The hotel is clean, easy to reach, stuff friendly and helpful, close to the bus station. Apartments are spacious. Not enough parking places for a number of rooms. The internet was not working (which wasn't caused by hotel).
The staff were exceptional. Incredibly polite and extremely helpful. I would definitely recommend this hotel and would stay there again.
location of room near pool and restaurant too many steps on footpath
Nice location, good rooms and pool area. Excelent food. Friendly and helpful staff. We were there for 16 days and I hope that we will have the chance to do the same next year since we didn't manage to visit all the places of Western Creta that we planed to.
The people at the hotel was friendly. The room was very big and nice, convinient fridge and even though we stayed a very short time it was nice. There is a parking at the hotel which was convenient. Our room was above the pool and we could not sleep in the evening, very noisy. There was quite a lot of ants in our room.This hotel is good for people who want to stay at the same place and enjoy the pool.
Wonderful hotel. Very clean with a great staff (family owned and very friendly and helpful). All marble interiors and great large pool with a complete bar serving both drinks and food. Restaurant off to the side of the pool catty corner to the bar. Internet service available and a workout room. On main street of Meleme (easy to find) and close to the beach. All in all---good value for Euro dollar. Great base for exploring western Crete.
The Futura hotel is only a 25 minute bus ride from Chania; a great place to relax by the beautiful pool or a short walk to the beach. The hotel also has an excellent restaurant and bar and the owners' hospitality is amazing. The rooms were modern and very clean and even an enclosed shower. We liked everything
Two persons stayed in an 1BR flat for 5 nights. I liked the village and the position of the hotel which offers excellent accessibility to Chania and all other attractions and beaches of the area. Also the flat was spacious and bright. But, these are the only positive comments. 1. Over 20 years old central air-conditioning system with floor units, low performance, extremeley noisy, with vertical piping between the floors that gives home and access into the room to huge cockroaches (the worst problem). 2. Too many mosquitos, no way to open any window in the evening. An old grille that was fitted outside the blinds of the bathroom window, to protect from mosquitos etc., was destroyed and not replaced. 3. Stayed five nights and no change of towels or linen. 4. There was no warm water in the night or early morning, seemed to run out late in the evening. 5. Parking places very limited for the size of the hotel, three in front of the entrance and six in the underground garage (need to get out in reverse .!!!)
Cleanliness, location, helpful staff It would be nice if the kitchen was equipped with a kettle and toaster.
Staff execllent, food varied, good quality and plentiful. Great pools for all the family. Nice quiet location, great for families with kids as everything was close. Rooms a little small for a family and need renovation. The animation team were ok, but could have been a little better esp. the evening show.
Staff courtesy and efficiency, great swimming pool complex, food plenty and of reasonable quality. Lounge and common areas climate control (air conditioning was available only in rooms and dinning areas), needs refurbishment in many areas, as most facilities are quite old, room service is an issue.
beach is not prepared as hotels facilities, a lot of rocks, only few beach umbrellas
The room was clean . The wait staff was very efficient. They don't turn the air conditioning on until June regardless of the weather. The temperature in our room was in the 80's. The food was very average and should be warmer.
The staff was great!!! The smoking
Location- close to nice town Chania, but in the same time isolated from the street croud. Entertaiment was applicable for all generations. Sometimes, food was not tasty!
there were activities thru out the day for children and adults; also evening activity for children and adults. kids LOVED it!
Great value for the bucks -- overall awesome! I read a few negative reviews regarding the resort's rocky beach, but we found the rocks no hinderance and enjoyed it all the same. I also read that there weren't many other venues around, but we found that beachside boardwalk and other venues (behind/next to resort) there to be delightful. A truly wonderful holiday--many thanks!!
front desk staff was terrible.
Lots of space, good swimming pools, all-inclusive Worn-off, noisy and crowded, poor catering
Rooms a step away from the sea and very well cleaned The most smiling staff we have ever met in a hotel.
Amazing Hotel at the suburban of Chania in a great location at seaside with great surrounding pools everywhere almost in frond of every room !!! Parking in big parking area in frond of the hotel. Our room and bathroom was very clean and in a good size. Really polite stuff and good quality service. Good value for money.
the location The price for lunch was far to high for what we did receive.
Great breakfast, very helpful staff.
terrible very expensive for what they offer
Everything, especially the staff. Rose, our waitress, was absolutely wonderful. We can't wait to go back! The beds were a little uncomfortable, but this wouldn't deter me from going there again.
I liked its position, the view from the balcony The kitchen was scarcely equipped; at a rate of more than 80 euros per night one expects to be shown the room, to be explained how things work, etc.. but they simply took us to the room and bye; the fridge was disconnected when we arrived; they offered a free wifi access to customers with a laptop but there was no pc available to the public, which is strange since nowadays all hotels provide this service
For a a start, the name Balos Beach Hotel should not be applied to this hotel as it is located around 7 km from the famous beach (very misleading). No point of going there if you don't have a car. The road to the beach is a perilous dirt track on the cliff. The hotel did not offer food but it had a beautiful menu in the room. Breakfast which was not an option on Booking.com was offered to us for £7.00 after the lady said she had only toast. The nearest village Kaliviani is 1km away with 1 tavern and lots of dogs and the nearest supermarket 5km away. 3stars???? The owner did not want to refund us the last night as we wanted to leave one day earlier, saying Booking.com would not allow it in their contract. It's a no go for me..
that it was close to the beach; beautifully set out and the people who ran it absolutely gorgeous!!
Excellent host, extremely helpful without being pushy. Very nice surroundings. Nice rooms.
Very friendly welcome; pleasant surroundings; basic, traditional Greek rooms; good value for money; sheets and towels changed and room cleaned even though we only stayed 5 days; lots of information available about the area; lovely family atmosphere. Close to Chania for sightseeing. No
Stayed 4 nights. Sheets and towels changed once. Beds very uncomfortable (springs and only 5 inches high). Our sheets had a few tiny holes (old cigarette burns?) and so did the other party staying with us. Someone else's old filthy towel left in other parties room after cleaning. Towels on arrival and replaced ones had old stains on them. Not the kind of place you would want to hang around. Just ok if you have a hire car and can go out for the day.
nice and friendley staff
The price of the room and the friendliness of the owners and the room was lovely.It was very clean and was cleaned often,the pool was really nice and enjoyed my time there very much.
Very good value for money, very nice host, nice greeck style decoration
Swimming Pool, Flexibility, Hospitality Room Cleaning Rota, Lack of Meal Services
Friendly, clean and good value for money. Traditional style pension
The pool, the breakfastplace, the kindness of the staff
The staff were very friendly and helpful. The pool and pool/bar/restaurant terrace areas were lovely. Breakfast was good (although could do with more variety of fresh fruit). Rooms were large, clean and adequate (although the little kitchen could do with a kettle and maybe a microwave). Nice balcony and we had a lovely view of the sea. The hotel advertises that it has a gym (there's even a photo in their glossy brochure) but this is very misleading. The "gym" consisted of about 5 pieces of very old delapidated equipment - most of which didn't work.
Value for money, clean. I would recommend this hotel if you want a place to stay in western Crete and want to visit the Chania area (very beautiful places around). We didn't like the fact that when we arrived there was nobody to help us take the luggage to the rooms and there was no elevator.
Very good hotel with a very good price,highly recommended! A lot of mosquitos, i don't know if they can do anything with that!
Friendly hotel with great service. Quiet location yet still convenient to road network. No fresh orange juice at breakfast
Hotel staff was nice and helpful, room was nice, quiet and clean. We certainly enjoyed our stay.
It was very quite and the location was idea for seeing the sights. The pool was very nice and well maintained. The staff was helpful and professional. The buffet breakfast was a bit lacking and they advertised internet throughout the entire building, which was not the case.
The hotel is good for visiting the beach around (elafonissi, balos, falassarna) The staff is not good and speak no english
The staff were very kind. The breakfast was very poor.
Swimming pool Check-in: We were not expected on their planning!! Noise : Hermes hotel is on the main road. Environment : very poor, no flower, plastic grass near the pool, no tree!!
Clean Building is not nice. Location is not very nice, although good base to visit Gramvousa, Balos.
the climitazion may be better
The hotel is located close to the port. We wanted to take a trip to Gramvousa - hotel booked it for us. On emptying the bath we flooded the bathroom! Need to look at floor levels to help drainage or use a different slower emptying bath plug
The staff was great! Extremely helpful and nice. The pictures online are a little misleading which happens a lot, but they really make you think you are getting more for your money than you really are.
The general family atmosphere for the hotel , the pool was fantastic and well organized .. The food was not so good both breakfast and dinner. The lady staff were so at all friendly.. The room that we stayed in had a broken toilet but we didnt report since we were there for a short time , and very untidy rooms..
I booked a room with a private pool which has fantastic The personnel is uneducated and there almost no services. The food is terrible do not book a package that will include food it is better to select a Bed and Breakfast package.
Daily room cleaning, special decoration in the room, variety of foods served, nice view, closeness to the sea. It's not convenient the daily program of breakfast serving. It's impossible to get up too early to get your breakfast, while on vacation. Most hotels extend this service till 10:30am and not 9:30!! At Chrispy, all visitors were used to get up at about 9 o'clock to be in time for breakfast and that caused an unbelievable "traffic" in the restaurant, noise and obvious stress to the staff.
nice room, and all instalations staff
Nice rooms, good food guality, nice poolarea. Cleaning not perfect, towels and garbage not taken care of daily. Some of activities/eguipment not included (fairly expensive) in the price, for example tennis, air-conditioning, etc.
the training of the staff and the overall organization
good facilities, nice friendly staff breakfast was the same every day. expensive internet
The hotel is very beautiful & clean.The view from the hotel is good & its just 10 steps away from a beautiful sandy beach.The staff is very nice & helpful.Wide variety of buffet.I Highly recommend this hotel to everyone.Its bear to the airport.Rooms are very spacious & very clean.This is the best place to stay in crete!!!!!