Would you like to save as your currency permanently or for this visit only?
Room space was good Breakfast was poor Location was not great
This is the only hotel in downtown Medford. Walking distance to decent restaurants and coffee shop. Staff is friendly. Morning complimentary breakfast offerings are as expected, but prepared well. Facility is kept clean and tidy. Room is large and a family of 4 didn't trip over each other. Medford Square is always tricky driving. Entrance to hotel isn't well marked -- one must take a left at light before the hotel and then a right into the parking lot. Hotel room rug was stained and plug in sink didn't work correctly. If you are from out of town visiting Tufts, this may not be the best welcome to the area, especially if you are not a bold, risk-taking driver.
Normally I stay here all the time because the staff are exceptionally nice, the building is quiet, the rooms are large and clean. This time was different and I think that it was more due to others staying at the hotel. There were kids running up and down the hallway and being loud in their rooms until 5:30am when I called the desk. The breakfast was also overcrowded leaving no place to sit while eating breakfast as well as I had to wait 20 minutes for coffee to be brewed. Normally the hotel is much nicer but it seemed they could not handle such a large group of frankly impolite guests.
The breakfast doesn't taste very good lol
Friendly, if ineffectual, staff. I have stayed here several times before, but this year the place has really gone downhill. It was dirty and just looked tired. Uncleaned spills, floors not vacuumed, carts in the hall, wIndows that had lost their vacuum. Just not up to Hyatt standards. Perhaps the new manager can make a change, but this is a steep uphill climb. One more try or we are switching to the AC at Wellington Circle.