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efficiency, location would not consider it "comfy" or "charming"
Extreme high and extra charges for using pool and sauna
Great choice of breakfast Wi-fi only available in the hall
It is not common in other spa hotels to charge for using the pool while you are staying there. When I went through the hotel website it was said that the pool is included and it was one of the main reasons for us to chose the hotel. The staff seemed indifferent and tired comparing to other hotels in italy and we've been in quite a lot of places in italy.
All staff were friendly, helpful and always ready to help. With a baby we needed boiling water on occasion (as there were no water cookers in the room) and this was given to us by staff at any hour with a smile. Excellent! The central location and room service/restaurant were very good quality for the money and we would go again anytime. We were dissapointed about the baths as with a name- terme- you associate thermal baths of course. we did not make it to the public baths next door but suspect that these were the actual thermal baths we were hoping to see. good marketing though. facilities were simple but in good shape however.
The spa facilities were very nice and our skin felt great after the thermal springs. The beds were very hard (and we like a very firm mattress!)
I have stayed there before and this was the cheapest i have stayed for i will use you agian. I have bought a house in the area so will be going again soon.
Room was very small, airco did not work, matrass was old and worn. Hotel is clearly past its prime and needs serious money to bring it up to standard. As we only stayed, we did not use the spa, hence, these might be of better standard.
Professional staff, excellent breakfast, great central location
Grand decor, great position, nice and quiet, good breakfast. Bar closed very early,or not open at all, evening meals inferior to local restaurants, bed hard, extra charge for pool not clear until you use which is expensive unless you spend a few hours in there. With just a bit more attention to detail this would be a fantastic hotel
Very friendly owner who provides customised services and takes care of your individual needs, special nutrition and habits. I definitely recommend this hotel.
Staff friendly Lack of heating. Very restricted restaurant mene
good - we were there for one night for a family visit and foünd the hotel to be very satisfactory
hospitality of the staff 1) poor breakfast and quality of meal in general; 2) too noisy at night time (because of many junior sportsmen).
Pleasant staff. Modern, clean hotel with comfortable rooms Main entrance covered in snow and ice. Not cleared or gritted even though there were more staff than guests!
Cost of the room 80 degrees F (27C) outside on June 1st but the Hotel do not switch on the air conditioning in the rooms until July 1st! Breakfast was poor in the quality and variety of food on offer.
Free parking, quiet location within walking distance to the city centre.
Low price, clean rooms, good parking possibilities Terrible breakfast, poor food in general, unfriendly staff, no wireless Internet connection although web page promised this
Newly remodeled hotel. Comfortable, spacious, well-lighted room. I loved the little balconi overlooking the green hill facing my room. Very pleasant and efficient staff as well as management. I was very pleased with the quality service and attention I received.I felt at home at Hotel Valentino.
large rooms, comfortable bed, had a garage, clean sheets and towels, breakfast went on until midday, cheapest hotel in the area rooms were not that clean (lots of dead bugs everywhere and tables weren't clean) and breakfast was awful (hardly any choice, all stale, any cooked food was extra)
Fab hotel, massive room, good restaurant, friendly staff, quiet. No complaints
Plus / friendliness staff, pool area, room comfort Minus / breakfast quality
faux 'oil' paintings hung at random heights throughout are singularly awful. music in all public areas is obtrusive
Friendly staff, excellent room and wonderful restaurant.
almost everything small parking in front of hotel, other parking a bit far
Qiuet, very nice rooms, one of the reception ladies was very helpful. The warm Jacuzzi was nice The free wireless internet connection supplied through a 3G router was terrible. But at least it was free
It was great. Wonderful view.
Everything! The staff were incredibly helpful - from organizing winery visits, to bringing us drinks to our rooms and answering all our questions.The food at the restaurant next door was incredible. Perefectly made, regional cuisine with an awesome wine list. KIds also loved the pool - what a stunning view of the Lamghe hills.
Beautiful view and classy design hotel. Furthermore, the staff and wonderful breakfast were awesome. Last but not least, close to Alba and most sights of interest.
Modern hotel and restaurant on a hilltop overlooking the nearby towns of Montelupo Albese and Rodello. Rooms are open and airy with a small patio space. The hotel restaurant features the regional cooking of Piemonte and is very good with a nice regional wine list. A good base for exploring the Langhe wine region.
Panoramic views of the wine country. Very friendly staff, advised us on our stay in Torino (stop at Eataly for instance). Also liked the architecture of the hotel, well integrated with the beautiful landscape.
very nice hotel staff,new hotel could improve is breakfast and put carpet in the aisle to reduce some noise(women shoes)
Excellent location, helpful staff-especially Gino, great restaurant and general friendly atmosphere throughout. no complaints
A wonderful hotel, situated in a beautiufl position in the hills of Piemonte, with gorgeous views. Rooms are cleverly designed and first class; with luxurious bathrooms. Large balconies with all rooms. Excellent breakfast included. The restaurant is a must, featuring the best service and innovative and delicious cuisine. Good wine list also.
The hotel has a sleek modern design and the rooms are light and spacious with beautiful views. Their restaurant was great and excellent value. Would definitely go back. I wish they had a bar in the hotel, but there is an area where you can sit and the receptionist was happy to serve us a drink there before dinner and also brought us fresh hazelnuts.
A beautiful place, particularly for romantic trips. The food, chef and staff are all amazing. The WiFi signal should be stronger.
Attention to details that were client/traveler focused. Staff were not intrusive but readily available and attentive.Rooms and grounds beautifully maintained and supported a relaxing environment with beauty at every corner for all senses.
all of the staff including the owner Denise, were very friendly. they all new our names and provided excellent suggestions for traveling around the area. the food at the castello was fabulous not only for dinner but the breakfasts were outstanding.