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Proximity to/view of Haram and food Services, staff, electrivity was off for few hours, water were off for few hours, very expensive for the 3stars services provided to us.
Hospitality; friendly team; F&B Room service were slow
When I enter the environment was great and when check in on counter service I got was excellent services by front desk and really appreciate the person who checked in I would like to come back on the same hotel Suggestions for parking or driver who came to pick me up was really wrost the security officers where so mean . They where dogging from one officer to other and smoking cigarettes I would suggest that one of staff people got to help for getting in and out Thanks
Location location location Clean facility & comfortable bed Check in was slow. Staff were ok. Very inconvenience of elevator access in /out.
evry thing nothing
Staff was friendly and helpful. Clean overall good experience I believe the breakfast buffet could be much better.
- It was the 1st time experinced Hilton Suites Makkah - It is a very nice hotel with very good location near to Al-Haram - Having the linkage to the mall giving a very good opportunity for internal shopping - It is nice to have the hosts with "Dates & Arabic Coffee" but it's not avaialble all times which means need continous replenishment. - Restaurant's fees is a little expensive comparing with other good restaurants around. - Internet needs to be extended to 4 or 5 devices specially for the 2 BR suites - 3 devices only could be understandable for single BR. - Transportation avaialble with the agent is really veyr luxury but as well very expensive comparing with the same luxury could have it from direct deals.
The Wi-Fi was so slow that I couldn't open youtu.be videos or Google. The restaurant had bad food cause me a stomach ache.
very near to the mosque .
the excellent location and being inside a shopping area the restaurant staff performance is not so professional
This hotel has the best location as it is attached to Al Haram. Also the staff is very helpful specially Mr. Mohammad Alabdulfathel who make a lot of effort to help me to change my reservation date. may The almighty allah bless him I and my family had easy access to Al Haram with out any difficulty. Close to shopping centers and restaurants court.
The location of hotel, the interial design and the space for each room There is no "POS" Point of Sale, so you must pay cash money, also there is no kitchen sink
Excellent hotel for Makkah Holly Mosque visitors, with a very good value of money and excellent level of hospitality
location ,good breakfast,comfortable parking ,the security down dont refer to the parking as you need ,the security has no smile and tough
The location is excellent The staff in the front desk need to be more professional
location and service is unparalled especially in this location
Staff courteous and helpful. Very close to the Holy haram. No bath robe and toilet slippers in the room. No TV channel with Urdu/ Hindi language.
u cant sleep beacuse there is no insolation in the walls so u can here any movment around the room ,, as they r inside the room
Near to Haram
الفندق نظيف واستقبال شرح مكان الافطار لا يوجد اطلاله مميزه... قرب المكان من السوق يعني لازم تنزل للسوق اذا بتطلع على الحرم وزحمه السوق فظيعه
Clean, comform and excellent location Expesive and the car parking cost very expensive
The reception and the breakfast buffet. The room itself was not that clean; especially, the pillows and the bathroom.
great only inside the toilet if water falls near the out area of comode it is for draining automaticllay probably the floor level is not accurate.
excellent treatment on arraival and departure . good staff . very nice resturant and food . I had no single problem exept when calling for booking conformation . differant code from day one of my arrival until I left I was so happy .I wish I always to stay in the same hotel . the only thing I need to have same booking conf no becouse your no was differant than them .
location, breakfast food and staff, the reception staff and the way they treat customers.
its near the kaaba
good service and very good location close to alarm very nice restorants notning
Location very close to the Haram Holy mosaque and attached to shopping mall with resturants and supermarket the pillows hard and the lighting in the bathroom reflected from the side mirror of the room
Location Old furniture, style, food.
location and room comfort. they were impolite. they tried to charge me on thier rate not booking.com rate until i asked for the manager
hotel property is close to the holy place of Muslims and very convenient.
At first we were given triple room at m129 It smell so bad that it was making us sick After complaining we were switched to a good room in 11 floor Bad smell
no car pariking
The hotel is located directly in front of the Holy Mosque. It has direct access to the mall and the food court. There is no car parking yet. It takes too much time to get down as the hotel is located in the 11th floor of the tower.
The location is excellent and no problems waiting for lifts even at prayer time but location does not turn a poor hotel into a 5 star one! I am not sure how this hotel can possible be described as 5 star. The room was small and dingy with a great view of a concrete wall (despite part Haram view being booked). Worse was the poor standard of cleanliness - marked pillows, sticky surfaces and fridge that still had the last guests half eaten desert in.
The most important thing to highlight is the proximity from Haram, within few steps you are inside Haram. Nothing Special
The only plus of the hotel is the location. And there are better options in the same building (Abraj Albait). Housekeeping is bad. You have to beg for your room to be cleaned and when they finally do, they will forget to clear the garbage! Room service is a disaster. It took them 45 min to deliver 2 club sandwiches and they ask for immediate cash payment. I was taking a shower at that time and they scared my family by knocking on the door three times asking for the money. First time in a 5 star hotel!!! The hotel has my credit card information in file and cash deposit.
The hotel is one of a kind, i've stayed in it during the last 10 days of Ramadan (peek seson in Makkah), i realy liked the location of the hotel it is infront of Abdul Aziz Gate (5min walk), and the iftar and suhoor buffai was delisious. The price was very high
the location of the hotel is perfect, being near the haram and overlooking the ka'abah.
The breakfast was good also the place of that buffet was nice i reserved for al harm view but they gave to me part of it.
- The location is very near to Haram - the buffet was Excellent, rich variety of food & excellent taste. - the bed was very comfortable. - Room service is Bad I requested extra touls & I never get it.
Location. Late checkout Bathroom small and needs some repair.
1- It's in front of Haram. 2- Maintaining Shopping Centre with all facilities. 3- Have Parking Services. 4- Good Breakfast. The breakfast was included in the room price at the time of booking, and once we check in they confirm the same. However, when we were going to have the breakfast, the resturant manager was stopping us for more than 10 mnts. to confirm with reception, were they give wrong information as well. Which you have to go back to recepption to ask them to call the resturant to allow you have the breakfast. It was the warst thing during our stay in the hotel.
Everything was nice
Good beds No day light and windows were pernantly closed..
Very Near To Holly Haram .. and Good Services
Nothing The gutter smell by the elevators on the street level
The hospitality and the caring staff - The meals were very good
The hotel is just in front of the Haram. You just walk down and you are in the Haram. Cleaning of the room was really bad. We stayed for two nights there and no body came to clean and make the room.
Breakfast buffet was wholesome Extremely poor service, It'll take 10's of calls before reception will answer the phone, if you persist they'll pickup and hangup on you. Nasty smelly bathrooms, don't think this hilton has heard the word air freshner. no pen/pad, daily 3 towels to share among four people. Wish there was option to attach pictures/video here. When booking pics showed Quad rooms with 4 full beds, however room had only 3 beds and one sofa-bed with thin mattress causing back pain to my 15 year old. If this is hilton quality service, I'll take Motel6 anyday for 10th of the cost.
Staff were very cooperative The room was not well prepared - there was no hot when arrived then they told me that I have to switch the heater on which took around 45 n=mints to hot water and take shower. Then the basin was not working and no towels in the room - I have to call for all of that to bring!!!
Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff. We liked everything !
Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff. Loved everything!
I had my booking confirmation in place & even I called the hotel before arrival & inform them that our 2 rooms has to be in the same floor since you do not have connection facility. When we arrive in the hotel, we find out that the both rooms are in different floor and when tried to explain to the reception person, he was not help full at all and wanted to charge us extra amount since no room are available in the same floor, So my husband had a fiat with them and we had to wait for 45 mint's for them to confirm that we will be in the same floor and I have to wait for 15 mints for my room to be ready which I was not happy at all.
The location is excellent and the room and fascilities were fair enough. Reception staff and reservation staff were very bad in English. It looks like they expect only Arabic speaking customers !!!
the room the view was very poor
The staff were very curtious and helpful.
The location of the hotel was the only good thing that I like The staff not friendly, the room was not clean also they gave me the room I chose first then they ask me to leave to other room not haram view as my reservetion because it reserved for company and they gave me smaller room with garage view !!!!! The rate for that room is different than other one when I talk to them the manager give me discount about 200 AED !!!
Room is comfort Its alittle bit far away from haram