All services are O.K , but the price is little high
rooms very comfy and relaxing
reception staff cant speak or understand English
Poor staff and horrible staff would never go back
Slow to check in, I had to wait 1 & half hour
Really none because it was very far from the Holy Kaba ( haram ) and they have connection bus and shuttle. But that was not worth with the money I was told I will pay during my stay there. The price in my booking was different from theirs very much different. So the food was very expensive for example ( iftar 100usd suhur 60usd) This was way higher and the food doesn't worth on this price. I moved to Jeddah the next day it was less then staying in that hotel. The taxi driver charged me 100sr to get the hotel that night because it was not in main street it was like in harlem new york. No shope resturants and public transportation to the city. look this I was charged 733sr p/night. That was what made me mad and left the hotel the next d
Part of the above story. The bad thing was you could not recieve phone calls at all I gave the phone number to my family in the usa they were contacting me and never get the line for ever . The adminstration must make sure what is on the reservation not to make their own. What I was told by one of the employes they never charge what is on your reservation that is very bad . How could you charge a cup of instant coffee for 14sr which three times more then the coffee in the usa. I was booked to stay there for six nights but I moved the next day.
Friendly and helpful staff that they will do their best to serve you.
Cleanliness of towels
Hotel staff is good , Coaster Service to Holy Mecca is excellent for going but they need to improve for coming back. Good Hotel.
The hotel was very quiet and away from the big crowds.
large room size, nice design
-food menu is poor, the restuarants are not there ! (one closed and one is tables and same menu of room service) - no other entertainment services ( only a health club (males only) no wireless connection
staff can't speak English properly.