i dont like the hotel. i don't stay again there.
I have to agree with other comments this hotel is not up to standard. 2 star rating only – how is it ever 4 stars? The whole hotel is tried, old fashioned and worn out and really needs a total refit. It is really a Holiday Inn? At the front and rear of hotel there is new building construction just started, very noisy during the day, I would say for 1 year. Hotel staff not interested in the problem.
easy walking distance to key attractions and restuarants and trusted Hotel Brand. Breakfast could be better... ie.. fresh fruit, jucies
Clean and comfortable, very friendly with attentive staff
The room temprature was not comfortable, very hot.
Swimming pool, breakfast, connecting rooms. Everything.
The service, very polite staff, typically Swiss. Very diversified breakfast with a diversified choice of delicious cakes. The fact that it's reasonably far from city centre should be made more clear. Despite the fact that it contains the word "Centre" in its title, it was quite far from the actual Centre, which was slightly uncomfortable since my grandparents were accompanying us.
The breakfast The elevator was not working always!!!
Nice quite area, a few minutes from the lake
Hotel staff is very helpful and friendly. Restaurant serves good food during dinner and breakfast. It takes 22 sharp curves to arrive at the hotel which is at the top of the hills. Do not advise to book this hotel in the winter without a 4x4 SUV.
Nice small hotel in a beautiful quiet area with country style furnitured rooms It is a pitty that the entrance area does not give the impression how good the hotel is
Friendly Hotel staff, nice rooms, quiet location impatient cleaning lady
Nice location in a small village, although it involves driving many switchbacks up a mountain above the town of Lugano (no views). The hotel and restaurant were very nice, layout and style much like a locanda in Italy. Staff friendly and very capable, outstanding food ranging from casual pizza to multicourse fancy dinners. The website directions given were completely useless - we had to stop at a fuel station and ask for directions.
New hotel, very clean, very good breakfast, friendly staff. Way way up the hill! No street indications for the area of Mugena. Far from the city of Lugano. No internet access.
Very nice pizza in the restaurant. Good service also. Breakfast area did not open until 8.00am. Ideally it should open at 7.00am.
I like this hotel for services and nice and kind staffs. Also, enviroment is beatiful. The room was very clean and comfortable. I really satisfied the hotel.
quiet place, clean room very far from the city center
It was a fine hotel (clean, friendly staff, nice rooms), but this was completely overshadowed by their poor performance on 2 points: the bed was too small for me and the breakfast was nothing more than basic. (1) The 2 single beds in our room were 1.90m long, with a high footboard. I slept on a mattress on the floor and had a sore back for 2 days. If you're tall don't stay here ! (2) The breakfast was poor. No eggs and no fruit.
Stunning view of Lake Lugano and surrounding mountains. Beautiful clean room, well appointed. Outstanding personal service from the proprietor himself. Cannot recommend this lovely albergo enough!
the people there is very nice.and the room have a beautiful view for lake lugano.room is very big and clean.have a nice restaurant to eat in a little far away on the hill ,not easy to find and can't go there without a car.
Very clean and comfortable rooms; and an excellent view of Lugano. None
Staff was very nice, and lovely.the view was beauty. need to car, Better to put a banner on behalf of the hotel and be clear.
The location of the hotel
pool was excellent, very nice view over the contry pizza was not so good
Nice, family-run hotel, located in a beautiful landscape.Spa area nice (although too simple) and lively outdoor pools. No indoor pool. Difficult Road to Lugano city with lots if curves
Great value for money - very nice garden area with small pool and sea water pool. Good food. Friendly and helpful staff. Just 15 min from Lugano. Perferct for a long week-end retreat. Spa also quite nice. Ok for couples and also kids friendly with a playground right next door. Nothing to complain about!
Room was clean and exactly as described in the reviews with dated, but comfortable furnishings. Very friendly helpful staff. Many areas of hotel are WiFi.Good location to get away (in the mountains), but might be too distant from central Lugano without a car.
The ambiance is familial, the reception of the landlord and landlady cordial. Although we stayed on our journey to and from Italy only one night at a time we were enthusiastic about the hotel in art nouveau style and the charming locality and surrounding mountain side. The hotel appears to be an excellent starting point for hicking as well as visits to nearby well known places like Lugano or Locarno.
It's a nice old fashioned hotel in a quite location.
A quiet and peacfull location ,with very helpfull and friendly owners
The building and its location, the terrace outside and the owner couple. The interior decor including the lighting could have been better. The breakfast did not come up to expectations, coffee, bread and fruits not fresh enough. The town should introduce some traffic calming measures to make it quieter !
The hotel was clean, close to bus stop and hiking trails, and the breakfast was reasonably good. The beds and pillows were extremely uncomfortable. I could not sleep for the two nigths I was there.
The staff is kind. The room was not the one in the picture. It was old, hot and noisy (with bells that ring every hour, also during the night). The floor is covered with greasy linoleum.
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Very helpful service. Parking servce good. Very central location.
The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
Real chocolate milk at the breakfast buffet
Good matress. Excellent breakfast. Friendly staff. Close to station.
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
Beautiful decor, friendly staff, excellent location
Location and staff made this a great stay even though it was short
It was unexpectedly good, comfortable and well located. Just 5 minutes by car from center of Lugano.
The style of the hotel/motel, the swimming pool (where you can take a beer from the fridge and make a note on the list), the friendliness of the staff are very nice. The restaurant was not very good. Plus I believe that in this price range a (modest) breakfast should be included in the roomprice.
- check-in and check-out services were fast and efficient. although we didn't stay in one of those rooms which had garage box attached, parking in the public area of the hotel was convenient and easy to find. bathroom was clean and large. lots of nice facilities for family in the hotel. - we couldn't open the window as we stayed in the first (ground) floor, so ventilation was a bit of a problem. but the hotel provided a fan in the room so this was fine.
Rare original 50'ies typical icon in spotless shape and wonderful owners. Great surprise! Only 15 minutes by car from center of Lugano. Will absolutely come back.
Staff was pleasant and helpful. Plenty of parking. Room amenities minimal for *** classification, minor maintenance issues (dripping faucet, faulty shower door). Breakfast not included in room price.
Swimming Pool Room was small
closeness to the city city while still enjoying the country life environment
Location and comfort
The staff were very helpful and friendly. I liked having a garage for the car to park in. The room was smaller than was depicted in the pictures - so a little disappointing. The street where they are located is quite busy and had continued traffic noise all through the night.
Value for money and a good family atmosphere No Complaint
The setting by the lake and the lake views are perfect,and to our surprise one of our 3 rooms was upgraded to a suite so we had a sitting room for all the family to relax in. The breakfast service was very poor and really let down the standard of the Hotel, the staff were not attentive and the selection of food was very poor. Also with a restaurant right beside the lake, why do they not use that for the breakfast service ?? as the current breakfast room has no views at all and is beside the main road that runs through the hotel complex.
Very good location and great view. Every worker with a smile and always helpful. For a 5-stars hotel with a spa, a single-user jacuzzi is a joke!
the spa poor smell out of the sink that made a stay in the bathroom impossible! i mentioned this at the reception, someone came in our absence and sprayed intensive deo in the bathroom. this helped a wile but after that it smelled really ugly. i guess you have a serious problem with that sink.
Booked executed double room with bed, sitting area and lake view balcony and the hotel management provided us a small room with absolutely no sitting area. Management always try to convince with some utter non- sense sentences. note : if you have enough money and if you like to spend it without considering the worthiness, I would recommend you to stay at this hotel. It is extorsion and no value for money...well, it is value for money for the management.
staff, cleanliness, interior, live night music performed by the excellent couple at the pool restaurant during dinner time bus engine loudly working beside the dining room during breakfast (the bus could have been at the other side of the hotel entrance - beside the empty piano bar).
very nice but a bit expensive
this is one of the most wounderful hotels that I`ve been to..al things are excellent... everybody is smiling and they look after every thing that may make you happy.. I do loooooooove this Hotel
the view , staff, location very quite. the AC very bad it's hot than the wethar outside , it should be cold coze the wether in lugano in jul was 33 c , but it's very hot we can't sleep at night . The menu for the room dining to small .
Very nice hotel 11 km outside Lugano. The shuttle service to/from the hotel did not work and the receptionist just said "That happens" - which it obviously should not at a 5* hotel. more service minded staff
It was wonderful hotel with very good service, rooms, breakfast and rate
Beautiful establishment, beautiful view, very helpful and polite staff. The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.
all of these nothing
Staff service level, location Some noise from ongoing construction work; rooms were cold despite central heating
Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car. Rooms in Residence may need some renovation, or cosmetics at least.
Meals served for dinners at the restaurant were really superb by all means. Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.
The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night
All. Especially was pleased kunya.
Clean, great staff, free internet
the hotel's cleanliness the breakfast buffet had a narrow facility
Nice staff. Near by Fox town. Clean room. No bath-tub!
Friendly staff and good restaurant
the quietness in the soundproofed room with cliamateregulation it looks a bit boring...
It's walking distance from FoxTown outlet mall, which is great. Also, the entire hotel has free wireless internet available everywhere with no complicated login needed. Great customer serivce! The hotel restaurant is quite expensive but the food is excellent!
The reception was good by the people and the room was good when first entered, The hotel was quiet, very clean and tasteful. It was warm and after a shower I wanted to relax with a drink in a nice surrounding with a snack. I did not find anything open inside and the bar outside (not hotel) is a low standard. Therefore I ahd to drive somewhere and search for one.
Quite hotel and quite city as well for relaxtion. Car parking should be free of charge as there is no public parking near the hotel.
The swimming pool and SPA equipment Noisy and on the bad side of the road (No direct seaside)
great location. exellent stuff. the spa gets 100 points. the charge of parking per day is too high. thay sholud buy new epuipment fo the gimnasium.
The spacious room & toilet. Honestly , all was Ok.
The service was beyond reproach. Everyone was friendly and ready to help. I thought it a bit outdated. Although it has added wonderful, modern amenities (spa, pool, fitness room etc.) the hotel itself could use some refurbishing. The rooms are fine, but the lobby and all common areas do not reflect a top-level hotel.
Excellent location, rooms, and the staff. We like a lot both spa and outside sundeck. Fascinating lake view.
very clean. no faults
Great views over the lake. True to star rating.
Goog situated hotel 20 minutes walk along the lake to reach the centre of Lugano. Breakfast with lakeview.
Excellent views Hotel was split into two with the reception area on one side
The swimming pool is good. We could relax and enjoy the day. The location and the view is amazing. Especially from the swimming pool. You can go out and see a nice view from Lugano and the lake. The hotel really needs a reform. It's a shame such a nice place be in this conditions. We only stayed 1 day, but I wouldn't recommend if you want to stay more than 1 day and needs comfort. The bedroom isn't so good, the bed, the carpet is old, smelling not so good. It's really a pitty, because the location, the view is amazing.
The surrounding area is stunning. The welness facilities are really good Helpful personell Old fashioned rooms in need of some cosmetics.
The traffic instructions by car showed in the website are quite poor. They seriously mislead me about the hotel location. I felt I was cheated.
The leaisure facilities and the location were excellent. The quality of the room furniture, carpets and wallpaper were below the expected standard
The position of the hotel got a nice view You can here the other rooms voice during your stay at the roomthere is no privecy or sound isolated
The waiter by the name of "Angelo" makes you really feel welcome and at home. Marvellous landscape and perfect indoor swimming pool.
The friendly staff and extensive facilities
Very difficult to find and it was very old and poorly maintained but clean. Pool and health facilities very nice and apparently newer. Food was sufficient.
Very nicely situated hotel, beatiful surroundings. Wellness area and outdoor pool are very nice. Convenient parking space is limited on busy days. No minibar in the room.
it was very old hotel,the room very narrow,the way toit very hard,far away.
Staff were fantastic and very welcoming of my two children aged 2 and 11 months. The pool area was great and we had a fantastic relaxing time. The hotel is well positioned on the hill with good views but is close enough to walk to Lugano.
Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave. Not a thing
It is a beautiful, relaxing place. The view is spectacular!
Comfortable. Charming views of the nature, hills, lake and town. Near the city center. Has all comfortable SPA and swiming pool. Sauna and relax rooms. Parking charges. The breakfast no variate.
relaxing bed pillow
location, arrangements, views, courtesy, service in general, great food at the restaurant, good spa and wellness facilities as well as a great place for our German shepard dog none
location, room, pool, gym, food, terrace for breakfast They gave us a room without a view although "panoramic views" were promised when we booked and confirmed in writing. Upon us complaining, the receptionist said the view was from the balcony. We had to argue and then got reassigned a new new room which was indeed very nices and spacious. However, given a price of CHF 400 per night, you do not expect to this type of attitude. The rating of poor in category (2) above reflects this experience. Note that staff in the gym and restaurant were "good" to "excellent".
Room’s view The location
Superb view, good breakfast, we received an upgrade for free, staff very friendly Very long walk inside the hotel to reach our room, the hotel is a 15 minutes walk from the center
Beautiful views, close to the city center for shopping, nice outdoor pool The dinner menu and food was very average
Close to Fox Town
The hotel was easy to find and the rooms were very well serviced I thought the cost of the room was overpriced; the breakfast menu was limited; the air conditioning didn't work very well
Good location next to Mendrisio train station.
reception was very helpful +spoke good english
Clean, functional, effort made in decoration. People friendly. Breakfast could have been more exciting. Would have liked email response to pre-visit enquiry.
the proximity of the funicular the smell at the lobby...it was disgusting. and internt was not in the room
becase it stay in center of city
Don't trust the pictures!!! You are stucked with a black and dirty wall 30cm from the window.
The location and price are the reason why we stay there. The extremely slow and unreliable internet. Not all rooms have internet (and it does not seem that you can book a room with internet). The lobby has free wifi but they do not use codes so anyone nearby can tap in and that makes the connection slow, if you are even able to connect. On our last day of our stay we saw people using computers in what is usually a dark corner of a room and that apparently was the "business center". We had 3 agonizing days of slow or no internet and they never told us about the business center. Also, expect a room next to the funicular which runs from 5 am to 11 pm.
The hotel is just besides a funicular that connects the city center to the train station. Every five minutes the whole building is shacked. Moreover the rooms are not sound proof at all, so you can hear all the conversations in the next rooms and in the corridors.
The proximity to the train station and the central location. The tram leading from the town up the mountain to the train station ran directly by my window. It was very loud and usually woke me up early in the morning so sleeping late was not an option based on where my room was. I am not sure about the rest but would assume they would be similar to mine.
The location is excelent for exlporing the city and also the areas nearby. The public parking garage is also very close to the hotel. The staff was not very friendly and helpfull. The incline located just next to the hotel was quite loud. We had to close our windows during the night because of the noise.
The location was perfect for our needs. We were there for our daughter to attend college and the hotel was 3 doors away from her new residence. Quiet location up from the lake. Our room was right by the staircase which was very creaky wood structure. However, there was not much problem with that since everyone was usually in bed by 10:00.
The hotel staff was very nice and helpful on all accounts, and spoke all languages with me and my friends (French, German, Italian and English). The breakfast buffet was very tasty, with lots of variety, and good hours: 7-10 am. The rooms were very nice, with a side view of the lake (despite cranes for construction), nice balcony, comfortable beds, lots of closet and drawer space and a well-appointed bathroom. Also a small room safe for valuables, and a television (if desired), and a mini-bar. Very comfortable, although not huge, room. The lobby staff was very helpful with directions and even printed out a computer schedule of train departures for us. They were knowledgable about the activities in Lugano and surroundings, and friendly and helpful. We had a disappointing dinner one night, but it was a "test" for the new cooks, and we did not receive very good service, were seated in a separate room from the rest of the guests, and the seafood tagliatelle were not good. We also were not given a chance to order dessert - although the "intern cooks" were busy flambeeing some fancy dessert for other guests. But the salad and appetizers were excellent, and other meal selections. The hotel elevator was odd and the doors did not always open at the desired floor; it had a mind of its own and we felt a bit in danger sometimes, since it was out of control. But the stairs were central and easy to take if you had no baggage.
The staff were very pleasant and the hotel had very good facilities
Excellent hotel with friendly staff. The hotel was clean and has a lovely atmosphere. Great facilities including breakfast.
all well the rain!!
they upgrade me to a bigger room they ask me again about my creditcard and they siad it is not right and they will keep my reservation untill 12 pm only it means ther is no garantee in my reservation while no hotel ask me that
It rooms were very calm and quiet. The beds were comfortable. The breakfast could have been a bit more interesting, considering their lunch and dinner menu is rather pricey and gourmet.
Good selection of tourists sites which are readily accesible.
The Hotel is clean, the staff is nice in general. But like all in Switzerland, value for money is quite low. Hotel is expensive for the quality it serves. They should improve the quality in the breakfast. In Switzerland, you should eat at least better cheese which is a world famous country with its cheese.
Efficient staff, very clean room, nice breakfast. Clean, updated, reasonably sized bathroom.
excelent for couples...amazing view of Lugano and the lake..
Very nice small family hotel located on a hill side overlooking the valley / lake of Lugona. Duplex rooms are perfect for a family with kids and we've enjoyed the family restaurant during our short stay (meat dishes are very tasty). The location is easy to find with GPS and parking space can be found nearby (150m walk).It was a perfect stop for our travel further on to Italy.