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I liked its position, the view from the balcony The kitchen was scarcely equipped; at a rate of more than 80 euros per night one expects to be shown the room, to be explained how things work, etc.. but they simply took us to the room and bye; the fridge was disconnected when we arrived; they offered a free wifi access to customers with a laptop but there was no pc available to the public, which is strange since nowadays all hotels provide this service
For a a start, the name Balos Beach Hotel should not be applied to this hotel as it is located around 7 km from the famous beach (very misleading). No point of going there if you don't have a car. The road to the beach is a perilous dirt track on the cliff. The hotel did not offer food but it had a beautiful menu in the room. Breakfast which was not an option on Booking.com was offered to us for £7.00 after the lady said she had only toast. The nearest village Kaliviani is 1km away with 1 tavern and lots of dogs and the nearest supermarket 5km away. 3stars???? The owner did not want to refund us the last night as we wanted to leave one day earlier, saying Booking.com would not allow it in their contract. It's a no go for me..
Everything, especially the staff. Rose, our waitress, was absolutely wonderful. We can't wait to go back! The beds were a little uncomfortable, but this wouldn't deter me from going there again.
beach is not prepared as hotels facilities, a lot of rocks, only few beach umbrellas
Lots of space, good swimming pools, all-inclusive Worn-off, noisy and crowded, poor catering
The staff was great!!! The smoking
front desk staff was terrible.
there were activities thru out the day for children and adults; also evening activity for children and adults. kids LOVED it!
The room was clean . The wait staff was very efficient. They don't turn the air conditioning on until June regardless of the weather. The temperature in our room was in the 80's. The food was very average and should be warmer.
Great value for the bucks -- overall awesome! I read a few negative reviews regarding the resort's rocky beach, but we found the rocks no hinderance and enjoyed it all the same. I also read that there weren't many other venues around, but we found that beachside boardwalk and other venues (behind/next to resort) there to be delightful. A truly wonderful holiday--many thanks!!
Location- close to nice town Chania, but in the same time isolated from the street croud. Entertaiment was applicable for all generations. Sometimes, food was not tasty!
Staff execllent, food varied, good quality and plentiful. Great pools for all the family. Nice quiet location, great for families with kids as everything was close. Rooms a little small for a family and need renovation. The animation team were ok, but could have been a little better esp. the evening show.
Staff courtesy and efficiency, great swimming pool complex, food plenty and of reasonable quality. Lounge and common areas climate control (air conditioning was available only in rooms and dinning areas), needs refurbishment in many areas, as most facilities are quite old, room service is an issue.
Great breakfast, very helpful staff.
the location The price for lunch was far to high for what we did receive.
Amazing Hotel at the suburban of Chania in a great location at seaside with great surrounding pools everywhere almost in frond of every room !!! Parking in big parking area in frond of the hotel. Our room and bathroom was very clean and in a good size. Really polite stuff and good quality service. Good value for money.
Rooms a step away from the sea and very well cleaned The most smiling staff we have ever met in a hotel.
terrible very expensive for what they offer
The staff is friendly very much. The rooms are quite big. The pool is very pleasant and except for a short not deep area 2.8m deep. To swim in it is very good activity. The restaurant and reception building is situated in front of the pool, and the buildings of all rooms stand very close to them. If you demand something the staff help you right away. The internet access is operating but sometimes the connection is broken in the hotel and the whole village area too. The food service and the cook woman both are good but may be the variety of foods may be larger. This hotel is a wonderful starting place to travel around the whole Hania and Rethimno prefectures. The only not so good thing the little expensive breakfast fee. In Rethimno in an elegant restaurant anybody can get a large continental breakfast for 5€.
the training of the staff and the overall organization
good facilities, nice friendly staff breakfast was the same every day. expensive internet
I booked a room with a private pool which has fantastic The personnel is uneducated and there almost no services. The food is terrible do not book a package that will include food it is better to select a Bed and Breakfast package.
The general family atmosphere for the hotel , the pool was fantastic and well organized .. The food was not so good both breakfast and dinner. The lady staff were so at all friendly.. The room that we stayed in had a broken toilet but we didnt report since we were there for a short time , and very untidy rooms..
The hotel is very beautiful & clean.The view from the hotel is good & its just 10 steps away from a beautiful sandy beach.The staff is very nice & helpful.Wide variety of buffet.I Highly recommend this hotel to everyone.Its bear to the airport.Rooms are very spacious & very clean.This is the best place to stay in crete!!!!!
nice room, and all instalations staff
Nice rooms, good food guality, nice poolarea. Cleaning not perfect, towels and garbage not taken care of daily. Some of activities/eguipment not included (fairly expensive) in the price, for example tennis, air-conditioning, etc.
Daily room cleaning, special decoration in the room, variety of foods served, nice view, closeness to the sea. It's not convenient the daily program of breakfast serving. It's impossible to get up too early to get your breakfast, while on vacation. Most hotels extend this service till 10:30am and not 9:30!! At Chrispy, all visitors were used to get up at about 9 o'clock to be in time for breakfast and that caused an unbelievable "traffic" in the restaurant, noise and obvious stress to the staff.
Value for money, clean. I would recommend this hotel if you want a place to stay in western Crete and want to visit the Chania area (very beautiful places around). We didn't like the fact that when we arrived there was nobody to help us take the luggage to the rooms and there was no elevator.
Very good hotel with a very good price,highly recommended! A lot of mosquitos, i don't know if they can do anything with that!
Hotel staff was nice and helpful, room was nice, quiet and clean. We certainly enjoyed our stay.
The staff were very friendly and helpful. The pool and pool/bar/restaurant terrace areas were lovely. Breakfast was good (although could do with more variety of fresh fruit). Rooms were large, clean and adequate (although the little kitchen could do with a kettle and maybe a microwave). Nice balcony and we had a lovely view of the sea. The hotel advertises that it has a gym (there's even a photo in their glossy brochure) but this is very misleading. The "gym" consisted of about 5 pieces of very old delapidated equipment - most of which didn't work.
Friendly hotel with great service. Quiet location yet still convenient to road network. No fresh orange juice at breakfast
We will always stay at the Kissamos Hotel when visiting Kastelli Kissamou. It's elegant without being pretentious and is run by two charming brothers. It's situated in the main street of this very nice ordinary Greek working town - not too touristy, which suits us fine - but it's only a short walk to the sea and it has a nice swimming pool. Excellent and reasonably priced. Absolutely nothing.
Good location for beach and waterfront tavernas. Friendly staff and great little pool. Nice relaxed atmosphere.
The courtesy of the satff, nice view on the pool in the inside garden; good breakfast. very clean room and great bathroom The location is easy to find on the main road, but a bit far form the seaside and center of kissamos
Good staff. Quiet and well-heated.Everything is within walking distance. A bit too pricy for a stay during February in a Cretan hotel in a small town.
The staff service was excellent
It was very handy for a late-night arrival by ferry- quite close to the port. Its also not far to walk to the bus station. Very nice atmosphere and pool area. Very helpful and freindly staff. spotlessly clean, largish bathroom. the only point I can fault it on is not accepting credit cards
Great hotel in excellent location. Very friendly staff helped us organise an excursion to the nearby Balos lagoon. Room clean and tidy. Superb bar and pool facilities. 5-10 mins walk into Kissamos town centre and beach.
The newly renovated bathrooms were great and made the 70s era decor of the main room all the more charming. The staff were incredibly friendly, and the bakery 2 blocks away was fantastic - Go there!!
Hotel was so clean and smart we thought it was brand new. In fact it is 30+ years old! Family were friendly, polite, spoke good English and clearly worked very hard. Not really, but I think grandad (a lovely man) should probably now hand over all reception work to the next generation and enjoy his retirement.