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room 9 is great ....but it has no signal for the wireless internet.
The room it's a little bit cold.
Quietness and ease of parking
We were assigned a very nice room. The staff were very friendly and helpful and the food services, including, breakfast were very nice.
Very friendly hotell. Easy accessible by car altough my GPS indicated stop some hundred meters before. Very good food. Good Wlan! .Recommended!! Go for room 9! ;-)
The availability of the waiters
small hotel, good dinner, wifi no problems, excellent location (walk, run, cycle). hardly any English (which has some charm)
Free internet, free parking, very friendly staff The rooms could do with a tiny update, carpets are a bit old
Easy to park and rather easy to find, even if GPS was not of great help (indications were to stop on the same main streat but 1 km before). Free wireless A bit noisy since it was close to the main street. Breakfast is a point to improve.
The personal attention and hospitality of the owners and staff. The cuisine also surpassed my expectations.
Helpfulness of staff
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Great value for money and shuttle to airport excellent.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
The hotels proximity to the airport Lack of parking
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Everything was good.
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
It's Location - near to airport and near to Motorway Limited food choice for dinner
comfort of room, availability of computers and restaurant
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Good breakfast No free wireless internet, though listed
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Clean & nice Nothing
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
Quiet , close to airport / train station
It was a buisness trip and I visited an exgibition and met friends.
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
the staff;location;excellent breakfast
The boss jack is a wonderful person, and friendly.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
Keeping the promises that were advertized
Very professional and friendly staff.
It was close to Train Station They should also have information about group fare for trains etc.. at the hotel
Nothing Over priced -this would be my absolute laste choice if I needed a hotel in the Frankfurt airport area.I have been using Steigenberger Hotels in around the Frankfurt air port for the last 30 years and this was the worst.
Staff were very friendly and helpful, and the room was comfortable. Some of the ecoration is a little 'tired'
My wife and I like the convenience of the shuttle bus from the airport to the hotel - and back. We enjoyed the breakfast.
Everything was wonderful! Nice location, close to the train station. Steigenberger has more than one location. I got on the one to the Steigenberger Airport and had to be returned for another bus. It is easy to get a couple of them mixed up.
Good Location no a/c, very loud outside & above
I felt very safe and at ease using this hotel, very close to the train station allowing a 20 min train journey to frankfurt city centre
The fact that it only lasted one night.
The hotel was a reliable business choice during Messe Fairs. Convenient metro gets you to city inside 30 minutes.
The hohtel staff was courteous. The service was good. And the chef went out of the way to provide me with my special food requirement. It was a very pleasant experience.
However the decorating is very 70's, the room was fair sized and fair equipped. Don't expect romantic or luxury feelings, though a warm welcome in fair conditions. I used the room for freshen up and sleeping only and with that in mind, it was good value for the money. The staff was friendly and it was no problem to stay another night for the same price. Overall, I had a nice and pleasant stay. In contrary to the hotel's facilities and rooms, I won't advise to go and eat in the hotel's restaurant. The only dinner I eat over there was really lacking any quality and way overpriced. The breakfastbuffet was good, though expensive as well in comparison to the hotels in de surroundings.
really good. ....all good
Nice quiet hotel. The whole floor was non-smoking which means no smoke in the corridor. We had to wait for almost a half hour in the hotel restaurant for our drinks! Not sure if they arrived because we left thirsty to our rooms to get a cola from the mini-bar!
I was thrilled to find the easy location and well signed directions from the Rollwald S Bahn station. The staff at the hotel were extraordinary. I had not one bad experience. I will most definitely stay again.
Hotel well situated with generally good facilities and good restaurant It was an extremely hot day and the room was not air-conditioned
Location, excellent service, friendly and helpful staff, large room with flat TV, great breakfast. Slow wireless acces in the room
The rooms were kept in good condition and the location.. You have to pay for internet and it is by the hour. Even if you used the computer in the lobby. I would think that the lobby computer would at least be free.
The main purpose to visit this hotel to be near to my friends in Seligenstadt, menawhile the hotel location and facilities is very good. The breakfast is rich and the nature nearby is wonderful. some rooms needs to be renewd.
It was an upper class hotel. Sauna swimming poor outstanding breakfast confortable room A king size bed would have made the staying perfect
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
confort and shuttle between the airport and the hotel nothing
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
near airport parking charge, Wifi only at public area
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
Great location and low room rates. Wish there were more hot options for breakfast.
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
If you need an overnight in Frankfurt! This is the place!
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
Relaxing atmosphere and an excellent buffet breakfast
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
Everybody was very nice, and especially the barkeeper I had a good night.
Proximity to Frankfurt Airport.
Food was great. E-Mail access appreciated. Staff helpful.
Good staff, warm furnishings, appealing inside not outside basement rooms no windows it what they sold you, thing of the past, smoking not controlled well makes it unpleasant for the non smoker
Good staff, Quite location, very large room
Kind and friendly atmospere, good food, location
Staff extremely helpful Difficult to get l;uggage from carpark into hotel. A luggage trolley would be helpful.
Service oriented, Clean, good value and well organized, -well thought out details. None
Very clean place and great stuff! They even allowed me to check in earlier for no extra fee. The location is great if you are in and out of the airport. Otherwise you will have to walk for a good 20 minutes to the nearest train station. The rooms are not the biggest, but for the money I paid it is more than enough.
Everything was fine, quite,good brekfast.
very pleasant and helpful staff, nice food, good wine selection, very quiet place, parking plenty full, large room some trouble with internet - inconsistent reception, restaurant closed on Tuesday
Nice large room and friendly people
Hotel is very nice, clean, situated in a peacefull quiet place; Breakfast bufet is reach. Monday-Thursday: over an drive to Frankfurt Fair.
The staff No
the people were nice , the place was clean , modern specially that we were in the country yet it was modern , the owner was very nice and helpful , perfect location ..
Location of Hotel is very easy. Quality of hotel is good. Very good hotel for one or two night stay near Frankfurt.
Very friendly staff Price on internet was cheaper than actual price - why?
Rooms were very nicely decorated. Single room was a good size would have been used as a twin in most hotels! Limited facilities due to easter holiday period, room would have been better with an Arm chair to rest in also TEA/Coffee making facility
Reasonable price, free parking place, free WiFi
Fast getting to/from the airport. iT is much better then the big chain hotel of the same budget and much valuble. The lack of food sorce, not even a sandwich/snack machine. the lack of airport service.
Clean Bathroom Staff were unfriendly
It was a short stay, nice facilities and friendly staff. Trying to find the hotel, it was a nightmare.
in nice little Village.. Nearby Mongolian Chinese restaurant excellent and reasonably priced superb buffet. German hotels don't seem to offer tea and coffee in rooms - we miss this.
Well equipped hotel. Good upkeep. It would help to have coffee making facility and a safe in the room. Also free access to wired internet would have helped.
Clean spacious room, friendly staff, good freakfast buffet, shuttle service to messe, free use of Internet
the room, the breakfast was excellent and the staff was really nice. i do like every thing in this hotel, there was nothing that i dislike it.
room is clean, beds comfortable, breakfast is okay compare to our other Euro hotels during our trip, not as good as others. it claims as close to airport but no shuttle service from airport or public transportation to the hotel. The taxi driver charged us 35 Euro, and the shuttle from hotel to airport is not free, we paid 20Euro. Also the room is not very comfortable because no air condition in July.
Not much, the staff and rooms were fine. The area was bad, no where to eat and stuck off the road in the middle of a commercial office park. Though they state being close to the airport, it is still a 35 Euro ride.
They had a nice breakfast spread Not enough shuttle transfer times to airport. No luggage racks in an airport hotel!! Only has a lamp on one side of the bed. Rude front desk
It had a good location for people who need to fly out of the Frankfurt airport. I could easily take the train to Frankfurt, the day before my flight. (Although I needed help purchasing the ticket since the machine screen was broken and difficult to see). They had a shuttle taxi that took me to the airport the next day. The room was simple, but clean and comfortable. The breakfast was equivalent to food that at I ate at 4 star hotels in Baden-Baden.
They had a good bus shuttle service from the airport to the hotel and back
Location was really good - near to S-bahn train. Staff's service was good and the buffet breakfast was nice.
I rated the hotel as fair due to the price of breakfast being high for the selection offered (14.00 Euros) - this turned a good value overnight stay into a fair one. + wlan is also expensive (10-00 Euros for 1 hour) + you cannot charge the restaurant to your room bill
I have enjoyed my stay and would recommend the Achat Airport-FRA. I have also met a Scottsman at the shuttle stop fra and have managed to get him accomodation there as well. The breakfast was great and plenty and staff was very very helpful. No minibar, no tea or coffee making facilities in the room....
Good value for money. Easy to reach Frankfurt centre by train. Hungarian restaurant on premises is reasonably priced with good choice of dishes. Ample free parking. Hotel is difficult to locate by car from airport as it is tucked away up a quiet street.
No facilities - no bar, no cafe, no minibar, and restaurant closed for the holidays. i.e. not possible to get anything to eat or drink.
Only one day stayed, no meaning for me No minibar facility
a bit hard to find. you must remember not to take the Regional Bahn when you are coming from the Frankfurt Hbf, take S3/S4.