotel.
I loved the cleanliness of the hotel! Beds were very comfortable and clean. The hotel is only about a 10 minute drive to downtown Charlotte, and there are plenty of good restaurants to choose from withing driving distance. We were a group of women, and I felt very safe in this area. Also, I had two separate reservations for a two night stay. We were supposed to check- out, then check back in to switch rooms. Well, I asked the nice older gentleman if we could just stay in the same room (even though we weren't supposed to b/c we booked through a 3rd party,) but he managed to work it out so we could stay in our room. Talk about going above and beyond! For the price and the value (clean rooms, breakfast, free wifi etc.,) Its worth the price. Next time I'm in Charlotte, I won't hesitate to stay here!!!! I called for extra towels and I was greeted with an irritated voice that said "hello!" You would have thought I was calling her house in the middle of the night playing phone tag! She said she would bring some, but after about 20 minutes of waiting, still no towels. No big deal. We left, went to dinner, and before returning to our room, stopped by the front desk where the kind gentleman asked "how many?" and in seconds, returned with warm fluffy towels! We did this on both nights of our stay and it was no problem.
The shuttle was good Well it is in a very run down part of Charlotte there was an hr long helicopter police chase outside the hotel and several you ladies that appeared to be working not just there to sleep who frequently were outside smoking. Just overall a very rundown hotel no bath tub just a shower! Not kids programming on the tv.
Proximity to airport Room was clean, with the exception of some random objects (springs, screws) Desk staff were friendly, polite, and competent The room was tiny and loud, pillows were small and lumpy, air system wouldn't stay on to provide white noise. Hospitality staff walked into the room at 9 am while I was in the shower. All things considered, the room was overpriced.
Lg tv in room Quoted $74 online, booked it, and then when I got to the hotel they charged me $109. I showed them my confirmation email, and was told it didn't matter, it was being done by corporate.
Nice and clean. Free wifi. Good breakfast buffet in morning.
Room was nice. Proximity to interstate was convenient. Like the concept of indoor outdoor pool. Breakfast wasn't great. Hotel was super crowded. Elevators slow. Pool was too small.
The staff was all smiles and very kind. Room was spacious and very inviting.
I like the convenience of the location. The bed was comfortable and my room was clean. The staff did a great job even with the holidays to ensure we had everything we needed. We had an issue with the a/c unit the first night but they quickly relocated us to another room.
Space in the room, having a microwave and a fridge. There were also a lot of other amenities to make staying here a great value. There needs to be more space for guests to ait at during the breakfast. It is very crowded.
The location was convienent and the staff was very pleasant Very poor lighting!
Every one that worked te hotel was very polite and helpful
The hotel overall was nice. Quiet great location, nice atmosphere.staff was very friendly bed super comfortable! The parts I didn't like, parking in their garage was $25 a day, which is ridiculous, if I had not parked elsewhere it would have been an extra $75! The other thing as the bathrooms were updated which was great except you have to climb completely into the tub to turn the water on and because of no shower curtain design water gets everywhetr
Value equation. A little bit far from the center of the city.
Place and confort poor breakfast. $10 for a lousy continental breakfast is too much. Similar hotels offer Internet for free
Location The parking situation was terrible and the the quote of $8.00 on your sight is incorrect - its more like $10.00/day. This part was ridiculous and very much unexpected
the modern design & location the restaurant was closed for remodeling and no room service or breakfast available. was not told this when booking. It changed all of our plans and I don't think we got full value for our money.
Staff. Allowed pets. Cleanish. High fee for pets, $75. Bed was not firm enough for my taste
Not only was this hotel reasonably priced, but we really enjoyed our stay! The room Itself was fine, but every single staff member we interacted with was extremely kind and friendly! I'd highly recommend!
Loved my stay
great big rooms, nice bed, very clean and quiet for such a large place. Staff was excellent, very helpful. Good breakfast selection We were at the whitewater center, wish it was closer. But we would stay there again.
The hotel was clean and the staff was very friendly and accomodating. Even with the renovations that were going on it was quiet.
The service was great and the staff was so nice and helpful the entire hotel was clean and great
Lovely clean room. Neighbors were loud and did keep me awake part of the night.
The room and the entire hotel were well cleaned and comfortable. Breakfast was good! Older facilities. There were bubbles in the drywall that hadn't been properly repaired, the faucet set screw had been replaced with a drywall screw that didn't fit, the carpet is nearing the end of it's life.
I like the location didnt like the parking situation
The only thing I hated was the parking situation
Smooth, problem-free, comfortable weekend stay No complaints
Close enough to downtown and the stadium to be walking distance
It really was as clean as they said it was. The included breakfast buffet was stocked, fresh, tasty and varied. Cookies available at check-in! Woo Hoo! It's just a little thing but it sure was nice. I really had to think hard about anything I didn't like. The Front Desk didn't have access to the kitchen to refill coffee amenities, like cream and sugar, after hours. They ran out by 10:00 PM and I had to leave my group and run up to my room to put cream in my coffee that I got from the kiosk in the lobby. It wasn't a big deal to me but it might be to someone who had a bad night.
Great location 2 am yelling in corridors-- not the hotels fault that's what you get with wedding parties!
Location and staff were great. Not clean. Hallways were dirty.
Location Hotel rooms were under renovation. As a Spire Elite they gave me the best room available, I guess. The room was still in need of some minor construction clean up. Disappointed they did not inform me of status when I contacted them during booking. All staff I came in contact with were great.
Actually sleeping on the ground is a lot more comfortable Pillows were so small. The thermostat was crazy.. It blew hot air and then cold air all night long. Will not stay there again because of these problems.
The rooms were huge, 2 bedrooms with a large bathroom. 2 flat screen tv's. Very nice! I read a lot of reviews before I book a room, and this was a good decision. Surprising how affordable this hotel was.
My Husband and I spent 8 nights at this Hotel. The room was comfortable. The staff from the Bellman to the Front desk were the most helpful with dining suggestions and directions to get there. January is a slow month and a wonderful time for a leisure vacation. The buffet breakfast is excellent but abit pricey. The bed was very comfortable. The airport was 10 minutes away.
The hotel felt like home away from home. Pillows in most hotels are way too soft. I could actually sleep on these pillows.
I recently stayed here for an overnight trip. Hotel was very nice and tastefully decorated. Rooms were clean and spacious. Beds were very comfortable. Staff was pleasant. Check In and Out went smoothly. Would definitely stay here again during future Charlotte trips!
This hotel is very tucked away but is very beautiful. At first it seems like there is no hotel but once you drive up it is magnificent. Everything is very well maintained and clean. Guest services is always willing and able to assist in whatever way they can. Photos online does not give justice to the beauty of the hotel. I know that they have a pool area although I was unable to use it. And room service (breakfast) is very speedy and delicious. I am looking forward to my next trip and the renaissance is definitely where I will be staying.
I had read the reviews and was looking forward to my night's stay. When we arrived everything was great--good food at the restaurant, great service at the restaurant, nice, clean room and very comfortable bed. But my stay there was for an early morning flight. I asked for a wake-up call that never came in--an essential necessity for an early am flight. And I asked for breakfast to arrive at a specific time and it never did. After waiting 20 minutes after the breakfast arrival time, I had to cancel it and head to the airport with two very hungry little kids. Also, the internet service was NOT free as advertised.
Enjoyed my stay; excellent workout facilities, great restaurant.
WHAT A WONDERFUL PLACE. THE CHEF NEEDS TO BE REFERED TO THE COOKING CHANNEL, CHOPPED, HE CAN COOK LIKE A CHEF THAT NEEDS TO BE RECONIZED BY A LARGE GROUP OF PEOPLE. BUT IF HE IS NEVER FOUND THEN FIND HIM AT THIS HOTEL AND KEEP HIS COOKING TO YOURSELF! AWESOME FOOD AND GREAT EMPLOYEES AND ATMOSPHERE I WILL GO BACK!
This is a hidden treasure in the Charlotte area. The room was very clean and was well furnished. The pool and work out facilities were also very clean and supplies were well stocked. The staff was very professional and courteous. I would highly recommend this hotel to anyone planning to stay in or near Charlotte.
Fantastic room! The layout of the hotel was beautiful. The pool and gym area was really nice as well. Not far from the interstate and about 5-8 minutes from downtown. Great location and will hope to stay there again!
Awesome value! Friendly Staff....very helpful when we had a problem. Beautiful Decor! Clean Rooms! My only complaint was they did not have free wi-fi.
Honestly... this was the worst hotel I have ever stayed Front desk clerk not friendly Elevators didn't work Light in the bathroom didn't work Asked for non smoking and they said they only had smoking rooms available Burn holes in the bed sheets There's more but this is enough
Leaving it Everything especially the poor sanitation score
Easy access from interstate Looks nothing like the pictures...room wasnt clean...burn spots on furniture and bed...not a nice motel
location the hotel was not clean at all. Needs major updates.
Location was fine. I thought being in Mathews, NC it would be nice. We were shocked at the place and my daughter even refused to stay one night (went to stay with friends). She tried to sleep on the desk because she refused to get in the bed. Man with hot pink hair behind the desk & full view of the laundry facility.(1st impression) Carpets were stained,dirty & smelled.The stairways were all duct taped. Holes in bedding, ceiling falling down, wallpaper falling off. Gross place.
It was deplorable.
Leaving. Bedbugs, Bedbugs . . . . Bedbugs. Enjoy their company.
nothing didn't like anything!!!
the desk clerks are great. courteous. efficient good location mostly quiet. internet was poor. i kept getting dropped off. weak connection no High Defintion Tv smaller old fashioned tv. te stairwell needs to be power washed. dirty ad dusty.
Nothing. The hotel was dirty. The service desk man was unknowledgeable and rude. There were holes in the sheets, broken fixtures and the smoke detector was broken with the battery taken out of it. You could not pay me to stay there again. It was horrible.
Great location. Close to food, mall, shopping and highway. Good price and able to sleep six comfortably. Great welcome by staff. Bathroom door was not able to close properly without jimmying and toilet seat was actually worn out. Minor, but you'd think housekeeping would have noticed sooner.
Overall, great place- up to date, great power outlet locations, great bed, breakfast, and even a cocktail hour at checkin. The bathroom Toilet needed some attention - the seat wasnt screwed down properly, but i didnt feel like calling for maintenance.
Staff is too loud in the mornings in the halls. Add hydraulics to the room doors so they don't slam.
Newly renovated, and it showed. The room was clean, nicely decorated, and much larger than I expected. We do a lot of travel ball, and this room would have been very comfortable for a multi day stay. Staff was friendly.
It was super clean and cozy . The bed were Ilya comply . Definitely will stay again it I'm in town.
Good staff. Warm welcome. Airport shuttle. Good complimentary breakfast. Wonderful room facilities. A good place to stay away from home. Nothing
the room cleanliness transport to airport wifi kitchenette ok for the airport or do you need a car
Very modern and sleek. Great breakfast, made to order omelette. Very accommodating. Nothing really
The room was very clean and the staff accommodating. The inside and outside fire pit areas were warm and friendly. The breakfast buffet area was not kept clean or stocked, several dishes and glasses were dirty. The omelet station was manned by a women who spent the whole shift talking and complaining about her life to one of the other co-workers and some of the discussion was not suitable for the young children in the area. the food was only warm and not hot, we ended up leaving and paying for breakfast at a nearby restaurant because none of the 4 people in our party could eat the food that was out. This has never happened, we travel a lot an always stay at hotels that offer free breakfast as a convenience.