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Friendliness of the staff - and in primary - the restaurant on the hotel - perfekt service - We felt wellcome - !
The hotel is one of the best in Portugal. Despite it's location in the city center it has an open swimming pool, all day working restaurant and convenient parking lots. 3.60 euro/day Internet access in a room is suitable and better than in other Portuguese hotels. The staff is very friendly. The hotel exit is to the central narrow street. It took about 40 min to leave the hotel after check-out by car as the exit was blocked by two service trucks.
Central position, parking and clean No hair shampoo in bathroom!
great staff and very helping,clean and very nice hotel
Central location, but tucked away off the main road, so you wouldn't know you were in the centre of town. Had character, was clean & comfortable and value for money - and had internet access & pool Yes - the pool was closed for cleaning, which I did not know when I booked, or I might have looked for somewhere to stay closer to the place I was visiting. (I was on a dual break where I was partly on business and partly relaxing.) Fancy cleaning a pool in july! That's why I have marked down the facilities. Also breakfast culd include a few extras like eggs, etc
Nice, clean, good value for money, the hotel staff, the cleanliness. The 'rush' for breakfast. Closed at 10 AM sharp... :-)
I liked the 24 hour reception duties. The breakfast was lovely and all of the staff were very attentitive. I thought that there could of been more lighting in our bathroom around the bath area as i almost slipped as it is very dark.
Staff always very helpful. Good sized clean rooms. Excellent Value
The food, the daily available free newspaper
Friendly staff, very clean rooms, near some local shops, free car parking little expensive
The appearance was very warm and welcoming. The staff was more then friendly and did their very best to find room for a little longer stay. We liked the lot.
Hotel is lovely, the location is good for exploring, the views are stunning, food was good. The breakfast was too basic, more variety please. The hotel closed early, so nt for those who like a late night, no bar! Also being very rural it would have been good to have satellite tv- news/ sport in english, there was only portugese tv available, which in this day and age isn't enough.
cosiness, comfort, good atmosphere
The landscaping was beautiful with flowers everywhere. The view from our room looked out on the Serra Estrela with the wooded valley below. The staff were very friendly and helpful.Breakfast was very nice with fresh fruit, yogurt, cereal bread and jam but a a bit late so no coffee until 8:30 am. Except for the late breakfast there were no bad points as far as we are concerned.
Cosy hotel, very nice for romantic weekend's, view is excellent, staff is nice. Not to many attencion for details in cleanliness and guest service. Very small choice in the buffet breakfast, and the heating was not very strong.
Beautiful settings for a beautiful hotel. Situated high in the mountains in a remote village and can be hard to find at night. Hotel decor and grounds are very nicely designed. Swiming pool is large and there are many lounge chairs in the shade and there is an outside hot tub as well. Food in the restaurant was very tasty and gourmet. Comfortable bed. Friendly staff - speaks English. we loved everything
Very friendly staff and hotel owners. Multilingual. Very romantic room. Excellent retaurant and very nice breakfast.
Unique location. Very friendly. Delicious food for normal price. It feels like comming home!! None
Nice atmosphere, clean rooms and surroundings (swimmingpool), nice owners, excellent food, great dogs! A welcome drink would be nice after a long drive; we heared the last night at dinner that walking paths are available! Would be nice when we were informed earlier during our stay.
Nicely decorated room with a fantastic view and friendly staff Fairly expensive. Bathroom was not up to the rooms standard and toilet smelled quite a lot... it should also have individual shampoo and shower gel bottles
Brand new hotel. Pool & patio not finished. Little English but we each could understand each other. Couldn't do more for us. Changed our room when our first room didn't pick up the internet access. Very very helpful. Had to drive 10 mins into Seia as it was up on its own in the hills. But we found parking each time in town. Excellent.
nice new standard hotel, good location not finished, fitness and pool weren't open yet
friendly staff Feezing temperature in the room on arrival, restaurant closed, poor breakfast (late october - offseason - probably only guests).
It is a quiet place, where you can rest and see the mountain view and shop for local souvenirs
hospitality the single room is too small
heating in winter
Excellent hotel in beautiful location. Service second to none. Lovely family-run business.
Very friendly and helpful people. They speak English and French. You just feel at home with them. A very nice house with a lot of possibilities for a short stay (a week or less). The shower cell in the bathroom was a bit outdated.
absolutely everything. the attention to detail was amazing. the facilities provided were better than any others that we experienced on a trip that took in 4 and 5 * hotels. We were amazed at what this place had to offer and the surrounding countryside is not to be missed.probably undersold itself on the website
Hotel staff helpjul. Fair price Facilities a bit old and very basic. Poor soundproofing in the room.
my portugese is zero and the staff english was very limited but we got by. hotel good our room could of done with a re-vamp
The pictures in the website are completely diferent from the reality. The residencial room I stayed in was terrible. The living room smelled sewer and the staff wasn´t very nice.
diner was fantastic and the personel very kindly and hellpfull
Charming small hotel. The room was small but cosy, with big bathroom. No elevator. Location is outside the city centre.
Excellent hotel!! The apartment we stayed was very big. Tv room, kitchen and rooms very confortable and clean.Hotel staff very nice and helpful. Would certainly stay there again. Highly recommended for families.