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George, the front door greeter was amazing. Very helpful and friendly.
Room was great, public areas great and staff very very good Excessive charges for internet
Very friendly staff and great facilities. Hotel charged rate different to booking.com
What a gorgeous place!!! The attentiveness of the staff was fantastic. the food was wonderful - I ate at the Melba and although it was exspensive it was exceptional food. The room was lovely. My primary reason for selecting the hotel was the old world charm of the hotel. I don't see value for money in modern hotels. I booked 2 rooms for myself and my husband, our older son and a family friend and would do so again. We all had a massage at the Chuan Spa which I found was outstanding. The staff there were amazing and the masseur although young was extremely talented and well trained. Overall I would highly recommend this hotel. If you like comfort and extreme luxury and to be surrounded by beauty. I think it is the best in Melbourne.
lobby entrance, staff, elegance, lighting
Staff very friendly and helpful. Location to see all of Melbourne excellent. The air conditioning in our room was poor and it got quite hot.
The view of the river and the great concierge. first room was not a river view as stated, but this was corrected.
his is a fantastic hotel its very luxurious. The pillow were very uncomfortable thats al.
The Hotel was chosen for it's luxury & location. It did not disappoint. All the facilities and staff were first class.
Breakfast was a rediculous price as was Internet connection.
We look forward to staying at The Langham Hotel again when we next visit Melbourne. Our every need was catered for with grace and cheerfulness. This is a 'happy' hotel from room staff, to people on reception, concierge, and those servicing gourmet venues. Small but important details like bottled water beside the bed each night distinguished this hotel from others we have stayed at.
very friendly, obliging staff I am a smoker. The GH should find a way to accomodate guests who smoke within the hotel.
The new rooms were very comfortable..great views Even tho we have stayed there before they put us in an old room ..we asked to be changed...they recovered well
çity location and the view of the city yes the lack of tea coffee in the room, extra blankets ordered were old and torn, not enough room service and room was small and needs redoing.
Location I didn't like the fact that they had no record of my booking, even after I gave them the booking reference. I had to print out a copy of your email before they would believe me. Either you or the hotel stuffed up. I was told there were no rooms but they then found one upon presentation of the printout. the room was obviously one they don't usually reserve for full paying guests.
The club lounge
a good place to stay when you want to visit melbourne downtown, valet parking service is good. All Astralian hotels have a very high charge on network connection and unreasonable on the charge model, A$0.55 per min, upto A$29 per day, the charge is over 10% of room rent. also, the parking charge is A$35 per day, over another 15%.
The club room was excelent just need a sellection of hot breakfast in the morning,and more sellection of beverage, but everything was good. sellection or type of pillow in hte room.
close to everything it was lovely and clean suited us very well need more milk
Tv screen setting for wide screen was incorrect
It was in a good location, close to shops and public transport. The Skybus provides a free pick up and drop off service for guests to and from Spencer Street station for the airport transfer. The bathroom/toilet. There was no sort of shower recess and the shower curtain was 3/4 length thus splashing the water everywhere in the bathroom/toilet which made it messy. No conditioner and shower cap available.
The location in Melbourne is very convenient. One day my room was not cleaned. When I asked why I was told that I had to request it!!!!!!!!! Secondly there was no effort made by one member of staff to find an internet cable in another room. The lack of a smile on the front desk was apparent.
We found this very good value and close to the city.The breakfast wes alsdo good value paticularly if you book it . It is reduced to $13.00. Very clean and the only thing missing was a bar and lounge.
The location is perfect, set one street back from the river at Southbank, it's easy walk to city, free trams, exhibition centre and of course numerous bars and restaurants. The hotel is very neat and clean and staff are friendly and helpful. They provide a full buffet breakfast at a reasonable price that can last you all day. They don't seem to provide a separate top sheet - we've stayed there twice and had to ask for it both times...
Perfect location, excellent staff.
It was an excellent location close to many facilities and near teh walk along the Yarra River.
The location was unbeatable and all the main attractions could be reached on foot. Excellent links to rail and tram transport too. Very close to Yarra River and Southbank attractions. They lost my nightdress and I found a cockroach (live) in my hotel room.
Convenient - Reasonably Priced - none
Fantastic service. Great rate. Parking is a little difficult to navigate, suggest calling the property ahead. still reasonably priced though.
staff were excellent. brilliant location. Looking forward to our Christmas week bookings... unfortunately the bed was very uncomfortable!
the staff where very helpful and everything was so close. the rooms where very comfortasble and clean, loved it. we have stayed in Melbourne many times and this rates as one of the best places we have stayed in. Definately stay there again.
The Location of this hotel got top marks, cleanliness was excellent, very comfy, staff great.
the comfort, cleanliness, central to the city, great staff. parking out the front was always clogged and was a problem for taxi's.
Great location, rooms and staff. Great breakfast and pool - gym was a bit tight. Nespresso pods (6) was a great idea too
Our stay at Quay West Suites was fantastic, hotel was so central to all the attractions available in central Melbourne. Our room was lovely and we had the perfect view of the city from our room. The hotels pool, spa and gym were great and next time we return to Melbourne we will definitely be re-booking with this hotel.
Excellent location, friendly staff, geat view Two single beds pushed together is not a king size bed and is uncomfortable with a gap in the center of the bed. Was informed that the room was ready and opened the door to find the cleaner still cleaning. Had to stand there for ten minutes and wait for her to finish.
The room, facilities and staff were international class and that made all the difference - will definetly return. No instructions on how to drive the dishwasher
Great location, very helpful staff, great amenities
Attitude of all the staff. Obviously very well trained. The location was excellent for getting to all the locations we wanted to visit.
The greeting on the tv when we first arrived. Not being offered a map of Melbourne on arrival
A small cozy place in the southeast corner of downtown. Service is great. Just had breakfast in the restaurant but it was great. Tram stop is just outside the door. You are pretty close to just about everything. I travel quite a bit and this is probably the best hotel I've ever stayed. Has everything you need without going over the top. An outstanding business traveler hotel.
It was a great hotel to stay at. Really good service and staffPlease write at least 15 words
comfortable bed. pleasant staff. clean room. the layout of the room - the door was situated opposite the bed. Result in lack of privacy whenever door was opened. No extra pillows in cupboard - only 1 pillow per person. Movie option on TV didn't work.
The service & hospitality was great. I really enjoyed my stay. Its close to everything too.
We enjoyed the position of the hotel.The service was exelent.Also the price.The gym was great. Missed not having a pool.
Location in the city of Melbourne is fantastic - access to public transport and right in the CBD. Well appointed room - small but very comfortable with modern amenities and decor.
Great location and great staff The bed linen was not clean with hair and marks all over the doona.
The position of the accomodation was very central for travel by train or tram. The staff were very friendly and helpful. The meal we had through room service wasn't very appetizing. I was extremely dissappointed with the house salad. We reserved a twin room but ended up with a king.
The location of this hotel is perfect for trains,trams,city ,walking annywhere. The hotel is situated on a main road and opposite a train station but to our surprise once in your room there was no noise whatso ever. Rooms must be sound proofed and no noise in corridors. Wouls recommend this Hotel to everyone.
the fact it is across from Flinders St train station and close to the city
as a train traveller the proximity to the train station was excellent Shower over bath not suitable for older persons.
the room was amazing would definately stay there again..
We were in Melb for 5 nights to catch up with family. The site was great 5 minute walk to river, rest and bars and from Flinders Station.
Room size was fantastic and it was close to everything I needed. Walls were a little bit dirty
The pool facilities where great and the proximity of the hotel was fine. Vesy noisy hotel at night , you can hear a lot of traffic noise.
The apartment was fantastic. It had everything we needed and very comfortably accommodated for the 4 of us.
The room was comfortable a convient to the theatres Blood on the towel and no apology
The staff were very helpful and the location was within walking distance to most of the main attractions.
i liked the convenient location. Price good. We had been overcharged for items that were not ours
nice modern accomadation, close to concert venues,shopping etc. n/a
It's very close to the city center without all the hassle of traffic. easily accessible to public transport.
Close to the Regent Theater and within our price range. additional fresh milk was supplied happily when requested. It would have been nice to have had a pool available
Its central location was the reason for selecting this hotel and I was pleased with the location There was a horrific buzz sound throughout the whole night - not noticed until I went to bed I went to bed at 11.45 p.m. that evening - it was too late to be moved to another room, so I just tried to sleep through it - it didn't work!
Liked the room size and cleanliness. Staff were nice and no fuss.
Location was perfect for runners like me competing in the Melbourne Marathon. Disappointed when I made two separate requests and they were not followed through.
The staff were terrific and very helpful. Lovely rooms.
Fabulous central location amongst galleries, cafes, restaurants and the boutique precinct. Easy distance walking from all transport including the free inner city tram loop. Noisy if other guests were loud
The staff were a great help, the room was an excellent size and very functional we were very impressed.
It was our first time in melbourne and the friendly staff couldn't help us enough. The room was ideal for us.
Spacious apartment, good ambience in excellent location for access to shops, river, great restaurants
nothing - should have stayed at the Medina again Yes, The hotel did not have my reservation, made to fell like I was an inconvenience. I was put in a ground floor room that when anyone came in at night I was woken by what sounds like the people were in my room. Now I'm chasing $180.98 that was charged to my credit card after I left. I'm in the hospitality industry in Cairns & this has left a bitter taste.
The staff gave great advice on where to shop, eat, transport and local sites.
Upon arrival, we were upgraded from a two bedroom apt to three bedrooms. This gave our family plenty of space to enjoy our time in Melbourne i.e. we didn't feel the need to leave the apt so our energetic young boys (ages 5 & 3) could run around. Ample space for us all! The spacious bathroom was also an advantage for families. Being near street level, we were open to a certain amount of noise. Luckily, our boys stayed in the back bedroom (now that we could choose from 2 bedrooms for them). People in the upstairs apt were up late and there was plenty of noise on the balcony, partially due to the constant scraping of chairs. This would have woken my children had they slept in the front bedroom (Room 101). I was up late doing work so instead I had to deal with this disruption. My husband stated that he didn't hear anything once he went to bed in the middle room so I was pleased to hear that.
It's in the CBD area The room was disgusting, felt like I was staying in a basement, the view was of a concrete parking lot. Cords and pipes hanging from the roof. The room had nothing going for it. Total disappointment
The location of the apartment was great, really inner city and close to public transport with taxi rank and trams just down the street and train street just around the block Close time of the pool and spa as we could not access that facility after dinner
the rooms are a good size and comfortable. Close to shops and transport.
The location was fantastic as were the staff. We found the parking availability limited and were a little uncomfortable with the small amount of space between the vehicles once parked
the bed in room was classed as queen however it was 2 singles put together it was not comfortable at all in fact had a sleepless night and would not recommond to anyone
Clean, friendly, convenient to Rod Laver and city...and flexible shower hose! Kitchenette was handy too. Price of mini-bar goods
Closeness to the city and the easy access to the major sporting centers in Melbourne. Also the easy access to public transport was a plus. Nothing to comment
I felt welcomed as soon as i arrived, they were very helpful and professional, It looks very nice inside and out, in a great location. none
The courtesy,and friendliness of hotel staff. The comfortable bed and meal prices that were reasonable the noise from the elevator at night and the amount of light coming from under the door to the passage when we were trying to sleep
Location close to MCG and Rod Laver Arena. Room was shabby and cleaning was not adequate (used soap in shower recess). Staff were indifferent to customers needs.
Everything was really great and the staff were very helpful. The rooms were a little outdated but very well presented and value for money. I would highly recommend this hotel. Trying to get a taxi to take us from the hotel was a nightmare.
It was close to my conference place. The staff were nice and the hotel looked good. My friend stayed in a backpackers and there was free wi fi. I think for the price I paid there should be free wi fi. Also there was not a spare roll of toilet paper in the room and I had to contact the desk to bring one up.