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Staff was friendly and rooms were clean. Only 2 elevators worked; felt the price was a bit much for what was offered, considering the hotel charges extra for breakfast and for parking.
It was a very pretty hotel in the lobby, pool, and gym area. The staff was not friendly, the bathrooms were dirty, and the comforter was stained. When I talked to the staff about it they were very rude.
Location Door key card did not work had to go down twice to get it rescand. Over charged my card $80 and I had to call to get it canceled five days later.
The location for a cook convention center graduation was perfect. There was ample room in the lobby for family and friends to meet and talk. The staff was very helpful and the area was safe. Parking can expensive over a weekend stay. There is ample street parking adjacent to the hotel, but it also puts car at risk of theft. This location also requires you to drive to almost all attractions in the city not in the cook convention center.
We had a corner room with a beautiful view of the Memphis bridge. The bed was comfy and the staff was great. Access to the club on the 19th floor was nice with delectable food served all day. We will definitely stay here again. It could have quieter in our room but very nice anyway.
There's a $26/night valet fee for parking. Was not aware of this until you already arrive at the hotel and there's no other parking available.
Staff was wonderful Parking- You either agree to pay roughly $28a day to valet or are forced to park in a public shady pay per day lot across the street.
The bed was nice and fluffy, clean. Nice room, decent gym. There was a trolley stop right outside the hotel. We didn't partake but it was a good option. VIP lounge nice but not always stocked. Liked that it was on the 19th floor. Wasn't aware that the parking was valet only until we got there. $26 per night when there is a parking lot across the street for $12 per night. If you park valet you have to call in advance every time you need your car.
Hotel was in a nice area ,walking distance to a nice restaurant Trolley every 15 minutes breakfast housekeeping forgot to clean 1day for the price it should be microwave in room
The bed was exquisite and especially the linen, just like I have at home The price
Location was excellent along with the fitness center. Very much enjoyed it.
Location was excellent. Connects to the convention center. Trolley stop is just outside the doors. No electric vehicle hookups. Valet is $26/night but no setup for EV charging. Because of this would not have stayed there if was not part of a group booking.
The hotel is really quite. This hotel is in walking distance from the downtown attractions. It also has the street car and bus line right in front of it. Which is a plus if you don't want to walk. Overall the experience is was good. There is no pool, but the two hotels next doors has a pool. I don't know if this hotel has worked out something with those two hotels so that the guest from theor hotel can use the pools or not, but when I asked about the pool the front desk clerk said we don't have one but the hotels next door do. I didn't bother to check to see if I could use their pool. The parking at this hotel can be horrible at times because the lot appears to be used by all three hotels. Parking is $12 a night regardless if you do self park or valet parking. I recommend doing the self park because during my stay I notice that most of the valet parking people from either hotels were young people. Most of the time they were always running to get someone car when the parking lot was in walking distance. A few times I did see them parking someone car it took them a while to park it correctly in the spot. Maybe it's just me but I have issues with someone rushing to get my car or having trouble parking it. So that is why I recommend doing the self park.
The lodge was beautiful and the amenities top notch. The staff charged us a parking fee (per day) for both rooms when we only had ONE VEHICLE. When we tried to explain this to the staff, her reply was that she couldn't do anything because the room was booked thru hotel.com. This to me was unacceptable. A rip off.
Big Cypress Lodge was our favorite hotel ever! Rooms and Bathrooms were big and beautiful! Balcony overlooking the Bass Pro Shop was amazing! Very warm and welcoming. We will be back for sure! We had dinner at Fishbowl, the food was very good, and our waitress was nice but it seemed understaffed. She was the only waitress in the entire seating area where we were, we felt bad for her.
The staff was pleasant and helpful and the location was a block away from downtown trolley service.
Location is wonderful. The staff was friendly. Parking garage tight spots.
Modest hotel overall, but good breakfast and good value overall; friendly staff, too. A bit north of entertainment district.
Clean hotel, helpful staff, good breakfast. Parking
The staff was great. During breakfast, I noticed employees going out of their way to assist guests. They were polite and their generosity felt sincere, like they wanted to go above and beyond. Though the hotel was under construction, it was clean and taken care of. On the downside, I did have to take a lukewarm shower that got on the cooler side a few times. I'm not sure if there were too many people using the water at one time but even if that was the case, I expect that there should of been no issues with getting warm/hot water. The actual bathroom with the toilet/tub was a little tight but it was clean and had everything we needed.
Clean room, great river view, lovely cold air-conditioning, comfy and clean sheets/beds/pillows, and most importantly, a perfect location: very short walk to all things downtown! Only one elevator operating, unpleasant/unapproachable staff, sketchy neighbor after dark, unstable (mostly cold) shower, tiny bathroom (very little room between toilet and door; uncomfortable for bigger people); breakfast time closed much too early; not affordable; ancient TV and very weak, slow, unreliable wifi
We enjoyed the location, only about a 10-15 minute walk to Beale St. The room we stayed in had a great view of the Mississippi River and was very spacious , especially the bathroom. It was very convenient to have a mini fridge and microwave in the room. The staff were all very nice and helpful. We would definitely return again if we were passing through.
We were on ground floor- street level. And fully expected street noise and hall noise. Didn't hear anything all night- so we had a great nights sleep. And the beds were ultra comfortable. They are in the process of updating and renovating. Didn't really have a problem with if.
Location was good. Room and sheets were clean. Bathroom could use a little updating of faucets/shower head; but, all were functioning. Shower head was also not very tall in the tub. Might cause some difficulty for taller person but was not bothersome to us.
Location, Amenities, Food and Drinks were very expensive. 2 glasses of the least expensive wine $36. I could have a nice bottle for that. Will plan ahead and get my own next time.
The lady on the late late shift at the front was awesome! Paying extra for parking and lack of comps. Ie. Coffee... breakfast to made a few..