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Comfortable bed. Area around the hotel is nice with good restaurants and shopping. Spacious room. I would liken it to an older, but still in good condition, Hilton.
convenience to my needs, just a layover for the weekend that allowed me to work. No complaints, however, 2 items: 1) I know that people have complained about the planes. They didn't bother me. 2) This questionnaire is more than 4 questions
The hotel is value for money. Well located just opposite side Ibirapuera mall. The rooms are roomy and clean. Breakfast is farily good with lots of options. The restaurant is not big enough to accomodated the guests during the peak hour of the breakfast.
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Good location near to many restaurants and shopping center very small bathroom, with shower only (no bath). Internet not included in the price. Unpleasant lobby bar
The breakfast! I gained about 2 kilos... The bed was not "premium grade", low shower pressure is the default in Brazil.
close to airport not sure if it deserves 4 star rating, probably 3 star more appropriate
this hotel seems to be only interested in Business clients and not the regular holiday-maker. we thought the service was very poor. would not be staying again at this hotel.
I did stayed at this hotel before the name changed to Bourbon. Now, is nothing to be liked in my opinion. At this price? This is my last time. Thank you.
In total, the hotel and the staff are OK, The hotel i would rate 7 from 10 and the staff 8.5 from 10. Negativ i found followings: 1. because i came 5 hours earlier from the airport, the hotel charged me 50% from an entire daily rate. 2. Exchange rates of the hotel are 25-30% lower than any exchange office. 3. To use you electonic devices you need an adaptor which cost at the reception 24 Reals. The same device you get in the shop nearby for 4.99. The hotel taxi (black) charged us 45 Reals for the same distance where we payd 24-25 Reals with normal Taxis. This things make no honor for the hotel management.
The shower was not so good. But it was a minor thing.
The check-in and check-out was very bad due to a lack of attention by the staff of this hotel.
The waking up service was not working- You have to fix it
Price is competitive. Breakfast is normal, do not to try under peak season.
Cleanliness is at high standard, breakfast is really excellent and you can relax in the sauna and jacuzzi provided. When I asked the kitchen to bring two glasses and two set of plates they charged for that, what I think should be a free service for this type of hotel. One morning, in the breakfast room, they didn't have plates for anybody, and we waited quite a few minutes until a waiter came with them.
The staff was really nice and helpful. You are not informed on where and when the hotel is going to pick you up at the airport. It can be annoying after 14h of flight to wait not knowing if you are at the right place, waiting outside the airport as you don t want to miss, eventually, the next shuttle to the hotel.
Helpful staff and quick service. cleanliness, comfortable bed, ample size room emergency light came on during blackout and could not be turned off.
the efficacity and kindness of all the staff/ service to and from airport is very good and convenient the air conditionning being too cold in the room and making too much noise. There should be a switch on/off rather than having to turn off the electricity altogether/ I was not told I should sign in for the morning shuttle to go to the airport and there was no space. The hotel had to call a private taxi for me and another 2 travellers in the same situation
Due to the fact that I only booked the hotel to catch a flight the next day in the early morinng, I liked the fact that I was in the heart of Guarulhos, but only 15 car minutes away from the airport.
The hotel is 4 stars hotel for 3 stars price. I book through Kayak to get a great deal. Free shuttle bus from and to airport for 10 minutes drive is a plus for business stop over. The staffs are very friendly the facility is great . The draw back is the towels looks clean but very old. The restaurant is not open for lunch and dinner, it is very inconvenient for business traveller like me.
Everything but location
The hotel staff did not have the reservation, but they manager to give me the same rate. The hotel never answer a email that I send them directly 4 days preivous to my arrival
Most the hotel staff and the location. There is no talls available at the pool area.
Airport transfer & price
Best possible location two blocks from Paulista and the MASP metro stop. You need to be near a Metro in SP because taxis could get caught in traffic jams. Everything about his property is first rate--a true 4 star. Also, a spectacular breakfast space. There is nothing to dislike. It's the best possible place to stay in SP--and the price is right!
Location, room and Staff! internet connection should improve. Also a Business would be a Plus!
Great service, mostly English-compatible (note that in Brazil, that's actually a bit rare), nice quiet gym with gorgeous balcony overlooking city, good sized and well-appointed room, clean and friendly overall. Weak food service (made up for by the fact that some of the best food in Sao Paulo is right there), tiny TV.
The location was great and the staff were super friendly and helpful the gym was small and poorly equipped; the glass door in the bathroom was dirty; the food was just OK (but the coffee and juice was excellent)
Well located, good pool Loud construction that began in the building in the morning, very very small bathroom (barely enough space for one person), tiny beds, virtually no amenities in the bathroom, Poorly lit hallways
The Itaim Bibi neighborhood is safe and lively. Plenty of good restaurants to eat and drink at. The hotel staff was absolutely appalling, though. I was shocked at how rude someone who voluntarily works in the service industry could be, especially when it seemed due to the fact that I was speaking English. Hello, you are a clerk at an international hotel, in an international city! What do they expect? One woman, though, came from the back and kindly assisted me. She gets 5 stars. The rest of them, rude, unprofessional, and singlehandedly assured that I will never stay here or recommend it to anyone ever again. This hotel is disgusting. Giant, black stains all over my carpet. Not clean at all. The pictures aim to trick you! No air conditioning, the room was stuffy and hot. I had to leave the balcony open at all times, just to breathe. With warm weather outside, it meant I was never fully comfortable. The people at the front desk made me feel like I was a problem because they didn't speak English. So rude, acted like they didn't want to help customers. I don't require tons of attention and service, just courteous behavior as anyone would expect. Not available here. No hotel information in room. No idea how to get laundry done, use internet, hotel services directory. Nothing. This place is a complete joke. Breakfast was disgusting, too.
Good location for the purpose of my business trip
Internet was free.. Breakfast was good No iron.. No microwave, no coffee machine
Staff was helpful regarding information about the city, as far as they understood. I was promised an extension of my stay for the same price. Next day the reception refused it. I checked out, and I shall not return. Most of the reception staff cannot understand basic English, nor Spanish, nor 'Portanhol'. They are therefore not suitable for a 4-star hotel in Brazil's key business city.
Clean, fare, good breakfast with fresh fruits. Being a flat it has separated bedroom and living room and a I missed an air conditioned in the living room an a microwave oven. Really weird eggs int the breakfast.
Very adecuated location
location, free parking, friendly staff. I thought the price was too much. I[ve stayed at much better hotels for the same price
hotel was well located in the center, clean rooms good breakfast but we had an issue about the airport transfer. they indicate that they have airport transfer but then they charge you 100brl for the transfer. they charge for airport transfer even if its not indicated on the hotel details.
The hotel staff were extremely friendly and helpful during our stay -- answered questions from food in the area, sites to visit, safety of the city, how early to arrive at the airport, anything you can think of! None
prompt service It was promissed in the reservation to have hobebath and the hotel do not suply it.
Great location, nice staff and good price Small rooms and not cleaned thoroughly; beds not very comfortable, shower not consistent, and thin walls
The breakfast was good, the live music and bar were very nice, the staff was very attentive. Check in time of 2:00 PM is very late. Check out time of 12:00 PM is very early. Wireless internet access should be free like most hotels in the US.
Basic facilities, clean, location, friendliness of staff. Positive general atmosphere. Expensive internet service. No many informations about attractions and what to do in Sao Paulo.
Location, friendliness of local staff, ositive general atmosphere. There should be more brochures,magazines, books on tourism attractions and what to do in Sao Paulo. There were none available in rooms or lobby. Staff should be better informed of addresses (restaurants, coiffeurs, etc).
staff tried hard and location good pretty worn out. not 5 star facility as advertised.
Modern hotel, in upmarket, safe, area of S.P. Twenty-plus floors with good gym and pool on the roof. Good facilities in room and balcony (only up to tenth floor). Powerful shower, comfy bed, good breakfast with short-order cook on eggs, waffles and pancakes. Plenty of bars and restaurants in walking distance. This could just be me, but I got more mossie bits in one night at the hotel than in the 10 previous days all round Sao Paulo and Rio states...despite my "jungle strength" spray! Beware!
location in Jardim Air Condition to low
location , room size , beds very confortable only the bathroom was very small .
This is a modern, international hotel with english-speaking staff. Our room was spacious although the toilet/shower area was quite small. Breakfast was very good with superb fresh fruit and a mix of cold and hot meats etc. Staff were invariably helpful. We found that there wasn't enough storage space in the room. We were, however, in the hotel for 7 nights so we came with quite a lot to store.
Roof top swimming pool and view from roof top.
Clean hotel with good facilities Expensive, with charges for everything. Local calls were very expensive. I was charged more than $50 for a few local phone calls. Most expensive I have seen across the globe.
They only have internet at 64K. If you want more bandwidht you have to pay R$30 per day for 512K.
The fact that it was close to the Congonhas Airport in Sao Paulo. That was a determining factor. The basin in my apartment's bathroom (2011) was clearly out of place and needed to be fixed, although everything worked properly.
Nice rooms, everyone went the extra mile to make our stay comfortable despite our late arrival Or pre-booking through Kayak was not in their reservations. However they got us a room (a free upgrade) and investigated the problem the next morning. By the time we checked out the issue was resolved and our reservation confirmed.
The location. The service.
Breakfast and position No
Excellent location close to beach. Many nice restaurants within walking distance. Staff were friendly and efficient. Free wired internet in rooms was fast. Rather old rooms, and a little noise from the street.
Breakfast - slow to refill
Free Internet, total safety, breakfast, room service, big room and confortable bed. 1.- I called maintenance technicians to put the video channel for my camera. They came and did not know how to solve the problem. I am still waiting for them!!! 2.- Too strict with check out time. I had to pay half a daily rate for a few more hours after being one week in the hotel. 3.- They do not accept any Frequent Traveller card as they do in other countries.
Placement and accessibility non
The staff of this Hotel, the name Mr. Mauricio was very bad attending about my comments regarding the wake up call. I'm really afraid about his attention.I will update this information in Japanese Committee to take care when they use this Hotel.
Good location, attentive staff. Pillows and mattress very hard. Hallways need an update, carpet frayed.
The hotel served our purpose very well. The location was perfect for our needs. There are several restaurants near by, the neighborhood is safe, the staff is very friendly and helpful. There is a little coffee shop in the lobby that had great coffe and wonderful desserts. I thought there was a jacuzzi at the hotel, that was in the website and there were signs indicating that there was, but they removed it over 5 years ago according to the staff.
Very well located,just one block from Paulista Av. and in Jardins area. Efficient and helpful staff (except loudy housekepers!). I recommend!
best hotel that I have stayed in Sao Paolo!!
Awesome view from Estaiada Bridge in São Paulo and location. Staff always kind. Recommended!
Room with fair square footage and comfortable bed Room wasn't neat Bed poorly made Room had a rugged carpet Bad shampoo No golf channel
The fitnees center, restaurant and service.
it was ok elevators