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Great location and free shuttle service was nice to and from downtown. Pricey on top of $25 cost for parking fee
I liked the amenities in the room , the coffee served was good and the bed was very comfortable. I liked the jet bathtub in the bathroom. I didn't like that the room didn't have any Windows to the outside. It only showed Windows to the hallway of the hotel. It was weird because people walking in the hallway could see into our room. The room also had some random stains on the couch and on the wall. I think the room overall was clean but they missed a few spots during cleaning.
Only thing wrong was late at night had young females running and Loud in the hallway.
Wonderful customer service, comfortable and very clean rooms, and an awesome price! I loved everything!
Staff was great.. Location convenient except for one of only 2 access roads was covered with 2' of water and closed.. This hotel sat unfinished for many years as a result of its owners trying to defy local ordinances. When the current owners took over its very apparent that the finishing construction was rushed, and there was little to No attention to detail, or even quality. Our room which was a deluxe suite was very nice and contemporary on first appearance. But stepping into the vast bathroom the lack of ATD, and current maintance was apparent. The ceiling covering the air duct was peeling paint from one side of the room to the other. 75% of the grout around the jacuzzi tub was either missing or falling out and the tiles around the base were falling out.. The toilet paper holder was so far from the toilet that you had to literally get up from the toilet to reach it and I'm 6' tall. We checked in 2 the 2 rooms we had reserved around 7:45pm and neither of our rooms were ready at almost 8 at night. My wife and I headed to the bar for a much needed drink and appetizer. Upon arriving at the lounge, I asked the bartender what she recommended. I was told that the shrimp, tomato,avocado with "garlic and olive oil" (as described on the menu) was " the best thing on the menu". When it arrived it was a bowl of shrimp tomatoe concasse, and diced avacado (way over ripe) drowned in a heavy cheese sauce. There was no.mention of cheese, cream or dairy on the menu, nor by the bartender who reccomended it. This is the Sheraton? Come on..this is simple stuff. I am a professionally trained chef, and have successfully opened and managed over 17 restaurants in my career. This is just basic common sense for a beginner to accurately describe your menu items. What if I or my guest were lactose intolerant? The menu implies something light and fresh, but what you get is the exact opposite. Big thumbs down here. Looking around there is indication, after indication once again that there is little to no care or pride put into maintaining this property. Crown molding all over is not even close to fitting together properly, carpet in common areas is pulling away from walls and stairs, almost every window we saw in the common areas was filthy and covered with hand prints. Just not what I would.consider as standard for a Sheraton, that is fairly new.. I want to be clear that every staff member I interacted with was incredibly polite and accomadating which shows that there is a manger in place with great pride for their staff. I'm guessing based on professional experience that there is non existent ownership in place that requires the staff to operate on a shoestring budget and that puts the margin before all else.
Staff Bedsheets wasn't clean
Stayed one night on a road trip. Can't beat the location right off the highway. Comfortable bed, great air conditioning, great night's sleep.
Clean nice rooms Pool was dirty. Too many occupants in the pool. Hot tub was broke and dirty
Area was super convenient, fast pace to move through hotel , I hate waiting for ever for an elevator. The room was amazing for the price , love being a Starwood member most worthy membership . Well done Sheraton ! See yous soon Staff got a little attitude at front desk at one point but it was fine
Very comfy bed. Courteous staff. Convienent parking garage. And Pure Bread bakery one block away was great for breakfast.
I loved the big bed and the cleanliness of the rooms. I didn't like that the television in the sitting room didn't work and the coffee maker was dirty.
Restaurant staff and food was incredible and convenient. The area around this hotel dormant look like a place we'd like to be walking around at night.
it was good service, the people were nice, and the bed was comfortable. I will be staying again the water in the room took too long to get hot, and we had alittle trouble with the key card
Very spacious and clean. Very courteous staff Bathroom needed to be updated
The mattress was very comfortable, and the choice of pillow firmness was a nice touch. The layout was in good taste, the water pressure in the shower was high, the whole place was clean, and the AC worked beautifully. Housekeeping did a great job. The continental breakfast was a little sparse, but what was available was good.
horrible internet connection, basically useless noisy neighbors (thin walls)
The room was clean, the staff was very helpful, and there were no major issues. There were some noisy families/children in the hallway during the middle of the night.
Very impressed with The Westin. The room was very clean and comfortable. Great choice for a laid back weekend to just getaway from the city. Good location. We would definitely come back for another stay.
The staff was present, courteous and helpful at all times - a rare treat in a hotel these days!
brand new hotel, very clean. friendly, caring personnel very noisy AC bad wall soundproofing
contemporary appointments friendly helpful staff not soundproof rooms
The beds were awesome and the room was very clean. A very good location at the waterfront. The staff was very accommodating. The elevator noise was irritating. We thought at first it was the heater but later found out it was the clang of the elevator. The breakfast was fair but the burger we had the night before was great. No other complaints.
The staff and cleanliness of the hotel WAS AWESOME The heated pool wasn't even warm
Friendly bar staff Had to pay for parking Had to pay for Breakfast, even continental breakfast
Parking was not included and no breakfast. Most other hotels include these things for the price.
Staff were helpful from moment we arrived to departure. Beds were very comfortable and room (on the HHonors floor) was clean and well appointed. Buffet breakfast could be trimmed down (omelet bar was barely used) and then included in room rate. Parking is also $15 extra if you add it to your hotel bill. You still park your own car and then get ticket validated at front desk. OR, just hold on to your ticket, don't have it added to your bill, and pay just $11 for an overnight stay to the parking lot attendant!
room décor, tv, and internet service paying for parking
The location was convenient for our purposes, but there wasn't much to do in the area. If you went out at night there really wasn't anything open. It's the sort of area that closes down after 5 p.m. The staff was friendly and the space was clean. Overall, it was a good value for the money. The bathroom drain was slow running, but that was the only problem with the room. The location is really better suited for business then for a leisure visit.
Got a free breakfast coupon for the buffet, which was great.
Scratchy sheets, drab interiors
Mini fridge and microwave very convenient N/a
Breakast did not include ANY fruit.
The pool, location and amenities Front desk clerk upon check wasnt very friendly. Other employees all were.
meal was good only one person on duty slow service
didn't have any hot water Friday eve. called and reported and still no hot water on Syyat morning also had a prank call at 5:45am called office they said someone was making prank calls they could not trace it they forgot wake up call on Sun breakfast okay
Very friendly and accomodating staff. The power was out and they were very helpful to the best of their ability!
The staff was professional and courteous. The approved early check in was denied. Suppose to check in at 1:00 p.m. We were made to edit until 3:00 p.m. The room reeked of stale cigarette smoke. We requested and paid for queen sized beds and were given a room with full sized instead. I would not recommend this facility to friends and family.
I know what to expect for the price I get. This is my second stay (Thanksgiving) with my spouse and dog. And will likely book for Christmas as well. It's a convenient location to my brothers house which is great. But he also happens to live right near Christiana Mall, Delaware Park Casino, so nothing is ever far. And it's right off 95. Pet fee was $25 a day. Which is cheap to me. The towels are not ultra plush, and the iron was cheap and lightweight, but those are little things.
Having a fridge and microwave. Bathroom could be nicer and the window had a leak.
We booked for two nights and ended up leaving after the first due to bed bugs.
Beds a little hard
It was really confusing to find the entrance
Really, really liked all the modernization and comfort aspects: good non-slip floors, convenient, easy-access receptacles by the bed, smart night lighting - in some ways better than the typical $250/night hotels I stay at! It was a non-smoking room, but the smell of cigarette smoke in there was so strong that we had to sleep with the door latched open (the windows were screwed shut); I'm guessing that it was the occupant immediately previous to us, or one just before that, who smoked the place out. Since it was the last room available, we couldn't even ask to be moved... the maids need to note this kind of thing and bring it to the staff's attention so it can be handled immediately. If it wasn't for this (MAJOR) factor, our experience at this hotel would have been just about perfect. As it was, we both slept poorly and couldn't wait to get out in the morning.
When I first checked into my room, alone, two men watched me from the parking lot. Immediately after entering my room I received an unsettling call from a man, who asked if I was "working." He made it clear he was looking for a prostitute. It made me uncomfortable, so I called the front desk. The woman at the desk asked me what the men looked like, told me she would report the incident to management, and she immediately moved me to the room right next to the front entrance so that I would feel safer. I was so appreciative that she was so helpful. I didn't even have to ask to switch rooms, she suggested it as soon as I mentioned that I felt uncomfortable. Excellent hospitality and concern for their guests! The room was also very clean, the doors and locks were in good condition, and all of the staff was very friendly. Would definitely stay here again! The doors open up to the outside, which is a little bit less safe for a those traveling alone than a hotel with interior room entrances, since everyone can access the doors without having to pass the front desk.
Older building tried to cover it up with modern up grades beds sucked!!!! Horrible
The smell of the room
room was clean. personnel were friendly. exterior of building was dirty.
This was one of the best places I've stayed in years. The room was clean. Clean like its cleaned every day. Bathroom floor and shower were clean. Employees were nice. I want a place to sleep for one or two nights and I'm tired of getting rooms that are cleaned "just enough". This Red Roof was NOT like that. I will continue to patronize this chain of Inns until they disappoint me. If you say Breakfast you need to have more items.
We arrived late evening (10 isn) and the two ladies at the front desk were exceptionally pleasant and very accommodating to my need of having a first floor room. I was traveling with a lot of stuff that could not be left in the bed of my truck. I was given a slight upgrade and the perfect room. I will be back for sure!!!!
We were visiting for our daughters College Graduation. Lodging was limited in the area. The Red Roof Inn had the room availability at a VERY REASONABLE overall average daily rate. Upon arrival we noticed a great deal of construction going on at the property as well as next door. The desk clerk was very helpful and polite. Another staff member was working to assist a customer who had been staying there on business and needed to extend his stay despite the heavy bookings for the Graduation. The clerk PROACTIVELY provided a printed map showing us the best routes during the graduation period and best way to avoid the area construction. OVERALL STAFF RATIING 5 Stars, A+ or however you want to rate as Excellent . * The odors in the hall (I think years of smoke) * Pillows were very small and flat (almost like throw pillows) * Room was clean yet a little "funky" * This was a "suite", but you could really only view TV from bedroom area (room divided by 7/8th wall the hid bed from couch * Pool area not opened (due to construction - assuming will reopen) * Room was sparse and had aging furniture that has seen better days (you get what you pay for) * Pull out couch - Elaine from Seinfeld would have found Jerry's parents pull out comfortable compared to the one in the room (Hope some of you get the reference - if not Google it - Very Funny)
The smell of the room was mildewish
It was located conveniently to my destination each day, Breakfast was included daily and consisted of a good variety of item including hot waffles, pancakes, fruit, cereals, hardboiled eggs, and several other items - very good. hotel is old but very clean and fairly quiet. Will stay with them again. room had 2 beds and one chair, would like to see more chairs. breakfast was served at 6AM weekdays and 7AM Saturday & Sunday, We needed to leave before 7 and would like to see serving begin at 6 on Saturday also.
The staff was very kind and attentive. The hotel was a confusing maze and my bathroom wasnt very clean.
The price was good. Housekeeping needs to take more time and making sure the room is clean, behind the ded was hair and a booger on the wall it felt stuffy and damp, the price was good but won't go again the room number was 142
Sign on door asking people to take off scarves and other materials covering their faces- made me feel unsafe.
The location Breakfast really not much of a one. Waffle is only hot food offered. We brought our own bananas to have with cereal at breakfast. Two cereals were offered both high in sugar. Wallpaper was coming down in our room, beds were poorly made. Hotel is very worn and needs some money put into it.
We have stayed in worse hotels… But we can't remember when. The hotel is rundown, worn and houses many long term section 8 residents. There are many better hotels near the University of Delaware and we only booked this one as we needed a large number of rooms for graduation and no other hotels were available. Given the opportunity, I would choose just about any other hotel over this one
Comfy bed and feather pillows. Attentive, professional staff. Maintenance equipment noise way to early in the morning was not welcome especially with 1st floor room in front of hotel.
I went to rest my privacy was respected no one knocked on my door or bothered me I had my do not disturb sign on and everybody was quiet I enjoyed it very much Everything was excellent
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Location. Most disappointing hotel stay I've ever had. Hair dryer so covered in goop I had to get a replacement. Room not cleaned until 5pm. No bath towels, glasses wiped with greasy rag, clumps of hair (not mine) on sink in plain sight. Lobby level room.
It was very close to the event we came to town for. The staff didn't mention the construction- a staple gun outside our room for the 1St hour. And they didn't explain their texting or wifi services but said they would text me wifi instructures but didn't. And the walls are thin. The hall was loud until 1am
This guest did not leave comments about this hotel.
Water with cinnamon+cranberry+orange Hotel is doing renovation so it was dusty.
Clean,quiet, and close to the interstate and restaurants Our only problem was shutting out the bright parking lot lights well enough.
Bed was exceptionally comfy. Shower was excellent. Everything was perfect.
This guest did not leave comments about this hotel.
Location, location, location. Once at the hotel, the car wasn't needed again. Coffee, Craft Beer and Calzones all within a 2 minute walk. New England charm in a vibrant college town. The workout facilities could use an upgrade and variety could be added to the equipment. The parking situation (Parking available on site for $20 per night or a block away for $5) is not ideal but is workable.
The staff made it feel like a home away from home with extra clean rooms and a massive free continental breakfast along with 24 hr coffee and tea. To top it off the pool was perfect. And they are very close to the Christiana mall with tons of resturaunts and shops. I will definitely go back again.
Convenience on the road. I reserved a room at Hampton Inn, Malvern because it was close to two local historic sites that I wanted to visit. The desk clerk referred me to a friendy Episcopal Church just a short drive away, which suited my Sunday needs very well. The room accomodation had several welcome conveniences such as fridge, microwave oven, coffee/tea maker, TV and was very quiet and fresh. The bathroom was supplied with thoughtful items. A large room had been provided for breakfast for a sports/family event in the area so the breakfast bar was adequately accomodating for just regular folk. I will definitely stay here again while visiting family in the area. One very small problem with the room was that the bathtub plug did not function to stop water flowing out. I also found that the room a/c unit could not be programed to my preferred temperature, which is higher than the default cooling setting
Clean rooms, nice free breakfast. Only downside was when we called the front desk for pillows and a toothbrush, they made us come down to the front desk to get them. In my past experiences, I have usually received items directly to the room. To me, this exhibited some laziness on the hotels staff's part See above
It was very noisy. They allowed dogs - heard baking each day and had to move to a different floor. Also - lots of traffic noise. Major road outside hotel. Tractor trailers moving all night long.
Good amenities for the price, very clean and comfortable, friendly and helpful staff. Good location near the turnpike with lots of restaurants and shopping, yet quiet. Coffee available in the lobby 24 hours. The choice of hard or soft pillows was a nice touch. They didn't have much variety for breakfast. It was really boring for a weeklong stay, though the quality of the food was good.
The Staff was friendly and accommodating. The breakfast on Friday was not hot and the toaster was very slow.
Overall, I liked my stay. Everything was clean and fresh and comfortable. The sink is too high for the average person and shaped poorly so that it pushes you away from the sink. These two design flaws make using the bathroom sink awkward for anyone shorter than 5'10". The towels were very thin, probably old towels. I expected better from the Hampton.
Comfortable beds, hot breakfast, coffee No frig, did not get the King room I reserved.