Guest reviews
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Solo
Overall Rating
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7.1 "Good service."8.9 "89% found the
staff to be very friendly ." 9.1 "Management was excellent , said 91%." 8.8 "88% found therestaurant service to be one of the best ." -
6.9 "Breakfast is mediocre."
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4.4 "Not very clean."4.2 "58% said
rooms were dirty ." 2.2 "78% said thebathroom was dirty ." 4.7 "53% thoughtit was rather dirty ." -
4.3 "Rooms are not good."4.2 "58% said
rooms were dirty ." 1.6 "84%complained about the bathroom ." 4.9 "51% didn't like theuncomfortable beds ." 0.2 "For 98%, therooms looked old ." 0.0 "100% thought they werepoorly maintained ." 1.3 "87% foundproblems with the furniture ." 2.2 "78% said thebathroom was dirty ." 1.8 "Air conditioning was criticized by 82%." 0.0 "100% weredisappointed with the minibar ." 1.9 "81% hadproblems with the shower ." -
3.9 "Internet is poor."4.0 "60% said the
wifi quality was bad ." -
3.4 "Inconvenient location."1.8 "
Not enough parking facilities , according to 82%." 4.8 "Sightseeing was hard to reach , according to 52%." -
2.2 "Terrible amenities."2.0 "80% thought the
building wasn't nice ." 0.5 "95% thought thefacilities needed updating ." 2.1 "For 79%, thelobby entrance was sub-standard ."
Overall Rating
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7.3 "Good breakfast."
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7.0 "Good service."9.0 "90% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." -
4.1 "Rooms are not good."3.8 "62% said
rooms were dirty ." 1.7 "83%complained about the bathroom ." 1.9 "Air conditioning was criticized by 81%." 1.1 "89% foundproblems with the furniture ." -
3.9 "Not very clean."3.8 "62% said
rooms were dirty ." -
3.8 "Internet is poor."3.8 "62% said the
wifi quality was bad ." -
3.3 "Inconvenient location."1.8 "
Not enough parking facilities , according to 82%." 4.8 "Sightseeing was hard to reach , according to 52%." -
2.3 "Terrible amenities."2.1 "79% thought the
building wasn't nice ."
Overall Rating
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7.0 "Good breakfast."
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6.7 "Service is ok."5.5 "Only 55% thought the
service was professional ." 6.5 "65% said thereception staff was ok ." 6.1 "61% thought theshuttle service was ok ." -
4.3 "Rooms are not good."3.9 "61% said
rooms were dirty ." 0.0 "100% thought they werepoorly maintained ." 1.6 "84%complained about the bathroom ." 4.6 "54% didn't like theuncomfortable beds ." 0.2 "For 98%, therooms looked old ." 1.4 "86% foundproblems with the furniture ." 1.9 "81% said thebathroom was dirty ." -
4.0 "Not very clean."3.9 "61% said
rooms were dirty ." 1.9 "81% said thebathroom was dirty ." -
3.2 "Location is bad."1.7 "
Not enough parking facilities , according to 83%." 4.8 "Sightseeing was hard to reach , according to 52%." -
2.2 "Terrible amenities."2.1 "79% thought the
building wasn't nice ." -
1.6 "Horrible vibe."0.7 "93%
criticized the unstylish hotel ." 2.6 "Unfriendly atmosphere , according to 74%."
Overall Rating
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6.6 "Service is ok."6.6 "66% said the
reception staff was ok ." 5.0 "50% found theroom service acceptable ." -
6.5 "Breakfast is mediocre."
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4.4 "Rooms are not good."4.5 "55% didn't like the
uncomfortable beds ." 4.6 "54% saidrooms were dirty ." 1.7 "83%complained about the bathroom ." 2.0 "80% foundproblems with the furniture ." -
3.6 "Internet is poor."3.5 "65% said the
wifi quality was bad ." -
3.5 "Inconvenient location."2.0 "
Not enough parking facilities , according to 80%." -
2.4 "Terrible amenities."2.3 "77% thought the
building wasn't nice ." -
1.8 "Horrible vibe."2.6 "
Unfriendly atmosphere , according to 74%." 0.6 "94%criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
Nice, clean hotel and very helpful & gentle staff. They let me in even when I came 3 hours earlier than check-in time. I like their service and their quick response. The hotel would be the best option for those who wants easy & quick access to the Holy mosque and also to the city. It's within the central area but on a side where you can avoid the crowded central area when you want to go out or to airport. It's about 10-15 minutes' walk but they have a 24/7 shuttle to/from the mosque and you can ask them or call them anytime if it's few minutes late. Parking space is available around the hotel. I'll always consider this hotel when I want to visit there. Booking didn't provide a reasonable rate and options, service charge is not included. Better deals were available on hotel's website & even directly through them. Haram view rooms are not exposed clearly to Haram because the buildings in between and don't worth paying extra. Also, breakfast needs to be improved, quality of food & service. I had to wait more than 10 minutes when I asked for a cup! I canceled breakfast rate after the second day (SR 60 + 15%). I stayed in last year and breakfast was better. Also if some care, refrigerator was empty but shops are available around.
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7.0review from
very good
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6.0review from
we enjoyed and had good experience. Hotel charged me Saudi Riyals 1,150/-, whereas as per my booking with Booking.com the amount is Saudi Riyal 804/-+15% sevice charges (i.e Saudi Riyal 925/- ).Thus I was overcharged and hence request you to look into this matter and advise me.
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3.7review from
Nothing but they rip off they charge internet one day sr100 that is like you can buy in the usa a whole wireless router. this is not good The same as above they need also to change the prices dinner sr100 that was iftar you can have for free in the haram the hotel has to respect the customer who pays all these money . These are more then the Hotels in nyc. Ramadan is the only month they should give iftar for free what do we in iftar just water , dates, butter milk and may be a dish of variety. That is less then $10.00 . See how much was charges. they must come with some thing about the food in sa its very bad servicve.
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3.7review from
Attitude of the Staff at front desk and Resturant Not well serviced, contracted and maintained by high standards 5 stars hotel
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6.6review from
Breakfast was good
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6.4review from
it is agood hotel but the level of 0pen buffet resturent not acceptable with the standard of 5star hotel the services in the bath room is not complete like shaving ,tooth brush etc
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6.0review from
Service was good and the hotel look like new.perfect The price look like expensive for this period.It is a low season now
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6.4review from
The quietness, bus availbility, lighting atmosphere and the air conditioning 1) The problem with early checkin, where they have to rebounce their computer system so they can check which rooms are available, during this period we had to wait for almost an hour untill this procedure is done, this happened around 5:00 gmt 2) Recepient staff were extremley poor
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7.6review from
Clean, modern room, streight forward service...view to Madinah mosque
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7.7review from
Nice, clean hotel and very helpful & gentle staff. They let me in even when I came 3 hours earlier than check-in time. I like their service and their quick response. The hotel would be the best option for those who wants easy & quick access to the Holy mosque and also to the city. It's within the central area but on a side where you can avoid the crowded central area when you want to go out or to airport. It's about 10-15 minutes' walk but they have a 24/7 shuttle to/from the mosque and you can ask them or call them anytime if it's few minutes late. Parking space is available around the hotel. I'll always consider this hotel when I want to visit there. Booking didn't provide a reasonable rate and options, service charge is not included. Better deals were available on hotel's website & even directly through them. Haram view rooms are not exposed clearly to Haram because the buildings in between and don't worth paying extra. Also, breakfast needs to be improved, quality of food & service. I had to wait more than 10 minutes when I asked for a cup! I canceled breakfast rate after the second day (SR 60 + 15%). I stayed in last year and breakfast was better. Also if some care, refrigerator was empty but shops are available around.
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7.0review from
very good
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6.6review from
Breakfast was good
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7.6review from
Clean, modern room, streight forward service...view to Madinah mosque
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6.0review from
we enjoyed and had good experience. Hotel charged me Saudi Riyals 1,150/-, whereas as per my booking with Booking.com the amount is Saudi Riyal 804/-+15% sevice charges (i.e Saudi Riyal 925/- ).Thus I was overcharged and hence request you to look into this matter and advise me.
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3.7review from
Nothing but they rip off they charge internet one day sr100 that is like you can buy in the usa a whole wireless router. this is not good The same as above they need also to change the prices dinner sr100 that was iftar you can have for free in the haram the hotel has to respect the customer who pays all these money . These are more then the Hotels in nyc. Ramadan is the only month they should give iftar for free what do we in iftar just water , dates, butter milk and may be a dish of variety. That is less then $10.00 . See how much was charges. they must come with some thing about the food in sa its very bad servicve.
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3.7review from
Attitude of the Staff at front desk and Resturant Not well serviced, contracted and maintained by high standards 5 stars hotel
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6.4review from
it is agood hotel but the level of 0pen buffet resturent not acceptable with the standard of 5star hotel the services in the bath room is not complete like shaving ,tooth brush etc
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6.0review from
Service was good and the hotel look like new.perfect The price look like expensive for this period.It is a low season now
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6.4review from
The quietness, bus availbility, lighting atmosphere and the air conditioning 1) The problem with early checkin, where they have to rebounce their computer system so they can check which rooms are available, during this period we had to wait for almost an hour untill this procedure is done, this happened around 5:00 gmt 2) Recepient staff were extremley poor
