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Staff - very friendly and helpful
Great staff. Great location. Seems to be run down and needs a face-lift internally.
Centrally located and very pleasant surroundings
Superb staff - some of the friendliest I´ve encountered. Breakfast finished at 10; restaurant closed on sundays (!)
Style of the hotel especially the bedroom. The availabilty of the garage eas a bonusu No
The hotel room is newly renovated. It located very close to the Train Station (within 10 minutes walk) and the shopping centre (within 3 minutes walk) of Tours.
Location is fantastic, and the hotel staff friendly and helpful
The location was just where we needed to be. The front desk was very professional and helpful.
Location is central: close to the railway station, but far enough not to hear and see those people grouping near the station. Also very close to tourist office, old town and Hotel de Ville (just in front). The room was great - spacious, with a comfortable sofa in front of tv, a desk, enough room to even have a morning gymnastics)). It was very quiet which is definitely a plus! Beautiful lobby. The price af breakfast 18 euros is too high.
Very easy to find - great location. Very nice staff.
The hotel is right in the centre of Tours so very convenient for sight-seeing, restaurants and shopping. It is also close to the train and bus stations. It was clean and comfortable. Parking is very limited - there is a public carpark nearby but it was very full and we were lucky to get a space. The room we had was comfortable but being at the top of the hotel, it was dark with only one small window - a draw back on a sunny day.
Nice hotel, very easy to find and convenient. Staff pleasant and good parking The air conditioning wasn't working
The hotel is located not far from train station and a short walk away from the town centre which is great
Very good rooms and breakfast. Do not be put off as you approach the hotel because it looks small and in a back street. It is actually large and in the heart of the city (5 mins walk). Would love to go back to Tours and would definitely stay here again. Watch the car park - it fills up and space is very tight for manoevering - be first in and last out :)
Found the hotel very central with easy access to tourist office shops and restaurants. found directions to hotel not quite exact it would have been handy to know that the train station was beside the hotel & would have been much easier to find. Tea and coffe facilites in the room would also be a great idea.
Excellent breakfasts and very helpful staff,especially the receptionists The shower tended to spray over the bathroom floor.
The great location to the city centre and near Tours railway station. The staff was helpful and free use of the internet.
Good hotel with reasonable price. Very nice breakfast, close to the train station.
Our room was warm, quiet and comfortable. The hotel was in a side street very close to the station, but not affected by noise from it. Being on the fourth floor, there was a small balcony in the mansard; although the view was only of roof-tops, this might have been beneficial in warmer weather. Access to the lift was easy, and there was a spacious reception and breakfast area. There was a wide range of choices at the buffet. The dark decor in the room would not be to everyone's taste. Be warned - we were unable to use the underground car-park because of the restricted headroom. On enquiring, we were told that it was 2m, but our vehicle at 1.97m certainly would not fit, and so we were obliged to feed a fairly greedy parking meter a short walk from the hotel.
Helpful staff with onward booking confirmation etc. Street noise from apartments opposite, so we had to use double glazing to sleep
Drunken guests screaming in restaurant, foyer & rooms went unchecked by staff. No sound insulation - you can hear guests in room above going to the toilet! We got up & left at 4.00 am. Staff ignored noise and were disinterested in our complaint. Room was utterly basic, grubby and the bed uncomfortable. We paid £75 for the night (breakfast not included) & £11 for 1 beer & 1 small wine
Nice clean comfortable room with good size bed Not much in the way of seating. Two nice armchairs would have made all the difference
Friendly staff, clean room, nice selection of breakfast.
Quiet location and close to motorway. Too expensive for standard of rooms and especially for meals
easy to find, good room The resturant staff were very unprofessional ,rude and did not make myself or my 7 guest very welcome, we arrived at about 2000 hours and it became obvious that the resturant staff didn't want to work any later!
excelent value for money - great evening food.........great breakfast ( but a bit expensive at 12.50 euros.) ............. need better directions to locate hotel - but receptionis t excelent at directing us to the building - !!!
All staff were very friendly, and willing to help
Staff were really friendly even though we arrived really late. Good breakfast and great location for touring the Loire. Good range of information with in hotel about surrounding chateaux. Also useful map on ale from reception.
Everything was good. The staff spoke good English and as with a lot of French hotels we did NOT get that sense of being unwelcome because we were English. There was very little to fault. If anything the prices are a bit on the high side but the quality is certainly there. We would certainly use this hotel again.
This was the first time we had used Mercure and it was superb, we shall definitely use them again. We ate outdoors in the lovely outdoor space and the staff were so friendly. We had booked the wrong date, and yet they immediately found us a nice room and away from where we might have been disturbed by a wedding party.
Convenient to locate; secure parking; lift to all floors Further from the most interesting (touristique) parts of Tours than we had realised; lift does not descend to basement car-park
good location, fair cost
Excellent safe parking Very basic
Within walking distance of old town centre (10-15 minutes). The room was small and in need of repainting, the carpets old and smelly. It is generally in need of refurbishing from the ground up. Not cheap as breakfast is extra at 8,50€ per head.
Only 5 to 7 minutes walks to the old part of Tours.
The secure garage and the helpful receptionist. Only that on the night we were there the restaurant was closed for a function.
The location. You can walk to the city centre from the hotel. Very handy for visiting. We had booked a doiuble bed and ask for a double bed rather than twin beds. We got twin beds pushed beside each other, at every move, they were moving. Not very comfortable. The price for car park - 7 euro - Thankfully you can park for free in the area.
It has a garage and it has wifi (but ... read on) The location is way too far from the cute city center. The hotel has wifi, but to get a password you need to register with your e-mail address and then check your mail before you get access (duh!). The girl at the desk didn't really seem to see the problem, but eventually just gave me a password.
Good value for money. Good location for city centre. Good parking facilities. Rather tired decor
No facility for storing soap & shampoo in the shower. Toilet seat wrong size therefore constantly moved around.
Tours! Great Location, Breakfast pretty good value and decent offering, Once you accept the basics the room and the amenities facilities etc. are fair. Housekeeping in Tours was good and efficient. Parking was good too and the Five Euros spent for the basement was well spent. On arrival we found that one of our rooms was not booked even though I had received the conformation e mail just that day. The young lady in reception could not find the third room booking, but she was very helpful. a room was given for the night at Mercure whose receptionist was seriously in need of some friendly training. She was grumpy and rude and we think she just had a bad day for which our friends were the victims a Receptionist later in the day Some telephone system on each floor even since it is not possible in rooms. In case you have an emergency there is nothing in your hotel after the receptionist leaves, no telephone no connection no nothing. windows! It was seriously hot int he rooms and we could do nothing to open the window which only opened two inches or so. I know that the railway tracks make lots of noise which is why you must have two double glazed windows, but if only this can be opened a bit to get in more ventilation.
The access to WI-FI is only at the reception but not at the rooms. The noise from TGV is "something"...
Clean, good location, wifi only in lobby and it closed early evening
Very comfortable hotel with friendly staff
Close to the station Unkind staff
Best price offered ever matching perfectly for all backpackers! Not actually, but, we expect if the hotel'd provide guests more facilities as well as something's like the bathroom stuffs, that would be better!
Clean, always good to be able to say that, comfortable, good value for money, convenient location for town centre, helpful staff.
Had good quality bikes for rent, staff was helpful and friendly, other than bar, public spaces very nice. Just over 1 km walk into town from hotel. Expensive breakfast not included in room charge. Better rates, including breakfast, available for walk up customers.
convenient parking, quick and easy booking in, maps of Tours noisy room (railway behind). Room needs updating. Can't have shower without soaking floor. room carpet dirty and stained - needs replacing. Smell of cigarette smoke in coridoor.WiFi didn't work. Personal message in envelope left on bed was stained.
Excellent, near train station if that is useful. Very good sized room.
New hotel well appointed with clean comfortable rooms, small bar open till late, staff spoke good English, well appointed breakfast room and facilities. Car parking was charged.
The hotel was comfortable, close to the train station, and within walking distance to the heart of Tours. Breakfast was very expensive.
Convenient parking. Reasonable value. A bit away from the old town.
Excellent breakfast and easy car parking. The hotel was at a fixed temperature. It was hard to cool the room because if you opened the window it was very noisy as the train station is very close to the hotel.
The location is great, right by Hotel the Ville Room was a little too small, though comfortable
Location is good and easy to find. Compared to big city's hotel is cheap. Both the night shift and morning shift staff are not really nice and friendly, that is Dec 22nd night and Dec 23th morning. Room is not really designed for 3 people stay, they just added an small bed at the conrner.
It's situated just in front of the train station.
Excellent location - close to the city center and the railway. Very comfortable room. Excellent value for money Internet services way too expensive for nowadays (when such services should already be like TV or radio).
great central location, very clean rooms and bathrooms, good size! overall very pleasant. the water pressure kept alternating in the shower.
The hotel has a great location! Very close to tgv station, and to the center of the city. The bedroom is big and confortable. The bathroom is very clean. Love it! The staff was not very helpful with our difficult to park our car ( $e 10/day), and it was hard to comunicate in english.
Location - more or less in City centre nothing
Excellent location, right near the main railway station, and a very modern, comfortable room. The breakfast was over-priced and we only ate there once.
The chef special evening meal was excellent value, and tasted good as well. The staff in the resturant were also very friendly and attentive.
convenience and location bathrooms could be a little fresher
The location, comfort, cost and assistance offered by staff
Well located, beautiful view of the whole town and of the cathedral from our bedroom window.
Staff were extremely friendly and helpfull. Checking in and out was simplicity itself. Staff were very knowledgable about places of interest and restaurants etc. Breakfast charges were quite high per person when a local cafe/bar could provide the same for a quarter of the price.
it was close to main shoping area and the old town, staff were helpful, but we still had a language problem. our room was on the small size, we expected larger as we were staying 4 nights. it is a small hotel, as a result there was very little guest activity, also it is a nice walk from the railway station.
Staff were very welcoming, the hotel was ideally located and very comfortable Parking was not easy at the moment as building works are taking place especially as a charge of 10 euros was made, also the breakfast was fairly ordinary
Just about everything, but in particular the friendly and helpful staff, the character of the hotel and its location. One thing: although our room was pleasant, comfortable and had a lovely view, the location of the toilet in a 'cupboard' right next to the bed (rather than in the bathroom, as is usual) was not really acceptable.
Good location and helpful staff The dining / breakfast room has seen [much] better days. Go out for breakfast and find a nice boulangerie /cafe.
friendly and helpful staff. information readily given.
Difficult to find for tourists not familiar with the city.
The central location of the hotel
Nice hotel, convienient location city centre parking, TGV station, good food, nice staff - Internet WiFi did not work, (we were working, so important) otherwise excelent The WiFi, should have worked - they could fix that. Otherwise it was the best.
The location and friendly, helpful nature of the staff. Not a thing.
Had an excellent stay; friendly staff; excellent breakfast No canal plus
Very central location, being only meters from the train station. No
The wifi connection was very poor for the price paid
I felt the whole experience was positive and the staff pleasantly unobstrusive . Dearth of english language tv.
the staff were very helpful in all respects. a bigger business centre and a gym would have been nice!
Free upgrade to a superior room (very large and spacious!)! We assumed that since we booked through Booking.com that we would get one of the few rooms that have not been re-done - but when we checked in, the courteous staff informed us that we had been upgraded to a superior room - which turned out to be the largest room in the hotel - quite nice! For 77,20 euros, we stayed in an excellent room, with a booking that included the 12 euros per person breakfast - excellent! Slight difficulty parking...the hotel is in the same square as the train station, and being a busy city, the parking for the station was full. We ended up parking in another structure about a 8 minute walk from the hotel - same price as advertised though (8 euros for 24 hours).
THe staff were very pleasant, the room was clean and the food very enjoyable
The location and the staff's helpfulness. The rooms need to be upgraded. I felt that the bedding and towels were not very nice.
Breakfast buffet good. Staff efficient but not friendly. When I booked it was stated that there was free internet access. The hotel denied this but allowed us 30 minutes for free. Entrance to the parking lot can be a nightmare at times of heavy traffic as it is almost impossible to turn in coming from one direction.
Very spacious room, on a very good and quiet location though need a 15- 20 minute walk to the city centre
Some of the staff were friendly and helpful. They asssisted us with a restaurant reservaton and taxi service. The hotel restaurant needs to be refurbished. The breakfast is ordinary. The communal areas of the hotel need a freshening-up.
Quiet hotelm conveniently loacatred The restaurant has the same food day in day out and the breakfast buffet is very poor
the reception staff were courteous and efficient and the room clean and good value . we thought the food at dinner was extremely poor and only moderate at breakfast .we also misjudged the distance to tours centre and the sunday bus service was limited .
It was spacious, very clean, the bed was very confortable, the room service was very good value. I liked the fact it was possible to make hot drink with a kettle in the room which is unual to see in French hotel, I liked the fact you could get cold water from the water cooling machine and hot drink from the coffee machine on the floor landing. I will recommend the hotel and restaurant. Nothing
Close to the old town centre, good price vs quality poor breakfast
Very friendly and helpful staff The Buffet breakfast was a little lacking.
Nice clean room. Spacious bathroom. 10 minute walk from Place Plumereau
We were delayed coming over to France and the Hotel and staff were great when we arrived after 01.00. Much appreciated!! NOTHING!!
The room is good and clean. It is too far from the train station.
Location Lack of Internet in the our room
Access to underground car park poor and dangerous to vehicle. Scraped rear tyre and wing mirror on exit. Difficult not to do so.Saw another guest do the same. Too narrow and turn too tight onto forty degree slope for modern cars. Will notify viamichelin website users of problem
position. close to center, but not right in.
The room and bathroom were spacious, warm and very comfortable with excellent cleaning each day. It was good to have a kettle. Breakfast was excellent but it would be good if it ended at 10am every day. On a break it is nice to lie in sometimes and not have to get up early especially when you are already adjusting to the time difference. The name is misleading as it was a long walk to the main tourist areas. We would have liked a mini bar in the room and also a waste paper basket in the bedroom as well as the small one in the bathroom. We had to get a cardboard box from a supermarket to put our rubbish in. This was the first hotel we have ever stayed in that didnt have a free street map in the room or available on the reception desk. There was no information about places to visit in Tours itself either in the room or in reception. Most hotels have booklets/leaflets in the room.
Staff very good the lack of one refigerator in the room and/or a ice machine, but this happens with all hotels that we stay owne by Kyriad
Check-in reception, quick and friendly airconditioning Parkingsystem not working well, second night european TV-channels not working, only the french!
Location is best as close to TGV station and rent-a-car offices. The room was a bit too small. Restaiurant was closed on weekend night.
No bar service after 12 midnight
This hotel is certainly aimed at coach parties. Nearly all the breakfast tables were reserved for the coach tours and when they had finished staff left, tables were not cleared till much later, food was not replaced and one member of staff seemed to resent us coming for breakfast after a large party had left. She had assumed she had finished. See above.
It location in relation to the railway station. My room had been previously used by someone who smokes,and there was a chemical smell throughout the hotel.
It was more of a business hotel....the most convinient hotel to a train station that I have ever stayed at....literally from the front door of the hotel to CDG Airport-Terminal 2....My flight on American Airlines was only about 10 mins. to get to by foot .....soooo easy....avoiding all traffic!!!! Price: 75 euros for 1st Class / 45 euros for 2nd Class....would definitely leave out of Tours/St. Not luxurious at all .....but diffinitely convinient! More for the business traveller ....E
The hotel was OK. It is situated close to the Tours St Pierre train station. The staff were friendly and the service was good.
Cheap for a stop over as only stayed one night for business. Communication was difficult however that is understandable
Staff very helpful, looking up train times and getting cot sent to room within minutes of asking them. (Although it would have been nice to have it waiting since we did request it when we made the booking.) Restaurant closed at weekend.
Location Glad it was for only one night. The room was dull and smelly. There was mould growing up the walls!!!
It was easy to find. We have only very basic french skills and it was good that the staff were able to speak basic english - and much appreciated. I was surprised and disappointed to find no tea/coffee making facilities in the room. At this price in the UK this is standard. I also tried to access the wifi using the information provided by staff but could get no access at all. I didn't try to follow this up due to language.
Very goog breakfast. Shower tap jammed and hard to open / close.
staffs are very kind, clean room no refrigerator, no hairdrier
the hospitality from the staff and different languages spoken by them
easy access, parking, security, quiet no internet access, no laundry, bar ran out of beer.
I liked the confort, price, location, and off course - the great breakfast. It was what i expected. The location from Garmin GPS was confusing. The number and the name aren`t easy to see from avenue refered.
Free parking, easy access from the road. Very thin walls.
The staff were very friendly and helpfull The notes stated it was 10 minutes from Tours City Centre. which it is but only by Taxi or car, which it does not state. I think this should be made clearer. it's a good 45mins to an hour walk.
Clean and comfortable room for the four of us. A bit hard to find. We only stayed as a overnight stop.
Food was very enjoyable.location good for getting into city of Tours and also heading out to visit castles. Madam a little eccentric a litle tired and in need of some cash injection
The owner was very helpful and friendly and the location was good. View from bedroom window excellent. Our room on the third floor was very tired and quite small - paint peeling off window sills, bathroom musty etc.